JOB
DESCRIPTION
___________________________________________________________________
Job Title:
Information Assistant –
HELP ! for Disabled People Project
Responsible to: Project Co-ordinator / Senior Caseworker
Head of Operations
Responsible for: Project Volunteers
Salary:
£14,889
Hours:
FTE (36.5 hours per week)
Job Outline:
 To actively market and promote the HELP! For Disabled People
Project
 To provide an effective and efficient information and advice service
for disabled people as part of the HELP! For Disabled People
Project.
 To be responsible for the effective delivery of the Tier 1 HELP! Line
including telephone and on-line channels.
 To develop DRC’s on-line information resources and ensure these
are kept up-to-date.
 To induct, train and supervise project volunteers in line with DRC’s
policies and procedures.
Key Tasks:
 To actively market and promote DRC and the HELP! For Disabled
People Project through a range of mediums to maximise
engagement and involvement.
 To provide an effective and efficient first response Tier 1 HELP! Line
information and advice service (comprising telephone and online
enquiries received by email and the website) for disabled people as
part of the HELP! For Disabled People project working to agreed
organisational standards and ensuring that all targets and outcomes
are met.
 To provide high quality, impartial information and advice to clients
which complies with MATRIX and other organisational standards supporting and empowering them to address presenting issues
relating to housing, welfare, debt, personal budgets, health,
employment, access to statutory services, discrimination and social
exclusion.
 To assess clients requiring access to Tier 2 (more complex
casework) and Tier 3 (personal and life skills learning and
development) and (peer mentoring and social activities) support and
refer these cases on to other Team members as appropriate.
 To ensure that the information and advice service stays abreast of
latest disability related legislation and policy guidance.
 To develop DRC’s on-line information resources and ensure these
are kept up-to-date and continue to meet the needs of project
beneficiaries.
 To induct, train and supervise the HELP! for Disabled People
volunteers – including those engaged to assist with the delivery of
Tier 1 HELP! Line basic information support in line with DRC’s
Volunteer Policy and Procedures .
 To maintain accurate and up-to-date beneficiary records and
statistics for the Tier 1 HELP! Line service and assist with the
production of management information and other reports as and
when required to the Head of Operations, Chief Executive, Board of
Directors and project funders.
 Working with the Team, to develop and maintain positive working
relationships and referral procedures with relevant statutory and
specialist third sector providers to achieve positive outcomes for
disabled people.
 Working with the Team to encourage and enable disabled people to
be actively involved in the planning and delivery of the HELP ! for
Disabled People project.
 Working with the Team, to support the delivery of weekly outreach
sessions which incorporate information, advice and advocacy
provision.
 To be aware of and comply with DRC’s policies and procedures including
health and safety, data protection and security and equal opportunities.
 To ensure your own continuing professional development by attending
relevant meetings, conferences and seminars, undergoing training, and
by any other appropriate means.
 To work effectively as part of the team and be flexible and responsive to
changing funder needs and DRC requirements.
 To undertake any other duties as and when required commensurate with
the nature and grading of the post.
The post holder will come into contact with vulnerable adults and will,
therefore, be subject to a disclosure check at an enhanced level prior to
confirmation of employment.
This is a description of the job as it is at present. It does not form part of
the contract of employment. Job descriptions are regularly reviewed and
altered when necessary in conjunction with the post holder
PERSON SPECIFICATION
Job Title:
Information Assistant
HELP! For Disabled People Project
Department:
Operations
Essential
QUALIFICATIONS Good standard of
education including
maths and English
Commitment to obtain
NQF level 3 in
information, advice &
guidance in first 12
months of employment.
EXPERIENCE
Proven track record of
providing accurate and
up-to-date information
and advice to enquirers
on a range of issues
including housing,
welfare, debt, personal
budgets, health,
employment,
discrimination and
access to statutory
services
Proven track record of
supporting socially
excluded clients to
access a range of
services
Proven track record of
meeting targets and
working to deadlines
Proven track record of
networking and
undertaking outreach
work.
Previous experience of
supervising and
supporting others (i.e.
volunteers).
Evidence of ability to
organise successful
events.
Proven track record in
marketing and/or
Desirable
Method of
Assessment
Application Form
Certificate
NQF level 3 in
information,
advice &
guidance
Application Form
Certificate
Proven track
Application Form
record of working Interview
with disabled
References
people
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KNOWLEDGE
AND SKILLS
publicising services.
Excellent ICT skills and
the confidence to use
ITC packages to coordinate events and
communications and
record beneficiary data
Excellent social media
and web-based skills
and the confidence to
use these to keep
information resources
up-to-date and to
publicise and promote
the project.
Awareness and
Understanding of
understanding of equal
the Social Model
opportunities.
of Disability
A clear understanding of
the issues affecting
disabled people and/or
their families and carers
Knowledge of housing,
welfare benefits,
personal budgets,
education, health and
social care legislation
and its impact on the
rights and entitlements
of disabled people
Knowledge of the
support services
available to the client
group and referral
processes to statutory
and non-statutory
agencies
Understanding of
safeguarding procedures
for vulnerable adults
Ability to engage Ability
to engage beneficiaries
in project participation.
Excellent written and
verbal communication
skills including telephone
manner
The ability to produce
correspondence and
written documentation
References
Application Form
Interview
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PERSONAL
QUALITIES
using Microsoft Word,
Excel and Outlook
An understanding of the
purpose of outcomes
monitoring and project
evaluation and the ability
and willingness to
capture outcomes
related data
Ability to draft
promotional materials
and to update website
entries to organisational
standards
Good attendance record.
Any absences relating to
a disability or any other
incapacity will not be
taken into account.
A willingness to
undertake personal and
professional
development as
required.
Ability to be selfmotivated, to work
effectively on own
initiative and as part of a
team
The job will include
.
external work including
attendance at outreach
sites, meetings and
events so the ability to
be mobile is essential
Commitment to and
ability to demonstrate
DRC’s Core Values.
Louise Mckiernan
Job Descriptions/Information Assistant Doc
January 2015
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