Waterfall Community Health Center’s mission is:
"To promote access to quality integrated health
services that meet the needs of individuals with
barriers to care on the Southern Oregon Coast."
JOB DESCRIPTION
JOB TITLE:
REFERRAL COORDINATOR
STATIS:
HOURLY, NON-EXEMPT
DEPARTMENT:
FRONT OFFICE
DEADLINE TO APPLY: DECEMBER 5, 2014
GENERAL SUMMARY OF DUTIES: Support mission and goal achievement, organizational quality and patientcentered care. Comply with organizational policies, procedures, standards of care and related laws and regulations
including HIPAA and OSHA regulations. Protect the dignity, privacy and confidentiality of patients and their families, as
well as co-workers and others.
The role of the Referral Coordinator is to assist the Primary Care Team by coordinating referral and related care needs of
individual patients. Function as the primary point of contact for the transmission of information between providers and
patients and providers and managed care plans, specialists and community referral organizations. Assist patients and
families to navigate the referral process. Serve as a patient advocate in communicating patient requests for interventions
and or action by the Care Team.
The Referral Coordinator will have access to PHI during the course of his/her work activities. The Referral Coordinator
will use this information to prepare both patient and medical records for visits with the provider and to keep the flow of
work going smoothly in the clinic. The Referral Coordinator will have access to the full electronic medical record and the
EPIC Practice Management system.
Provide excellent customer service to all internal and external customers, which includes team members, patients,
volunteers, students, visitors, and vendors, by consistently exceeding the customer’s expectations.
SUPERVISION EXERCISED: Supervision is not a responsibility of this position
SUPERVISION RECEIVED: Reports to the Clinic Site Manager
ESSENTIAL RESPONSIBILITIES: Referrals:
1. Provide an effective communication link between patient, specialists and community referral organizations, and
medical staff, including relaying messages from providers to and from Primary Care Provider (PCP) or other
providers
2. Coordinate referrals for specialist consultations, diagnostic studies, community resources, and Coordinated Care
Organizations (CCO)
3. Assist in coordination of care with pharmacies, insurance companies and other providers in the community.
Ensure that information goes when and where it is needed
4. Track external and internal referrals as outlined in WCHC referral procedure. Ensure all reports are received in a
timely manner from referral, and distribute report to appropriate PCP
5. Send records to specialists as requested
6. Participate in team decisions regarding data requirements for pro-actively managing the team’s panel
7. Use and update the directory of resources in the community to meet basic health and human needs
8. Perform other duties as assigned by supervisor.
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ESSENTIAL RESPONSIBILITIES: Communication & Teamwork
1. Openly, clearly and respectfully share and receive information, opinions, concerns and feedback in a supportive
manner
2. Work collaboratively by mentoring new and existing co-workers, building bridges and creating rapport with team
members across the organization
GENERAL RESPONSBILITIES: Front Office Duties
1. As needed, perform the duties of Scheduler, Medical Records, and Patient Service Representative
EDUCATION: High school diploma or GED
EXPERIENCE: Minimum three years’ experience in the medical field
BEHAVIORAL COMPETENCIES:
 Accountability – Role model WCHC’s mission, vision, and shared values
 Customer Focus - Listen to the voice of the customer and strive to delight them by exceeding their expectations
 Teamwork – Work done by several associates with each doing a part, but all contributing to the efficiency of the
whole
 Ethical – Demonstrate integrity, honesty, and stewardship in all encounters at work
 Respect – Demonstrate consideration and appreciation for co-worker and patients
 Communication – Demonstrate the ability to convey thoughts and ideas as well as listen to and understand the
perspective of others
 Cultural Sensitivity – Respectful of other individuals regardless of their race, creed, religion, color, national
origin, ancestry, age, sex, sexual orientation, gender identity, marital status, atypical heredity, cellular or blood
trait, disability, liability for service in the US Armed Forces, or any other legally protected status.
QUALIFICATIONS:
 Excellent customer service skills
 Keyboarding skills at 45+ wpm
 Ability to report for work as scheduled
 Ability to embrace the mission of Community Health Center (WCHC)
 Ability to demonstrate the core values of quality, integrity, respect, partnership and compassion
 Willingness to work a flexible schedule when circumstances necessitate
 Willingness to accept the philosophy, purpose, and ideals of the organization
 Ability to use Microsoft Office Suite of products
 Use of electronic health records
 Ability to maintain a non-judgmental attitude
KNOWLEDGE:
 Knowledge of HIPAA rules and regulations as related to all aspects of a health care organization
 Knowledge of software programs related to computer system
 Knowledge of medical terminology
SKILLS:
 Skill in identifying problems, researching and recommending resolutions
 Skill in identifying problems, researching and recommending solutions
 Skill in exercising initiative, judgment, discretion, and decision-making
 Skill in maintaining corporate quality assurance
 Skill working with electronic medical records
 Excellent time management skills
 Ability to interact with people in a manner which shows respect, sensitivity, and professionalism
 Ability to work effectively with people from diverse cultures and diverse socioeconomic situations
 Ability to properly document procedures specific to this job description
 Ability to handle confidential material
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Ability to work at a rapid pace, being involved in several duties at one time
Ability to communicate effectively both verbally and in writing to patients and team members of all skill levels
Ability to work effectively as a team member, as well as independently, when needed
Ability to work with all departments and personnel levels
Ability to use a wide range of office machines including personal computers
WORKING CONDITIONS:
 Exposed to – Cold/heat controls, close contact with sick people
 Hazardous Conditions - Exposure to blood borne pathogens, infectious diseases, potential exposure to physical
violence, exposure to potentially hazardous chemicals
 Multiple Duties: All duties can be expected to be performed concomitantly. Must be able to work under
conditions of constant interruption and be able to stay on task
 Physical Demands – Lifting, bending, reaching, pushing, carrying, sitting, vision corrected in normal range,
hearing corrected in normal range
 Physical Effort – Mobility to visit all work sites and attend training, meetings, etc. as required
 Multiple Duties: All duties can be expected to be performed concomitantly. Must be able to work under
conditions of constant interruption and be able to stay on task
 Working environment – In an office/clinical setting and occasionally out in the field; Occasional evening or
weekend work
 Periodic state and national travel; travel between clinic sites
HIPAA REQUIREMENTS: This position has access to Protected Health Information (PHI) in order to perform the
functions of the job and employee shall apply the minimum necessary standard of HIPAA at all times. You are only to
read the content of these records to the extent needed to accomplish the assigned task. PHI shall only be discussed on a
need to know basis. Maintain strict confidentiality and respect the privacy of others.
Job descriptions represent a general outline of the essential and major job duties, functions and qualifications
required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to
accomplish WCHC’s Mission.
I have read this job description and fully understand the requirements and expectations set forth therein. I hereby
accept the position of Referral Specialist and agree to perform the identified essential functions and expectations in
a safe manner and in accordance with WCHC’s established policies and procedures.
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