What is Emotional Intelligence?
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The ability
The ability
thought
The ability
The ability
growth.
to perceive accurately, appraise and express emotion
to access and/or generate feelings when they facilitate
to understand emotion and emotional knowledge
to regulate emotions to promote emotional and intellectual
Elements of Emotional Intelligence
Personal Competencies
1.
SELF-AWARENESS
Knowing one's internal states, preferences, resources, and intuitions.
2.
MANAGING EMOTIONS
Managing one's internal states, impulses, and resources.
3.
MOTIVATION
Emotional tendencies that guide or facilitate reaching goals.
Social Competencies
4.
EMPATHY
Awareness of others' feelings, needs, and concerns.
5.
SOCIAL SKILLS
Adeptness at inducing desirable responses in others.
Self-Awareness
High self-awareness refers to having an accurate understanding of how you
behave, how other people perceive you, recognizing how you respond to
others, being sensitive to your attitudes, feelings, emotions, intents and
general communication style at any given moment and being able to
accurately disclose this awareness to others.
(page 1 of 5)
Skill Indicators
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Know
Know
Know
Know
Know
Know
Know
Know
Know
when you are thinking negatively
when your self-talk is helpful
when you are becoming angry
how you are interpreting events
what senses you are currently using
how to communicate accurately what you experience
the moments your mood shifts
when you are becoming defensive
the impact your behavior has on others
Skills Assessment
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Do you recognize your feelings and emotions as they happen?
Are you aware of how others perceive you?
How do you act when you are defensive?
Are you aware of how you speak to yourself?
Managing Emotions
The capacity to soothe oneself, to shake off rampant anxiety, gloom, despair,
or irritability. The ability to be able to keep an emotional perspective.
Skill Indicators
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Able to identify shifts in physiological arousal
Be able to relax in pressure situations
Act productively in anxiety-arousing situations
Calm oneself quickly when angry
Associate different physiological cues with different emotional states
Use self-talk to affect emotional states
Communicate feelings effectively
Reflect on negative feelings without being distressed
Stay calm when you are the target of anger from others
Skills Assessment
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Do you use anger productively?
Can you manage your anxiety in times of change?
Can you put yourself in a good mood?
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Motivation
Be able to channel emotions to achieve a goal; to postpone immediate
gratification for future gratification; to be productive in low interest, low
enjoyment activities; to persist in the face of frustration and generate
initiative without external pressure.
Skill Indicators
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Able
Able
Able
Able
Able
Able
Able
to
to
to
to
to
to
to
"gear up" at will
regroup quickly after a setback
complete long-term tasks in designated time frames
produce high energy in the context of low-enjoyment work
change and stop ineffective habits
develop new and productive patterns of behavior
follow through words with actions
Skills Assessment
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Are you persistent?
Do setbacks set you back?
Can you psyche yourself up?
Empathy
The ability to exchange information on a meaningful level. Adept in skills
necessary for organizing groups and building teams, negotiating solutions,
mediating conflict among others, building consensus, and making personal
connections.
Skill Indicators
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Work out conflicts
Build consensus
Mediate conflict between others
Exhibit effective interpersonal communication skills
Articulate the thoughts of a group
Able to influence others, directly or indirectly
Build trust and support teams
Sought out by others for advice and support
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Skills Assessment
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Is it easy for you to resolve conflict?
How well do you give criticism?
Are you a good listener
Do you frequently praise people?
Social Skills
Being aware of other people's feelings and emotions; being able to listen to
their feelings; being able to help others deal with their feelings and emotions
in productive ways and assist them in increasing their awareness about
their own impact on others.
Skill Indicators
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Able to accurately reflect back to others the feelings they are
experiencing
Stay calm in the presence of others' distressful emotions
Recognize when others are distressed
Able to help others manage their emotions
Be perceived by others as being empathic
Able to engage in intimate conversations with others
Able to manage group emotions
Detect incongruence between others' emotions and their behavior
Skills Assessment
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Are you skillful in managing the emotions of others?
How do you know when your boss is angry, sad, anxious?
Can you manage an angry group?
Are you comfortable with your feelings?
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Emotionally Intelligent Organizations
The emotionally intelligent work group or organization has a culture that
exhibits:
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Organizational Self-Awareness of its internal and external needs;
Management of Organizational Emotions through leadership,
celebration and environment;
Organizational Motivation through meaningful work and the delivery
of incentives;
Organizational Empathy by maintaining effective and meaningful
relationships with consumers and employees;
Mentoring of Organizational Social Skills through training, productive
personnel selection practices, and performance appraisal.
Bibliography:
Cooper, R.K., & Sawaf, A., 1997. Executive EQ: Emotional intelligence in
leadership and organizations. Grosset/Putnam, New York.
Gardner, H., 1983. Frames of mind: The theory of multiple intelligences.
BasicBooks, New York.
Goleman, D., 1998. Working with emotional intelligence.
Bantam Books, New York
Weisinger, H., 1998. Emotional intelligence at work: The untapped edge for
success. Josey-Bass, San Francisco
Information revised from the following website:
www.tdh.state.tx.us/quality/emotion.htm
Careers in Psychology
Summer Session 2007
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