Welcome to the My Surgery Leaflet Demo
Welcome to Killynether Practice
We plan to use this surgery leaflet to present all our patients with up to
date news and information about our practice. We will keep it current with any developments or
other details that we feel are relevant to you.
As well as a source of information about our practice, the staff and the services we provide, we
hope you will use this leaflet as a useful resource for other health-related information. Please
have a look around the site and do send us some feedback if you like. We can use your ideas to
improve our online services and further develop the content of this website, making it a more
useful, practical tool for everybody.
Regency Medical Centre is situated above McKays chemist and is designed to facilitate
disabled patients.
Test Results
Please try to ring between 3pm and 4pm when the surgery is quieter.
Cancel Your Appointment
Every week a large number of patients fail to attend. If cannot make it, please let us know as
soon as possible so someone else can take your place.
Practice Address and Contact Details
Killynether Practice
Killynether Practice
Regency Medical Centre
2A Frederick Street
Newtownards
BT23 4RL
Appointments:
0844 5769306
Fax:
0844 5769207
Web
http://www.killynetherpractice.co.uk
Appointments
Appointments and Opening Times
Opening Hours
We are open from 8.30am to 6pm Monday to Friday
Surgery Times
Daily Surgeries 9am - 11am and 3pm –
5pm
Tuesday
Evening
6.30pm – 8.30pm
When the Surgery is Closed
From 6pm to 8.30am, emergency care is provided by NDADOC (North Down and Ards Doctors
on Call).
Telephone: - 028 9182 2344
Appointments
An appointment system operates for doctors, practice nurses and treatment room nurses.
Emergency appointments are reserved at the end of each surgery.
Monday
Closed Closed
Tuesday
Closed Closed
Wednesday Closed Closed
Thursday
Closed Closed
Friday
Closed Closed
Prescriptions
Repeat Prescription
To request repeat prescriptions do one of the following: 
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Tick the items required on your prescription counterfoil slip
Complete a repeat prescription request form
Fax a request
Follow the link on this page to the online form
To avoid errors, we do not take telephone requests.
Please allow 48 hours from ordering to collection. Prescriptions can be posted if a stamped
addressed envelope is provided.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be
processed. Any problems please telephone the surgery.
Staff Details
Practice Staff
Doctors
Dr Kathleen Neoh
MB BCh BAO MRCGP
Dr Sheena
McIlfatrick
MB BCh DRCOG DCH
Dr Gillian
Montgomery
MB BCh MRCGP DCH DRCOG
Dr Andrew Beck
MB BCh BAO DRCOG
Nurse
Practitioners
Nurses
Mrs Anne Bleakley
Practice Nurse
Sister Gillian
Mitchell
Treatment Room Nurse
Mrs Eunice
Whiteside
Treatment Room Nurse
Mrs Liz Donaghy
Treatment Room Nurse
Health
Practitioners
Healthcare
Assistants
Phlebotomists
Practice
Management
Administration
Mrs Gladys Sloan
Regency Medical Centre Administrator
Our secretarial staff are Jenny Carson, Frances Baxter, Sharon
Holden, Jacqueline McIntyre, Janet Neill and Sylvia Thompson
Reception
Community
Midwives
Community
Nurses
Counsellors
Pharmacists
Dispensers
Health Visitors
Macmillan Nurses
Attached Staff
Clinics & Services
Clinics and Services
As well as the General Medical Services we are contracted to do we offer the following clinics
and services.
Diabetes Clinic
Tuesday and Wednesday
Nurse Anne Bleakley
Asthma and COPD Clinic
Tuesday evening
Asthma nurse
Antenatal Clinic
Wednesday 2pm
Midwife – Pauline Irvine
Baby Clinic
Tuesday 2pm
Health Visitor – Julie McCrory
Dr Neoh or Dr McIlfatrick
Smear Tests
Anne Bleakley
Dr Montgomery
Treatment room nurses
Smoking Cessation Clinic
Thursday afternoon
(Action Cancer nurse)
Minor Surgery
Dr Beck
Other services
Contraception services
Annual flu immunisation programme
Minor Illnesses
Sore Throats
Most sore throats are caused by a virus infection which antibiotics cannot
cure. With simple treatment the patient normally gets better in four or five
days. Tonsillitis usually starts with a sore throat, which causes pain on
swallowing. There may be a fever, it might be possible to see white spots
on the tonsils and glands in the neck may be swollen and painful. A hoarse
voice, dry cough and sore throat indicates a viral laryngitis.
TREATMENT
Adults: Use regular Paracetamol or Ibuprofen. Drink plenty of fluids and
take steam inhalations.
Children: Paracetamol liquid (Calpol or Disprol) plenty of drinks.Make an
appointment to see the doctor if the sore throat is getting worse after two
days, or if the patient complains of earache.
Feverish Child
Children often develop feverish illnesses, which settle spontaneously in 2448 hours.
TREATMENT
Give paracetamol (Calpol, Disprol) liquid. Remove child’s clothing and
offer regular sips of cool water. Sponging with tepid water may also help to
reduce the temperature. Do not give aspirin to children under 12. Make an appointment to see
the doctor if the temperature does not fall after a paracetamol (although it may rise again later)
or if the child becomes drowsy or obviously unwell.
Stuffy or Runny Nose
The common cold usually starts with a hot feeling in the back of the throat.
The patient feels unwell and aches, and the nose starts running with a
clear liquid which becomes a thick yellow discharge after three to four
days. ANTIBIOTICS DO NOT HELP.
TREATMENT
As for sore throat. Babies and young children often have repeated colds.
This helps them build up their resistance to infection. They cough because of the discharge
running from the nose down the back of the throat. Do not give cough linctus. Try normal saline
nose drops, two drops in each nostril before bed.
Coughs
If dust or food enters the air passages, coughing acts as a protector. It also prevents mucus
from causing infection on the chest. To suppress this action with cough mixtures can cause
more harm than good.
TREATMENT
For dry coughs a linctus can be bought from the chemist. Make an appointment to see the
doctor if coughing continues for more than a week or two after a common cold has cleared up, if
coughing produces a yellow or green sputum – it may mean the lower air passages are
infected, if breathing is accompanied by a pain in the chest or shortness of breath, or if coughing
produces blood.
Vomiting
Vomiting may be caused by a virus infection of the stomach, food poisoning and by eating or
drinking too much. It normally stops within 24 hours and may be followed by diarrhoea. Some
children will vomit when they have a temperature.
TREATMENT
Rest. Eat nothing for 24 hours. Drink small sips of water regularly. As the stomach settles try
bread or clear soup before gradually returning to a normal diet. Children and Infants: Try
Dioralyte sachets made up with cooled boiled water to replace body fluids. Make an
appointment to see the doctor if vomiting is accompanied by continuous stomach pain, if
vomiting lasts for longer than 24 hours, or if a vomiting child has a temperature of more than
38C (100F).
Diarrhoea
Diarrhoea is unpleasant but rarely dangerous. It may be due to change of diet, food poisoning or
travel abroad. It is often accompanied by colicky (cramp-like) pains and usually begins to get
better in 48 hours.
TREATMENT
As for vomiting (see above). Make an appointment to see the doctor if it does not start to settle
after 48 hours, if an attack comes shortly after a visit abroad, or if there is continuous pain or
blood.
If you are unsure about these or any other medical matters feel free to contact your
doctor or pharmacist for advice.
Patient Registration
To register, bring your NHS medical card to the practice. If you do not have a medical card,
registration forms are available. Although you will be registered with a named GP, patients may
attend any of the doctors in the practice.
The practice area is limited to a 5½-mile radius from Regency Medical Centre.
Pre-Registration with the practice
If you wish to pre-register click on the link below to open the form. When you have completed all
of the details, click on the "Send" button to mail your form to us. When you visit the surgery for
the first time you will be asked to sign the form to confirm that the details are correct.
Pre-registration Form
When you register you will also be asked to fill out a medical questionnaire. This is because it
can take a considerable time for us to receive your medical records. There is an online version
of this file too, which you may fill out and send to us. When you come to the surgery you will be
asked to sign this form to confirm that the details are correct.
Online medical questionnaire for new patients
Note that by sending the form you will be transmitting information about your self across the
Internet and although every effort is made to keep this information secure, no guarantee can be
offered in this respect.
Alternatively you may print off a registration form, fill it out and bring it in with you on your first
visit to the practice.
Registration Form
Change of Address
Please let us know as soon as possible if your address changes.
You may use the online form below to notify us of your change of details. The form will open in a
new window. Fill out the details and press the Send button.
Change of Address Form
If you don't wish to use the online form then drop into the practice and pick up a paper form.
Video Library
The NHS provides a library of video resources to help patients understand and cope with
questions relating to their health. There are links below to some of the relevant videos. Please
visit them to find out further information about health, diseases, treatments and prevention. All
of the videos have subtitles for those hard of hearing.
Teenage Health
Teenage Diabetes - a real story
Eating Disorders
Teens & STI
How to be sun smart
Teen Bodies
Cannibis - Real Stories
Conditions & Treatments
Asthma
Kidney Disease: The 5 Stages
Parkinsons Disease: Real Story
Organ Donation
Dialysis: Real Story
Postnatal Depression
Tonsillitis
Cystic Fibrosis
Kidney Disease - Getting Help
Eczema: Real Story
Autism: Social Situations
Arthritis: Real Story
Preventing Back Pain
Cataract Surgery
Antenatal Screening
CHD
Depression
Diabetes
COPD: Real Story
Epilepsy
Irritable Bowel Syndrome
Stroke
Alzheimers: Real Story
Menopause
Testicular Cancer
Skin Cancer
Ovarian Cancer
Cervical Cancer
Lung Cancer: Real Story
Breast Cancer: Real Story
Chemotherapy
Bowel Cancer
Coping With Cancer
Radiotherapy
Cancer
Home Visits
Home visits are available at the discretion of your doctor.
Requests for home visits should be made before 10.00am, if possible. Please remember that
several patients can be seen in the practice in the time that it takes to make one home visit.
There are also better facilities for examining and treating patients at the Health Centre.
Patient Rights
You will be treated with respect and as a partner in your care. Being a partner means you have
responsibilities too.
We will:
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Ensure our patients have 24-hour access to medical advice.
Aim for you to have access to a suitably qualified medical professional within 48 hours of
your initial contact during surgery hours, or in an urgent case, the same day.
Work in partnership with you to achieve the best medical care possible.
Involve you and listen to your opinions and views in all aspects of your medical care.
The prevention of disease, illness and injury is a primary concern.
The medical staff will advise and inform you of the steps you can take to promote good health
and a healthy lifestyle. We would respectfully ask that you:
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Let us know if you intend to cancel an appointment or are running late.
Treat staff with courtesy and respect. Reception staff may have to ask some personal
questions to assist us in providing you with the best service
Inform the practice staff of any alterations in your circumstances, such as change of
surname, address or telephone number. Please ensure that we have your correct
telephone number, even if it’s ex-directory.
As patients, you are responsible for your own health and that of any dependents. It is important
that you adhere to information and advice given to you by health professionals, and co-operate
with the practice in endeavouring to keep you healthy.
Telephone Consultations
Receptionists are available 8.30am – 6pm.
If you request telephone access to your doctor, your contact number will be noted and the
doctor will return your call.
Requests for a telephone consultation should be made before 10.30am.
Confidentiality
The practice complies with Data Protection Act and will ensure that patient confidentiality is
maintained. Information about you may be shared with others in the Primary Health Care Team,
and by personnel in Secondary Care.
Information can be given to a third party e.g. employer, insurance company, only if we have with
your written permission.
Test Results
For test results, phone between 3-4pm on Monday, Tuesday, Thursday or Friday.
Non-English Speakers
These fact sheets have been written to explain the role of UK health services, the National
Health Service (NHS), to newly-arrived individuals seeking asylum. It covers issues such as the
role of GPs, their function as gatekeepers to the health services, how to register and how to
access emergency services.
Special care has been taken to ensure that information is given in clear language, and the
content and style has been tested with user groups.
Open the leaflets in one of the following languages
English
French
Albanian
Hindi
Arabic
Lithuanian
Bulgarian
Polish
Chinese (Cantonese)
Portuguese
Chinese (Mandarin)
Spanish
Russian
Serbian
Turkish
Punjabi
Gujerati
Somali
Croatian
Bengali
Suggestions or Complaints
Any helpful suggestions would be much appreciated.We make every effort to give the best
service possible to everyone who attends our practice. However, we are aware that sometimes
patients may feel that they have a genuine cause for complaint. If this is so, contact the Practice
Administrator and she will investigate. Information about our complaints procedure is available
at reception.
Zero Tolerance
Doctors reserve the right to remove patients from the list if there is any violence, threat of
violence, or verbal abuse directed toward any member of staff.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their
relatives will be reported to the police as an assault.
Travel Information
If you require any vaccinations relating to foreign travel you need to make an appointment with
the practice nurse to discuss your travel arrangements. This will include which countries and
areas within countries that you are visiting to determine what vaccinations are required. There
is further information about countries and vaccinations required on the links below
Europe & Russia
North America
Central America
South America
Carribean
Africa
Middle East
Central Asia
East Asia
Australasia and Pacific
It is important to make this initial appointment as early as possible - at least 6 weeks before you
travel - as a second appointment will be required with the practice nurse to actually receive the
vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second
appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Most travel vaccines are ordered on a private prescription and these incur a charge over and
above the normal prescription charge. This is because travel vaccination is not included in the
services provided by the NHS and therefore is a chargeable service.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the
nurse.
Travel Questionnaire
PALS
PALS (Patient Advice and Liaison Service)
The NHS employs over a million staff in thousands of locations. It is a large and complex
organisation providing a broad range of services. It is not surprising that sometimes you or a
loved one may feel bewildered or concerned when using the NHS. And this can be at times
when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS
expects all members of staff to listen and respond to you to the best of their ability. But
sometimes, you may wish to talk to someone employed especially to help you. The Patient
Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS
listens to patients, their relatives, carers and friends, and answers their questions and resolves
their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their
loved ones and making changes, when appropriate.
What does PALS do?
In particular, PALS will:
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Provide you with information about the NHS and help you with any other health-related
enquiry
Help resolve concerns or problems when you are using the NHS
Provide information about the NHS complaints procedure and how to get independent
help if you decide you may want to make a complaint
Provide you with information and help introduce you to agencies and support groups
outside the NHS
Inform you about how you can get more involved in your own healthcare and the NHS
locally
Improve the NHS by listening to your concerns, suggestions and experiences and
ensuring that people who design and manage services are aware of the issues you raise
Provide an early warning system for NHS Trusts and monitoring bodies by identifying
problems or gaps in services and reporting them.
Find out more
If you would like more information about PALS, the functions it is intended to provide and the
standards it should strive to achieve , follow this link.
Out of Hours
When the surgery is closed from 6.30pm to 8.30am and at the weekends and bank holidays,
emergency care is provided by NDADOC (North Down and Ards Doctors on Call).
Telephone: - 028 9182 2344
Podcasts
Welcome to our audio first aid centre. Below you will see 7 small MP3 files which can be
downloaded on to your iPod or any other MP3 player. Wherever your iPod goes the advice will
go with you!
To save them on your computer, right-click on any of the links below and then click 'Save Target
As..."
Click on any of the links below to play the audio files:
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Burns - Explains the immediate treatment for burns and scalds.
Fits - How to deal with fits (convulsions/seizures) in adults and young children.
Wounds - Immediate actions for wounds, bleeding, and bleeding associated with
fractures.
Unconscious patient who is breathing - How to deal with an unrousable patient who IS
breathing (includes recovery position)
CPR for adults - Adults who have collapsed, unrousable and NOT breathing.
CPR for babies - Babies who are unrousable and NOT breathing.
Collapsed patient in detail - Explains the complete scenario including checks for
breathing, circulation, etc.
These files have been prepared by Sussex Ambulance Service and comply with European
Resuscitation Council Guidelines.