Out of Hours Cover
The surgery is closed between 6.00pm to 8.30am Monday to Friday and
6.00pm Friday to 8.30am Monday. To obtain medical advice at these
times, please phone the surgery no. 0141-334 -6111 as usual.
A receptionist in the emergency call centre will answer your call and
either: 1. Arrange advice from a Doctor or Nurse,
2. Invite you to attend the centre to be seen by a Doctor,
3. Arrange a home visit if you are too ill to visit the centre.
Transport to and from the out of hours treatment centre is available if you cannot
arrange this yourself. Please ask for further details from our reception if
required. Out of hours cover is now the responsibility of GGCNHSB.
Further advice and information can also be obtained from NHS 24,
Telephone number: 08454-242424, web address: www.nhs24.com.
Information Sharing
The practice complies with Data Protection and Access to Medical Records
legislation. Identifiable information about you will be shared with others in the
following circumstances: to provide further medical treatment for you e.g. from
district nurses and hospital services, to help you get other services e.g. from the
social work department – this requires your consent, when we have a duty to
others e.g. in child protection cases. Anonymised patient information will also
be used at local and national level to help the Health Board and Government
plan services e.g. for diabetic care etc. If you do not wish anonymous
information about you to be used in such a way, please let us know in writing.
Suggestions or complaints
We make every effort to give the best service possible to everyone who attends
our practice. However, we are aware that things can go wrong resulting in a
patient feeling that they have a genuine cause for complaint. If this is so, we
would wish for the matter to be settled as quickly and as amicably as possible.
Please contact the Practice Manager or one of the Doctors. Information leaflets
on our complaints procedure are available from reception.
Rights and responsibilities
In the rare event of a patient being violent or threateningly abusive to staff or
other people in the surgery, we may call the police and we may ask the Health
Board to remove this person from our list. There is a special GP practice in the
city to which violent patients will be referred.
The Roberts Melrose Partnership: PRACTICE LEAFLET
www.radnorstreetsurgery.com
The Practice
We are Doctors Jeremy Roberts and Hilary Melrose,
based at the Surgery, 3 Radnor Street, Glasgow G3 7UA.
Phone number: 0141-334-6111, Fax number: 0141-339-1711.
We are not a limited partnership. We hold a General Medical Services contract
with Greater Glasgow & Clyde NHS Board (GGCNHSB), Dalian House, 350 St
Vincent Street, Glasgow G3 8YZ, Tel: 0141 201 4444. Details of this contract
are available from our Practice Manager. Our Surgery is fully accessible to
disabled patients. Our Practice area comprises the postal districts G3, G11 and
G12. Normal surgery opening hours are Monday to Friday, 8.30am-6.00 pm. We
also run an extended hours clinic until 6.45 pm. on Monday evenings.
The Doctors
Dr Jeremy Roberts full-time, MBCHB,MRCPSYCH, DRCOG.
Dr Hilary Melrose full-time, MBCHB,MRCGP, DRCOG.
Practice Nursing Tel No. 0141 334 6111 (the main surgery number)
Kathleen Mackillop, full-time, RGN– General nursing clinics and
speciality Clinics which include Asthma, Diabetes, Epilepsy, Heart
Disease, Blood Pressure, Stroke, Well Woman, HRT and Travel.
Practice Staff
Practice Manager Gordon Menzies, Office Manager Tracy Berry, together
with 6 reception and administrative staff. Ann Mack is our Health Care
Assistant – she runs routine blood clinics daily, starting at 8.30am.
Health Visitors Tel No. 0141-337-6557 (answer machine)
Marie Garrity RGN, RSCN, RM, BScHSFPC, and Stella MacPhee
HV Support Staff Nurse: Diane McCallum, RGN, SCM, DN Cert.,
Nurses trained to offer support to parents with children under 5
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Baby Clinic: Monday 1.30–3.30pm. (phone surgery for appointment).
Healthy Eating Clinic – Wednesday 1.30 – 2.30pm.
Child Health Surveillance
Support Visits at home
Elderly Visits
District Nursing
Attached to surgery but based at Sandy Road, Tel No. 0141-211-1404.
(out of hours Tel No. 0141-232-8100, Maryhill Heath Centre)
Sister Frances McGaughrin and colleagues.
District Nurses provide nursing care in the patient’s home, including:
 Wound care
 Leg ulcer care
 Palliative care
 Smoking Cessation
 Incontinence care
 Support advice for families and carers
 Health Promotion
Registration
In order to register with the practice you should bring your NHS medical card
with you if possible. A receptionist will ask you to fill in three forms and will
offer you a registration medical appointment if this is appropriate. If you prefer
a particular type of Doctor e.g. female for a female patient and vice versa we
will note this and do our best to respect your choice. However, please remember
that a specific Doctor may not be available at certain times.
Services available from the Practice
All GP Practices are contracted to provide “essential services”, that it, basic
treatment of ill people. We also provide the following “additional services”:
Contraceptive Services & Maternity Services in the antenatal & postnatal period.
Child Health Surveillance together with the Health Visiting Team,
Routine immunisation of children, together with the Health Visitors,
Immunisation for adults in relation to travel.
Not all travel immunisations are available on the NHS, please ask our
Practice Nurse for details.
Cervical Smears. Freezing of warts and other small skin lesions.
Annual flu immunisation programme to protect the elderly and patients at risk.
Regular monitoring, by blood and urine tests, for patients on a range of drugs for
arthritis and bowel problems.
Annual comprehensive reviews for patients with certain chronic conditions
including heart disease, strokes, epilepsy, osteoporosis and asthma.
Annual comprehensive review for patients with diabetes: this includes
appointments with a Dietician and Podiatrist.
Services available from the Practice (continued)
Routine appointments are available every day am and pm. Medical
emergency appointments are available every day am and pm. If you need
an urgent appointment, you will be seen as soon as possible. Please help
the receptionists by telling them whether or not your problem is urgent.
You may be asked to speak to the Doctor.
Doctors are available for telephone advice between 8.30-9.00am,
11.45am-12.30pm and 2.30-3.00pm. The GPs consult between
9.00-11.30am and 3.00-5.30pm. If you have not been seen at
the surgery for three years (or one year for those aged over 75)
you can request a check up appointment if you wish.
Home Visits
If possible, please try to telephone before 10am. A GP or Nurse
may phone you back as it may be that your problem can be
dealt with by telephone advice, or that it would be more
appropriate to send a nurse or indeed arrange a hospital
attendance. House visits are normally only available for patients
who are housebound because of illness or disability.
Repeat Prescription arrangements
Prescriptions can take up to 2 working days to process. Our Policy is to
make them available for collection within 48 hours (excluding weekends
and Public Holidays). Prescriptions can be requested in writing by post or
at reception or sending a fax to the surgery (0141-339-1711). You can
also phone your request to 0141-342-4870 between 2-5 pm (Mon-Fri).
Additionally, there is an email prescription link via the Practice website.
Leaflets
Leaflets and other information about various illness and conditions
are available on display and from the Practice Nurses.
Access to Doctors/Nurses
In keeping with Government guidelines, we are working towards
an appointment system that allows access to a Doctor or Nurse
within 48 hours. However, we guarantee to see anyone the same
day if the Doctor considers this to be necessary.