Summercroft Surgery Practice Leaflet
1c Starts Hill Road, Farnborough, Orpington, BR6 7AR
www.summercroft.net enquiry@summercroft.net
Tel 01689 861098
Fax 01689 852615
Dr Lewis Bailey
Dr Tim Carroll
Dr Sophie Hallam
Dr Annika Jiskoot
Dr Moona Kazmi
Dr Joanna Mercer
Dr Vicky O’Brien
Dr Rachel White
MB BS, DRCOG, MRCGP
London 1985
MB.BS, BSc, MRCP, MRCGP, DRCOG, DFRSH, DipDerm
London 2006
MB BS, MRCGP
Southampton 2007
MB BS, MRCGP
Brighton & Sussex 2014
MB BS, MRCGP
Karachi 2003
MB BS, DRCOG, DFFP, MRCGP
London 1998
MB ChB, BSc, MRCP, DRCOG, MRCGP
Bristol 2005
MB.BS, DRCOG, DFFP
London 1988
Nurses
Deborah Sinclair
Caroline Tate
Clare Tinham
Peter Toovey
Health Care Assistant
Dee Moseling
RGN
RGN
RGN
RGN
HCA
Usual Opening Times
Extended Opening Times
Monday to Friday 8.00am - 6.30pm
Saturday 8.30 – 11.30 am
Out of Hours services
Commissioned by NHS Bromley Clinical Commissioning Group, the three digit 111 telephone service
provides urgent medical care outside of the usual opening times.
Services
The surgery offers standard primary care services as well as additional clinical services in child
immunisation, smoking cessation, cervical cytology, learning disability, zoladex injections, minor
surgery, sexual health, contraceptive services, post-operative suture removal, flu vaccination, travel
medicine, pneumococcal vaccination, shingles vaccination and medication monitoring.
Appointments
Two main types of doctor appointments are offered:
Routine Appointments
 These appointments can be booked by telephone, at reception or by using the Patient Access
online service (please register at reception for Patient Access).
 Bookings are made 15 days in advance.
 You are able to choose the doctor you would like to see. Please express your preference to
the receptionist when booking your appointment.
Urgent Appointments
 Patients who have urgent medical problems should telephone between 8am and 10am. The
receptionist will be able to offer an appointment on the day or within 48 hours.
 You will not be able to choose the doctor you see for an urgent appointment.
 There is no walk in service
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Home Visits
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The decision to provide a visit at home is at the discretion of the doctor.
They are only intended for genuinely housebound patients or for the very few patients whose
current illness makes them unfit to attend the surgery.
Lack of transport is NOT a reason to request a home visit.
Patients requesting a home visit must contact the surgery before 10am.
Requesting Repeat Medication
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Prescriptions are printed on an FP10 form. This has a left (green) side and right (white) side.
When prescriptions are submitted to a pharmacist the right side should be retained by the
patient. This lists all medications which the doctor has authorised to be prescribed regularly.
These medications can be requested by ticking the relevant entries on the list and submitting it
to a local pharmacist or placing it in the designated box in reception.
Patients are encouraged to register to use the “Patient Access” service to make online
requests for repeat medication. Unique registration details should be obtained from the
Reception Desk (photographic ID is required).
It takes 2 working days for the surgery to process a prescription request.
Prescriptions may be collected from the surgery or, preferably, delivered directly to a
pharmacy but time must be allowed for the pharmacy to collect the prescription and dispense
the medication.
Prescriptions can also be sent electronically to your regular pharmacy, please ask your
pharmacy or one of our receptionists to set this up for you.
Patient Responsibilities and Behaviour
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Patients are expected to act responsibly in their use of the surgery and ensure that they attend
appointments or cancel well in advance.
All staff members are entitled to work in a respectful and peaceful environment. Abusive or
aggressive behaviour will not be tolerated. Patients who abuse the surgery or staff may be
involuntarily deregistered.
Disabled Patients
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The Surgery has two spaces allocated for those with a Blue Badge, a ramp to the entrance
and a toilet adapted for the disabled.
We have a wheelchair for use within the building which is situated in the foyer.
A portable induction loop is available for hearing aid users.
Signing interpreters can be arranged where necessary.
Hearing and guide dogs are welcome.
Confidentiality
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Patient health records are maintained in accordance with the Data Protection Act 1984.
All staff members are contractually bound to a strict code of confidentiality and the practice is
registered under the Data Protection Act 1984, and is guided by ‘Caldicott’ recommendations.
We will only share some or all of your information when you ask us to do so or when we ask
and you give us specific permission. Anyone who receives information from us also has a legal
duty to keep this information confidential. There are some exceptions to this, for example
where we have to share information by law, or when it is in the public interest. Where special
permission has been given to share data for research purposes you may be able to object. If
you have any concerns about your information, please discuss them with the staff at the
practice.
Anybody who wishes to access their medical record should make a request in writing to the
Practice Manager.
There is a charge for providing copies of medical records.
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Training and Education
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The surgery contributes to the training and education of healthcare professionals or those
considering work in this field. This includes students on work experience, medical students,
GP trainees and other healthcare professionals undertaking graduate and post-graduate
training.
NHS Urgent Care Centres provide treatment for urgent illnesses and minor injuries which are
not life threatening
 Princess Royal University Hospital Urgent Care Centre at Farnborough Common, BR6 8ND.
Telephone: 01689 863000
NHS Direct provides help and advice about many common problems
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www.nhsdirect.nhs.uk or Telephone 0845 46 47
NHS 111 You should use the NHS 111 service if you urgently need medical help or advice but it's
not a life-threatening situation. Telephone: 111
Registration at the surgery
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The Practice welcomes new patients to register provided that they live within the catchment
area outlined on the map below. More details can also be found at www.summercroft.net
To register applicants should complete a GMS1 form and a health questionnaire, obtained
from our reception desk or downloaded from the website. The completed forms should be
presented at the reception desk along with evidence of identity and proof of address.
When registering a child please bring the Personal Child Health Record “Red Book.”
Please advise us of any changes to your name, address or telephone number. It is important
that we keep your details up-to-date.
Catchment Area
Complaints, Compliments and Suggestions
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Compliments, addressed to the Practice Manager or a specific staff member are also
welcomed.
Complaints should be made in writing to the Practice Manager.
Letters are acknowledged and matters are dealt with as promptly as possible - usually within 4
weeks.
Contract & Legal
Summercroft Surgery (also trading as Dr Bailey and Partners) is a non-limited partnership which holds a Personal Medical Services
Contract with NHS England. Partners: Dr Joseph Lewis Bailey, Dr Rachel White, Dr Tim Carroll and Dr Joanna Mercer.
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