ROLE DESCRIPTION
1.
ROLE DETAILS
Role Title
SRF Senior Assessment Practitioner
Role No
Classification Level
OPS5
Discipline
Operational Services
Division
Disability Services, SA (South Directorate)
Date Created
September 2010
Branch/Unit
Supported Residential Facilities (SRF) Intake & Support
Date Approved
September 2010
Reports To
Manager, Exceptional Needs Unit
Review Date
2.
ROLE CONTEXT
Role Summary
Reporting/Working
Relationships
Special Conditions
3.
The SRF Senior Assessment Practitioner is a role within the Exceptional Needs Unit, Disability SA and is
accountable to the Manager, Exceptional Needs Unit for:

providing holistic assessment of people with high and complex needs linked to homelessness and a
limited capacity for independent living.

negotiating and liaising with government and non-government agencies to deliver comprehensive
assessments of need and risk.

facilitating and supporting the development and implementation of appropriate community-based
support responses for people living in the SRF sector.

participating in collaborative community strategies involving Government and non-Government
services.

providing high level consultancy, advice and reporting on SRF resident and other populations with
complex and unmet needs requiring support to live in the community.

Manager, Exceptional Needs Unit (Line Manager)

Staff within the Exceptional Needs Unit and across DFC as appropriate

Other government and non-government staff and private service providers

SRF managers, proprietors and staff

SRF residents, their families and carers

Successful applicant will be required to satisfactorily complete a Background Screening and National
Criminal History Record Check (NCHRC) prior to being employed and every three years.
QUALIFICATIONS
Essential
Not applicable
4.
PRIMARY OUTCOMES AND ACCOUNTABILITIES
KEY RESPONSIBILITIES
RELATED TASKS
Service delivery

Undertake complex screening assessments to determine the suitability of referrals for
entry into the SRF sector and eligibility for government funded subsidy and/or service
responses.

Undertake comprehensive assessment of existing residents’ circumstances and support
requirements, lead the development of support plans, liaise with support providers and
monitoring of service provision to clients with high and complex needs.

Lead the development, evaluation and review of service plans in collaboration with SRF
proprietors, resident and key agencies.

Provide information, advisory and consultancy services to government and non-government
specialist and mainstream services on issues unique to SRF residents and the SRF sector
generally.

Build and maintain positive, collaborative and respectful working relationships with all
government, non-government and private service providers in the ongoing operation of all
SRF Sector Intake and Support programs.

Establish and maintain positive relations with all SRF proprietors, managers and staff
to enable appropriate exchange of resident information and positive collaboration in
resident service support programs.

Facilitate and support systems that enable the involvement of SRF residents and their
supportive family and or advocates in service planning, delivery and review with an
objective of encouraging resident empowerment.

Build and maintain positive professional relationships with other Government and nonGovernment services to enhance opportunities for the SRF sector.

Provide leadership and expertise to other staff in relation to adults with disabilities and
complex needs.

Establish and maintain effective and open networks, relationships and communication
channels.

Contribute to and monitor the maintenance of accurate records and data.

Prepare and maintain quality client assessment documents.

Contribute to the collection and collation of client data to support effective program activity
and client trend reporting.

Contribute to the preparation of program reports for senior management.

Participate in informal and formal information and briefing sessions to external groups with
an interest in the SRF sector.

Understand and follow workplace safety initiatives, identify hazards and contribute to a safe
working environment, as well as follow procedures to manage and minimise risks within the
DFC.

Follow the principles of a sustainable working environment by following departmental
greening initiatives.

Model ethical behaviour and practices consistent with SA Government Code of Ethics for
Public Sector Employees and DFC stated values.
Relationship Management
Leadership
Communications and
Information Management
Organisational Contribution
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5.
DFC CAPABILITIES (D)

Develop strategic networks to increase team/unit effectiveness and achieve departmental goals.

Communicate clearly on complex issues with key stakeholders.

Use negotiation and influence skills to convey information and mediate conflict.

Promote and model high standards in client service.

Communicate client service vision to clients and key stakeholders.

Identify trends and developments that may affect the department’s ability to meet current and future
client needs.
Achieving
Objectives

Manage current resources and develop plans to maximise use of available resources.

Prioritise work loads and implement strategies to manage time effectively.
Personal Drive &
Professionalism

Establish links between operational and strategic goals, and the organisational values.

Inspire and motivate others to achieve organisational values by modelling appropriate behaviours and
actions.

Provide a safe and healthy workplace for team/unit and identify and act on potential workplace risks
and hazards.

Promote information sharing, and contribute to developmental processes.

Lead change and develop new concepts and procedures to improve services and maximise
performance.

Monitor decision making processes to adapt to changing client and organisational needs.

Take action and provide services that are inclusive of Aboriginal people and people from culturally and
linguistically diverse backgrounds as well as engaging in learning about other cultures to better
establish relationships and improve services.
Relating &
Communicating
Client Focus
Continuous
Improvement
Respect Cultural
Diversity
6.
ROLE SPECIFIC CAPABILITIES
1
Complex Needs Knowledge – demonstrated knowledge of the factors and conditions that cause and maintain high and
complex need especially within the context of homelessness.
2
Service Model Knowledge – demonstrated knowledge of Supported Residential Facilities sector and other supported
accommodation service models.
3
Service Delivery and Assessment - extensive experience in the assessment of and delivery of services to people with
complex, diverse and multiple needs especially within the context of homelessness.
4
Multi-Sector Service Response - experience in the development of multi-sector collaborative service responses to people with
high and complex needs.
5
Casework and Collaboration - expert knowledge of assertive casework practice and multi-sector collaboration principles.
7.
DELEGATES APPROVAL
ASSESSED BY:
Date:
Signature:
APPROVED BY:
Date:
Signature:
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