King’s Medical Practice
Information for patients
King’s Medical Centre, King Edward Street, Normanton
West Yorkshire, WF6
2AZ
www.kingsmedicalpractice.co.uk
kingsmedicalpracticenews.blogspot.com
Visits, and Emergencies 0844 8151340 option 2
Appointments 0844 8151340 option 1
Repeat Prescriptions 0844 8151340 option 3
Test Results 0844 8151340 option 4
Please note Repeat Prescriptions and Test Results are only
available between 10 am and 5 pm
Welcome to King’s Medical Practice, previously known as Princess Street Surgery. This
leaflet explains the services we offer. If you have any questions after reading the leaflet
please do not hesitate to ask a member of our staff.
Mission Statement
King’s Medical Practice will strive for continuous quality improvement in patient care, a
caring approach to staff, a business approach to practice management and collaboration
with others.
Access to the Surgery
The surgery has been designed with the disabled in mind. The entrance, appointments
area, consulting rooms and toilets are suitable for the access of wheelchairs.
Practice Area
The surgery treats patients who live in Normanton, Altofts, Whitwood, Ackton, Old
Snydale, Warmfield, Kirkthorope and Heath. Below is a map of our practice area:
King’s Medical Practice Doctors
Dr David W Brown (male) MB ChB (Leeds 1980) MRCGP DRCOG Cert Primary Care
Education (Partner)
Joined the practice in 1984 after house jobs in Bradford and Leeds and the Wakefield
Vocational Training Scheme. Dr Brown is an approved trainer and is a GP Specialist
Training Programme Director for Dewsbury, Wakefield and Pontefract.
Dr Patricia Mooney (female) BSc MB ChB (Leeds 1986) DRCOG MRCGP (Partner)
Joined the practice in May 1992. Dr Mooney is a GP with a special interest in Dermatology
and undertakes one session in Dermatology at Pontefract General Infirmary and two
sessions for the Primary Care Dermatology service at Castleford and Normanton Hospital.
She also has an interest in family planning.
Dr Jacinta M Walsh (female) MB BCh (Cardiff 1993) MRCGP DippallMed (Partner)
Joined the practice in August 1999 after training in Cardiff. Dr Walsh is particularly
interested in Palliative Care and is a Hospice Practitioner in Palliative Care at Pontefract
Hospice where she does two sessions per week. She is also a GP Trainer and Training
Programme Director for Dewsbury, Pontefract and Wakefield.
Dr Elizabeth Barber (female) MB ChB (Leicester 1989) MRCOG DFFP (Partner)
Joined the practice in August 2002. Dr Barber initially trained in Obstetrics and
Gynaecology, before joining the Pontefract GP training scheme. She is particularly
interested in ‘Women’s Health’, and is also involved with the development of a ‘Young
Persons’ health service provision within the practice.
Dr Joseph Firth (male) MB ChB (Sheffield 1996) MRCS
Joined the practice in 2005 after training in general surgery and urology in Hull, Sheffield
and Chesterfield before completing the Pontefract Vocational Training Scheme.
Dr Rebecca Hilton (female) MB ChB (Sheffield 1995) MRCGP DRCOG DFFP
Joined the practice in 2005 after hospital jobs in Leeds, Sheffield and Australia and
completing her general practice training on the Wakefield Vocational Training Scheme.
Dr Rebecca K Harding (female) MB ChB (Sheffield 2002) MRCGP DRCOG DFFP
Joined the practice in April 2008 after completing her general practice training on the
Wakefield Vocational Training Scheme. She has a special interest in Family Planning and
also works at the Contraception and Sexual Health clinic in Wakefield.
Dr Sarah Deeley (female)MB ChB (Liverpool 2004) nMRCGP DRCOG
Joined the practice in August 2009 after hospital jobs in Liverpool and completing her
general practice training on the Wakefield Vocational Training scheme.
Doctors Availability
The doctors in the surgery work an eight week rota. The table below is a simplified version
of our availability in the surgery:
Surgery Time
7.00 – 8.00
8.00 – 11.00
8.30 – 11.00
Mon
Dr Brown
Dr Mooney
Dr Walsh
Dr Deeley
Dr Hilton
Dr Brown
Dr Mooney
Dr Walsh
Dr Barber
Dr Firth
Dr Brown
Dr Mooney
Dr Barber
Dr Firth
Dr Hilton
11.30 – 12.30
2.00 – 5.00
On Call Dr1
Dr Brown
Dr Mooney
Dr Hilton
Dr Harding
Dr Deeley
On Call Dr1
Dr Walsh
Dr Barber
Dr Firth
Dr Hilton
Dr Deeley
On Call Dr1
Dr Brown5
Dr Mooney5
Dr Walsh5
On Call Dr1
On Call Dr1
Late Dr3
On Call Dr1
3.00 – 6.00
6.00 – 8.00
Tues
Wed
Thurs
Early Dr2
Fri
Saturday
Saturday Dr4
Dr Barber5
Dr Brown
Dr Mooney
Dr Walsh
Dr Firth
Dr Deeley
Dr Harding
On Call Dr1
Dr Brown
Dr Walsh
Dr Firth
Dr Deeley
Dr Harding
Dr Brown
Dr Walsh
Dr Barber
Dr Deeley
Dr Hilton
Dr Harding
On Call Dr1
Dr Mooney
Dr Barber
Dr Hilton
Dr Deeley
Dr Harding
On Call Dr1
Late Dr3
On Call Dr1
Notes
1
2
3
4
5
Doctors rotate ‘on-call’ day over eight week cycle
Early Doctor every Thursday over eight week cycle
Late Doctor on alternate Tuesday and Thursday
Doctors rotate Saturday morning over eight week cycle
Development time on a Wednesday afternoon 1.00 pm – 3.00 pm Surgery runs from 3.00 pm to
5.00 pm
Third Wednesday afternoon of each month is Practice Development time, when the Surgery is
closed from 12 noon.
Doctors training for general practice
The practice is an approved training practice for doctors wishing to train for general
practice. Our training doctors, known as GP registrars have an education programme
when attached to the surgery and are supervised in their clinical work. Dr David Brown and
Dr Jacinta Walsh are approved GP Trainers.
Some consultations may be video-taped. The doctors use these videos as a means of
improving their skills. Your permission will always be sought if the doctor is taping their
surgery. You may request that your visit is not recorded. It will not affect your treatment in
any way. The examination couch is outside the field of vision of the camera.
King’s Medical Practice Nurse Team
Practice Nurses
Health Care Support Worker
Helen Wright
Jane Ash
Julie Thorpe
Louise Targett
The wider nurse team comprising practice nurses, district nurses, health visitors and
midwives based in the surgery offers an ‘integrated’ approach to delivering a high quality
service to patients both in the surgery and at home.
Practice nurses have specialist areas of expertise including minor illness management,
health promotion (including family planning, cervical smears and smoking cessation) and
chronic disease management.
The District Nursing Team offers care, support and advice for patients with acute, chronic,
disabling or life threatening illnesses.
To make an appointment to see or speak with a member of the practice nurse team please
contact surgery reception on 0844 8151340 option 1
The district nurse message telephone number is 01924 327591
The health visitor office direct telephone number is 01924 327901/2
Services Available
The practice runs the following dedicated disease management clinics:
 Asthma
 Diabetes
 Hypertension
 Heart Disease screening and advice
 Smoking cessation
 Immunisations and travel vaccinations
 COPD (chronic bronchitis)
 Over 75’s health check
The practice offers the following services for women’s and child health:
 Family planning – including pills, injections, coils, implants, emergency
contraception and sexual health advice
 Cervical smears – This can be taken by either the nurse or doctor
 Menopause advice
 Ante-natal care
 Baby clinic
 Immunisation clinic
 Child health surveillance – the doctors and health visitors take part in the local child
health surveillance programme.
King’s Medical Practice Administrative Team
Practice Managing Partner
Office Manager
Administrative Support Staff
Christine Sanderson
Mandy Lavin
Catherine Robinson
Lisa Armitage
Avril Cookson
Pat Hartley
Dot Knowles
Beverley Langley
Tracy Shale
Janette Rothera
Sheena Smith
Jane Moore
Julie Lawrence
Ben Lavin
Patients have the right to choose the healthcare professional they wish to see and the staff
at our reception desk will assist you in making appointments to see a doctor or practice
nurse, take requests for repeat prescriptions and offer help and assistance to any queries
you may have.
They are committed to making the best arrangement that suits you, bearing in mind the
need of all our patients. It is a legal requirement that patient confidentiality is maintained at
all times and all our staff are trained in maintaining this responsibility to the highest degree.
Patient Confidentiality and Information Management
We take very seriously our responsibility for ensuring that we keep confidential any data
included in your medical record. The practice has been fully computerised since 1988. It
helps us to work more efficiently and safely. The information is held on a strictly
confidential basis. Information is shared amongst the practice team on a ‘need to know
basis’. We will only disclose information to clinicians (e.g. hospital doctors) who are not
part of the practice team with your explicit consent and we only disclose information to
third parties (e.g. insurance companies) with your written consent. A separate practice
leaflet is available which provides detailed explanations of our Confidentiality and
Information Management policies.
As part of the practice's contribution to medical research, we provide completely
anonymised patient-level treatment information to certain reputable third party
organisations. No individual is ever identified from the information and all patients stand to
benefit from this work. If you would like more information about this please contact Dr
Brown.
Suggestion Box
If you have any suggestions to help improve our service then please leave details in the
suggestion box located in the waiting area.
Keeping you up-to-date with what’s happening in the surgery
We publish a bi-monthly newsletter to keep you up-to-date with developments in the
surgery. Further information is available from notice board items and leaflets in the waiting
room.
Wakefield District Primary Care Trust
King’s Medical Practice is not a limited partnership, and is a practice contracted to
Wakefield District Primary Care Trust (WDPCT), White Rose House, West Parade,
Wakefield. WF1 1LT. Telephone 01924 213050.
WDPCT also holds the responsibility for the out of hours service to our patients, which is
currently provided by west Yorkshire Urgent care Service (WYUCS)
Violent or abusive patients
In the interests of our staff and patients the surgery upholds a policy of zero tolerance
towards any patient who is threatening, violent or abusive whilst at the surgery or when a
health professional makes a home visit. Such patients may be reported to the police
and/or removed from the practice’s list. Patients removed from the practice list will be
informed in writing of the reasons for removal and the action they need take to register at
another surgery.
WHAT TO DO WHEN YOU WANT TO……
Register as a new patient
New patients wishing to join the surgery are requested to complete a health questionnaire
and then arrange an appointment to see our practice nurse. The nurse then carries out a
health check and introduces you to the services the surgery offers.
Make an appointment
Appointments can be made by telephoning 0844 8151340 and choosing option1 or you
can call in person at the surgery.
The practice has an ‘Advanced Access’ appointments system. This aims to be able to offer
you an appointment on the day you contact us or the following day. We do also have a
number of appointments throughout the week, which are for ‘routine’ or ‘follow-up’
appointments. These can be booked up one month in advance. Using this system we
hope to be able to offer you an appointment when you wish to be seen.
Should you be unable to keep an appointment, please inform us a soon as possible as
this will allow us to offer the appointment to someone else.
Offered a telephone consultation
The surgery offers telephone consultations with our doctors. When you ring for an
appointment you may be offered (or you can request) a ‘telephone consultation’. The
doctor will then ring you at the agreed time to discuss your problem.
Telephone consultations are shorter than surgery consultations and therefore are best for
simple things, which can be easily dealt with over the telephone.
If for the any reason the doctor is unable to call you at the arranged time then someone
from the surgery would contact you and rearrange your appointment.
Request a home visit
To request a home visit please telephone before 10 am for a same day visit. We only visit
you if you are too ill to come to the surgery. Please give the member of staff taking your
call as much information as possible to enable the surgery to prioritize home visits.
We do restrict home visits to those who are too ill to come to the surgery, as several
patients can be seen at the surgery in the time it takes to do one home visit.
How to contact a doctor when the surgery is closed
To contact a doctor when the surgery is closed you should telephone the visit request
telephone number – 0345 6059999 and your call will automatically be diverted to West
Yorkshire Urgent Care Service. All telephone calls to the service are recorded.
WHAT TO DO WHEN YOU WANT TO……
Order a repeat prescription
If you are allowed a repeat prescription you can order one by:
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Putting the repeat slip in the blue box in the reception area and ticking the items you
require
Posting the repeat slip to us with stamp addressed envelope
Faxing your request on 0844 8151339
Send your request by email to repeats@GP-B87039.nhs.uk
Telephone 0844 8151340 choose option 3, available between 10am & 5pm
Please note
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At least 48 hours (excluding weekends) notice is required to have your prescription
ready for you to collect.
You can only get a repeat prescription if the computer will allow you one to be issued.
Generally you will need to see the doctor or practice nurse every six months to have
your prescription reviewed.
Get your test results
Telephone 0844 8151340 choose option 4, available between 10am & 5pm. In order to
maintain patient confidentiality we are not able to give results to anyone but the patient
(except in the case of children).
Change your address or telephone number
Please inform the practice (in writing) immediately any changes are made.
Obtain a medical or fitness certificates
The surgery issues certificates (free under the NHS regulations) to enable you to claim
social security benefits. Other certificates are not provided free under NHS regulations.
The surgery will charge a fee for insurance reports and medicals, fitness to drive medicals
and certificates required by employers. The fees we charge are displayed in the waiting
room.
Access for young people
We are aware that sometimes young people have things they want to discuss on a one to
one basis with a Doctor or Nurse. Here at King’s Medical Practice all the Doctors and
Nurses are happy to see young people on their own if they wish.
Make a complaint
Our aim is to provide you with the best service possible. If you have a complaint or
concern about any aspect of the service you have received from any of the staff working in
the surgery then please let us know. We operate a practice complaints procedure as part
of the NHS system for dealing with complaints. You should contact Christine Sanderson,
our practice managing partner in the first instance.
ALLOW US TO POINT YOU IN THE RIGHT DIRECTION
Practice Nurse Clinics
The nurse team can offer advice and treatment (if necessary) for sore throats, hay fever,
chickenpox, conjunctivitis (eye infections), cold sores, infected wounds, head lice,
emergency contraception advice, threadworms, urine infections, thrush, colds and flu’.
NHS Direct telephone 0845 4647 online service www.nhsdirect.nhs.uk
NHS Direct is a confidential NHS help line, which offers advice and information about
health problems and services. It is available 24 hours a day at the cost of a local telephone
call. If you are anxious about ill health or uncertain about what to do then NHS Direct
trained nurses can give you a full range of advice from self care at home, to arranging an
out-of-hours consultation or sending for an ambulance.
NHS Walk in Centre 0845 1211023
Wakefield has an NHS Walk in Centre where you can just walk and see either a nurse or if
appropriate a GP. The centre is at King Street Health Centre in Wakefield and is open
from 8 am to 8 pm seven days a week.
Accident and Emergency Department
Our local A&E departments are amongst the busiest in the country. Every day many
people attend who could have gone to the surgery, chemist or dentist. Think before you go
and if you are unsure then ask NHS Direct (0845 46 47) for advice.
999 – Ambulance Services
The ambulance service is provided for patients who are extremely ill and need emergency
treatment.
For emergencies such as loss of consciousness, severe chest pain, serious accident or
severe blood loss, telephone 999 and ask for an ambulance.
Advice on dealing with colds and ‘flu
Should you worry?
Not usually. Most people get better in five to seven days with no problems. As a virus
usually causes colds and ‘flu’, antibiotics are of no help. Mostly there is no need to see the
doctor, as there is nothing he or she can do that you cannot do yourself.
What can you do for yourself (or your child)?
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Rest in a well ventilated room
Drink plenty of fluids
Take paracetamol regularly to relieve pain and fever
Steam inhalations and sips of warm juice an also help
Salt water or aspirin gargles can relieve a sore throat
Don’t smoke
See the doctor if:
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Symptoms are rapidly worsening or persist for more than one week
You develop ear or sinus pain
You start coughing up green/yellow spit or blood
You are passing very little or no urine or stop drinking
Contact the doctor immediately if any ill person develops a violet or brown rash, which
does not fade under pressure. You should also do this if the ill person develops any
confusion or disorientation or fails to react normally to their surroundings.
Advice on dealing with gastroenteritis in children
Gastroenteritis is an infection of the guts (intestines). Many bacteria, viruses, and other
microbes (bugs) can cause gastroenteritis. It can range from a mild stomach upset for a
day or two with some mild diarrhoea, to severe vomiting and diarrhoea for several days or
longer
What can you do to help your child
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Give the child lots to drink. The aim is to avoid dehydration (low body fluid), which
is the main possible complication. Even if the child vomits or feels sick you should
still give frequent sips, as some fluid will still be absorbed. Ideally, give water as the
main drink, but also give some fruit juice as this contains some sugar. However, any
drink is better than none. If the child will only drink their favourite drink then that is
fine. (Ice cubes and ice-lollies are useful extra sources of fluid.)
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A doctor or nurse may advise rehydration drinks if they are concerned that the
child is at risk of dehydration. You can give these instead of, or in addition to,
normal drinks. Rehydration drinks are made from sachets which you can buy from
pharmacies. You add the contents of the sachet to water. Rehydration drinks
provide a perfect balance of water, salt, and sugar and are better than just drinking
water alone. The small amount of sugar and salt helps the water to be absorbed
better from the gut into the body. They do not stop or reduce diarrhoea, but are the
best drinks to prevent or treat dehydration. (Do not use home made salt drinks as
the quantity of salt has to be exact.)
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The child should eat as normally as possible. Do not 'starve' a child with
gastroenteritis. This used to be advised but is now known to be wrong. However, if
he or she does not want to eat, then that is fine. Drinks are the most important and
food can wait until their appetite returns, however offer some food every now and
then. Soups and food high in carbohydrate such as bread, crackers, and pasta are
best to start with.
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Breast fed babies should continue to breast feed if they will take it. This is in
addition to extra rehydration drinks if they are advised.
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Bottle fed babies should be fed with their normal full strength feeds if they will take
it. Again, this is in addition to extra rehydration drinks if they are advised.
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You should never give medicines to stop diarrhoea to children. They sound
attractive remedies, but are unsafe to give to children due to possible complications.
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Give paracetamol to ease fever, headache, or stomach pains.
See the doctor if you are concerned about
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Dehydration. Symptoms include: passing little urine, a dry mouth and tongue,
drowsiness.
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Blood in the diarrhoea.
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Vomiting for more than 1 day, or diarrhoea that does not start to settle after 3-4
days.
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Pains which are getting worse.
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Drowsiness or confusion.
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Infections caught abroad.
Remember if you want more advice call NHS Direct on 0845 46 47
Or search on line at www.nhsdirect.nhs.uk
Surgery times
The surgery is open Monday to Friday from 8.00 am to 6.30 pm, however we open at
7.00am one morning a week and close at 8.00pm one evening a week. The surgery is also
open for Routine Appointments Only on Saturday mornings.
On a Wednesday afternoon the surgery is closed for staff training from 1.00 pm to 3.00 pm
every week and one Wednesday a month from 12 noon to 5.00 pm.
Early Morning
Morning Surgery
Lunchtime
Early Afternoon
Late Afternoon
Evening
Saturday Morning
7.00 am to 8.00am every Thursday
8.30 am to 11.05 am.
11.30 am to 12.30 pm.
2 pm to 5 pm.
3.15 pm to 6.00 pm.
6.00pm to 8.00 pm Tuesday or Thursday alternate weeks
8.00am to 11.00am
To make an appointment
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Telephone 0844 8151340 choose option 1
Appointments desk open Monday to Friday, 8.00 am to 6.30 pm.
To request a visit
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Telephone 0844 8151340 choose option 2 before 10.00 am.
To request a visit or see a doctor when the surgery is closed
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Telephone 0844 8151340, your call will be automatically forwarded to West Yorkshire
Urgent Care Services
All telephone calls are recorded
Call West Yorkshire Urgent Care Services on 0345 6059999
To request a repeat prescription
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Order repeat prescriptions by marking the items you require on the repeats slip and
posting it in the box in the surgery.
You can order in person or via the post with a stamped addressed envelope.
You may fax your request on 0844 8151339
You may email your request to repeats@GP-B87039.nhs.uk
You may telephone your request on 0844 8151340, option 3, between 10am & 5pm
You may only obtain a repeat if the doctor agrees
Please allow 48 hours before collecting your prescription
To obtain test results
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Telephone 0844 8151340, option 4, available between 10am & 5pm.