Academic Affairs 1
Modify Program
Proposal Number:
_SP14-871__________________________________
Program Title: AAS in Computer Information Systems, option End-User Support
Brief Course Description: The End-user Support option is designed for students who are
interested in supporting desktop computing users. Students in this option develop skills in PC
maintenance and repair; operating system configuration, maintenance and security; network
connectivity troubleshooting; application software to support users and customer service.
Signatures
Originator
Date
Department Chair
Approve or Deny
Date
Dean
Approve or Deny
Date
Vice President for Learning, Mary Ann Shope
Approve or Deny
Date
Provost, Dr. Michael DeLong
Approve or Deny
Date
Current Proposal Status:
□ Approved
□ Denied
□ Pending
Vice President for Learning, Mary Ann Shope
Date
Registrar
Date
Division Dean
Assigned Course Number
Date
Academic Affairs 2
Modify Program
Modify Degree/Certification Proposal Form
Proposed Program/Certification Title: AAS in CIS, option End-User Support
Originator: Beata Lovelace, Donnie Gundolf, Alisa Brown
Pulaski Technical College
3000 West Scenic Drive
North Little Rock, AR 72118
E-mail: blovelace@pulaskitech.edu,
dgundolf@pulaskitech.edu;Abrown@pulaskitech.edu
PTC Telephone Number: (501) 812-2371 (Beata), 812-2872 (Donnie), 812-2323
(Alisa)
Proposed Starting Date: Fall 2014
New Program Summary: (Include purpose of the program and any information
that will serve as an introduction to the program. Please make this suitable for
catalog purposes.)
The End-user Support option is designed for students who are interested in supporting desktop
computing users. Students in this option develop skills in PC maintenance and repair;
operating system configuration, maintenance and security; network connectivity troubleshooting;
application knowledge to support users and customer service.
Total Number of Credit Hours Required for Graduation: 60 hours
Summary of Program Changes:
The changes are primarily to comply with ACT 747 to reduce the credit hours for
the program from 63-60. The courses required for the program have been shored
up to better prepare the students for the industry.
Academic Affairs 3
Modify Program
Intended Curriculum Outline: (Include course numbers; all course
numbers must be approved by the Registrar.)
Include both old and new curriculum.
New Curriculum (60 hours)
ENGL 1311 English Comp I
ENGL 1312 English Comp II
MATH 1302 College Algebra OR
MATH 1301 College Business Math
SPCH 1300 Speech Communication
Social Science Elective
CIS 1103 Computer Concepts
CIS 1403 Microcomputer Applications I
CIS 1254 IT Essentials I
CIS 2303 Introduction to Networking
CIS 1513 Microcomputer Applications II
CIS 1823 Customer Service and Support
CIS 1264 IT Essentials II
CIS 2903 Linux Desktop
CIS 1123 Internet Foundations
CIS 1923 Helpdesk Applications
CIS 1154 Data Cabling
CIS 2043 A+ Certification Preparation OR CIS/BUS/DMP approved
elective
CIS/BUS/DMP approved elective
CIS/BUS/DMP approved elective
OLD Curriculum (63 hours)
ENGL 1311 English Comp I
ENGL 1312 English Comp II
MATH 1302 College Algebra OR
MATH 1301 College Business Math
SPCH 1300 Speech Communication
Social Science Elective
CIS 1113 Problem Solving
Choose five of the courses below:
CIS 1143 Programming I
CIS 1403 Microcomputer Applications I
CIS 1413 Introduction to Databases
CIS 1823 Customer Service and Support
CIS 1233 Fundamentals of Information Security
CIS 1254 IT Essentials I
CIS 2303 Introduction to Networking
CIS 2523 Introduction to Web Page Design
Requirements:
CIS 1513 Microcomputer Applications II
Academic Affairs 4
Modify Program
CIS 1923 Help Desk Applications
CIS 1264 IT Essentials II
CIS 1924 Microsoft Network Client Administration
CIS 2214 Microsoft Server Administration
Elective: Choose 12 hours
CIS 1123 Internet Foundations
CIS 1623 Internet Research Tools
CIS 1334 Ethical Hacking I
CIS 1344 Network Defense
CIS 2134 Computer Forensics I
CIS 2144 Computer Forensics II
CIS 1154 Data Cabling
CIS 2043 A+ Certification Preparation
CIS 2053 Network + Certification Preparation
CIS 2113 CIS Internship
CIS Free Elective
Reason for modifying this program/evidence of need: (Please include results of
research/surveys conducted. Include job demand and employment projections.)
Compliance with ACT 747
Faculty: (List the names of faculty who will teach the proposed program.)
Same Full and Part-time faculty
New Program Costs: (Please include all expected expenses the College will incur
when adding this program, including new faculty [part-time and full-time,]
administration, equipment, renovation or construction of facilities.)
No new costs
Source of funding:
Special Requirements: (Specialized accreditation/licensure/certification
requirements for student entry into field.)
Academic Affairs 5
Modify Program
Justification of other educational institutions/technical certification
centers offering this program: (Please be sure to include PTC’s
competitive two-year colleges and the AR four-year schools to which
PTC students transfer.)
DEADLINE DATE: