DAILY ANNOUNCEMENTS: NOVEMBER
11-01-2012
Christmas Party RSVP
Don’t forget to RSVP for the Annual OOA Christmas Party!! We MUST
have your RSVP by November 10th. An email went out last Friday with
all of the information and a link to RSVP. Any questions? Please contact
Brandi Blankenship at Ext. 1155.
Web Cam Video
Watch a time lapse video of our building being constructed! It is located
on our Facebook Page and Website, under “News”.
Zumba @ Westside PT
Come join Donna at Westside PT for Zumba tonight at 7pm!!
11-02-2012
REMINDER: Public Open House TOMORROW!!
Please be sure to spread the word to family, friends and patients
regarding the Public Open House taking place TOMORROW, Saturday,
November 3rd from 11am-2pm.
Surveys
Remember, starting Nov. 1st, any employee who gets their name
written down for the question, “Please name a staff member who was
especially helpful,” will be entered in a drawing that will take place at
the end of the month. Your name could be entered 2 times or 100
times, there is no limit. The patients will appreciate getting to know
you and this gives you a chance to get to know them!
Any questions about surveys? Please contact Jacque Stahl.
Daylight Savings Time Ends
Remember to “Fall Back” on Saturday night. Enjoy the extra hour you
have this weekend!
Happy Birthday!!!
Nov. 2nd- Dr. Dagher- Westside
Alex Jones- Westside
Nov. 4th- Ann Matlack- Billing
11-05-2012
Tip of the Week
 Imagination, having a good mental picture of what it is like to
work in another department, is an effective way to improve
teamwork, smooth out the rough edges of communication, and
create a shared vision of serving the patient together regardless of
where you work.

Imagination and empathy also diffuse anger. The critical element
in effective anger management is empathy. Any time we can
imagine the situation from the other’s point of view, we lower our
own defenses and, in the process, defuse their anger. “Seek first to
understand, then to be understood.” (Stephen Covey, The Seven
Habits of Highly Effective People: restoring the Character Ethic)
THANK YOU!!!
Thank you to all who spent their Saturday helping with the Public Open
House!! It was a great success and we couldn’t have done it without
YOU!! OOA sincerely appreciates your dedication!
Upcoming Lectures
Dr. Zechmann
Advances in Total Hip Replacement
Nov. 7th & Nov. 13th @ 7pm
Location: Capital Medical Center
Reserve your spot by calling: 1-800-798-5143
Zumba @Eastside PT
Come join Donna for Zumba tonight at Eastside PT starting at 7pm!!
11-06-2012
MIXX 96 Interview
Tune in to MIXX 96.1 this Saturday morning at 8am to hear Dr. Carpenter
speak about our Spine program and our upcoming Spine Center of
Excellence.
Turkey Trot
Want something to do before you get your Turkey dinner ready? Sign up for
Olympia's Thanksgiving Day FUN RUN and WALK! A fun, family friendly event in
downtown Olympia, 4 miles around scenic Capital Lake and through the Capital
Campus. Thanksgiving morning at 9am. There is also an Oly Tot Trot for kids!
Go to www.OlyTrot.com for more info. If anyone is interested in putting a team
together, please let Jacque Stahl know.
Happy Birthday!!!
Dezarae Malone- Billing
11-07-2012
Christmas Party RSVP
Don’t forget to RSVP for the Annual OOA Christmas Party!! We MUST
have your RSVP by November 10th. An email went out with all of the
information and a link to RSVP. This is important so we can get a count
for child care. Any questions? Please contact Brandi Blankenship at Ext.
1155.
Fun New Building Facts
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252 parking stalls
33 Existing Douglas Trees were preserved during construction and
retained on the site.
There is a beam in the entry way that is signed by physicians and
employees from the Topping Off Ceremony we had in February
Happy Birthday!!!
Cameron Snow- MRI
11-08-2012
Grand Opening Photos
Photos from the grand opening are up on our website. The entire photo
album is on our Facebook Page. You don’t have to have a Facebook
account to view the photos.
Pedometers
How many steps are you walking each day? How many steps does it take
to walk around the new facility? Did you know a Zumba class equals
approx. 5,000 steps?! Has anyone started a fun challenge at their
locations? We want to know how you have been doing! Let us know,
email Sandi or Jacque.
Zumba
Come and Zumba at Westside PT tonight at 7pm!!
11-09-2012
REMINDER: MIXX 96 Interview
Don’t forget to tune in to MIXX 96.1 this Saturday morning at 8am to
hear Dr. Carpenter speak about our Spine program and our upcoming
Spine Center of Excellence.
LAST DAY: Christmas Party RSVP
Don’t forget to RSVP for the Annual OOA Christmas Party!! We MUST
have your RSVP by November 10th. An email went out with all of the
information and a link to RSVP. This is important so we can get a count
for child care. Any questions? Please contact Brandi Blankenship at Ext.
1155.
Did you know this about the new facility?
There are approximately 2300 yards of concrete in the project. This would
be a standard 4’ wide sidewalk that runs almost 5 ½ miles long.
 There is 776,000 lbs. or 388 tons of structural steel.
 There is 280,000 linear feet of electrical wire, that’s a single wire
stretching over 53 miles long.
NEWS FROM MRI DEPARTMENT
Submitted by Teresa Bowers
First of all, this has been National Rad Tech Week, and I would like to
say ” thanks” to all of the Diagnostic Imaging staff for their continued
hard work and providing quality imaging for OOA and the our
patients!
And also, a Big Congratulations out to Tammy Rayner for passing her
MRI Advanced Board Certification! Lots of preparation, lots of
studying, and Success!!!! Way to Go Tammy!!
Happy Birthday!!!
Nov. 10th- Dr. Gregory Byrd- Westside/Eastside
Nov. 11th – Kristina Pratt
Nov. 11th- Cathy Croteau- Kiggins- Westside
11-12-2012
Topic of the Week: BRAND

The purpose of a brand is to create an expectation that is met AND
exceeded.

What is a brand?
o Promise
o Identity

Core Values of OOA
o
o
o
o
o
Integrity
Responsibility
Compassion
Forgiveness
Respect
Upcoming Lectures
Dr. Zechmann
Advances in Total Hip Replacement
Nov. 7th & Nov. 13th @ 7pm
Location: Capital Medical Center
Reserve your spot by calling: 1-800-798-5143
Zumba @Eastside PT
Come join Donna for Zumba tonight at Eastside PT starting at 7pm!!
11-13-2012
Branding
Loyalty = Experience
The most critical element of branding: If you say it, follow
through!!
Doctor Facts- Did you know?
Zachary Abbott, D.O.(Westside), Physiatrist, Interventional pain
relief, Nerve Conduction Testing, and Arthrogram injections for
MRI procedures.
Greg Byrd, M.D. (Eastside & Westside), Hand & Upper Extremity
Specialist, one of two Orthopaedic Physicians in this area to
successfully treat patients for Dupytrens Contractures via Xiaflex.
Wellness Program
Biometric screening clinics will be scheduled for mid-January. For
those of you who have chosen to go to your PCP - the form that
needs to be completed by your doctor is located under the Human
Resources Tab/Wellness Program.
Surveys
Remember, starting Nov. 1st, any employee who gets their name
written down for the question, “Please name a staff member who
was especially helpful,” will be entered in a drawing that will take
place at the end of the month. Your name could be entered 2 times
or 100 times, there is no limit. The patients will appreciate getting
to know you and this gives you a chance to get to know them!
Happy Birthday!!!
Kirk Jarman, PA-C- Westside
11-14-2012
Athena Go Live!
Good luck to everyone during Athena Go Live today!! We know you all
will be GREAT and we appreciate your efforts. You hard work and
dedication is what will make it successful! Managers will be around for
support and remember to SMILE! 
Happy Birthday!!!
Ashley Kredel- Annex
11-15-2012
Athena Go Live
A BIG CONGRATS TO ALL EMPLOYEES!! Because of your hard
work and GREAT attitudes, our Go Live was extremely successful!
Patients were happy, physicians were happy and with your efforts, YOU
made it happen. The way you all worked as a team was noticed and
attributed to this success. You should VERY proud of yourselves! Also,
a HUGE thank you and congrats to those who worked so hard to bring
Athena to OOA and implement the Go Live. There were so many moving
pieces and we couldn’t have done it without you guys!
Doc Facts- Did you know??
Clyde T. Carpenter, M.D., Senior Spine Specialist, first Spine Surgeon in the
immediate area to successfully perform artificial disc replacement via Nuvaise.
Also, if you missed his interview on MIXX 96, you can listen to its entirety on our
website, under News, “MIXX 96 Interview with Dr. Carpenter”.
Edward Dagher, M.D., Physical Medicine and Rehabilitation, Labor and
Industries/Workers Compensation claim resolution, Occupational Medicine.
Zumba @ Westside PT
Join Donna tonight for Zumba starting at 7pm!!
Happy Birthday!!!
Kristy Norris- Billing
11-16-2012
Did you know OOA has one of these?!
One of every four MR scans is ordered for an extremity—a wrist or a
knee, a hand or an ankle. While dedicated extremity systems make
patients comfortable, most lack the magnet strength to deliver
image quality that puts clinicians equally at ease. Harnessing the
power of a 1.5T magnet, the Optima MR430s is an extreme leap
forward in high quality, specialty MR imaging. Patients enjoy
superb comfort and radiologists get the image quality they need.
Added to a busy radiology department, the system can help relieve
backlogs and improve patient flow—providing a smart investment
with a low total cost-of-ownership.
Referral Calls
ALL- If you receive a call from a patient OR referring office
inquiring about a referral, please transfer them to the Registration
Department (Ext. 3551). They will be able to answer any questions
and look up information that may not be in the system yet. The
Registration Department has the most up to date information and
know where the referral is in process. We have received several
calls from referring offices that have gotten false information
regarding their referral. Thank you for your attention to this!
Turkey Trot
Want something to do before you get your Turkey dinner ready?
Sign up for Olympia's Thanksgiving Day FUN RUN and
WALK! A fun, family friendly event in downtown
Olympia, 4 miles around scenic Capital Lake and through
the Capital Campus. Thanksgiving morning at 9am.
There is also an Oly Tot Trot for kids! Go to
www.OlyTrot.com for more info.
Happy Birthday!!!
Nov. 18th: Bill Hinson- Eastside PT
Tina Moler- Billing
11-19-2012
Tip of the Week
-If you are unsure of an answer, it is OK to tell the patient, “I am not sure
but let me find out for you.” It will put them at ease rather telling them, “I
don’t know” or giving them an answer that isn’t 100% correct. It also
shows that we care enough to find out the correct information AND we are
not giving them false information which looks bad on us.
-Always remember to let patients know about our social media pages
(Facebook: Olympia Ortho and Twitter: OlyOrtho) and their benefits. Up
to date info, announcements, photos, etc.
**Please remind patients that we will be closed Thursday and Friday for
the Thanksgiving Holiday
Doc Facts- Did you know??
Patrick J. Halpin, M.D., Current Managing Partner Olympia Orthopaedics, One of
the first Orthopaedic Surgeons in the area to successfully perform the minimally
invasive procedure for total hip replacement.
Ryan Halpin, M.D., Neurosurgery, Board of Neurosurgery Capital Medical
Center.
Zumba TONIGHT at Eastside PT!
Come join in the fun tonight at 7pm. Get in a great workout before the
Turkey Holiday!
Happy Birthday!!!
Rebecca Oaks- Transcription
11-20-2012
Doc Facts- Did you know?
Thomas Helpenstell, M.D., Sports Medicine, Joint Replacement, Fracture
Care, Hand/Upper Extremities, Foot and Ankle, and General
Orthopaedics.
Andrew P. Manista,, M.D., Orthopaedic Spine (Adult and Pediatric), Trauma
Fellowship, and General Orthopaedics.
Charitable Donations
If you receive any requests pertaining to a charitable donation, please
direct them to OlyOrtho.com. On the home page under “Community
Corner,” there is a form that the organization needs to fill out. Guidelines,
our process and instructions are all listed on the form. For any additional
questions, please contact Jacque Stahl.
**Please remind patients that we will be closed Thursday and Friday for
the Thanksgiving Holiday.
Happy Birthday!!!
Ed Kent- Westside
11-21-2012
Happy Thanksgiving!!
OOA wishes everyone a safe and Happy Thanksgiving!! Enjoy the 4-day
weekend and good luck to any of you who are Black Friday shoppers! 
**Please remind patients that we will be closed Thursday and Friday for
the Thanksgiving Holiday.
Doc Facts
Stephen W. Snow, M.D., Adult Reconstruction-Joint Replacement, Fellowship
Foot and Ankle, General Orthopaedics, and one of two Orthopaedic Physicians in
this area to successfully treat patients for Dupytrens Contractures via Xiaflex.
Leyen Vu, D.O., Our newest addition to OOA as of October 2012, Sports
Medicine, OOA Walk-In Clinic Physician, He specializes in non-operative
treatment of sports related injuries and acute/chronic musculoskeletal care and
also performs spinal injections.
Jerome M.D. Zechmann, Adult Reconstruction-Joint Replacement, General
Orthopaedics, and Sports Medicine.
Next week, Eastside doctors!
Happy Birthday!!!
Nov. 21st- Kate Sisco- Physical Therapy
Nov. 22nd- Whitney Self- Eastside
Julie Sauter- OSC
Nov. 25th- Danielle Kennedy- Westside
Jennifer Schmidt- Westside
11-26-2012
Welcome back! We hope you all had a wonderful Thanksgiving Break!
1st Annual Food/Toy Drive
This is just a reminder that our 1st Annual Food/Toy Drive starts TODAY
and it will go until Friday, Dec. 21st. Drop off locations will be at our
Eastside and Westside Clinics. Food donations will benefit the Thurston
County Food Bank and the toys will be donated to Toys for Tots Thurston
County. Toys will be picked up Wednesday, Dec. 19th and Food will be
picked up on a as needed basis with the last day being Friday, Dec. 21st.
For any questions, please contact the following people:
Westside- The Fun Committee
Eastside- Inez and Becca
Please make sure that patients, friends and family are all aware! We want
to make sure we donate more food and toys than Capital Medical Center!
Christmas Forest Tickets
It’s that time of year again for OOA’s Christmas Tree at the Annual
Providence Christmas Forest. We will be holding a drawing and pulling
five names for 4 tickets each. If you would like to be considered for the
drawing, please email Jacque Stahl by Noon Tuesday, Nov. 27th. The
drawing will be held at the end of day Tuesday as Opening Day is
Wednesday, Nov. 28th. For more information about the event, please click
the link below.
Christmas Forest
11-27-2012
National Day of Giving
Did you know? 79% of Americans would rather have a charitable
donation made in their honor than receive a gift they wouldn’t use. Please
remember this today as we kick off our 1st Annual Food/Toy Drive this
week.
$5 provides weekend food for a homeless child for one month
$10 provides a box of winter produce for a family of four for one month
$20 provides food for a week for a family of two
$50 provides food for a week for a family of eight
Doc Facts
L. Anthony Agtarap, M.D., Fracture Care, General Orthopaedics, Sports
Medicine, Adult Reconstruction- Joint Replacement. Dr. Agtarap also
runs in marathons all over the country.
R. Trent McKay, M.D., Adult Reconstruction- Joint Replacement,
Arthroscopic Shoulder, Sports Medicine. Dr. McKay has been specialty
trained in minimally invasive arthroscopic treatment of shoulder and knee
disorders including rotator cuff repair.
Happy Birthday!!!
Troy Green- Admin
11-28-2012
Winners for Christmas Forest Tickets
Congrats to the following people for winning 4 tickets to the annual
Christmas Forest!
Karen Langley- Eastside
Brenda Rogers- Westside
Jeannette Clark- Westside PT
Elisabeth Lane- Eastside
Kristy Daugherty- Westside
Christmas Forest
Come and see the OOA tree at Christmas Forest, located at the Red Lion
Hotel on the Westside of Olympia. This event runs from Wednesday,
Nov. 28th – Sunday, December 2nd. Tickets are $6 for adults and $1 for
children 10 and under. For more information about the event, please click
the link, Christmas Forest. After the event, the OOA tree will be
displayed at our Westside location for the holiday season.
Food/Toy Drive Update
We have received our 1st big donation of food at Westside!! The donation
gave us 440 points, a great start to our drive! Also, all barrels and boxes
has been delivered. Now, let’s get them full!
Doc Facts
William Peterson, M.D., Adult Reconstruction- Joint Replacement and
Sports Medicine, as of January 1, 2013, Dr. Peterson will begin his term as
Managing Partner.
Dennis Smith, M.D., Adult Reconstruction- Joint Replacement, Arthritis,
Fracture Care, General Orthopaedics
11-29-2012
Open Enrollment Flex Plan- Forms Due Dec. 20th!
December is Flex Plan Open Enrollment month. If you would like to take
advantage of this great benefit now is the time to sign-up and elect your
participation amounts for the 2013 calendar year. Plan information and
enrollment forms are located under the Human Resources tab. You have
two enrollment options: on-line or paper form enrollment. We have
included information on how to enroll using either of these options.
Deadline for enrollment is Thursday, December 20th. Questions may be
directed to Sandi or Madinah in Human Resources.
Doc Facts
P. Brodie Wood, M.D., Adult- Joint Reconstruction, Dr. Wood has
received the Academy of Orthopaedic Surgeons Orthopaedic Research
Society's New Investigator Recognition Award for the Outstanding Paper
of the Year.
Yoshihiro Yamamoto, M.D., specializes in minimally invasive
microscopic surgery for brain tumors, pituitary tumors, and spinal cord
tumors, and applies the same skills to neck and back surgeries. He helped
Capital Medical Center acquire a state-of-the-art computer navigation tool.
Zumba @ Westside PT
Join in the fun and participate in Zumba at 7pm!
11-30-2012
IMPORTANT- POWER OUTAGE AT WESTSIDE
On Saturday, December 1st, there will be at power outage at the Westside
building. At that time PSE will cut the power to the 3901 building and
some maintenance will be completed. What does that mean for Westside
employees? Please make sure ALL computers, printers and desktop
scanners are shut down/turned off before you leave for the weekend. This
will prevent them from being suddenly shut off when the power goes
down. Your cooperation is much appreciated.
Christmas Party
Just a reminder that the annual OOA Christmas Party is tomorrow at the
Great Wolf Lodge from 6pm-10pm. See you there in your formal wear!
(tuxes and gowns, not required.)
New Building Facts
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Our former OSC was 6,700 sq. ft., the new OSC is 22,000 sq. ft.
The total size of the building is 63,000 square feet. To compare to our
former locations, the OSC, Tumwater and Westside clinic combined
equaled approx. 35,000 sq. ft.
The property is on 5.7 acres
Happy Birthday!!!
Nov 30th- Gail Smith, Westside
Dec. 1st- Vern Turney, Admin/Westside
Dec. 2nd- Danae Schuman, Westside