Volunteer Role Description
Visitor Welcome Assistant
Museum of East Anglian Life
What is a Visitor Welcome Assistant?
Visitor Welcome Assistants are vital in helping people to really enjoy their visits to our site.
They help to bring the Museum to life, informing and inspiring our visitors and helping them
to learn more about what is available for them and to raise their enjoyment of the day.
What’s in it for you?





Becoming part of a friendly and dedicated team
Meeting people from all walks of life and making new friends
Improving your communication skills
Enjoying new experiences and learning something new every day
Knowing you have made a difference to someone’s day out
What’s Involved:







Working at any one of our reception points to assist the Visitor Services team in
providing a warm, friendly welcome to all visitors as the public face of the Museum of
East Anglian Life
Learning about Stowmarket as a whole
Helping visitors with orientation of the property and it’s facilities
Helping visitors to discover more by answering questions and suggesting ‘don’t miss’
items
Assisting in the evacuation of visitors in an emergency
Becoming familiar with and then following the Museum of East Anglian Life’s Health
and Safety Policy at all times.
Giving any other appropriate assistance in relation to visitor services as may be
reasonably requested
This role will suit people who... have an enthusiastic and friendly manner, enjoy
meeting people, like working inside or outside, operating as part of a team and who are keen
to learn.
Extra information
Your place - Museum of East Anglian Life
Time Commitment - Half a day once a week ideally, more if you can. This can be flexible
according to your commitments therefore fewer days can be arranged.
Volunteer Manager - Visitor Services Manager
Staff Contact (if different) - As above and Visitor Services Officers
Training/Resource As part of your induction you will be inducted to the site and areas of
your choice to help equip you for your role. You will also be given all the necessary
background information about the role you choose. You will also find out more about the
Museum of East Anglian Life and what is expected of you.
About the Museum of East Anglian Life
Introduction to the museum
The Museum of East Anglian Life is an independent museum set in a large open site in the
centre of Suffolk.
The museum has a collection of historic buildings and objects, a walled garden, landscaped
lawns and ponds and much open space including livestock paddocks and a river walk.
The museum and ancient house - Abbot’s Hall were put in trust to display and preserve
some of the heritage of rural life in East Anglia , and the collection of machines and buildings
provides a link to the history of farming and industry.
It is the duty of the museum to look after the collection of buildings, objects and landscapes
and make them accessible to the public. The museum works closely with the local
community and encourages participation of all sectors in the running of the museum and
events throughout the year.
The Museum of East Anglian Life is a social enterprise sharing the compelling story of East
Anglian lives through historic buildings, collections and landscape. We aim to enrich people’s
lives, encouraging enjoyment, learning and participation through our public programs,
training and volunteering schemes.
The museum is a space for people to be active, learn new things, look at the world
differently, make friends and give something back.
Our Cause
The Museum of East Anglian Life is a social enterprise sharing the compelling story of East
Anglian lives through historic buildings, collections and landscape. We aim to enrich people’s
lives, encouraging enjoyment, learning and participation through our public programmes,
training and volunteering schemes.
The museum is a space for people to be active, learn new things, look at the world
differently, make friends and give something back.
Our Principles
People grow with us through history:
Working Together
Part of the communities around us, we actively involve people in everything we do,
encouraging visitors, volunteers and local people to take part, share ideas and get involved.
Courage
We think big. Our enterprising, bold and far-sighted ideas influence and enrich people’s lives
within and beyond the community. Through our ambition, we help people to achieve theirs.
Belonging
We share our knowledge of East Anglian heritage, telling the stories of our ancestors
through our unique landscape & treasured collections, inspiring a greater sense of place.
Discovery
We provoke people to think about the world differently, encouraging enjoyment through an
immersive, moving and fun experience