Santa Barbara Museum of Natural History
Position Description
Title:
Classification:
Department:
Reports To:
Revised:
Membership Manager
Full-time, exempt
Development
Director of Development
June 21, 2010
Position Summary: Responsible for maintaining and expanding membership at the Santa Barbara
Museum of Natural History. Creates, implements, and evaluates membership renewal and acquisition
programs. Maintains a presence and promotes memberships at Museum activities. Plans and executes
membership events.
Specific Responsibilities:
 Prepares, implements, and evaluates an annual strategic plan for marketing the Museum’s
membership program to increase attendance, membership, and operating income.
 In collaboration with the Director of Development prepares an annual income and expense
budget.
 Maintains and manages annual income and expense budget.
 Works with the Development Director to identify and implement membership and donor
cultivation opportunities.
 Works with Special Events Manager to plan and implement special events and activities focused
around active members and prospective members and donors at all levels.
 Coordinates membership direct mail campaigns.
 Handles organizational donation requests, answers questions, provides research, fulfills website
requests, and manages any specific needs of members.
 Works with Marketing Manager in the development and production of all printed membership
materials. Creates and write text for all new pieces.
 Maintains membership database, runs monthly reports, runs queries when needed, and creates
mailing lists as needed.
 Recruits and manages membership volunteers and interns.
 Participates in various committees as needed including education, museum wide visitor activities
committee, public events, etc.
 Works in collaboration with the Director of Visitor Services and the Sea Center Director to
implement membership cultivation and retention programs, including administering visitor
surveys, front office membership sales, incentive programs, and special offers.
Essential Requirements:
 Minimum of two years experience in membership, fund development, or direct marketing
 Working knowledge of database programs (Raisers’ Edge experience preferred)
 Microsoft Office skills
 Excellent communication (verbal and written) and organizational skills
 Professional demeanor with strong interpersonal skills
 Comfortable working with the general public, trustees, members, and donors on the phone and/or
in person.
Work Environment:
 General office environment with occasional work throughout the Museum’s facilities (galleries,
conference rooms, and exhibit halls) and outdoors
 Significant computer and telephone work (repetitive movement – typing)
 Frequent sitting, standing, walking, bending, and climbing stairs with occasional lift of
light loads (10lbs)
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Santa Barbara Museum of Natural History
Position Description
Title: Membership Manager
The incumbent must be able to perform each requirement of the position as outlined in the job
description. Essential Requirements are representative and are essential for satisfactory job
performance. The Work Environment characteristics are representative of those that may be
encountered while on the job. The Museum will make reasonable accommodations to enable individuals
with disabilities to perform the essential functions of the position.
Signatures:
Employee
I have read this position description and understand its contents.
Employee Signature
Date
Museum
This position description accurately describes the critical and important duties assigned to this position.
Department Head
Date
Director Finance & Administration
Date
Human Resources
Date
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