Psychosocial RIsk MAnagement
Vocational Education and Training
Agreement Number: 2009 - 2173 / 001 - 001
Project Number: 502836 - LLP - 1 - 2009 - 1 - UK - LEONARDO - LMP
D4: Report (Version 2)
Availability of Training for
Psychosocial Risk Management at Work
Date:
15th December 2010 (version 1)
Revised 29th February 2012 (version 2)
Presented by: Dr Stavroula Leka, on behalf of PRIMAeT Project Consortium
Institute of Work Health and Organisations
University of Nottingham
International House
Jubilee Campus
Wollaton Road
Nottingham NG8 1BB
UK
Executive Summary
Psychosocial risks, work-related stress, violence, harassment and bullying are now widely
recognised major challenges to occupational health and safety. Nearly one in three of
Europe's workers, report that they are affected by stress at work. It is estimated that stressrelated diseases are responsible for the loss of 6.5 million working days each year in the
United Kingdom, costing employers around €571 million and society as a whole as much as
€5.7 billion. In Sweden, the total cost of sick leave to the state in 1999 was €2.7 billion. In a
wider perspective, psychosocial risks are now a major public health concern and are
associated with economic and social security challenges.
Throughout Europe, practitioners, social partners and organisations differ in awareness and
understanding of these new types of challenges in working life. At the enterprise level there
is a need for systematic and effective policies to prevent and control the various psychosocial
risks at work, clearly linked to companies’ management practices. There is a need to
promote effective practice through the provision of training and tools that will stimulate and
support organisations to prevent and manage psychosocial risks at the workplace, thereby
creating better working conditions, enabling employees to stay at work.
However, training courses which promote awareness and enable the development of skills
for the management of psychosocial risks promoting a unified European approach while
being flexible and usable by organisations of all sizes are lacking. The Psychosocial Risk
Management – Vocational Education and Training (PRIMAeT) project focuses on the
development of such training. Funded by the European Commission's Lifelong Learning
Leonardo da Vinci programme (DG Education & culture), the PRIMAeT project aims to build
on research conducted through the PRIMA-EF project and focuses on the development of a
training programme for promoting psychosocial risk management at the workplace delivered
by means of a virtual learning environment (VLE). It is targeted at employers, managers,
occupational health specialists and other practitioners.
This report focuses on the review of training available for the management of psychosocial
risks in Europe. Based on a review of the evidence from research and training available it
highlights the key areas of best practice and identifies the needs for development.
PRIMAeT Consortium
Table of Contents
1.
Introduction: the changing nature of work and new challenges ...................................... 1
2.
Psychosocial risks: definition, prevalence and impact .................................................... 2
3.
Policies relevant to psychosocial risk management ....................................................... 3
3.1. Regulatory standards - ‘hard policies’ ............................................................... 3
3.2. Non-binding/voluntary standards - ‘soft policies’ ............................................... 3
4.
Gap between policy, research and practice ................................................................... 6
5.
Evidence from research ................................................................................................. 7
6.
Training availability review for psychosocial risk management ......................................11
7.
Identification of key areas for development ...................................................................14
8.
Conclusion and lessons for PRIMAeT course design....................................................17
9.
References ...................................................................................................................19
10. Annex I .........................................................................................................................24
1.
Introduction: The changing nature of work and new challenges
The working environment and the nature of work itself are both important influences on health
(Marmot & Wilkinson, 2006). In recent decades, significant changes have taken place in the world of
work (EU-OSHA, 2007). Global socio-political developments of increasing globalisation and the
establishment of a free market, the development of information and communication technology, and
significant demographic changes characterise the development of the modern workplace (Kompier,
2006; EU-OSHA, 2007). The current key issues of relevance to the changing world of work can be
specifically summarised as contractual arrangements, working hours, use of new technology, telework
and flexible work arrangements, and changes in the workforce (EU-OSHA, 2002) or generally, as the
changes in the nature of work and work organisation, the impact of new forms of organisation and
employment on occupational safety and health (OSH), and changes in the work population (Leka et
al., 2008).
Data over the past years has documented these changes in OSH trends in Europe and elsewhere in
the world (EU-OSHA, 2009; ILO, 2010). The evolution of new working practices and work organisation
may be intended to help companies to implement mechanisms and strategies in order to challenge the
growing competitive nature of the global marketplace (McDaid, 2008). In a competitive global market
many companies, to compete more effectively, have restructured and downsized their workforce,
relocated production to lower-cost sites or outsourced production buying products and services from
other companies or persons (Goudswaard, 2002; Sauter et al., 2002; Sundin & Wikman, 2004). There
has also been an increase in the use of non-traditional methods of employment practices (such as
outsourcing, temporary work, part-time work, or flexible work) and implementation of new forms of
work methods such as lean production and just-in-time production (EU-OSHA, 2007; Kompier, 2006).
Changes in the nature of work have also been impacted by the emergence of new information and
communication technologies such as the internet, computer networks and electronic data interchange
(EU-OSHA, 2002). The pace of technological advancements and the opening of markets and
boundaries have impacted on the distribution of work. This has given rise to new forms of work
organisation and practices, in particular in relation to temporary employment, home working, teleworking, part-time work and precarious employment, raising concern of the effects the new forms of
work may have on the health of workers, organisations and communities (Benach et al., 2002;
Benavides et al., 2000; Quinlan, 2004; Quinlan, Mayhew & Bohle, 2001; Sauter et al., 2002; Virtanen
et al., 2005).
In recent decades an increasing diversification of the workforce has also been observed due to
significant changes in employment patterns (Kompier, 2006; Zahm, 2000) and increased worker
mobility (EU-OSHA, 2007). Three primary changes that can be observed in the working population,
each yielding new challenges to the diversification of the workforce in recent years are: (a) the ageing
workforce; (b) the feminisation of the workforce; and (c) increased immigration of new groups to
European economies (Leka et al., 2008).
These changes have been accompanied by the prevalence of new and emerging types of risk to
workers’ health and safety (EU-OSHA, 2010a) and perhaps the most widely acknowledged of these
new OSH challenges are psychosocial risks (EU-OSHA 2007; NIOSH, 2002). Psychosocial risks, also
commonly referred to as organisational stressors, have been identified as one of the major
contemporary challenges for OSH and are linked to such workplace problems as work-related stress,
workplace violence and bullying (Leka et al., 2010).
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2.
Psychosocial risks: definition, prevalence and impact
Psychosocial hazards are defined by the International Labour Organization (ILO, 1986) in terms of the
interactions among job content, work organisation and management, and other environmental and
organisational conditions, on the one hand, and the employees' competencies and needs on the other.
As such, they refer to those interactions that prove to have a hazardous influence over employees'
health through their perceptions and experience (ILO, 1986). A simpler definition of psychosocial
hazards might be those aspects of the design and management of work, and its social and
organisational contexts that have the potential for causing psychological or physical harm (Cox &
Griffiths, 2005). Linked to psychosocial hazards, issues such as work-related stress, bullying and
harassment are receiving increased attention and are widely recognised as major challenges to
occupational health and safety (EU-OSHA, 2002).
Nearly one in three of Europe's workers, more than 40 million people, report that they are affected by
stress at work (EU-OSHA, 2002). The Fourth European Working Conditions survey (Parent-Thirion et
al., 2007) showed that, in 2005, 20% of workers from the first 15 European Union (EU) member states
and 30% from the 10 new Member States believed that their health is at risk because of work-related
stress. In the 15 Member States of the pre-2004 EU, the cost of stress at work and the related mental
health problems was estimated to be on average between 3% and 4% of gross national product,
amounting to €265 billion annually (Levi, 2002). On a national level, it is estimated that stress-related
diseases are responsible for the loss of 6.5 million working days each year in the UK, costing
employers around €571 million and society as a whole as much as €5.7 billion. In Sweden in 1999, 14
% of the 15000 workers on long-term sick leave reported the reason to be stress and mental strain;
the total cost of sick leave in 1999 was €2.7 billion (Koukoulaki, 2004). In a recent report by the
European Agency for Safety and Health at Work (EU-OSHA) it is reported that in France stressrelated illnesses cost the society between €830 and €1,656 million.
There is strong evidence to indicate an association between work-related health complaints and
exposure to psychosocial hazards, or to an interaction between physical and psychosocial hazards, to
an array of health outcomes at the individual level and at the organisational level (Cox, Griffiths & RialGonzález, 2000). Specifically, psychosocial risks in the workplace have been demonstrated to have a
possible detrimental impact on workers’ physical, mental and social health (e.g., Bonde, 2008; Bosma
et al., 1998; Chen, Yu & Wong, 2005; Fischer et al., 2005; Tennant, 2001; Wieclaw et al., 2008) in
addition, a growing body of evidence indicates both a direct and indirect role of the psychosocial
working environment on organisational health indices (such as absenteeism, sickness absence,
productivity, job satisfaction and intention to quit) (e.g., Kivimaki et al. 2003; Spurgeon, Harrington &
Cooper, 1997; Miche, 2002; Vahtera, Pentti & Kivimaki, 2004; van den Berg et al., 2009). In addition,
longitudinal studies and systematic reviews have indicated that stress at work is associated with heart
disease, depression, and musculoskeletal disorders (MSDs) and there is consistent evidence that high
job demands, low control, and effort-reward imbalance are risk factors for mental and physical health
problems (e.g. Johnson et al., 1996; Kivimäki et al., 2006; Melchoir et al., 2007; Rosengren et al.,
2004; Stansfeld & Candy, 2006; Tennant, 2001), thereby leading to further strain on public spending
for increased costs on healthcare.
Despite the available evidence, the prevention and management of psychosocial risks has not, until
recently, been high on the policy making agenda (Leka et al., 2010). Only in recent years, has there
been a growing movement at the policy level in Europe (e.g., European Foundation, 1996; European
Social Partners 2004, 2007) and we well as through development of guidance by international
organisations (WHO, 2003; and ILO, 2004) to develop policies, measures and programmes to
effectively manage and prevent psychosocial risks. These policies are outlined in the next section.
As such the need to prioritise policy and practice targeted at the prevention and management of
psychosocial risks is essential. The Commission for the Social Determinants of Health (2008)
recommended that while occupational health and safety policies remain of critical importance, the
evidence strongly suggests the need to expand the remit of occupational health and safety to include
work-related stress and harmful behaviours. The Commission concluded that ‘through the assurance
of fair employment and decent working conditions, government, employers and workers can help to
reduce exposure to physical and psychosocial hazards, and enhance opportunities for health and
well-being’ (Commission on Social Determinants of Health, 2008).
2
3.
Policies relevant to psychosocial risk management
Prevention is the guiding principle for OSH legislation in the EU. In order to avoid accidents from
happening and occupational diseases to occur, EU wide minimum requirements for health and safety
protection at the workplace have been adopted (EC, 2004). The Framework Directive 89/391/EEC on
Safety and Health of Workers at Work lays down employers’ general obligations to ensure workers’
health and safety in every aspect related to work, ‘addressing all types of risk’. Following the
introduction of the 1989 EC Council Framework Directive 89/391/EEC on Safety and Health of
Workers at Work, a number of policies and approaches based on the risk management paradigm
have been developed and implemented in Europe. Psychosocial risk management is among
employers’ responsibilities as stipulated in the EU Framework Directive on safety and health at work
(Directive 89/391/EEC) which obliges employers to manage occupational risks in a preventive
manner and to establish health and safety procedures and systems to do so. These policies and
approaches include both ‘regulatory standards’ which include legal regulations (such as EU
directives, national legislation), and other ‘hard’ policies (such as ILO conventions) developed by
recognised national, European and international organisations as well as ‘soft’ or ‘nonbinding/voluntary’ policies which may take the form of specifications, guidance, social partner
agreements, establishment of networks/partnerships etc.
3.1.
Regulatory standards - ‘hard policies’
A number of regulatory standards indirectly related to psychosocial risks are applicable to the EU
member states. Even though each of these regulations addresses certain aspects of the psychosocial
work environment, it should be noted that the terms ‘stress’ and ‘psychosocial risks’ are not
mentioned explicitly in most pieces of legislation (Leka et al., 2010). The main example in this respect
is the Framework Directive 89/391/EEC on Safety and Health of Workers at Work. Even though the
Directive asks employers to ensure workers’ health and safety in every aspect related to work, it does
not include the terms ‘psychosocial risk’ or ‘work-related stress’. However, it does require employers
to ‘adapt the work to the individual, especially as regards the design of work places, the choice of
work equipment and the choice of working and production methods, with a view, in particular, to
alleviating monotonous work and work at a predetermined work-rate……developing a coherent
overall prevention policy which covers technology, organization of work, working conditions, social
relationships and the influence of factors related to the working environment’. In this sense, there is
an indirect reference to, and provision for, risks related to the psychosocial work environment (Ertel et
al., 2010; Leka et al., 2010).
EU-OSHA (2002) summarised the legal position in relation to psychosocial risks at the national level,
stating that, “None of the EU countries have specific regulations on work-related stress, but legal
frameworks in all countries refer to psychosocial risk factors that are the cause of work-related stress.
In some countries, the legal provisions go further than the framework directive by specifying the need
for employers to act against factors considered to be psychosocial risks that cause work-related
stress. This is the case in Belgium, Denmark, Germany, the Netherlands and Sweden. While, in
Finland, a health and safety law was adopted in spring 2002 encompassing psychosocial work
demands, violence and bullying” (EU-OSHA, 2002: pp. 14-15).
Other examples of ‘hard’ policies at the national level include the new Italian occupational safety and
health legislation (introduced in April 2008) explicitly mentions work-related stress which has to be
included in any risk assessment (Italian legislative decree Dlgs 81/2008), the new Labour Code
adopted in 2006 in the Czech Republic which includes a provision on work-related stress (Zákoník
práce No. 262/2006 Coll.). In addition, legislation on psychological harassment at the workplace has
also been enacted in a number of EU/EEA countries for example Germany, Belgium, Iceland etc.
(European Social Partners, 2008).
3.2.
Non-binding/voluntary standards - ‘soft policies’
In addition to regulatory standards, in the last decade, new ‘softer’ forms of policy which directly refer
to psychosocial risks and its associated problems have been initiated in the EU through increased
stakeholder involvement within such frameworks as social dialogue (Ertel et al., 2010) and corporate
social responsibility (CSR) (Jain et al., 2011). These initiatives have taken place partly due to the
growing recognition that good psychosocial risk management also goes beyond legal requirements
3
(Jain et al., 2011). Actions taken by social partners within the European social dialogue framework, a
core element of the European social model (Weiler, 2004), have over the past years played a
significant role in recognising the relevance of psychosocial issues and work-related stress.
Participants in European social dialogue – ETUC (trade unions), BUSINESSEUROPE (private sector
employers), UEAPME (small businesses), and CEEP (public employers) - have concluded a number
of agreements that have been ratified by the Council of Ministers and are now part of European
legislation such as parental leave (1996), part-time work (1997) and fixed-term contracts (1999). The
social partners have also concluded ‘voluntary’ agreements on telework (2002), work-related stress
(2004), harassment and violence at work (2007).
The objective of the Framework Agreement on Work-related Stress is to provide employers and
employees with a framework of measures which will identify and prevent problems of work-related
stress and help to manage them when they do arise. The agreement clarifies the relevance of the
Framework Directive 89/391/EEC for the management of work-related stress and psychosocial risks.
Under the agreement, the responsibility for determining the appropriate measures rests with the
employer. These measures are carried out with the participation and collaboration of workers and/or
their representatives. These measures can be collective, individual or both. They can be introduced in
the form of specific measures targeted at identified stress factors or as part of an integrated stress
policy encompassing both preventive and responsive measures (European Social Partners, 2004).
The Framework Agreement on Harassment and Violence at Work aims to increase awareness and
understanding of employees, workers and their representatives of workplace harassment and
violence, and to provide employers, workers and their representatives at all levels with an actionoriented framework to identify, manage and prevent problems of harassment and violence at work.
According to the agreement, enterprises need to have a clear statement outlining that harassment
and violence will not be tolerated. The procedures to be followed where cases arise should be
included (European Social Partners, 2007). However, it should be noted that both framework
agreements work-related stress and on harassment and violence at work are broad and do not
provide any guidance at the enterprise level on how to design, implement, and sustain programmes
for psychosocial risk management (Leka et al., 2011).
Recent OSH promotion strategies by the European Commission and EU-OSHA have attempted to
link OSH with CSR, establishing a business case of strategic importance for organisations (EC, 2001,
2002; Zwetsloot & Starren, 2004). The EC’s European Social Agenda, emphasises the role of CSR in
addressing the employment and social consequences of economic and market integration and in
adapting working conditions to the new economy. The EC launched its Green Papers on CSR
“Promoting a European Framework for CSR” in 2001 and “CSR: A business contribution to
sustainable development” as a follow-up in 2002, developing the idea that there are both internal and
external dimensions of responsible business practices. The internal dimension of CSR policies covers
socially responsible practices concerning employees, relating to their safety and health, investing in
human capital, managing change and financial control (Bondy et. al., 2004).
Increasingly, enterprises are expected to address the problems they cause by acting responsibly and
by ‘inclusive thinking and acting’ i.e. by taking the consequences of their business activities for
society and for specific stakeholders, into account in their decisions. ‘Shifting of responsibility’ to
society is no longer regarded as normal or acceptable (Zwetsloot, Leka & Jain, 2008). With an
increase in expectations from clients and concern about the organisation’s reputation (EC, 2002 –
community strategy H&S 2002), CSR is increasingly becoming a strategic platform for health and
safety management in enterprises. Companies that are perceived to be frontrunners in supporting
human, social and mental resources are often viewed as employers of choice. By using a CSR
inspired approach towards the management of psychosocial risks enterprises can address such
issues not purely as an obligation in law or dealing with symptoms of ill health and absence, but
within a framework of common (business) sense and social responsibility. In doing so, companies
would go beyond their legal obligations in relation to the management of psychosocial risks and view
the promotion of well-being as part of their usual business practices (Jain et al., 2011).
In addition to policies relating to social dialogue and CSR, in 2008, a high level conference concluded
the European Pact for Mental Health and Wellbeing which recognised that mental health and wellbeing are a key resource for the success of the EU as a knowledge-based society and economy and
for the realisation of the objectives of the Lisbon strategy, on growth and jobs, social cohesion and
4
sustainable development. It stated that “employment is beneficial to physical and mental
health…action is needed to tackle the steady increase in work absenteeism and incapacity, and to
utilise the unused potential for improving productivity that is linked to stress and mental disorders”
(European Pact for Mental Health and Wellbeing, 2008). In 2009, the European Parliament passed a
non-legislative resolution on mental health. The resolution, called on “the Member States to
encourage research into the working conditions which may increase the incidence of mental illness,
particularly among women”; it called on “employers to promote a healthy working climate, paying
attention to work-related stress, the underlying causes of mental disorder at the workplace, and
tackling those causes” and it called on “the Commission to require businesses and public bodies to
publish annually a report on their policy and work for the mental health of their employees on the
same basis as they report on physical health and safety at work” (EC, 2009).
Additional examples of ‘soft’ policies in the form of guidance (and also of relevance to the EU) have
been developed by international organisations such at the World Health Organization (WHO) and the
ILO. These include guidance on psychosocial risks at work, work-related stress and psychological
harassment (ILO, 1986, 2000; WHO, 2003a, 2003b, 2007, 2008, 2010). However, despite these
developments, diseases arising due to psychosocial risks at work had not been recognised until
recently. On 25 March 2010, the governing board of the ILO approved a new list of occupational
diseases which has been designed to assist countries in the prevention, recording, notification and, if
applicable, compensation of diseases caused by work. For the first time mental and behavioural
disorders at the workplace have been recognised as occupational diseases, which result from
psychosocial hazards (ILO, 2010).
In addition to the ‘soft’ policies at the global and European level, it should also be noted that in some
EU member states efforts have been made to address psychosocial risks and work-related stress
through similar national approaches. For example, in the UK the Health & Safety Executive (HSE)
has developed the Management Standards approach to help reduce the levels of work-related stress
(Mackay et al., 2004) which covers six key areas of work design that, if not properly managed, are
associated with poor health and well-being, lower productivity and increased sickness absence (Cox
et al., 2007). Results from the implementation of this approach show that there has been an
increased focus on the prevention of stress and sickness absence in the UK as well as an increase in
organisational policies and procedures in place to deal with these issues (Broughton et al., 2009).
Another national example is that of the Occupational Health and Safety Covenants in the
Netherlands. The covenants are agreements between the government, employers’ organizations and
trade unions that aim is to reduce health risks, improve working conditions, and reduce sickness
absence and disability benefit use by setting targets. At the end of 2003 about 51 safety and health
covenants were operational, which apply to 3.3 million employees (46% of the Dutch working
population). About 20% of the covenants included measures on mental health related working
conditions. Initial results of implementation indicate that in sectors with a covenant, sickness absence
rates fell by 8.4% whereas they stayed stable or showed less reduction in business sectors without a
covenant (Prins, 2006).
It is clear that considerable progress has been achieved in the EU in recognising the relevance of
work-related stress in particular and of psychosocial risk factors in general. This is due to: a) legal
and institutional developments, starting with the Framework Directive 89/391/EEC and subsequent
adaptation of national legal frameworks in EU member states, and continuing with the development of
infrastructures, the initiation of campaigns and initiatives (e.g., Schaufeli & Kompier, 2002); b) the
growing body of scientific knowledge on work-related stress and psychosocial factors (e.g., Levi,
2000); and c) complementary actions taken by social partners within the European Social Dialogue
framework (Leka et al., 2010; Ertel et al., 2010). However, a debate has been taking place in scientific
and policy literatures about the impact of EC regulatory standards on practice, especially as concerns
psychosocial risk management. In many cases it has been stated that there exists a gap between
policy and practice due to lack of clarity in regulatory frameworks and related guidance on the
management of psychosocial risks and work-related stress (Levi, 2005; Leka et al., 2010; Taris, van
der Wal & Kompier, 2010).
5
4.
Gap between policy, research and practice
Psychosocial risk management is relevant not only to occupational health and safety policy and
practice but also to broader agendas that aim to promote workers’ health, quality of working life and
innovation and competitiveness across the European Union (EU) (Leka & Cox, 2008). In addition,
psychosocial risk management is relevant to the Lisbon agenda that aims to promote quality of work
and innovation and enhance economic performance and competitiveness of EU enterprises and also
to promoting the Community Strategy on Health and Safety at Work for 2007-2012 which recognises
the importance of mental health and wellbeing. It is being increasingly recognised that it can
contribute to the creation of positive work environments where commitment, motivation, learning and
development play an important role and sustain organisational development (McDaid, 2008).
However, throughout Europe, researchers, practitioners, government bodies, social partners and
organisations differ in awareness and understanding of the challenges posed by psychosocial risks.
Although in some member states there appears to be widespread awareness of the nature and
impact of these issues as well as agreement among stakeholders on their prioritization for the
promotion of health, productivity and quality of working life, this situation is not reflected across the
enlarged EU (Leka et al., 2010). Furthermore, organizations and health and safety experts differ in
responsiveness and understanding of new forms of challenges in working life. At the organisational
level there is a need for methodical and efficient strategies to avert and manage the various
psychosocial risks at work, linked to work organization and management practices. There is a need to
support effective practice through the provision of training and tools that will motivate and sustain
organisations to administer, in order to avert psychosocial risks at the workplace, thereby creating
improved working conditions, that enables employees’ well-being at work.
On the macro and micro levels, the main challenge is the interpretation of current policies into useful
practice through the provision of tools (training) that will inspire and support organisations to take on
the challenge, thereby managing and eliminating psychosocial risks in our work environment and
societies at large. At the organisational level there is a need for organized and effective guidelines to
prevent and monitor the diverse psychosocial risks at the workplace. At both levels, these challenges
require an all-inclusive agenda to deal with psychosocial risks (Leka et al., 2008).
To address this, DG Research funded the Psychosocial Risk Management – European Framework
(PRIMA-EF) project, under the EU Sixth Framework Programme. The project culminated in the
development of a European framework for the management of psychosocial risks in the workplace.
PRIMA-EF has been built on a review, critical assessment, reconciliation and harmonisation of what
exists and has proved valid in the EU for management of psychosocial risks and the promotion of
(mental) health, and safety at the workplace and beyond it. The framework has been built from a
theoretical analysis of the risk management process, identifying its key elements in logic and
philosophy, strategy and procedures, areas and types of measurement, and from a subsequent
analysis of typical risk management approaches as used within the EU. Research conducted through
the PRIMA-EF project clearly identifies the need for awareness raising, education and skills
development as key priorities in the promotion of mental health at the workplace and the management
of psychosocial risks across the enlarged EU and across stakeholders (Leka & Cox, 2008).
However, training courses which promote awareness and enable the development of skills for the
management of psychosocial risks promoting a unified European approach while being flexible and
usable by organisations of all sizes are lacking. The Psychosocial Risk Management – Vocational
Education and Training (PRIMAeT) project focuses on the development of such training. Funded by
the European Commission's Lifelong Learning Leonardo da Vinci programme (DG Education &
culture), the PRIMAeT project aims to build on research conducted through the PRIMA-EF project and
focuses on the development of a training programme for promoting psychosocial risk management at
the workplace delivered by means of a virtual learning environment (VLE). It is targeted at employers,
managers, occupational health specialists and other practitioners.
This report focuses on the review evaluation of training available for the management of psychosocial
risks in Europe. Based on this assessment of the evidence from research studies and review of
available training it draws attention to the key areas of best practice and maps out areas that needs
development.
6
5.
Evidence from research
A recent survey, by EU-OSHA, of over 28,000 enterprises in 31 countries (27 European member
states, Norway, Switzerland, Croatia and Turkey) found that even though accidents, musculoskeletal
disorders and work-related stress were reported as the key occupational safety and health concerns
for European enterprises, less than a third of establishments surveyed had procedures in place to deal
with work-related stress (EU-OSHA, 2010). The survey findings further indicated that the most
important barriers to address psychosocial risks in establishments relate to the perceived sensitivity of
the issue, together with lack of awareness and lack of resources. Lack of expertise, especially in
SMEs and specific EU member states, was one of the key reasons for the lack of OSH policies,
systems and action plans as well as for not carrying out risk assessments or similar measures (EUOSHA, 2010).
In Europe, a majority of accidents at work happen in small and medium-sized enterprises (SMEs) (EUOSHA, 2009 – emerging risks an outlook). However, accidents appear to be concentrated in SMEs
primarily because they employ a very high (and increasing) percentage of the population, rather than
because they are intrinsically hazardous (EC, 2004). Current statistics show that 85% of European
workers are working in SMEs (EU-OSHA, 2009). Over the last decade, the average size of enterprises
in the EU has been getting smaller with 90% of them employing less than 20 workers. Most SMEs
have high staff turnover and an associated instability in labour conditions. Most of these small firms
also have an informal organisational structure, where, the owner/manager of the firm manages all
aspects of the business including being responsible for health and safety (EC, 2004).
Evidence clearly suggests that SMEs do not manage health and safety as effectively as large ones.
When it comes to implementing OSH management systems, the size of the company plays a big part
(Cook, 2007). Large companies often have the financial means and structure to effectively implement
a good OSH system, which in most cases is lacking in SMEs. It is therefore essential that SMEs
understand the economic benefits of improving their OSH performance (Dorman, 2000). OSH is not
usually viewed as a contributory factor to the economic viability of an organisation, especially SMEs
(EU-OSHA, 2009). Therefore SMEs deem issues around health and safety at work as unimportant for
their survival (EC, 2004; Lahm, 1997; McKinney, 2002), which is contrary to the case (EU-OSHA,
2009). A survey comparing Spanish and UK SMEs (Vassie, Tomas & Oliver, 2000) indicated that
respondents from both samples spent only between three and five hours per week on health and
safety management matters. However, 80% of the participating UK SMEs had in place a written safety
policy, risk assessment and accident reporting.
A study in Denmark (Jensen, Alstrup & Thoft, 2001) on the capability of small firms to comply with
legislative demands on risk assessment, found that the size of the firm is positively correlated with the
advance in the workplace assessment process, with smaller firms not complying with legislative
demands. The most commonly cited reasons were lack of time and knowledge. Problems identified in
the firms studied included lack of attention from the manager, heavy workload, too much responsibility,
lack of relevant information and planning, stress and musculoskeletal problems. Findings from the
fourth European working conditions survey also highlighted such problems for SME workers as long
and unsociable working hours, lack of training, lack of participation of and consultation with workers,
job insecurity, musculoskeletal and other physical health problems and stress (Parent-Thirion et al.,
2007).
A comparative study on safety, health and environment in small process plants, in Finland, Sweden,
Germany, Italy and the UK, found three main priority themes among the firms studied: the provision of
simpler and clearer legislation, the provision of further education and training and a greater
appreciation by authorities of SMEs’ problems (Harms-Ringdahl, Jansson & Malmen, 2000). The need
for clearer legislation was also report in the findings of a survey by the British Chambers of Commerce
(1995) which indicated that the majority of small firms regarded health and safety as important, but
adopted a ‘common sense’ approach to it. They also considered that regulations were too complex
and time consuming and were reluctant to approach the UK Health and Safety Executive for fear it
might stimulate a visit.
The evaluation report of the framework Directive indicated that Belgium, Denmark, Germany, the
Netherlands, Sweden and the United Kingdom consider specific administrative obligations, formalities
and financial burdens, as well as the time required to develop appropriate measures as main
7
difficulties for the implementation of the Framework Directive 89/391 in SMEs. Leka et al. (2011) in a
review of EU policies relevant for the management of psychosocial risks highlighted that the there is
lack of clarity and specificity on the terminology used in policies and even though the different policies
are based on related paradigms, very few provide specific guidance on psychosocial risk management
to enable organisations, especially small and medium-sized enterprises - SMEs) to manage
psychosocial risks successfully.
The framework directive evaluation report further highlighted the challenges posed to the management
of psychosocial risks by noting that in the majority of Member States there is a lack of safety culture,
awareness and motivation of workers and their hierarchy for the improvement of the health and safety
conditions in the public sector. As such, it is rare to find national administrations performing risk
assessments, possessing preventive services or implementing systematic training, information and
workers' participation mechanisms as regards health and safety at work. In addition, the availability of
adequate resources for the implementation of the provisions of the health and safety legislation is
often impaired by the limitations imposed in the national budgets (EC, 2004).
Borum (1996) blamed the lack of systematic training programmes in risk assessment; ensuring that
training is integrated into graduate education in professional psychology; and an evaluation of how
training can improve the assessments and judgments of experts in the field of psychosocial risk
management as the reason for the current set-back being encountered by professionals who are
saddled to perform these duties. He attributed this bottleneck on the unavailability of necessary
policies, standards and interventions to develop risk assessment analysis which will help with decision
making. Rick and colleagues (2002) also referred to training as a crucial part in risk evaluation. They
suggested that training is a good way to know the level of risk that workers are exposed to in order to
put in place the appropriate procedures to mitigate these hazards, while ensuring the health and wellbeing of employees.
Evidence from research (e.g. Cox, 1993; Kompier & Cooper, 1999; Koukoulaki, 2004; Lahm, 1997;
Leka & Cox, 2008; Leka, et al., 2011; Murphy & Sauter, 2004) clearly identifies the key strategies and
procedures, areas and types of measurement and interventions relevant to psychosocial risk
management. Any comprehensive training programme on psychosocial risk management must
therefore cover each of the following aspects:
1.
-
Psychosocial risks: nature and impact
What are psychosocial risks?
What is their impact on individuals?
What is their impact on organisations?
How to deal with psychosocial risks: Psychosocial risk management
-
Work-related stress: what is it and how does it affect employees and businesses
What is work-related stress?
What is the impact of work-related stress on employees?
What is the impact of work-related stress on businesses?
Symptoms of work-related stress
-
Harassment and violence at the workplace
What is workplace harassment?
What is third party violence at the workplace?
What is the impact of harassment and third-party violence on employees?
What is the impact of harassment and third-party violence on businesses?
How are cases of harassment and third-party violence identified?
-
Legislation, policies and psychosocial risks
Legislation in relation to psychosocial risk management
Standards in relation to psychosocial risk management
Court cases in relation to psychosocial risk management
Country specific legislation (there can be links for country specific legislation)
-
The business case for psychosocial risk management
What is the business case for psychosocial risk management?
2.
3.
4.
5.
8
-
Some issues we could cover: Sickness absence, turnover, human error, productivity,
satisfaction, commitment, motivation
Psychosocial risk management and OSH management systems
CSR and psychosocial risk management
-
Best practice principles of psychosocial risk management
Principles of best practice taken from PRIMA-EF and PAS1010
-
Setting up the psychosocial risk management process
Information mostly taken from PRIMA-EF and PAS1010
Communication
Steering Group
Stakeholder engagement
-
Stakeholder engagement and employee participation
Employee participation
Management commitment
Leadership
-
Conducting a psychosocial risk assessment
The process of psychosocial risk assessment
Key principles of psychosocial risk assessment
Psychosocial risk assessment methods
Data collection and analysis
Ethics
Examples of tools
-
Developing psychosocial risk management interventions
Using the data from the psychosocial risk assessment
Action planning
Ownership by organisation/key stakeholders
-
Dealing with work-related stress: interventions
Levels of interventions
Primary interventions
Secondary interventions
Tertiary interventions
Examples of interventions: case studies
-
Dealing with harassment and violence: interventions
Levels of interventions
Primary interventions
Secondary interventions
Tertiary interventions
Examples of interventions: case studies
-
Intervention evaluation
Planning the evaluation process
Evaluation tools
Process evaluation
Outcome evaluation
Use of evaluation results
-
Dealing with psychosocial risks: advice for managers
Employer responsibilities
Ethics, values and leadership and psychosocial risk management
Being aware and making the workforce aware
Providing support
Psychosocial risk management and business operations: continual improvement
Supporting organisational learning and development
-
6.
7.
8.
9.
10.
11.
12.
13.
14.
9
15.
-
Dealing with psychosocial risks: advice for experts
Employer responsibilities
Employee responsibilities
Implementing psychosocial risk management
Providing support
Ethics and individual case management
Collaboration with other stakeholders
-
Dealing with psychosocial risks: advice for employee representatives
Employer responsibilities
Employee responsibilities
Raising awareness
Providing support
Ethics and individual case management
Supporting continual improvement
-
Dealing with psychosocial risks: advice for employees
Employer responsibilities
Employee responsibilities
Being aware
Participation and ownership
What can I do to improve my health and well-being?
What can I do to improve my work environment?
16.
17.
It is unanimously accepted by all stakeholders that there exists a critical need for training in each of
these areas of psychosocial risk management. Even though a number of training programmes are
already offered by a number of training providers, targeted at various stakeholders and levels of
expertise, the evidence still points to the gap between knowledge and practice. To address this it is
first important to identify the scope of coverage of current training provision. It is only when such a
review has been carried out can a new training programme that addresses the current gap between
knowledge and practice can truly be developed. The next part of this report focuses on this review.
10
6.
Training availability review for psychosocial risk management
To identify key needs for education and training in psychosocial risk management across the EU as
concerns different groups (stakeholders, experts, practitioners and inspectors), a review of training
provided by various stakeholders was carried out across a number of European countries and
professional European Networks.
Training provided by national trade unions, employer organisations, national OSH labour inspectorate,
professional associations or other relevant sources was reviewed using official institutional course
catalogues and databases. The review covered the following key aspects:
•
the topic and content of training
•
the target audience
•
the means of delivery.
The review of available training for psychosocial risk management at work was carried out by an email, telephone survey among experts from trade unions, employer organizations, health and safety
services, professional associations and commercial institutions in several member states as well as
searches of training catalogues or websites of relevant organisations. The questions focused mainly
on the training content, the design and the target audience. The provided information was
complemented with information from the websites of these organisations.
The basic selection criteria for considering training courses for this review were:
 The training is provided by a national trade union, an employer organization, a health and
safety service, the national labour inspectorate or a professional association. Given that, a
substantial part of the training offered is provided by commercial institutions of bureaus,
therefore some of the training provided by large commercial institutions are also considered.
 The training is targeted at employers, supervisors, managers, members of a works council,
occupational health specialists and other practitioners.
 The training focuses on managing psychosocial risks (e.g. work pressure, violence and
harassment) at the organisational level (rather than at the individual level).
 Education/training within the context of becoming a prevention officer1, a confidential adviser
or a health and safety co-ordinator are not considered, just like other courses in which
psychosocial risks are not given any special attention (e.g. courses concerning working
conditions in general).
Furthermore, the handling of clinically relevant mental-health disorders such as depression and
anxiety was excluded as well as trainings that were primarily developed for academic reasons.
At the European level, training courses cited or provided by the European Agency for Safety and
Health at Work (EU-OSHA), the European Network for Education and Training in Occupational Safety
and Health (ENETOSH), the Protecting and Promoting Mental Health (ProMenPol) project,
BUSINESSEUROPE, the European Trade Union Institute (ETUI), the European Centre of Employers
and Enterprises providing Public services (CEEP) and the European Association of Craft, Small and
Medium-sized Enterprises (UEAPME) were reviewed.
No training was provided by the European employer organisations. Although the ETUI provided
training to its members, no specific course for the prevention and management of psychosocial risks
was provided. An exception was the EUTI training course on ‘Better understanding of health and wellbeing at work during change’ which covered work-related stress in the context of restructuring. This
course included topics on how to promote activities by or with enterprises, the social partner
organisations and the authorities in order to implement programmes to prevent and treat the health
problems of workers faced with restructuring. The course aims at raising awareness of stress and
1
An important aspect of the Dutch Working Conditions Act since it has been adapted in 2007, is that every
company must appoint at least one of its employees as a prevention officer who looks after everyday health and
safety matters in the workplace. In organisations with up to 25 employees, the employer himself may act as a
prevention officer. A prevention officer knows the possible risks at work and gives advice.
11
resistance to change during restructuring and to encourage activities to prevent the negative impact of
change in terms of health and psychosocial risks. It is intended to enable trainees to produce
recommendations a guide of good practice to avoid or reduce the harmful consequences of
restructuring on human health and identify preventative measures.
The review was further carried out by all partners in 20 countries as follows:
Partner
University of Nottingham
TNO
FIOH
CIOP
BAuA
INAIL (previously ISPESL)
University of Lugano
Country reviewed
UK, Ireland, Greece, Cyprus
Netherlands, Belgium
Finland, Sweden, Denmark, Norway, Iceland
Poland, Czech Republic
Germany, Austria
Italy, Spain, Portugal
Switzerland, France
No information could be found from Greece and information on specific courses was not available
from Slovenia and Iceland even though some courses are available in these countries.
The review of training courses is presented in Annex 1. Some national examples are presented below.
Some National Examples
In the UK, Training provided by organisations such as the Health and Safety Laboratory (HSL), the
Chartered Institute of Personnel and Development (CIPD), the British Psychological Society (BPS),
the Institute of Occupational Safety and Health (IOSH), NEBOSH, the Royal Society for Prevention of
Accidents (RoSPA), the British Safety Council (BSC), UK trade unions and employer associations.
Among the UK employer associations, only the Engineers Employers Federation (EEF) provided
training to its members. In addition to the courses provided by the British Safety Council (BSC)
included in the list of courses below, the British Safety Council also offers a basic health and safety
training e-learning course on stress management http://www.britsafe.org/e-learning/index.aspx. Workrelated stress management is also covered briefly in the BSC basic OSH qualifications (level 1).
In Germany, training courses were provided by organisations such as the Confederation of German
Trade Unions (DGB), the Industrial Union of Metalworkers (IG Metall), the Industrial Union of
Metalworkers Baden-Wuerttemberg (IG Metall Baden-Württemberg), member companies in the
Confederation of German Employers' Associations (BDA) with the two examples Deutsche Bahn AG
(DB) (the German national railway company) and B.A.D Group (one of the biggest occupational health
and safety companies in Europe headquartered in Germany). From the German OSH superintendents
training was reviewed offered by the Employer's Liability Insurance Association Metal North South
(BGM) and the Institute for Work and Health of the German Social Accident Insurance (IAG). From the
professional institutions training was provided by the Association of German business and company
doctors (VDBW).
In Austria, the Austrian Trade Union Federation (ÖGB) and the Austrian Federal Chamber of Labour
(AK) as trade unions, the Austrian Federal Economic Chamber (WKÖ) and the Federation of Austrian
Industry (IV) as employers associations, and the Austrian Central Health and Safety Executive (AI) as
well as the Austrian Workers' Compensation Board (AUVA) as OSH superintendents host the
IMPULSE project for stress reduction at the workplace together. The IMPULSE project contains a
bunch of tools which are widely used in different trainings regarding psychosocial risk management.
The reason for that may be that this project offers self-assessment, a handbook and a project guide,
which can be used in many different contexts.
In Sweden, courses both on psychosocial work environment and bullying at work in organized by
different organizations. There are courses are for managers, supervisors, safety and health
representatives, employees. The review includes two courses arranged by Prevent in Sweden.
Prevent is a non-profit organisation and the Confederation of Swedish Enterprise, the Swedish Trade
Union Confederation (LO) and the Council for Negotiation and Co-operation (PTK) serve as its
principals. The solutions Prevent develop have the approval and support of the trade unions,
employers and sectoral organisations. In co-operation with the AFA Labour Market Insurance
12
Company, which is owned jointly by the trade union and employers’ organisations, Prevent keeps a
close watch on the injury and illness figures to ensure that we respond promptly to trends and
tendencies in the field of the work environment.
In Finland, many trade unions offer courses particularly for safety delegates, safety managers etc. e.g.
basic and advanced course. In the advanced courses, issues like psychosocial work environment, risk
assessments and harassment are discussed. The Centre for Occupational Safety provides several
relevant courses. The activities of the Centre are based on the agreements and regulations concluded
by the Finnish Labour Market Organisations. The Centre is a co-operational organisation administered
by these organisations. The Centre organizes a big part of the training particularly for safety delegates
and safety representatives. Four Sector groups and 21 Safety Branch Committees for different
branches act in co-operation with the Centre for Occupational Safety. Sector groups and Occupational
Safety Committees plan training courses and publishing activities and carry out campaigns. Labour
market organisations are represented in sector groups and Occupational Safety Committees. In
addition to courses offered by the unions, there are training institutes owned or administered by trade
unions that offer a lot of training such as the Aktiivi-institute of the Finnish Confederation of
Professionals STTK and the Kiljava Institute of the Central Organisation of Finnish Trade Unions –
SAK, the oldest employee confederation in Finland. However, no course offered by the employer
union - the Confederation of Finnish Industries was found.
In Iceland, the Administration for occupational health and safety gives a course that all occupational
health and safety representatives are obliged to participate in. In the course, psychosocial work
environment and bullying are included in the course themes. A few workers unions give courses on
workplace bullying for their members but most unions are not active in providing such. The
occupational health and service providers give courses on bullying, human interaction and crisis
management. Within the University settings employees get some general education regarding bullying
and human interaction. Open University provides courses on bullying, stress and human management
http://www.openuniversity.is/nam-i-bodi/open-programmes/.
In Slovenia, there are no specific courses at under- or postgraduate level in Slovenian universities
about workplace bullying or psychosocial risks at the workplace. These topics are mostly delivered
through modules "work psychology". There is, however, substantial interest in these topics, especially
bullying, among pre- and postgraduate students because many of diplomas and master work have
been done by students of different faculties (the ones mentioned above but also others, e. g. Faculty
of Economics, Faculty of Social Work etc.). The Slovenian Chamber of Commerce and many private
institutes and training companies offer several short (one day) courses about bullying - for managers
and supervisors but also for other employees (they are not very focused on either of these target
groups, the contents are very general). In 2008, the labour inspectorate had organized a seminar on
workplace bullying for their employees and other target groups but they don't receive this knowledge
on a regular basis. Head of the Slovenian Labour Inspectorate delivers seminars about workplace
bullying but mostly for other target groups (e.g. in cooperation with the Chamber of Commerce). Trade
unions occasionally receive training about bullying by several providers, e. g. by Clinical Institute of
Occupational, Traffic and Sports Medicine and several private training or counselling companies.
13
7.
Identification of key areas for development
The purpose of this analysis is to shed more light on the level of awareness that has been created in
the handling of Psychosocial Risk in workplaces in several European countries by analysing the
content of the training provided in this area. This analysis delves into taking a look at where the
pendulum swings in PSR issues in terms of available training programmes and the possible action
plans obtainable to ensure uniformity, where and if necessary. The key objectives were to



Determine the Psychosocial Risk Management areas that training institutions across Europe
have focused on – especially those identified as key to psychosocial risk management (in
section 5) by comparing psychosocial topics covered in various training courses in some
European countries by various training institutions.
Assessing notable patterns in the areas of psychosocial risk issues focused on from one
country to another.
Role of E-learning in disseminating information to; and training of all stakeholders.
A total of 225 training programmes (presented in Annex I) were reviewed and analysed. The findings
are as follows:
Figure 1, clearly indicates that the focus of training offered is largely on work-related stress, risk
assessment and harassment and violence at the workplace. However, important aspects such as the
psychosocial risk management process, employee participation, business case for psychosocial risk
management and best practices in psychosocial risk management are hardly covered in existing
training programmes.
Figure 1: Focus of training in relation to topics concerning psychosocial risk management
(PSR) (% of courses)
14
Figure 2: Topics concerning psychosocial risk management (PSR) by country (number of
topics covered)
Figure 3: Method of delivery for each course (number of courses)
15
Of the 17 topics considered essential for comprehensive training in psychosocial risk management,
the review of courses indicates that courses provided in the UK and Poland cover all these topics as
indicated in Figure 2, while covered is lowest in Portugal and the Czech Republic. However, a more
detailed analysis indicated that no single training programme in any country covered each of the 17
topics.
Finally, the method of delivery for each reviewed course was analysed. Findings indicated that, as
presented in Figure 3, face-to-face delivery was the most widely used method to deliver training in
relation to psychosocial risk management while 40 of 225 training courses reviewed were delivered by
means of eLearning.
16
8.
Conclusion and lessons for PRIMAeT course design
The review clearly indicates that the provision of training is not adequate as even though some areas
of training for the management of psychosocial risk management were offered in many countries
comprehensive training covering all areas of the psychosocial risk management framework was not
offered by any provider. Furthermore, existing training was found to cover only certain aspects of
psychosocial risk management, e.g. individual level interventions, time management, conflict
management etc. even though significant differences have been found between member states.
Based on the evidence from the literature and the review of the availability of training it was concluded
that to offer a comprehensive training package covering all areas of the psychosocial risk
management framework. The provisional list of modules included the following key areas of best
practice.
Module 1: Psychosocial risks in the workplace
This module would provide an overview of psychosocial risks, their prevalence and impact. It would
also establish the case for psychosocial risk management and provide a short overview of the
psychosocial risk management process.
Module 2: Policy and psychosocial risks
This module will cover key policies of relevance to psychosocial risks and their management both at
the EU and the international levels. It would provide an overview of both legislation and guidance in
this area.
Module 3: Psychosocial risk management
This module would provide an overview of the psychosocial risk management process and present
each step in the process and covers risk assessment to action plan development and evaluation.
Module 4: Work-related stress
The module on work-related stress would explains what it is, how common it is, what causes it and
how it can affect health and safety of workers and organisations.
Module 5: Workplace harassment
This module would cover harassment (or bullying) in the workplace. Like the module on work-related,
it will explain what harassment is, its prevalence, what causes it and its impact.
Module 6: Dealing with psychosocial risks: Advice for employers/managers
The module would provide a concise summary of employers’ responsibilities for the management of
psychosocial risks. It will then provide simple guidance on how to deal with psychosocial risks, also
addressing the role of line managers.
Module 7: Dealing with psychosocial risks: Advice for employee representatives
This module will provide simple guidance on the role of employee representatives. It will discuss how
employee representatives can provide support to both employers and employees in dealing with
psychosocial risks.
Module 8: Dealing with psychosocial risks: Advice for employees
This module will provide simple guidance to employees on what psychosocial risks are, what causes
them and their effect. It will cover both employer and employee responsibilities for dealing with
psychosocial risks. It will also offer advice on how employees can deal with work-related stress and
harassment at an individual level.
17
Module 9: Dealing with psychosocial risks: Advice for occupational health and safety professionals
This module will review key responsibilities of everyone concerned in the psychosocial risk
management process. It will specifically address the role of occupational health and safety
professionals in supporting the implementation of the psychosocial risk management process.
Module 10: Dealing with psychosocial risks: Country examples
This resource section will provide brief summaries of the situation in relation to psychosocial risk
management in different countries. For each of these countries, information on the prevalence of
psychosocial risks, work-related stress and harassment will be provided. This section will cover key
policies of relevance to psychosocial risks and their management both at the EU and the international
levels and provide an overview of both legislation and guidance in this area.
18
9.
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10. Annex I
ITALY
Name of Programme/Course: Prospects for psychosocial risk evaluation: models, methods
and tools
Country: ITALY
Overview - topic and content: Ex-ISPESL is offering the third edition of this course, scheduled
for December 2010, to provide information on the models, methods and main assessment tools
currently available in Europe and Italy. It will also look at how to make use of these strategies
for assessing and managing psychosocial risk in different work settings.
Target audience: Occupational physicians, Occupational Health and Safety System Managers,
Health and Safety Representatives, Occupational psychologists
Means of delivery: Face to face
Training provider: INAIL/Ex ISPESL – Occupational Medicine Department
Source/Reference/Website: www.ispesl.it
Name of Programme/Course: Promotion of health and wellbeing in the management of
occupational risk for doctors, nurses and other health workers
Country: ITALY
Overview - topic and content: Ex-ISPESL proposes this course specifically designed to
promote wellbeing at work, and healthy lifestyles, and to prevent the risk of burnout for doctors,
nurses and other health workers, and improve their interpersonal contact skills. Training
schemes available throughout the country will be examined with a view to enabling participants
to develop organizational and management courses that take account of local situations.
Target audience : Physicians, Nurses, Occupational prevention professionals and Healthcare
assistants
Means of delivery: Face to face
Training provider: INAIL /ISPESL – Occupational Medicine Department
Source/Reference/Website: www.ispesl.it
Name of Programme/Course: MODULE C – Specialization course for prevention and
protection officers: Relational, managerial and psychosocial skills
24
Country: ITALY
Overview - topic and content: The University of Tuscia and QMS, a company considered a
leader in the field of private education schemes, have designed a specialist training course on
prevention and protection systems for organizational risk, including ergonomics and
psychosocial issues, communication management in the company, and trade union relations.
Target audience: Occupational Health and Safety System Managers
Means of delivery: Face to face
Training provider: University of Tuscia and QMS (Quality Management System)
Source/Reference/Website:
http://www.qmsroma.com/materiale_corsi/f_sic_lavoro/rspp_aspp/mod_c/prog_mod_c.pdf
Name of Programme/Course: Occupational psychiatry: psychosocial risk and
psychopathology in the workplace
Country: ITALY
Overview - topic and content: This course, organized by the Catholic University in Rome, is
set up on a multidisciplinary basis. It focuses mainly on prevention – primary, secondary and
tertiary – as an essential tool for safeguarding individual psychological health. Recent
reference regulations will be examined, and the basic elements for understanding psychosocial
risk will be outlined. The antecedents and consequences of work-related stress will be studied,
with their repercussions on the individual, from the viewpoint of psychopathology. Proposals
will be put forward for clinical and organizational measures.
Target audience: Physicians and psychologists
Means of delivery: Face to face
Training provider: Catholic University of Sacro Cuore - Roma
Source/Reference/Website: http://roma.unicatt.it/Flyer_Psichiatra_Occupazionale_2010.pdf
Name of Programme/Course: Knowing and assessing psychosocial risks and work-related
stress
Country: ITALY
Overview - topic and content: Mega Italia Media, a system integrator company offering
training on safety, has proposed this course designed to provide participants with the
knowledge needed to take either a direct or at least an active part in assessing work-related
stress. General information will be given on Italian and European regulations, definitions,
theoretical models, causes and consequences of work-related stress, and assessment tools
and individual or organizational intervention strategies will be suggested.
25
Target audience: Occupational Health and Safety System Managers, Health and Safety
Representatives and employers
Means of delivery: Face to face
Training provider: Mega Italia Media Training Center
Source/Reference/Website: http://www.corsisicurezzaitalia.it/it/corsi-sicurezza/dettagliocorsi/conoscere-e-valutare-i-rischi-psicosociali-e-da-stress-lavoro-correlato-idc-517.php
Name of Programme/Course: Health education and promotion
Country: ITALY
Overview - topic and content: The Italian National Institute for Health, offers a course for the
healthcare sector. designed to give participants as full a picture as possible of psychosocial
risks in general and those specific to their sector. The course will dedicate considerable
attention to strategies for preventing psychosocial risk, discussing methods for assessing and
managing the risk, and interventions to help avoid errors in healthcare.
Target audience: Professionals involved in regional or company health planning, managers
and workers in the national health service (NHS) healthcare units and in private service
organizations dealing with the promotion of health.
Means of delivery: e-learning
Training provider: Italian National institute for health (External Affairs Office)
Source/Reference/Website:
http://www.iss.it/binary/cors/cont/SchedaDescrSitoEduSan094C.1194268242.pdf
Name of Programme/Course: Course in organizational ergonomics and occupational
psychosocial risk.
Country: ITALY
Overview - topic and content: S3 Opus in collaboration with the Lazio Region section of the
Italian Society for Ergonomics – SIE, Società Italiana di Ergonomia – and with the patronage of
INAIL (the Italian national insurance agency for workers) and the "La Sapienza" University in
Rome, Faculty of Psychology 2, proposes a specific course for the assessment and
management of psychosocial risk, focusing particularly on the ergonomic aspects of work
organization. The course will look at theoretical models and reference regulatory requirements,
and will study methods and tools for assessing work-related stress, and strategies for
preventive ergonomic planning and interventions at work.
Target audience: Managers and section heads in this field; Occupational physicians,
psychologists, personnel interested in setting up anti-mobbing groups, personnel managers
and, in general, anyone interested in organizational ergonomics and wellbeing.
Means of delivery: e-learning and face to face course
26
Training provider: S3 Opus in collaboration with the Lazio Region section of the Italian Society
for Ergonomics – SIE, Società Italiana di Ergonomia – and with the patronage of INAIL (the
Italian national insurance agency for workers) and the "La Sapienza" University in Rome,
Faculty of Psychology 2
Source/Reference/Website:
http://www.s3opus.it/index.php?option=com_content&view=article&id=90%3Aergon-corso-diperfezionamento-in-ergonomia-organizzativa-e-rischi-psico-sociali-dellavoro&catid=38%3Anews&Itemid=79&lang=it
Name of Programme/Course: MODULE C – SAFETY IN AGRICULTURAL WORK TRAINING
SCHEME
Country: ITALY
Overview - topic and content:
Veneto Agricoltura, the Veneto Region, INAIL, EBAT - Ente Bilaterale Agricoltura Trevigiana
(Treviso Bilateral Agricultural Agency) and the Province of Treviso have designed a training
course for agricultural workers. It offers the innovative feature of focusing on the psychosocial
aspects of this sector and intervention strategies. The course will highlight the importance of
managing interpersonal relations at work, effective communication tactics, and adequate
information and training as possible measures for preventing work-related stress.
Target audience: Occupational Health and Safety System Managers
Means of delivery: e-learning and face to face course
Training provider: Veneto Agricoltura, Regione del Veneto (Direzione Prevenzione e Spisal),
INAIL, EBAT (Ente Bilaterale Agricoltura Trevigiana) e Provincia di Treviso (Tavolo provinciale
di coordinamento salute e sicurezza sul lavoro).
Source/Reference/Website: http://www.venetoagricoltura.org/basic.php?ID=2999
Name of Programme/Course: Module C - Occupational Health and Safety System Managers
Country: ITALY
Overview - topic and content: Employers Trade Union (ADL), has included in module C for
prevention and protection officers a specific section on psychosocial risk, as required under
current regulations (DLgs 81/08 sme), with specific focus on work-related stress and the
ergonomic aspects of work.
Target audience: Occupational Health and Safety System Managers
Means of delivery: e-learning course
Training provider: Employers Trade Union (ADL)
Source/Reference/Website: http://sicurezzapratica.wordpress.com/2010/07/01/corso-rspp-
27
modulo-c-bologna-milano-roma-padova-firenze-italia/
Name of Programme/Course: Courses for employers, Occupational Health and Safety System
Managers and Health and Safety Representatives
Country: ITALY
Overview - topic and content: The Fesica Edilizia-Confsal (National Federation of Trade
Unions of construction workers) is organizing a training course for employers, heads of
protection and prevention units and workers’ safety representatives, as required by Legislative
Decree DLgs 81/08, on organizational risks, including psychosocial risk, specific for different
sectors. Module 7 deals with company management, communication systems, and
psychosocial risks, focusing particularly on work-related stress.
Target audience: Employers, Occupational Health and Safety System Managers and Health
and Safety Representatives
Means of delivery: e-learning course
Training provider: Fesica Edilizia-Confsal (National Federation of Trade Unions of
construction workers)
Source/Reference/Website:
http://www.fesicaedilizia.it/index.php?option=com_content&view=article&id=88&catid=8:notizieda-fesica-edilizia
Name of Programme/Course: Course for occupational health promoters
Country: ITALY
Overview - topic and content: The Veneto Region has designed a course for leaders and
presenters of workplace health promotion schemes to provide participants with information on
the content of healthy lifestyle campaigns: alcohol, smoking, fitting in disabled people at work,
psychosocial risk, temporary workers, and school networks. The aim is to provide skills and
competence, with operational tools for activating company in-house health promotion measures,
and consolidate the figure of health promotion leader.
Target audience: Physicians, Healthcare assistants and trainers of Veneto Region’s AUSL
(Local Health Services)
Means of delivery: e-learning blended
Training provider: Veneto Region – Health and Safety Directorate
Source/Reference/Website:
http://intranet.safetynet.it/webeditor/3/1/intranet/form_com/e_learning/fad_animatori.pdf
28
Name of Programme/Course: Updating for workers on work-related stress, its causes and
remedies
Country: ITALY
Overview - topic and content: The Employers Trade Union (ADL) and the National Bilateral
Body for training (EFEI) proposes a course for workers on work-related stress. The focus will
be on identifying stress, preventing at-risk situations, and good practice.
Target audience: Employees
Means of delivery: E -learning
Training provider: Employers Trade Union (ADL) and the National Bilateral Body for training
(EFEI)
Source/Reference/Website: http://www.sicurezzapratica.it/sicurezza/corsi_on_line_81.htm
Name of Programme/Course: Psychosocial risk
Country: ITALY
Overview - topic and content: Mega Italia Media is offering a course on psychosocial risks
designed to inform participants on cognitive processes, effective communication, subjective
perception of work-related stress and the relative perceptive distortions, psychosocial risk and
system ergonomics.
Target audience: Occupational prevention professionals
Means of delivery: e-learning
Training provider: Mega Italia Media
Source/Reference/Website: http://www.corsisicurezzaitalia.it/it/corsi-sicurezza/dettaglio-corsi/irischi-psicosociali-3-ore-idc-84.php
29
SPAIN
Name of Programme/Course: Ergonomic and psychosocial risks prevention
Country: Spain
Overview - topic and content:
The CEOE organizes a course on ergonomic and psychosocial risks dealing with work related
stress issues.
The treated issues are:
Module 3: The organization of work and psychosocial factors
Didactic Unit 1: Elements of the organizational structure
Didactic Unit 2: Worktime organization
Module 4: Emerging risks
Didactic Unit 1: Work related stress
Physiological, psychological, social and working consequences
Burn out syndrome
Methods and techniques for evaluating stress
Preventive measures and techniques
Didactic Unit 2: Mobbing
Didactic Unit 3: Violence and harassment
Target audience: Employers and managers
Means of delivery: e-learning
Training provider: CEOE (Confederación Española de Organizaciones Empresariales)
Source/Reference/Website:
Name of Programme/Course: Work related stress courses
Country: Spain
Overview - topic and content:
The INSHT has organised a series of courses on work related stress management at the
Centro Nacional de Condiciones de Trabajo of Barcelona.
The courses deal with the following topics:
Pattern of work shifts (10 hrs)
Work related stress (10 hrs)
Methodology for the analysis of psychosocial aspects (10 hrs)
Mobbing and other forms of violence at work (10 hrs)
Psychosocial interventions – A case study (15 hrs)
Target audience: Occupational Psychologists
30
Means of delivery: Face to face
Training provider: INSHT (Instituto Nacional de Seguridad e Higiene en el Trabajo)
Source/Reference/Website: http://www.insht.es
Name of Programme/Course: Occupational risks prevention: workers health
Country: Spain
Overview - topic and content:
IFES, a foundation of the General Trade Union of Workers, organize a course on the
occupational risks prevention which has some lessons focused on the work related stress
issues:
Module 1. The stress causes (7,5 h)
Module 2. Social relationships in the work environment (7,5h)
Module 4. Relax techniques (7 h)
Target audience: Employers
Means of delivery: face to face
Training provider: The Institute of Training and Research Studies (IFES)
Source/Reference/Website: http://www.ifes.org/
Name of Programme/Course: Master’s course in risk prevention at work
Country: Spain
Overview - topic and content: The Polytechnic of Catalunya University Foundation, Technicalindustrial high school of Barcelona, and the Spanish national institute for occupational safety
and hygiene (INSHT) have designed a master’s course in risk prevention at work. It will use
modules 6, 7 and 8 for elements of ergonomics and psychology applied to company systems,
focusing especially on psychosocial risks in a company.
Target audience: Graduates, Engineers, Healthcare professionals, Occupational prevention
professionals, Occupational physicians and Personnel managers.
Means of delivery: e-learning and face to face
Training provider: Polytechnic of Catalunya University Foundation, Technical-industrial high
school of Barcelona, and the Spanish national institute for occupational safety and hygiene
(INSHT))
Source/Reference/Website: http://cerpie.upc.edu/masters/PRL_distancia/
31
Name of Programme/Course: Master’s course in risk prevention at work: specialization in
ergonomics and psychosociology
Country: Spain
Overview - topic and content: The Polytechnic of Catalunya University Foundation is
proposing a master’s course open not only to students but also to workers and safety officers.
The program, divided into several modules, is designed to give participants knowledge and skills
related to working conditions and health, safety at work, industrial hygiene, occupational
medicine, ergonomics, applied psychology, training, communication strategies, health and safety
management at work, and specific national and international regulations.
Target audience:
Graduates, Diploma holders, Engineers and Technicians, Occupational prevention professionals
and Personnel managers
Means of delivery: e-learning
Training provider: Polytechnic of Catalunya University Foundation
Source/Reference/Website:
http://micampus.upcplus.com/FrontEnd/Campus.aspx?CourseCatalog=
1&CourseId=821
Name of Programme/Course: Psychological violence and harassment at work (mobbing)
Country: Spain
Overview - topic and content: The Polytechnic of Catalunya University Foundation is
proposing a course dedicated to psychological violence at work, intended for doctors and
psychologists but also for technical-level prevention workers. The course offers a full schedule
on mobbing, bullying, stalking and harassment, so people can identify the problem, its causes
and effects, while also studying preventive measures and grasping the legal aspects.
Target audience:
Physicians, psychologists and Occupational prevention professionals
Means of delivery: e-learning
Training provider: Polytechnic of Catalunya University Foundation
Source/Reference/Website:
http://micampus.upcplus.com/FrontEnd/Campus.aspx?CourseCatalog=
1&CourseId=790
Name of Programme/Course: Stress factors at work: their control and management
32
Country: Spain
Overview - topic and content: The Polytechnic of Catalunya University Foundation, in a
course on work-related stress factors, is proposing explanatory models of the control and
management of this risk. Participants will gain knowledge and skills on the topic of stress and
psychosocial risks, factors influencing stress, individual responses, consequences, models for
assessing work-related stress, the work/home interface, impact on individuals and the
organization, psychosocial interventions on the organization, secondary prevention of workrelated stress, and organizational prevention schemes.
Target audience:
Occupational prevention professionals, Managers and Employeers
Means of delivery: e-learning
Training provider: The Polytechnic of Catalunya University Foundation
Source/Reference/Website:
http://micampus.upcplus.com/FrontEnd/Campus.aspx?CourseCatalog=
1&CourseId=734
Name of Programme/Course: Psychosocial factors
Country: Spain
Overview - topic and content: The Polytechnic of Catalunya University Foundation has a
course on psychosocial factors, aimed at providing participants – employers and prevention
workers – with information on psychosocial risks within an organization, with close attention to
concepts such as attitudes (culture), climate and leadership, and job satisfaction.
Target audience:
Tecnici della prevenzione
Dirigenti e datori di lavoro
Means of delivery: e-learning
Training provider: Polytechnic of Catalunya University Foundation
Source/Reference/Website:
http://micampus.upcplus.com/FrontEnd/Campus.aspx?CourseCatalog=
1&CourseId=733
Name of Programme/Course: Prevention in the healthcare sector
Country: Spain
Overview - topic and content:
The firm Grupo System has organized a course for the healthcare sector that focuses closely on
work-related stress and repercussions on the individual. It also looks closely at human error,
accident risk in this sector, and the risk of aggression from users.
33
Target audience: Healthcare operators
Means of delivery: e-learning
Training provider: Grupo System
Source/Reference/Website: http://gruposystem.com/ficha_cursos_elearning.php?NCurso=739
Name of Programme/Course: Stress management: chemical industry workers.
Country: Spain
Overview - topic and content: The Balmes Consulting Group runs a course in which it
examines sources of stress, such as working space, role, interpersonal relations, team work,
new technologies, characteristics of the organization – its structure and culture, the balance
between family and work, personality, social support, coping strategies, stress and health, and
stress management in companies. The course aims to provide workers with a useful
information base for accident prevention and dealing with work-related stress disorders.
Target audience: Chemical industry workers
Means of delivery: Face to face
Training provider: Balmes Consulting Group
Source/Reference/Website: http://www.portalformativo.es/Gestion-del-Stress-Trabajadoressector-Quimico-u_1_7757.html
Name of Programme/Course: PRL (Prevención de Riesgos Laborales/Prevention of
occupational risks)– Specialization in ergonomics and psychology, and applied psychosociology
Country: Spain
The Spanish Gates Group company IFEM - Master enciclopédico has planned a specialization
course in ergonomics and psychology, and applied psycho-sociology. It is aimed at superiorlevel technical workers for the prevention of occupational risks, who will acquire skills related to
psychosocial risks in the workplace. The course is divided under several headings, such as
applied ergonomics, including fitting in disabled workers, work planning, methods for assessing
organizational risks, including work-related stress, work organization and psychosocial impact.
Target audience: Occupational prevention professionals
Means of delivery: e-learning
Training provider: IFEM - Master enciclopédico
Source/Reference/Website: http://www.portalformativo.es/PRL-Especialidad-de-Ergonomia-y-
34
Psicosociologia-Aplicada-u_1_2219.html
Name of Programme/Course: Course for mobbing experts: psychosocial risks
Country: Spain
Overview - topic and content: The Uni>ersia and INESEM have designed a course for experts
on mobbing and psychosocial risks, to provide participants - human resources managers and
safety professionals - with knowledge and skills relating to mobbing, harassment at work,
psychosocial risk and work-related stress. The course focuses on the main theoretical
approaches, causes, effects on the individual and the organization, and evaluation with a view
to application of possible preventive or other measures to be used in a company.
Target audience: Students, Personnel managers, Managers and professionals of occupational
prevention departments and Health and Safety Representatives
Means of delivery: e-learning
Training provider: Uni>ersia (Red de Universidades, Red de Oportunidades) e INESEM
Source/Reference/Website: http://cursos.universia.es/cursos/1/560bf-cursos-experto-enmobbing--riesgos-psicosociales-a-distancia.html
Name of Programme/Course: Assessment of psychosocial risk: the CoPsoQ method
Country: Spain
Overview - topic and content: ISTAS, the Trade Union Institute for Labor, Environment and
Health, offers a specific course on the Danish CoPsoQ method for assessing psychosocial risk,
designed for the labor inspectorates. The course provides ample training on psychosocial risks,
with detailed descriptions and directions for use of the Danish method, with a view to planning
prevention and interventions.
Target audience: Psychologists
Means of delivery: e-learning
Training provider: Italian Trade Union Institute for Labor, Environment and Health (ISTAS)
Source/Reference/Website: http://www.istas.net/web/index.asp?idpagina=3662
Name of Programme/Course: Psychosocial risk in the workplace
Country: Spain
35
Overview - topic and content: ISTAS, the Trade Union Institute for Labor, Environment and
Health, has designed a course for workers and safety officers on psychosocial risks, using the
demand-control and effort-reward imbalance model. Information is provided on methods for
assessing psychosocial risk, preventive measures and the part unions can play in a company.
Target audience : Employers and Occupational prevention professionals
Means of delivery: e-learning
Training provider: Trade union Institute for Labor, environment and health (ISTAS)
Source/Reference/Website: http://www.istas.net/web/index.asp?idpagina=3662
Name of Programme/Course: Psychosocial risks in the work environment, and the unions’ role
Country: Spain
ISTAS, the trade union institute for labor, environment and Health, offers a course for union
officials related to psychosocial risk, the importance of trade unions in preventive interventions,
information processes, getting workers involved, and negotiation.
Target audience: Trade Unions
Means of delivery: e-learning
Training provider: Trade Union Institute for Labor, Environment and Health (ISTAS)
Source/Reference/Website: http://www.istas.net/web/index.asp?idpagina=3669
PORTUGAL
Name of Programme/Course: Course on psychosocial risk in the workplace
Country: Portugal
Overview - topic and content: The Istituto Bento de Jesus Caraça is offering a course on
psychosocial risk in the workplace, placing stress on the differences between the human factor
and work organization, definitions of psychosocial risks and their differences, assessment
models and tools, and the related prevention measures
Target audience: Health and Safety Representatives and Heads of trade unions
36
Means of delivery: Face to face
Training provider: O I.B.J.C.- Instituto Bento de Jesus Caraça
Source/Reference/Website:
http://www.ibjc.pt/teste/index.php/component/content/article/146.html
Name of Programme/Course: Master’s course in psychology of occupational health
Country: Portugal
Overview - topic and content: The Istituto Superiore Maia has designed a master’s course
aimed not only at psychology graduates but also healthcare workers. It will provide information
on the psychology of occupational health, work and organizations, theoretical models of
psychosocial risk with the causes and psychopathological consequences on individuals and
organizations. The participants will then examine applied research methods for assessing,
managing and preventing psychosocial risks.
Target audience: Psychologists, Training counselors, Physicians, Sociologists, Nurses, Social
sciences and education professionals
Means of delivery: Face to face
Training provider: Istituto Superiore Maia
Source/Reference/Website: http://hohp.files.wordpress.com/2008/06/mes_psov02.pdf
Name of Programme/Course: Occupational risks and preventive measures in the building
industry
Country: Portugal
Overview - topic and content: The training school SchoolHouse Master is offering a course on
organizational risks in the building sector. It lays emphasis on aspects of work-related stress,
particularly the physical and mental workload, job dissatisfaction and other psychosocial risk
factors.
Target audience: Unspecified
Means of delivery: Face to face
Training provider: SchoolHouse Master
Source/Reference/Website:
http://www.schoolhouse.pt/?a=formacao&curso=188&f=0&n/riscos-profissionais-e-medidas-deprevencao-para-a-construcao-civil.html
Name of Programme/Course: Prevention of psychosocial risk in the workplace
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Country: Portugal
Overview - topic and content:
The GALILEU occupational safety and health training school of Lisboa offers a course for
human resources managers and superiors or safety workers, on psychosocial risk. The course
will examine its origins, effects, possible preventive measures, management and monitoring
inside the company.
Target audience: Occupational Health and Safety System Managers
Means of delivery: Face to face
Training provider: GALILEU Occupational safety and health training school of Lisboa
Source/Reference/Website:
http://www.galileu.pt/curso_galileu.php?curso=prevriscpsicoss&categoria=
softskillssegurancasaudetrabalho
Name of Programme/Course: Introduction to hygiene and safety
Country: Portugal
Overview - topic and content: The firm CEGOC is offering a course on occupational hygiene
and safety. The target audience is not specified but is left open. The course is divided into
modules, dealing with all organizational risks including psychosocial and ergonomic ones.
These are analyzed in detail so that participants can plan preventive interventions and specific
management tactics.
Target audience: Anyone interested in occupational health and safety issues
Means of delivery: e-learning
Training provider: CEGOC
Source/Reference/Website: http://www.cegoc.pt/catalogoficha.aspx?cid=4613
Name of Programme/Course: Specialist diploma in information management and healthcare
communication
Country: Portugal
Overview - topic and content: The Fernando Pessoa University (UFP) has a specialization
course for healthcare staff and technical-level workers on safety in the healthcare sector,
especially work-related stress, errors in healthcare, how to manage emotions in this field of
work, and contact with disease.
38
Target audience: Healthcare professionals and health and safety professionals in the
Healthcare sector
Means of delivery: Face to face
Training provider: Fernando Pessoa University (UFP)
Source/Reference/Website:
http://www.ufp.pt/index.php?option=com_content&view=article&id=981%3Apos-graduacao-emgestao-do-conhecimento-e-comunicacao-em-saude&catid=50%3Apos-graduacoes&Itemid=78
FINLAND
Name of Programme/Course: Psychosocial factors, stress and bullying at work
Country: Finland
Overview - topic and content: There are several general courses available in Finland
covering psychosocial issues and stress at work: background, strain factors, prevention of
stress, and resources of individuals and work community, coping mechanism, work-related
factors, harassment and bullying at work.
The training offered by FIOH strives to promote development of the work environment, work
communities and organizations, to enhance management of changes, and to further
occupational health and expertise in these issues at workplaces. Also included in the training
offered by the institute are continuing education and supplementary courses aiming to maintain
and develop professional skills. There is training available for example on well-being, stress,
violence, and on bullying at workplace. There is training available on prevention, return to work
process, conflict handling, etc.
Target audience: health and safety personnel, occupational health care personnel,
supervisors, HR personnel, etc.
Means of delivery: mostly face to face training, some longer courses also include tasks that
the participants need to carry out between the training days
Training provider: Finnish Institute of Occupational Health, Centre For Occupational Safety,
Universities, Universities of Applied Sciences, trade unions, The Institute for Management and
Technological Training
Source/Reference/Website: http://www.ttl.fi/en/training/pages/default.aspx
http://www.ttk.fi/koulutus-_ja_kehittamispalvelut https://www.pohto.fi/index.php?sl=en
Name of Programme/Course: International Course on Bullying and Harassment at Work
Country: Finland
Overview - topic and content:
The course provides up-to-data knowledge on the causes, risk factors and consequences of
workplace bullying, as well on the strategies for the prevention and management of bullying and
harassment at work. The course gives participants working in different roles readiness and
39
knowhow to prevent, reduce and manage bullying and the negative health effects of becoming a
target. The course also gives the participants a forum and an opportunity to discuss and explore
the issue with people who work in different roles for the prevention and management of bullying
and harassment at work. The course covers the following topics:
The concept of bullying, harassment and mobbing at work
The aetiology of bullying at work, antecedents and causes, and the escalating
bullying
process
Individual and organisational consequences of bullying
Supporting and helping the victims of bullying
Practical measures to prevent bullying and harassment at work - interventions and best practice
The role of the third party: mediator, consultant, counsellor, etc.
The presence of well planned procedures for investigation and their proper implementation
provides the organization with an opportunity to make correct decisions, to re-establish fairness
and to bring the matter to a conclusion. The course investigates the basic principles of the
investigation process for bullying and its various stages. Course participants will get practical
training in carrying out investigations by means of case studies and various practical exercises.
Target audience: Personnel management, line managers, occupational safety and health
professionals, trade union officials, lawyers, labour inspectors, organizational consultants,
clinical therapists, researchers and PhD students.
Means of delivery: Face to face one week course. Has been arranged biannually. Next 2011.
Training provider: NIVA Nordic Institute for Advanced Training in Occupational Health
Source/Reference/Website: www.niva.org
Name of Programme/Course: Qualifying training program for psychologist working in
occupational health services
Country: Finland
Overview - topic and content: The course includes the essential contents of the work as
occupational health psychologists. Among the themes covered are also psychosocial work
environment factors, stress and burnout, conflicts and bullying at work.
Target audience: Psychologists working in occupational health care services
Means of delivery: Face to face training for 15 days and distance education with tasks that
needs to be carried out between the training days. In all the training last about 8 months
Training provider: Finnish Institute of Occupational Health
Source/Reference/Website: www.ttl.fi
Name of Programme/Course: Management of inappropriate behaviour and bullying
(in Finnish)
Country: Finland
40
Overview - topic and content: One day course for supervisors on prevention and
management of inappropriate behaviour and bullying at work.
- recognition of inappropriate behaviour and bullying
- antecedents of bullying
- preventive actions
- investigation and settling of a bullying case
- role and responsibilities of management and supervisors
Target audience: Management, supervisors
Means of delivery: Face to Face
Training provider: FIOH
Source/Reference/Website: http://www.ttl.fi/en/training/pages/default.aspx
Name of Programme/Course: Management of mental and social risks at work (in Finnish)
Country: Finland
Overview - topic and content: The two day course concentrates on the evaluation and
management of mental and social (psychosocial) risk at work. The aim is to learn to identify and
manage psychosocial risks at work by using different sources of information and different
measures.
- evaluation measures
- best practice principles and examples
- roles of different actors and co-operation in the management of psychosocial risks
Target audience: Occupational safety and health personnel, superiors, occupation health care
personnel, shop stewards
Means of delivery: Face to Face
Training provider: FIOH
Source/Reference/Website: http://www.ttl.fi/en/training/pages/default.aspx
Name of Programme/Course: "Duunitalkoot" - a net based service for the promotion of wellbeing at work (in Finnish)
Country: Finland
Overview - topic and content: Duunitalkoot is a wide free service for the promotion of wellbeing at work. It includes a lot of research based information and study results on well-being,
stress, psychosocial work environment etc. exercises, and videos. The service provides
information and material for employees, supervisors, managers, and developers.
Supervisors get information and instructions e.g. in relation to conflicts and conflict
management, bullying and harassment at work, and analysis for the conflicts at the workplace.
Management get information e.g. on economic meaning of well-being, meaning of management
on the well-being of employees, meaning of social support from supervisors for the employees
41
etc.
Target audience: Open for everybody, to be used e.g. in workplaces in their own work for the
promotion of the functioning of the work unit, atmosphere and co operation etc.
Means of delivery: internet
Training provider: Finnish Institute of Occupational Health
Source/Reference/Website: http://www.ttl.fi/duunitalkoot/
Name of Programme/Course: Work unit and settling of conflicts (in Finnish)
Country: Finland
Overview - topic and content: A two day course the aim of which is to deepen the knowledge
of the participants of peoples' behaviour in conflict situations, to develop the skills of the
participants to interfere and settle conflict situations at the workplace, and to strengthen
activities to prevent conflicts at work.
Target audience: safety and health personnel, HR personnel, members of work units
Means of delivery: Face to Face
Training provider: POHTO - The Institute for Management and Technological Training
Source/Reference/Website: https://www.pohto.fi/index.php?sl=en
Name of Programme/Course: From conflicts to solutions (in Finnish)
Country: Finland
Overview - topic and content: Two day course. Concentrates on the challenges of interaction
between people at the workplace, conflict situations and legal obligations to act in conflict
situations.
- interpersonal conflicts and the causes of conflicts
- recognition and tackling conflict situations
- settling different kinds of conflicts at the workplace'
- obligations and roles of different actors
- prevention of conflicts by development of atmosphere at the workplace
Target audience: safety and health personnel, safety delegats, shop stewards, superiors
Means of delivery: Face to Face
Training provider: Centre For Occupational Safety
42
Source/Reference/Website: http://www.ttk.fi/en/
Name of Programme/Course: Rehabilitation programme for those suffering from burnout
Country: Finland
Overview - topic and content: The target is to find resources to improve well-being and
participation to the work life. The goal is to learn to recognize own symptoms, warning signs of
stress and burnout. To find own personal ways to cope. The course use peer-to-peer support,
but the goals are individual.
Target audience: Those 40-60 years old, who have experience burnout. Official opinion of a
doctor (B-statement) is required.
Means of delivery: Two courses: First meeting 10 days, and after a 7 months 5 days follow-up.
Training provider: Kyyhkylä: wellness and rehabilitation centre
Source/Reference/Website: www.kyyhkyla.fi
Name of Programme/Course: Advanced course on safety and health at work
Promotion of good treatment at work
Strain and well-being at work
Country: Finland
Overview - topic and content: Advanced course on safety and health at work, in all 10 days,
includes e.g. mental work load, harassment and inappropriate treatment at work.
Promotion of good treatment at work, 3 day course, includes e.g. information on regulations for
harassment and inappropriate treatment at work, principles for food functioning work
community.
Strain and well-being at work, two day course, includes identification of physical and
psychosocial (mental and social) hazards, evaluation methods and evaluation of the work load.
Target audience: Safety delegates, vice safety delegates, safety managers, members of the
safety committees, shop stewards
Means of delivery: Face to Face
Training provider: The Trade Union for the Public and Welfare sectors
Source/Reference/Website:
http://www.jhl.fi/portal/fi/koulutus/kurssikalenteri/?a=searchCourses
Name of Programme/Course: Bullying at work : Work and psychological well-being
Country: Finland
43
Overview - topic and content: Bullying at work; the aim is to give the participants readiness to
prevent and manage bullying at work and to create a good atmosphere to the workplace
Work and mental well-being; to give the participants readiness to promote psychological wellbeing and health by developing the features of work, work community and working conditions.
Target audience: Safety delegates and shop stewards who have completed the basic and
advances courses for safety delegates and shop stewards
Means of delivery: Face to Face
Training provider: Kiljava Institute (the owner of the institute is the Central organization of the
Finnish Trade Unions)
Source/Reference/Website:
http://www.kiljavanranta.fi/kehittamiskeskus/tulossa_olevia_kursseja/
Name of Programme/Course: Harassment and inappropriate behaviour at the
workplace
Country: Finland
Overview - topic and content: Two day course. The aim of the course is to provide
knowledge on harassment and inappropriate behaviour, measures to intervene in
harassment as well as responsibilities of employers and employees in developing a good
functioning workplace.
Target audience: Representatives of the personnel and other people active in the work of
the union
Means of delivery: Face to Face
Training provider: Aktiivi institute
Source/Reference/Website: http://www.aktiiviinstituutti.fi/koulutustarjonta/henkilostontaydennyskoulutus.html
SWEDEN
Name of Programme/Course: Avoid bullying at work (Undvik mobbning på jobbet) (in
Swedish)
Country: Sweden
Overview - topic and content: One day course. The aim is to give participant knowledge and
measures to manage conflicts at work and this way reduce incident of bullying.
- what is bullying, difference between conflict and bullying,
- antecedents and consequences of bullying
- how to work preventively
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- how to manage conflicts to avoid bullying
- advice for leaders
Target audience: managers, supervisors, safety personnel and other union representatives,
project leaders, HR personnel and others who in his/her role is active in measures against
bullying and conflicts at work
Means of delivery: Face to Face
Training provider: Prevent
Source/Reference/Website: http://www.prevent.se/sv/Webbshop/Utbildningar/?product=947
Name of Programme/Course: Management of stress at work (Hantera stress på jobbet) (in
Swedish)
Country: Sweden
Overview - topic and content: A two days course. Aim to give participants to identify and to
take action against work related stress factors in the work environment
Target audience: Leaders, safety representatives and other people who in their role have
responsibility to consider and take action in these issues
Means of delivery: Face to Face
Training provider: Prevent
Source/Reference/Website: http://www.prevent.se/sv/Webbshop/Utbildningar/?product=913
Name of Programme/Course: Work environment - discrimination, harassment and bullying at
work - What is it? (in Swedish)
Country: Sweden
Overview - topic and content: A one day course from the legal perspective. The course will
clarify the responsibilities of employers in relation to work environment and co-operation
between employers and employees. The focus in the course is in psychosocial work
environment factors, inappropriate behaviour and discrimination. Eg.
- physical and psychosocial work environment
- the responsibility of employers to take action
- when is bullying a legal reason to dismiss an employee
Target audience: Those dealing with work environment problems
Means of delivery: Face to Face
45
Training provider: BG Institute
Source/Reference/Website http://www.bginstitute.se/517/seminarie/arbetsmiljodiskriminering-trakasserier-och-mobbing-i-arbetslivet-ndash-vad-galler-.html
Demark
Name of Programme/Course: Development of the psychosocial work environment (Kom godt
i gang med psykisk arbejdsmiljö) (in Danish)
Country: Denmark
Overview - topic and content: Two day course. Psychosocial work environment
Target audience: superiors, health and safety personnel
Means of delivery: Face to Face
Training provider: Crecea A/S (an authorised working environment advisor, provides both
private and public enterprises with advice on mental and physical working environment, training
courses, consultation)
Source/Reference/Website:
http://www.crecea.dk/kurser/Kom_godt_i_gang_med_psykisk_arbejdsmiljoe_-_Aarhus.htm
Examples of training courses organized by trade unions
(I do not understand very well Danish so the translation may be somewhat wrong but I think I have
understood the idea)
Name of Programme/Course: Psychological work environment - from evaluation till handling
(Psykisk arbejdsmiljo - fra kortlaegning til handling (in Danish)
Stop bullying at a workplace (Stop mobning på arbejdspladsen (in Danish)
Country: Denmark
Overview - topic and content: One day courses. In the course on psychological work
environment, the focus is on how people can work to develop the environment at their own
workplace.
In the course on bullying at work the aim is to give information and knowledge about the
problem, and the consequences of bullying. Discusses e.g. the following themes:
- what is bullying at work
- how does bullying manifests it self, cases
- consequences of bullying, the target, the perpetrator, the organization
- who bully and why
- role of work environment representative in the prevention of bullying
Target audience: work environment representatives
46
Means of delivery: Face to Face
Training provider: The Salaried Employees' and Civil Servants' Confederation (FTF)
Source/Reference/Website:
http://www.ftf.dk/kurser/arbejdsmiljoerepraesentanter/singleview/artikel/stop-mobning-paaarbejdspladsen-1/
http://www.ftf.dk/kurser/arbejdsmiljoerepraesentanter/singleview/artikel/psykisk-arbejdsmiljoefra-kortlaegning-til-handling/
Norway
Name of Programme/Course: Fact investigation as a handling method of bullying and
harassment cases at work (Faktaundersokelse som metode i håndteringen av mobbing og
trakassering i arbeidslivet) (in Norwegian)
Country: Norway
Overview - topic and content: The three day course provides theoretical and practical
knowledge on workplace bullying, the roles of different players in the organization, what he law
says, and different measures in the management of bullying at work. The course gives
thorough guidance and practice to fact investigation as a method, and qualifies the participants
to carry out fact investigations.
- theoretical and practical guidance to fact investigation a method, including practical training
- conflicts, bullying and harassment - antecedents and escalating process of bullying
- law and regulations
- different strategies in the prevention and management of bullying at work
- systematic procedures for the handling of conflicts and bullying at work.
Target audience: employers, HR personnel, safety- and health personnel, consultants and
advisers
Means of delivery: Face to face
Training provider: Arbeidsmiljospesialistene
Source/Reference/Website: http://www.arbeidsmiljospesialistene.no/
Name of Programme/Course: Good co-operation; good work environment
reform of organizational environment
Mediation at work
Country: Norway
Overview - topic and content: Two day courses that include information on psychosocial work
environment, co-operation, conflict management etc.
Target audience: superiors, all responsible or engaged in the development or reform of health
47
and safety systems, HR personal,
Means of delivery: Face to Face
Training provider: Arbeijdsmiljosenteret
Source/Reference/Website: http://www.arbeidsmiljo.no/xp/pub/hoved/kurs/kursoversikt
Netherlands
Name of Programme/Course: Ambassador safe and healthy workplace (in Dutch)
Country: Netherlands
Overview - topic and content: This one-day course is designed to enable participants to deal
with the various bottlenecks concerning occupational safety and health. The course also
provides guidance on how to implement and use the Health and Safety Catalogue. It is an
interactive course, which means the participants can share their experiences and exchange
ideas. The aim of the course is to enable participants to recognize potentially harmful
situations. Another goal is to prepare participants for communication with colleagues and
managers about occupational safety and health.
Target audience: anyone who is active in a works council or as an executive
Means of delivery: Face to Face
Training provider: CNV (National Federation of Christian Trade Unions)
Source/Reference/Website: http://www.cnv.nl/cao-en-werk/trainingen-en-cursussen/speciaalaanbod-ambassadeur-veilige-en-gezonde-werkplek/
Name of Programme/Course: Works council and working conditions (in Dutch)
Country: Netherlands
Overview - topic and content: This one day course outlines the most important concepts and
rules of occupational safety and health. The programme consists of theoretical information,
assignments and discussion. The course covers five themes:
working conditions (with special attention to psychosocial workload);
the role of the works council;
tools to tackle occupational safety and health risks (e.g. the RI&E, the plan of measures and the
Health and Safety Catalogue)
occupational safety and health network
compiling your own occupational safety and health plan
Target audience: members of a works council
Means of delivery: Face to Face
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Training provider: CNV Vakmensen
Source/Reference/Website: http://www.cnvvakmensen.nl/
Name of Programme/Course: Tackling work pressure. (in Dutch)
Country: Netherlands
Overview - topic and content: The following topics are included in this one day course:
The definition of work pressure?
The risks of work pressure?
How to prevent and control work pressure?
The role of the works council
By playing ‘The work pressure game’ (developed by ABVAKABO FNV) participants learn how
the works council can discuss work pressure in the organization.
Target audience: members of a works council or an occupational safety and health
commission (VGW(M)-commission), prevention officers and OHS co-ordinators
Means of delivery: Face to Face
Training provider: FNV Formaat
Source/Reference/Website:
http://www.fnvformaat.nl/Producten%20en%20diensten/Cursus%20en%20training/Open%20aa
nbod/Arbo/Werkdruk%20te%20lijf%20voor%20OR-en%2016%20november%202010.aspx
Name of Programme/Course: Dealing with inappropriate behaviour (in Dutch)
Country: Netherlands
Overview - topic and content: This one day course begins with an introduction on
psychosocial workload as formulated in the Dutch Working Conditions Act. Subjects of the
course are:
What are aggression and violence, sexual harassment and bullying?
What are the effects?
How to define policy on psychosocial workload?
The role of the works council and the VGWM commission
The course consists of presentations, discussions, individual assignments and checklists to
evaluate the policy of the organization.
Target audience: members of a Works council or an occupational safety and health
commission (VGW(M)-commission), prevention officers and OSH co-ordinators
Means of delivery: Face to Face
Training provider: FNV Formaat
Source/Reference/Website:
49
http://www.fnvformaat.nl/Producten%20en%20diensten/Cursus%20en%20training/Open%20a
anbod/Arbo/Omgaan%20met%20ongewenst%20gedrag%2015%20maart%202011.aspx
Name of Programme/Course: QuickScan Work Pressure (in Dutch)
Country: Netherlands
Overview - topic and content: The QuickScan Work pressure is an easy to use online survey
tool. It gives organizations the opportunity to measure and tackle work pressure scientifically
sound and in a professional way. Employers get help with prioritizing and choosing enduring
solutions. The QuickScan programme delivers a report with an overview of the positions and
departments that experience work pressure, the causes and effects of the work pressure and
the possible solutions.
Target audience: It is targeted at employers to get insight into work pressure in their
organization.
Means of delivery: Internet (online survey)
Training provider: Humatix in partnership with FNV Bondgenoten
Source/Reference/Website: http://www.werkdruk.com/Home/tabid/433/Default.aspx
Name of Programme/Course: Stress management (in Dutch)
Country: Netherlands
Overview - topic and content: Besides giving theoretical information this course aims to
increase awareness of symptoms of stress. Subsequently the participants learn how to deal
with impending stress related absence. Employers also get to know the roles of the company
doctor and the company welfare worker in intervention.
Topics covered in this course:
Recognizing symptoms of stress
Effectively coping with impending stress related absence
How to deal with signals of stress?
How to deal with stressed employees?
The course consists of a presentation, an interactive workshop and practicing situations with
an actor.
Target audience: supervisors and/or employees
Means of delivery: Face to Face
Training provider: KeurCompany (part of ArboNed, a Health and safety executive)
Source/Reference/Website:
http://www.keurcompany.nl/diensten/trainingen/stressmanagement/
50
Name of Programme/Course: Workshop stress management supervisors (in Dutch)
Country: Netherlands
Overview - topic and content: There will be an intake interview preceding the course to
define the problem and set the objectives. The workshop provides knowledge and skills to
recognize and signal stress at work. The content of the course includes detecting and
recognizing stress factors at work and assessing and discussing negative stress. During the
course a plan of action will be developed which contains measures that focus on prevention
and reduction of stress among employees. Afterwards there will be an evaluation of the effects.
The in-company course is provided in two days within a time period of two months.
Target audience: Higher and middle management
Means of delivery: Face to Face
Training provider: Maetis
Source/Reference/Website:
http://www.maetis.nl/internet/werkgevers/preventie/opleidingen/workshop-stressmanagementleidinggevenden.htm
Name of Programme/Course: Work related stress (in Dutch)
Country: Netherlands
Overview - topic and content: This course focuses on tackling work related stress problems
on an employee level as well as an organization level. The course provides knowledge and
skills on dealing with clients who have psychological problems connected to occupational
stress. The course also pays attention to a structural approach at an organizational level.
Prevention is the keyword.
This three day course consists of interactive classes and an assignment based on the own
experiences from the participants on work related stress problems.
Target audience: This course is for those who are concerned with or who have responsibility
for managing stress at work (e.g. occupational health professionals, general practitioners,
supervisors, medical consultants)
Means of delivery: Face to Face
Training provider: NSPOH (Netherlands School of Public & Occupational Health)
Source/Reference/Website: http://www.nspoh.nl/page.ocl?pageid=32&id=5
Name of Programme/Course: Domestic violence and inappropriate behaviour at work (in
Dutch)
Country: Netherlands
51
Overview - topic and content: On the first day of this two day course the participants receive
information on how to recognize the relation between domestic violence and absence at work.
The course also provides tools for individual counselling of victims and perpetrators of
domestic violence in relation to work and for giving companies advice about the approach to
domestic violence as a cause of absence at work.
On the second day the course focuses on inappropriate behaviour at work like mobbing,
sexual harassment and racism/discrimination. The course pays attention to the different types
and causes and effects of inappropriate behaviour at work. It also covers possible solutions for
tackling and preventing inappropriate behaviour at an individual as well as at a policy level.
In this course the experiences of the participants are used in discussions on the analysis of
and approach to inappropriate behaviour.
Target audience: this course is aimed at (registered and in training) company and insurance
doctors, company welfare workers, business psychologists, occupational health consultants,
reintegration professionals and other professionals with an interest in occupational health.
Means of delivery: Face to Face
Training provider: NSPOH (Netherlands School of Public & Occupational Health)
Source/Reference/Website: http://www.nspoh.nl/page.ocl?pageid=32&id=427
Name of Programme/Course: Recognizing and managing stress (in Dutch)
Country: Netherlands
Overview - topic and content: This course aims to give better insight into stress, increase
awareness of stress signals and imminent sickness absence caused by stress among
employees and provides tools to tackle work related stress and sickness absence. The used
theoretical framework is the WEB model. The programme consists of three mornings of
training with two weeks in between. The training includes exercises to prevent and reduce
stress.
Target audience: supervisors
Means of delivery: Face to Face
Training provider: Instituut Werk en Stress (Institute Work and Stress)
Source/Reference/Website:
http://www.werkenstress.nl/downloads/folder_stressherkenning.pdf
Name of Programme/Course: Tracking survey ‘stress and work perception’ (in Dutch)
Country: Netherlands
Overview - topic and content: The aim of this tracking survey is to get insight into and
improve the work perception of employees so productivity, motivation and satisfaction will
increase and sickness absence and turnover will decrease. IWS can carry out this tracking
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survey in (departments of) an organization once or periodically. The tracking survey stress
and work perception is based on scientifically developed measurement instruments. It consists
of customized questionnaires. The survey results in a report that outlines the work perception
of the employees and the potential bottlenecks. Besides that a plan of action is developed to
(further) improve the work perception of the employees. The effects of the measures can be
measured and reported after one year.
Target audience: Organizations that want to track and improve their HR policy at a structural
basis.
Means of delivery: Online
Training provider: Instituut Werk en Stress (Institute Work and Stress)
Source/Reference/Website: http://www.werkenstress.nl/
Name of Programme/Course: Occupational safety and health (in Dutch)
Country: Netherlands
Overview - topic and content: This course covers the highlights of the Dutch Working
Conditions Act. The participants learn about the roles of the works council, the occupational
health and safety commission and the occupational safety and health labour inspectorate. At
the end of the course the participants have knowledge of the Health and Safety Catalogue
and they can formulate their own RI&E. The course also provides knowledge of psychosocial
workload and the role of the works council in dealing with it.
The course is interactive, which means that the participants can share their knowledge and
experiences, get assignments and use their own cases. Participants can choose a one day
or a two day course.
Target audience: members of a works council and/or an occupational safety and health
commission, HRM professionals
Means of delivery: Face to Face
Training provider: CAOP
Source/Reference/Website: http://www.caop.nl/trainingenworkshops/medezeggenschap/open-inschrijving/arbo-algemeen.html
Name of Programme/Course: Work pressure versus vitality and animation (in Dutch)
Country: Netherlands
Overview - topic and content: In this one day course participants learn about
vitality and animation
advantages and disadvantages of the ‘vitality and animation approach’ and the ‘work pressure
approach’
their own vitality and animation
the most significant tools to measure work pressure and vitality
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the most significant parts of a programme directed at increasing vitality and animation
Target audience: members of a works council and all those who wants to create vitality
Means of delivery: Face to Face
Training provider: CAOP
Source/Reference/Website:
http://www.caop.nl/trainingen-workshops/medezeggenschap/open-inschrijving/werkdrukversus-vitaliteit-en-bevlogenheid.html
Name of Programme/Course: Info centre Aggression and harassment (in Dutch)
Country: Netherlands
Overview - topic and content: The Info centre Aggression and harassment is a website
providing information about (dealing with) aggression and harassment at work. The website
offers facts and figures, tools and interviews. Topics include:
Definition of aggression and harassment
Reasons to give attention to aggression and harassment
Obligations for employers and employees
Determinants of aggression and harassment by clients, managers and colleagues
Effects of aggression and harassment
Tackling aggression and intimidation
Roles and responsibilities in the approach to aggression and harassment
Tools in the approach: Quick scan, Grievance procedure, Inappropriate behaviour policy
Target audience: employers, managers, employees, Health and Safety professionals
Means of delivery: Website
Training provider: ARBO platform Nederland/ArboPortaal (ArboPortaal is an initiative of the
ministry of SZW to inform employers and employees about working conditions and absence)
Source/Reference/Website: http://www.arboportaal.nl/agressie-intimidatie/infocentrum
Name of Programme/Course: Info centre Work pressure (in Dutch)
Country: Netherlands
Overview - topic and content: The Info centre or Theme centre Work pressure is a website
providing information about (dealing with) work pressure. The website includes facts and
figures, tools, interviews and good practice examples. Topics include:
Definition of work pressure
Reasons to pay attention to work pressure
Obligations for employers and employees
Determinants and effects of work pressure
Approach to work pressure (overview of measures, step-by-step plan, good practice examples,
tips for employers and employees)
Tools to get a better understanding of work pressure and work related stress
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Scientific models of work pressure
Target audience: employers, managers, employees, Health and Safety professionals
Means of delivery: Website
Training provider: ARBO platform Nederland/ArboPortaal (ArboPortaal is an initiative of the
ministry of SZW to inform employers and employees about working conditions and absence)
Source/Reference/Website: http://www.arboportaal.nl/werkdruk/infocentrum
Name of Programme/Course: Feedback on your approach to aggression and violence (in
Dutch)
Country: Netherlands
Overview - topic and content: In this one day course the participants get feedback on the
aggression protocol of their municipality or service. The course also offers participants the
possibility to ask questions, discuss bottlenecks and share experiences with others.
After registration for the course the participants receive an intake form. By means of this form
they can indicate which topics they would like to be included in the course. Based on the
preferences of the participants the final program will be formulated and sent to the participants.
Possible subjects of the course are:
Creating support for the approach to aggression and violence
Obtaining consensus in the organization on unacceptable types of aggression and violence
A workable protocol
Using risk profiles for specific job groups (e.g. public affairs)
Promoting the reporting of aggression
Organizing information and training
Target audience: this course is aimed at all those whose role involves leading the approach to
aggression/violence in municipalities (managers, HR staff, and occupational health personnel
working at municipalities). Basic knowledge of the approach to aggression and violence as
documented in the Health and Safety Catalogue ‘aggression and violence’ is expected.
Means of delivery: Face to face
Training provider: Stichting Arbeidsmarkt en Opleidingsfonds (A+O fonds) Gemeenten
Source/Reference/Website: http://www.aeno.nl/arbo-verzuim-enreintegratie/actueel/actueel/details.html?tx_seminars_pi1%5BshowUid%5D=224
Name of Programme/Course: InternetSpiegel ‘Working conditions’ and ‘Aggression and
resilience’(in Dutch)
Country: Netherlands
Overview - topic and content: InternetSpiegel is an online survey method specifically for
Governments & Public Organizations. It started in 2004 as a project of the Ministry of the Interior
and Kingdom Relations. Since 2007 Internetspiegel is part of ICTU.
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By means of InternetSpiegel organizations get to know how their organization is doing on
certain aspects and what can be done to improve. The results can also be compared to other
organizations (benchmarking). One of the provided surveys concerns working conditions. Using
the standardized modules of the working conditions survey, employers/supervisors get to know
how employees evaluate psychosocial workload, safety at work, occupational health and
ergonomics, and health management. By means of the results of the survey, employers can
decide which actions have to be taken. The results can also be used to define the RI&E and/or
the Health and Safety Catalogue.
Another provided online survey concerns aggression and resilience. This survey gives answer
to the following questions: What’s the situation within the organization? Do employees
encounter aggression and violence at work? How safe or unsafe do they feel at work? How’s
their resilience? Do the measures that have been taken to restrict aggression and violence
work? To support employers, the Ministry of the Interior and Kingdom Relations developed the
‘Guide aggression and violence’ for by example personnel advisors, occupational safety and
health co-ordinators and members of a works council.
Target audience: employers (Governments & Public Organizations)
Means of delivery: Internet (online survey)
Training provider: ICTU
Source/Reference/Website: http://www.internetspiegel.nl/wat-is-het/aanbod/arbo/ and
http://www.internetspiegel.nl/wat-is-het/aanbod/agressie-en/
Name of Programme/Course: To prevent stress by talking about it (in Dutch)
Country: Netherlands
Overview - topic and content: This one session course provides a theoretical framework and
also practical exercises on acting solution focused when it comes to stress and burn-out. It
deals with the prevention of symptoms and finding solutions in an earlier stage. This course
can be integrated into a more comprehensive training or management development
programme. The course covers:
What is stress? Are there multiple types of stress?
What is the difference between stress symptoms, overstrained, burn-out and depression?
Who is the most likely to experience stress?
Causes and stages of burn-out
How do you recognize the early signs of burn-out?
Practical advice for professionals and employers
Experiences of the participants
Target audience: managers, supervisors, professionals
Means of delivery: Face to Face
Training provider: Arbeids Psychologie Amsterdam
Source/Reference/Website: http://www.arbeidspsychologie.nl/content/view/12/17/
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Name of Programme/Course: Dealing with work pressure and work related stress among
employees (in Dutch)
Country: Netherlands
Overview - topic and content: This one day course focuses on high work pressure and stress
amongst employees and ways for the employer to tackle these problems. The course content
covers:
Understanding work pressure and work related stress
Causes and effects of work pressure and stress
Ways to approach to work pressure and stress and involve the employees
Communication about work pressure and work related stress
Target audience: HR-Professionals, supervisors, managers
Means of delivery: Face to Face
Training provider: Falke & Verbaan
Source/Reference/Website:
http://www.falkeverbaan.nl/opleidingen/leidinggevenden/stress-op-het-werk/
Name of Programme/Course: Inappropriate behaviour at work (in Dutch)
Country: Netherlands
Overview - topic and content: The course provides the supervisor knowledge, skills and
tools to tackle undesirable behaviour at work effectively. Topics include:
Types of inappropriate behaviour
The approach to inappropriate behaviour
How to influence desirable behaviour
Target audience: supervisors
Means of delivery: Face to Face
Training provider: Falke & Verbaan
Source/Reference/Website:
http://www.falkeverbaan.nl/opleidingen/leidinggevenden/ongewenst-gedrag-op-de-werkvloer/
Name of Programme/Course: Influencing inappropriate behaviour (in Dutch)
Country: Netherlands
Overview - topic and content: This two day course begins with an introduction on
inappropriate behaviour. Cases of the participants are used to create a better understanding of
the possibilities to influence inappropriate behaviour. At the end of the course the participants
are aware of the factors that can influence inappropriate behaviour in the organization. The
participants are able to signal inappropriate behaviour and communicate about it at various
levels. The topics covered are: types of inappropriate behaviour, causes of inappropriate
behaviour and influencing and directing desirable behaviour.
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Target audience: managers, supervisors, HR-Professionals
Means of delivery: Face to Face
Training provider: Falke & Verbaan
Source/Reference/Website:
http://www.falkeverbaan.nl/opleidingen/hr-professionals/beinvloeden-van-ongewenst-gedrag/
Name of Programme/Course: Unacceptable behaviour (in Dutch)
Country: Netherlands
Overview - topic and content: At the end of this two day course the participant is able to
recognize and detect unacceptable behaviour in the organization. The participant can
communicate about it at various levels (at an individual, a group and an organization level).
Topics covered in this course include: corporate criminality, integrity, bullying, aggression and
violence.
Target audience: HRM professionals
Means of delivery: Face to Face
Training provider: Falke & Verbaan
Source/Reference/Website: http://www.falkeverbaan.nl/opleidingen/hr-professionals/
grensoverschrijdend-gedrag-waar-ligt-de-grens/
Name of Programme/Course: Dealing with bullying in the work environment (in Dutch)
Country: Netherlands
Overview - topic and content: This one day course learns participants to detect bullying
prevent bullying and deal with perpetrators and victims.
Target audience: HRM professionals
Means of delivery: Face to Face
Training provider: Falke & Verbaan
Source/Reference/Website:
http://www.falkeverbaan.nl/opleidingen/hr-professionals/omgaan-met-pesten-op-het-werk/
Name of Programme/Course: Psychosocial workload (in Dutch)
Country: Netherlands
Overview - topic and content: This one day course aims to increase knowledge of
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psychosocial risks in the work environment. Participants get to know which policy works best
and learn about the role of the works council. The course covers the following subjects (per
theme/risk): What is the risk about? What are causes and effects? How can it be managed?
Which policy is preferred and what works?
Target audience: members of a works council who are also member of an occupational safety
and health commission or who are especially interested in occupational safety and health
Means of delivery: Face to Face
Training provider: academie voor Medezeggenschap (avM)
Source/Reference/Website: http://www.avmtraining.nl/cursusinfo.php?id=47
Name of Programme/Course: Psychosocial risks and the role of the works council (in Dutch)
Country: Netherlands
Overview - topic and content: This one day course begins with a general introduction which
includes information about the Dutch Working Conditions Act. Subsequently the participants
get to know the psychosocial risks of their organization by means of a checklist. During the
course the works council formulates objectives and writes some proposals. The course ends
with making a plan of action for the works council.
Target audience: members of a works council
Means of delivery: Face to Face
Training provider: MEDE (advies-, training- en coachingexperts voor medezeggenschap en
management)
Source/Reference/Website: http://www.mede.nl/CmsData/Medegids/PSA.pdf
Name of Programme/Course: Occupational psychology (in Dutch)
Country: Netherlands
Overview - topic and content: In this seven day course the participants
get to know the theories of vitality and stress
learn to analyze and diagnose by means of theoretical frameworks
get to know the interventions, levels and methods on vitality, stress, work absence and
reintegration and learn to apply this to their own work environment
learn to use relevant sources (literature, internet) for their own professional development
Target audience: anyone who has experience with counselling/guiding employees (e.g.
supervisors, trainers, confidential adviser) and who has at least two years of relevant work
experience
Means of delivery: Face to Face
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Training provider: Schouten en Nelissen
Source/Reference/Website: http://www.sn.nl/persoonlijke-ontwikkeling/trainingopleiding/Arbeidspsychologie.htm
Name of Programme/Course: Pressure of work, psychosocial workload and satisfaction
research (in Dutch)
Country: Netherlands
Overview - topic and content: The topics of this one day course include:
clarification of the concept psychosocial workload
work related stress and possible solutions
the approach to aggression
solutions to sexual harassment
satisfaction research and the works council
the role of the works council
Target audience: members of a works council
Means of delivery: Face to Face
Training provider: KGCA
Source/Reference/Website: http://www.kgca.nl/node/133
Name of Programme/Course: More attention to occupational safety and health (in Dutch)
Country: Netherlands
Overview - topic and content: This two day programme focuses on working conditions. It
covers all aspects of occupational safety and health policy. Besides introductions the course
provides assignments and exercises.
At the first day the course covers: the Dutch Working Conditions Act and RI&E; the Health and
Safety Catalogue; assessment of the RI&E and plan of measures of the participants; the role of
the occupational safety and health professionals and the health and safety service.
At the second day the content of the training covers: health and absence policy; reintegration;
psychosocial workload; the satisfaction and motivation of employees; desirable improvements;
a strategy to accomplish improvements.
Target audience: members of a works council
Means of delivery: Face to Face
Training provider: KGCA
Source/Reference/Website: http://www.kgca.nl/node/133
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Name of Programme/Course: Managing aggression at work (in Dutch)
Country: Netherlands
Overview - topic and content: The first part of the course ‘Managing aggression at work’
provides theoretical information. It concerns: techniques; how to act on expected aggression;
standards of the organization; background information (what are troublesome and aggressive
clients?). In the second part the participants practice their skills by role play with an actor. The
participants practice different techniques (de-escalation technique, confrontation technique)
and learn to communicate at different levels. Subsequently there will be an exercise in the work
environment by means of an actor.
Cintea also offers follow-up courses for supervisors and executives that cover trauma relief and
aggression policy.
Target audience: employees, supervisors, executives
Means of delivery: Face to Face
Training provider: Cintea
Source/Reference/Website:
http://www.cintea.nl/pages/nl/vitale_organisatie/aanbod/training/omgaan_met_agressie_op_het
_werk
Name of Programme/Course: Works council and working conditions (in Dutch)
Country: Netherlands
Overview - topic and content: This two day course provides interactive introductions and
practical exercises on occupational safety and health (policy). It also covers work pressure and
aggression at the workplace. In advance the participants prepare themselves by an
assignment. During the course the participants give a presentation on the role of the works
council in the occupational safety and health policy of their organization. The course further
includes the following subjects:
making an inventory of the risks/effects of the working conditions in the organization the
outlines of the Dutch Working Conditions Act
RIE, plan of measures, implementing measures and the annual report
formulating a plan of action for the works council
Target audience: members of a works council
Means of delivery: Face to Face
Training provider: Odyssee
Source/Reference/Website: http://www.odyssee-groep.nl/nl/trainingen-mz-oi/or-enarbeidsomstandigheden-startend.aspx?ctype=787
Name of Programme/Course: From work related stress till work pleasure (in Dutch)
Country: Netherlands
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Overview - topic and content: This two day course aims to increase knowledge of work
related stress, work pressure, animation and flow. The content covers: the development of work
pressure and work pleasure; the responsibilities of everyone involved; and the relation with
flexibility, creativity and resilience after setbacks. The course provides knowledge about new
scientific insights (Seligman, Csikszentmihalyi) and important concepts like positive emotion,
positive psychology, satisfaction and flow.
Target audience: (managing) directors, managers, members of a work council, HRM managers
and occupational safety and health co-ordinators who wants to tackle work related stress and
promote work pleasure
Means of delivery: Face to Face
Training provider: SBI training & advies
Source/Reference/Website:
http://www.sbi.nl/index.php/ons_aanbod/open_trainingen/medezeggenschap/trainingen/arbo/va
n_werkstress_naar_werkplezier
Source/Reference/Website: http://www.ivp-opleidingen.nl/opleidingen/trainingen/omgaan-metongewenste-omgangsvormen-in-uw-organisatie
Name of Programme/Course: Monitor@Work (in Dutch)
Country: Netherlands
Overview - topic and content: SKB has developed the research method Monitor@Work. At the
website employers can put together their own (online or written) Monitor@Work survey by
choosing relevant parts. One of the parts that can be chosen is de VBBA (Questionnaire
Perception and Assessment of Work). This questionnaire measures (the effects of) stress. The
content of the questionnaire includes: work amount, task content, emotional strain, work
variation, contact with colleagues and supervisors. Employers get to know which groups have
the highest risk at reduced performance and absence. They also get tools to prevent the effects
of work related stress. Another part that can be chosen and included in the Monitor@Work
survey is the questionnaire Aggression and violence. It focuses on physical aggression,
harassment and undesirable behaviour like bullying.
Target audience: It is targeted at employers and Safety and health services to get better
insights into e.g. stress and aggression at work.
Means of delivery: Internet (online survey) or written questionnaire
Training provider: SKB (Monitor@Work)
Source/Reference/Website: http://www.skb.nl/
Name of Programme/Course: Undesirable behaviour (in Dutch)
Country: Netherlands
Overview - topic and content: At the end of this one day course participants can recognize
signs of undesirable behaviour, know ways to get insight into the risks and can define
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undesirable behaviour policy. The course provides theoretical information, a film, practical
examples, discussions and assignments.
Target audience: prevention officers, safety and health co-ordinators, members of safety and
health commissions, HR professionals, members of a works council
Means of delivery: Face to Face
Training provider: Kluwer opleidingen
Source/Reference/Website: http://www.kluwershop.nl/opleidingen/arbo/details.asp?pr=14441
Name of Programme/Course: Psychosocial workload (in Dutch)
Country: Netherlands
Overview - topic and content: At the end of this one day course participants know the different
types of psychosocial workload and the relation with absence. The participants learn to offer the
management insight into the effects of psychosocial workload and the benefits of an action plan.
The participants also get tools to develop a policy plan.
Target audience: prevention officers, safety and health co-ordinators, members of a works
council, industrial welfare professionals, HR managers
Means of delivery: Face to Face
Training provider: Kluwer opleidingen
Source/Reference/Website: http://www.kluwershop.nl/opleidingen/arbo/details.asp?pr=12052
Name of Programme/Course: Managing work pressure successfully (in Dutch)
Country: Netherlands
Overview - topic and content: This one day course shows the effects of continuous work
pressure on employee and organization. The participants learn to manage work pressure and
create vitality among employees so their resilience increases. Participants are given the
opportunity to email their own cases beforehand. During the course, some of these cases are
used in exercises.
Target audience: prevention officers, safety and health co-ordinators, members of a works
council, industrial welfare professionals, HR managers
Means of delivery: Face to Face
Training provider: Kluwer opleidingen
Source/Reference/Website: http://www.kluwershop.nl/opleidingen/arbo/details.asp?pr=14204
Name of Programme/Course: Psychosocial workload and the works council (in Dutch)
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Country: Netherlands
Overview - topic and content: In this one day course participants learn to deal with
psychosocial workload. The focus of the course is on the care after a traumatic event and
dealing with aggression at work.
Target audience: prevention officers, safety and health co-ordinators, members of a works
council and/ or an occupational safety and health commission (VGW(M)-commission, industrial
welfare professionals, HR managers, company doctors.
Means of delivery: Face to Face
Training provider: Kluwer opleidingen
Source/Reference/Website: http://www.kluwershop.nl/opleidingen/details.asp?pr=15025
Name of Programme/Course: Aggression and violence (in Dutch)
Country: Netherlands
Overview - topic and content: In this two day course participants learn to discuss aggression
and violence at work, assess the safety of work environments and define the risks of
aggression in their organization. They also get to know what an aggression protocol should
look like and what are the main aspects of an effective aggression and violence policy.
Target audience: prevention officers, safety and health co-ordinators, members of a works
council and/ or an occupational safety and health commission (VGW(M)-commission), HR
professional
Means of delivery: Face to Face
Training provider: Arboplan
Source/Reference/Website: http://www.arboplan.nl/home/welzijn/agressie-en-geweldnieuw#uitgebreid
Name of Programme/Course: Psychosocial workload (in Dutch)
Country: Netherlands
Overview - topic and content: The following subjects are content of this one day course:
recognizing psychosocial workload (PSA); effects of psychosocial workload; concrete
solutions; defining a policy plan; and implementation.
Target audience: HR managers, safety and health co-ordinators, prevention officers,
members of an occupational safety and health commission (VGW(M)-commission),
confidential advisers
Means of delivery: Face to Face
Training provider: Rendement
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Source/Reference/Website: http://www.rendement.nl/mt/opleidingen/id69-psychosocialearbeidsbelasting-psa.html
Name of Programme/Course: Psychosocial workload (in Dutch)
Country: Netherlands
Overview - topic and content: At the end of the two day course participants are able to write
an effective psychosocial workload policy. They know all the different aspects of psychosocial
workload. The content of the course includes: safety and health legislation and the concept
psychosocial workload; work pressure/work related stress; aggression and violence; bullying;
sexual harassment; facts and figures of psychosocial workload; the role of the RI&E;
measures and policy; best-practices.
Target audience: safety and health co-ordinators, prevention officers, HR professionals,
Means of delivery: Face to Face
Training provider: Etop arbeidsomstandigheden
Source/Reference/Website: http://etop.nl/Cursus/Psychosociale-arbeidsbelasting-PSA-/
Name of Programme/Course: Toolkit ‘together against aggression’ (in Dutch)
Country: Netherlands
Overview - topic and content: The toolkit ‘together against aggression’ provides ways to
prevent aggression at work, to reduce the incidents of aggression and to deal with incidents of
aggression at work effectively. The project consists of the project plan, posters, practices,
evaluation forms and a PowerPoint presentation. The project also includes an aggression coach
who helps employees to deal with incidents of aggression.
Target audience: employers and employees
Means of delivery: The toolkit can be downloaded at the website
Training provider: Stichting De Hoop
Source/Reference/Website: http://www.dehoop.org/23537/informatiepakket-samen-tegenagressie.html
Name of Programme/Course: Dealing with inappropriate behaviour at work (in Dutch)
Country: Netherlands
Overview - topic and content: This two day course aims to increase awareness of the
different types of inappropriate behaviour and the effects on employees and the organization.
The participants get to know strategies to tackle inappropriate behaviour. They also learn to
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discuss inappropriate behaviour, carry out a risk assessment and develop a plan of action. The
course exists of introductions, practical exercises, assignments and role playing. The course
content covers:
signs and types of inappropriate behaviour
personal boundaries regarding inappropriate behaviour
values and norms of the organization
effects of inappropriate behaviour on employees and the organization
the role of the supervisor
strategies to promote professional manners
learn to discuss inappropriate behaviour
risk assessment and plan of action
Target audience: supervisors, managers and HRM
Means of delivery: Face to Face
Training provider: Instituut Voor Psychotrauma
Belgium
Name of Programme/Course: Psychosocial aspects of wellbeing at work
Country: Belgium
Overview - topic and content: The participant can choose between a four day programme
and a five day residential programme. In the programme two themes are discussed. One of
the themes is ‘psychosocial aspects of the work environment’. The following subjects are
content of this theme:
How to prevent work related stress?
What is the best way to tackle unacceptable behaviour?
The legislation and documents that are addressed in the CPBW meetings.
Target audience: members of the CPBW (Committee for prevention and protection at work)
and/or the SD ((trade) union delegation) who completed a CPBW/SD course
Means of delivery: Face to Face
Training provider: Liberale Vakbond/ACLVB (Belgian trade union movement)
Source/Reference/Website: http://www.aclvb.be/uploads/media/vormingsbrochure-20102011_01.pdf
Name of Programme/Course: Toolkit
Country: Belgium
Overview - topic and content: This website provides information about tools that can help
to develop conflict management policy and prevention of bullying, violence and sexual
harassment. Besides information about tools, diagnostics and best practices, this website
also provides online tools. These tools are developed after a research on psychosocial risks
at work, financed by the ESF and the FOD WASO (Federal Public Service Employment,
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Labour and Social Dialogue). The website distinguishes between diagnostic tools and action
based tools.
Target audience: employers
Means of delivery: Website
Training provider: knowledge centre BeSWIC
Source/Reference/Website: http://www.respectophetwerk.be/nl/toolkit
Name of Programme/Course: Sensitization sessions on psychosocial workload
Country: Belgium
Overview - topic and content: The aim of this two day programme is to increase
awareness of psychosocial workload and to provide tools to respond efficiently at complaints
of violence, bullying and sexual harassment at work. Two brochures of FOD WASO are used
as a guideline. The course is interactive; it exists of case studies, exercises, sharing
experiences and group discussions.
At the first the day the subjects are:
Introduction on the problems of conflicts and unacceptable behaviour at work: teasing or
bullying?
Prevalence and typology
Law and legislation
Prevention policy on unacceptable behaviour
At the second day the following subjects are covered:
Conflict management. Assessment strategies on conflicts and unacceptable behaviour at
work.
Working individual focused or team focused?
Teasing, bullying or mismanagement? The diagnosis of conflict situations.
Target audience: executives, managers, HR managers and industrial psychologists
Means of delivery: Face to Face
Training provider: FOD WASO (The Federal Public Service Employment, Labour and
Social Dialogue)
Source/Reference/Website: http://www.respectophetwerk.be/nl/teaser/sensibilisatiesessiesover-psychosociale-belasting-op-het-werk
Name of Programme/Course: Seminar “Psychosocial risks in the SOBANE strategy”
Country: Belgium
Overview - topic and content: This one day course begins with an introduction on the
SOBANE strategy in which the four levels of risk prevention (screening, observation, analysis
and expertise) are briefly introduced. Subsequently the brochure ‘SOBANE – Psychosocial
aspects’ is discussed. The methodology is presented by using real workplace examples.
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Target audience: This course is for those who are concerned with or who have
responsibility for managing and preventing work related risks: employees; members of the
CPBW (Committee for prevention and protection at work); employers; professionals etc. The
participants are advised to attend the course ‘Using the Déparis method’ first.
Means of delivery: Face to Face
Training provider: FOD WASO (The Federal Public Service Employment, Labour and
Social Dialogue)
Source/Reference/Website: http://www.respectophetwerk.be/nl/teaser/seminariespsychosociale-risico2019s-in-de-sobane-strategie
Name of Programme/Course: Adviser psychosocial workload
Country: Belgium
Overview - topic and content: During this one day course participants learn to apply
various methods and techniques to gain insight into psychosocial workload. Psychosocial
workload includes: work-related stress; inappropriate behaviour; alcohol and drugs at work;
and post-traumatic counselling. The first part of this course covers the various framework
concepts, the legal framework and practical examples. In the second part of the course
different methods and tools are discussed.
Target audience: confidential advisers, prevention advisors, company nurses, HR managers
Means of delivery: Face to Face
Training provider: Prevent Academy in collaboration with the Provincial Safety Institute
Source/Reference/Website: http://www.lucina.be/
Name of Programme/Course: Aggression policy
Country: Belgium
Overview - topic and content: The programme consists of three sessions and provides a
step-by-step plan to develop aggression policy. It focuses on a preventive approach. The
following subjects are content of the course:
developing a policy plan: vision, mission and strategy
procedures in the event of aggression, rules of conduct
aftercare in the event of physical and verbal aggression, sexual harassment, discrimination,
criminality
Target audience: management, supervisors, HR managers, employees of social service
Means of delivery: Face to Face
Training provider: SYNTRA Midden-Vlaanderen
Source/Reference/Website: http://www.syntra-mvl.be/opleiding/Agressiebeleid-5269
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Name of Programme/Course: Supervising and the ‘Anti- bullying law, counselor’
Country: Belgium
Overview - topic and content: In this two day course supervisors learn to deal efficiently
with problems like bullying, emotional and physical violence and sexual harassment at work.
Supervisors also get to know their obligations when it comes to managing this kind of
problems. The subjects of this course are:
Responsibilities of the managers/employers
The deontological code
Methods and structure of a confidential conversation
The use of diagnostic tools to enlarge self-knowledge
Pitfalls
Counselling two persons or groups/teams that are in conflict
Reporting
In addition to this two day course participants can choose individual coaching.
Target audience: Supervisors
Means of delivery: Face to Face
Training provider: Adhesia
Source/Reference/Website:
http://www.adhesia.be/template.php?t=nl&m=diensten&actief=opleidingen&f=opleidingfiche&
id=8
Name of Programme/Course: Introduction psychosocial aspects
Country:
Overview - topic and content: This introduction on psychosocial aspects takes two hours.
The content of the course covers an introduction on the law and the legal procedure and risk
factors of violence at work
Target audience: confidential advisers, prevention advisors, trade union delegation,
employers, employees
Means of delivery: Face to Face
Training provider: CBMT
Source/Reference/Website:
http://www.cbmt.be/opensite/main.jsp?Page=/content/article.jsp&articleid=189&menuid=45&t
s=-740652453
Name of Programme/Course: Risk assessment of psychosocial aspects
Country: Belgium
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Overview - topic and content: At the end of this half day course participants know the risk
assessment tools that can be used to define psychosocial prevention policy. The following
subjects are part of the course:
the role of the department of psychosocial aspects
legislation and obligations of the employer
the advantages and disadvantages of the various methods to do a risk assessment
the (participative) checklist method to measure psychosocial workload and risks of violence,
bullying and undesirable sexual harassment
Target audience: SME/SMB management, prevention advisors, confidential advisers,
employers (HR personnel) who are concerned with the psychosocial prevention policy of
their organization
Means of delivery: Face to Face
Training provider: Idewe
Source/Reference/Website: http://www.idewe.be/jahia/Jahia/site/internet/lang/nl/pid/146
Name of Programme/Course: Dealing with stress
Country: Belgium
Overview - topic and content: During the first part of this one day course a theoretical
framework concerning work-related stress is discussed. In the second part of the course the
participants receive tools to recognize stress among employees. They also get to know the
role of the supervisor in dealing with stress. The content of the course covers:
What is (work-related) stress?
Is (work-related) stress a problem?
What are sources of stress at work?
Which symptoms of stress can be recognized by the supervisor?
What are consequences of (work-related) stress?
What is the role of the supervisor in recognizing and dealing with stress at work?
During this interactive course participants can share their experiences and practice their
skills.
Target audience: supervisors
Means of delivery: Face to Face
Training provider: Idewe
Source/Reference/Website: http://www.idewe.be/jahia/Jahia/site/internet/lang/nl/pid/474
Name of Programme/Course: Info session violence, bullying and sexual harassment at
work
Country: Belgium
Overview - topic and content: This information session provides basic knowledge of
violence, bullying and sexual harassment at work. The course aims to:
increase knowledge concerning violence, bullying and sexual harassment at work
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increase knowledge of the new legislation
increase awareness of the problems
emphasize the usefulness of a prevention policy
This basic course takes three hours.
Target audience: nurses, company doctors, prevention advisors, members of the CPBW
(Committee for prevention and protection at work), HR professionals
Means of delivery: Face to Face
Training provider: Idewe
Source/Reference/Website: http://www.idewe.be/jahia/Jahia/site/internet/lang/nl/pid/474
In France:
Name of Programme/Course: Psychosocial risks: indentifying suffering at work (in French)
Country: France
Overview - topic and content: Among other things, this company provides training to
identify the different suffering shapes, the different psychosocial risks, and their impact
on health, which strategies can be used to avoid this impact. In a second time, one will
learn how to identify the critical situations and how to prevent or manage these
situations. The objectives of the course are:
Understanding the causes of suffering at work
Identifying psychosocial risks in its own business
Assessing the degree of suffering perceived by employees
Establishing a process of collective prevention
Target audience: Managers, employers, human resources managers, workers involved in
health management in companies, industrial physicians.
Means of delivery: Face-to-face 2 days course
Training provider: Techniques de l’ingénieur
Source/Reference/Website:
http://formation.techniques-ingenieur.fr/formation/risques-psychosociaux-reperez-lessouffrances-au-travail
Name of Programme/Course: Preventing and analysing psychosocial risks (in French)
Country: France
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Overview - topic and content: This Company provides different courses concerning the
aspect of psychosocial risks and more specifically on stress. This course is focused on
psychosocial risks. The objectives of the course are:
To identify the psychosocial risks by understanding them clearly
To bring ideas and methods that work in different companies and institutions.
Finding prevention methods fitting specific situations
Specifically, the program of the course covers:
Regulatory requirements for companies
Occurrence context of psychosocial risks
Learning how to identify psychosocial problems in the company:
Thorough explanation about stress, distress, harassment, conflicts...
Psychosocial risks indicators: learning how to identify and to use them.
Prevention methods and risk management
Actors in the prevention of psychosocial risks
Prevention tools : the single document, EVALUSTRESS ©, psychosocial diagnosis
Individual diagnosis
Individual experiences
Practical reflexion in team
Target audience: Managers, employers, human resources managers, workers involved in
health management in companies
Means of delivery: Face-to-face 2 days course
Training provider: Calypso IPRP
Source/Reference/Website:
http://www.calypso-iprp.com/web/formation-risques-psycho-sociaux_10_11_18.html
Name of Programme/Course: Preventing, evaluating and acting against psychosocial risks (in
French)
Country: France
Overview - topic and content: This course aims at understanding the different psychosocial
risks, their causes and effects, learning how to better understand the symptoms and
indentifying the role of the medical, social and legal network.
The course covers :
Understanding the increase of psychosocial risks: evolution of work and its effects, work as part
of the identity construction
Identifying the different psychosocial risks: stress, addictions, violence, harassment...
Understanding the processes: factors and effects
Identifying the symptoms of the psychosocial risks
Learning how to deal with these risks in the company: collective work
Target audience: Managers, workers involved in health management in companies, human
resource managers
Means of delivery: Face-to face 2 days course with case study
Training provider: CSP Formation
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Source/Reference/Website:
http://www.csp.fr/Catalogue/Formation/TOUTES/Q/QT/Resultat_recherche-UR41314la_fiche.html
Name of Programme/Course: Stress, psychosocial risks (Conference) + how to negotiate an
agreement on stress (Lab) (in French)
Country: France
Overview - topic and content: Helped by experts (psychiatrics, sociologists...), ELEGIA
offers a day to address the complexity of psychosocial risks. The objectives are various:
Learning how to build an action plan to fight stress in one’s company
Legal frame
Learning how to take prevention measures
Involving each actors to build the appropriate approach
Key points for action involving management and organization through a pragmatic
approach focused on business practices and experts advices
The first part of this training is a conference about stress, psychosocial risks: new requirements
and action plans for companies.
The course covers topics as:
Psychosocial risks, stress and suffering at work: reality, challenges and understanding of the
phenomenon - the current context for companies
Strengthening the employer's responsibility: the risks of inaction
Organizing one’s work and its impact on the individual and the company
Business testimony - The prevention policy of psychosocial risks within the company AREVA
Developing an approach to prevent psychosocial risks: objectives, methods and results
Negotiating an agreement on stress and psychosocial risks: tools and methods (Lab)
Distinguishing regulatory constraints from strategic constraints
Achieving staff representatives bodies negotiation and consultation
Reaching a structured, secure and strategic agreement
Target audience: Employers, human resources managers, workers involved in health
management in companies, industrial physicians.
Means of delivery: Face-to-face 1 day and a half course
Training provider: Elegia Formation
Source/Reference/Website:
http://www.elegia.fr/formation/formation_stress_risques_psychosociaux_conference_166_1384.
htm
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Name of Programme/Course: Psychosocial risks management at work - university degree (in
French)
Country: France
Overview - topic and content: This training aims at being multidisciplinary; it involves aspects of
medicine, psychology, biology, sociology, law, economy and management. It approaches topics
as stress, suffering at work, burnout, mental stress, bullying. The goals to reach are at the end of
this training:
To define one’s own role in the well-being at work
To identify the spread and the limits of the role of other actors of the company
To identify professional stress factors
To build a prevention program
The objectives are to give tools to identify and to assess psychosocial risks at work and binding
theoretical knowledge and practical aspects.
Target audience: Security officers, industrial physician, psychologists, ergonomists,
sociologists, human resources managers
Means of delivery: Face-to-face (110 hours split in 3days/month) course
Training provider: Université de Bourgogne
Source/Reference/Website:
http://www.ubourgogne.fr/fcontinu/IMG/pdf/Fiche_formation_DU_Risques_psychosociaux_DEFINITIVE.pdf
Name of Programme/Course: Evaluating psychosocial risks at work (in French)
Country: France
Overview - topic and content: This course provides: assessment tools tailored to the approach of
the managers attending the course, specifics indicators of psychosocial risks and using results
to deploy preventive actions.
The content of the course covers:
Psychosocial risks definition: characteristics and factors
Case study: Diagnosing psychosocial risks in a company
Fixing objectives and the frame of the psychosocial risks evaluation
Overcoming limits of the evaluation processes of psychosocial risks
Determining which internal indicators are used to evaluate psychosocial risks
Comparing different evaluation tools
Analyse of different evaluation stress questionnaires
Target audience: Industrial physicians, human resources managers, social workers
Means of delivery: Face-to-face 2 days course (seminars)
Training provider: Comundi Formation professionelle
Source/Reference/Website:
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http://www.comundi.fr/formation/119600/evaluer-les-risques-psychosociaux-au-travail.html
Name of Programme/Course: Psychosocial risks adviser certificate (in French)
Country: France
Overview - topic and content: The aim of this training for qualifications in partnership with
CESI (in Brussels) is to allow those concerned with safety and health at work to assure the
mission on prevention of psychosocial risks. At the end of this course, the participants will be
able:
To identify the issues of health in the workplace
To identify the psychosocial risks and the development factors
To better understand the role and the responsibilities of the psychosocial risks adviser
To know the legal frame
To do interviews in the case of complaint for mobbing (harassment)
To know prevention strategies
Target audience: Managers, human resource managers, occupational physicians, nurses
work, the employee representative bodies, CHSCT, mediators, social workers and other actors
within the organization, concerned with the prevention of psychosocial risks and bullying
in private sector organizations or public.
Means of delivery: Face-to-face 8 days course
Training provider: Place de la Mediation
Source/Reference/Website:
http://www.placedelamediation.com/nos-formations-sur-la-prevention-du-harcelement-moral
Name of Programme/Course: Preventing discrimination and harassment (in French)
Country: France
Overview - topic and content: The objectives of this training management and HR are to learn
how to prevent risks of harassment and discrimination often unintentional in business, the legal
frame and management behaviours to adopt.
The program covers:
- the dangers of perception / understanding
- the phenomena of inclusion and exclusion
- harassment case
- the harasser patterns and techniques and the remedies
Target audience: This course is for persons holding a supervision position.
Means of delivery: Face-to-face 2 days course
Training provider: Orsys
Source/Reference/Website:
http://www.orsys.fr/formation-prevention-harcelement-discrimination.asp
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Name of Programme/Course: Psychosocial risks prevention (in French)
Name of Programme/Course: Identifying and managing stress (in French)
Country: France
Overview - topic and content: Stress has real effects on our minds and our bodies. This
course provides information on the effects of stress, explains the causes and offers strategies to
reduce negative effects. The course is divided in 5 parts:
What is stress? Definition and components
The stress physiology and effects on health
How to manage stress
Step 1: Identify sources of stress
Step 2: Develop a plan of stress management
Control :control of stress factors and keeping a healthy lifestyle to reduce stress
Coping: Body, mind and emotions, environment, social life
Target audience: Everyone
Means of delivery: E-learning
Training provider: Connaissance Network
Source/Reference/Website:
http://elearning.connaissance-network.com/formation-en-ligne-identification-et-gestion-dustress/agp523.aspx
Country: France
Overview - topic and content: The objectives are to have a better understanding of the
relationships between work, health and psychosocial risks in one’s company. It is also important
to identify signals to begin a social dialogue and to contribute to the decision of PSR prevention
in one’s company. The course approaches subjects as legal, economical, social, human, health
at work issues, the different aspects of human work, work effects on health, definition of stress,
violence, harassment, conflict, aggression, suffering, definition of health, effects of psychosocial
risks on health, factors of psychosocial risks: multifactorial aspects and interaction. The different
prevention approaches (primary, secondary, tertiary), prevention steps approach and the
conditions of its implementation, prevention, protection, and repair actors and finally the
possible actions to face the warnings.
Target audience: People involved in the prevention in the company (managers, HR managers,
industrial physician, trade union agent...)
Means of delivery: Face-to-face 2 days course
Training provider: CRAM Alsace-Moselle
Source/Reference/Website:
http://www.cram-alsace-moselle.fr/Prevent/formatio/forma14.html
Name of Programme/Course: Prevention and processing of psychosocial risks (in French)
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Country: France
Overview - topic and content: Banque de France is a bank that wants to promote the well-being of its
employees. This measure is part of its social responsibility program.
The course aims at understanding the PSR and managing one’s stress, understanding the PSR mechanisms
and expressing the causes to the hierarchy.
Target audience: managers, employers, employees
Means of delivery: face-to-face 2-3 days course
Training provider: Banque de France
Source/Reference/Website:
http://www.travaillermieux.gouv.fr/IMG/pdf/Demarche_de_prevention_des_risques_psychosociaux_a_la_Banque_de_France.pdf
Name of Programme/Course: Indentifying, assessing and following psychosocial risks (in
French)
Country: France
Overview - topic and content: With this training, participants will understand the stakes
associated with psychosocial risks. They will also identify and assess them to build a global
prevention approach in a company.
Target audience: Human resource director, industrial physician, workers involved in security
and working conditions
Means of delivery: Face-to-face 2 days course
Training provider: Demos
Source/Reference/Website:
http://www.demos.fr/fr/stage-identifier-evaluer-et-suivre-les-risques-psychosociaux-9202.htm
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Name of Programme/Course: Psychosocial risks (in-service training) (in French)
Country: France
Overview - topic and content: The training aims at legitimate the role of the human resource
manager in the management of psychosocial risks, optimizing human resources missions by
integrating the aspects of psychosocial risks and transforming human resource management in
human resource strategy with another human governance.
The program is articulated in 3 steps. Each step aims at decreasing the risks and executing an
operational project. The steps are:
Analyse of the psychosocial risks problematic and action plans
Anti- PSR project
New strategic position of the human resource function
Target audience: Managers, employers, chief operation officer, Human resource manager or
director, people in charge of a mission related with psychosocial risks and wishing to develop
approaches and tools to solve these problems
Means of delivery: Face-to-face course ( 2/3 days per month during 7 months)
Training provider: Groupe IGS
Source/Reference/Website:
http://www.igs-formation-continue.fr/formations/ressources-humaines/risques-psychosociaux,1,4,28.php
Name of Programme/Course: Preventing harassment in the workplace (in French and English)
Country: France
Overview - topic and content: The objective of this e-learning training is to organise yourself to
fight against workplace harassment. The objectives of the course are to:
- Identify the behaviours relating to workplace harassment.
- Diagnose situations likely to degenerate.
- Use all the resources available to implement an effective prevention strategy for harassment.
The program is constituted of three aspects:
- Identifying the main criteria of workplace harassment.
- Identifying risky situations.
- Organising prevention.
Target audience: Directors and HR managers, all professionals involved in preventing and
managing workplace harassment.
Means of delivery: e-learning (30 min)
Training provider: CEGOS
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Source/Reference/Website:
http://www.elearning-cegos.com/e-learning-catalogue/collections/collection/managing-socialrelations-70.html
In Switzerland:
Name of Programme/Course: Stress Management (in French)
Country: Switzerland
Overview - topic and content: According to Romandie Formation, in stressful situations,
someone can be successful if s/he understands the causes of stress, if s/he distinguishes the
good stress from the bad stress and if s/he is trained to protect himself. This course teaches not
only how to recognize one’s personal threshold and reaction to stress, but also to help prevent
and control it. The goals are:
To manage better work pressure
To increase self-confidence
To live positively difficult situations and
To communicate better
Target audience: every person suffering from stress and willing to manage it better to improve
one’s quality of life and work performance
Means of delivery: Face-to-face 2 days course
Training provider: Romandie Formation
Source/Reference/Website:
http://www.romandieformation.ch/index.php?PageID=19&CoursID=2208
Name of Programme/Course: Humanitarian stress management (in French)
Country: Switzerland
Overview - topic and content: With the increase of insecurity, which can make fieldwork
difficult, humanitarian personnel managers feel more and more involved in the development of
preventive programs of psychological support. Teaching the basics of stress management and
security incidents in a sustainable view based on an integrated concept, developed by the CHP
these last ten years allows managers to provide psychological support for professional-level
staff field.
This workshop is designed as an instructor training. It proposes:
Tools for stress and crisis in extreme conditions management
Reflection on a political counselling tailored for the needs and mission of the organization
Helping to start creating an in-house support stress management program for the humanitarian
personnel.
Target audience: Humanitarian personnel, donors, field supervisors, health or HR managers in
humanitarian organizations, employees
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Means of delivery: face-to-face, e-learning (in English)
Training provider: Center for humanitarian psychology
Source/Reference/Website:
http://humanitarian-psy.org/fr/train/staff-welfare-training-programme/stress-management-ininsecure-environments
Name of Programme/Course: Stress and “burn-out” (professional exhaustion) (in French)
Country: Switzerland
Overview - topic and content: Stress and burnout are the adverse consequences of an
overload or improper management in both private and professional life. Being able to
detect the origin and early signs of the stress and burnout, by knowing the difference and
establishing prevention, are the goals of this seminar. Participants will be able to define
stress, burn-out and recognize the warning signs, to develop effective prevention, to talk
openly about a given situation, to practice relaxation techniques to prevent these
problems and to be sensitive to the victims to advise them better.
Target audience: Trade unions members and every interested person
Means of delivery: Face-to-face 2 days course
Training provider: Movendo
Source/Reference/Website:
http://www.movendo.ch/fr/00_movendo/01_kurse/detail.htm?VerdefID=213955
Name of Programme/Course: Health management in the companies (HMC): training and inservice training (in French and German)
Country: Switzerland
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Overview - topic and content: Health Promotion Switzerland (HPS) has developed a concept
that includes materials and methodical suggestions on how to organize and promote the
training of various stakeholders in the field of health promotion in companies across
Switzerland. To accommodate the different backgrounds of those responsible in the
management of health, HPS developed four modules:
Basic knowledge on Health management in the company
Goal: learning how to educate people about the health management and be able to convince
them
Description: Development of persuasive arguments; positive interaction between work and
health (“salutogenesis”); impact of working conditions, of workloads and resources on
employee’s health; economic interactions between work and health; importance of work
organization for health; importance of management for health
Duration: 0.5 - 2 days
Analysis of working conditions, workloads and resources
Purpose: learning different analysis forms and how to use them
Contents: Overview of analysis methods (Interviews, questionnaires, observation
methods);engagement opportunities, costs and benefits of different methods; problems of the
company to analyze health; implementation of an absence analysis: possibilities and limits; the
circle of health: integration into a HMC and process
Duration: 2 days
The measurements of a HMC
Purpose: learning the HMC methods and using them in a focused manner
Description: Objectives of the HMC: HMC and organizational development, HMC and personnel
management, Organization of work in favour of personality and health, basics in management
project relevant for a HMC, information and communication within the company
Duration: 1 - 2 days
Assessment and integration
Goal: Integrating health management and sustainability
Description: HMC and management systems known:
Quality criteria of a HMC
Relationship between health and indicators (absenteeism, bonus systems, etc...)
Controlling in the HMC
Duration: 0.5 -1 day
Target audience: Workers involved in health management in companies
Means of delivery: Face-to-face 1-2 days course
Training provider: Health Promotion Switzerland
Source/Reference/Website:
http://www.gesundheitsfoerderung.ch/pages/Betriebliche_Gesundheitsfoerderung/Grundlagen_
Wissen/aus_weiterbildung.php?lang=f
Name of Programme/Course: Stressnostress website (in French, German and Italian)
Country: Switzerland
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Overview - topic and content: This program aims at decreasing and preventing stress at
the workplace. This project is provided by the Swiss Government, Suva (the biggest
mandatory accident insurance in Switzerland) and Health Promotion Switzerland. The
website provides organizational level and individual level measures. The objectives are:
To inform users about stress, to differentiate “bad stress” and “good stress”, to identify stress
symptoms and causes.
Users can undertake the first steps toward reduction and prevention of stress in the workplace
To provide other ways to consolidate motivation factors.
Target audience: Employers, employees, managers, human resources workers.
Means of delivery: website
Training provider: Swiss government, Suva and Health Promotion Switzerland
Source/Reference/Website: http://www.stressnostress.ch/fr/liens-et-bibliographie.html
Name of Programme/Course: PME- Vital : Program for the wellbeing in companies (in
French, German and Italian)
Country: Switzerland
Overview - topic and content: PME- vital is a free product offered by Health Promotion
Switzerland to encourage, to coordinate and to evaluate health promotion in the Swiss
companies. The program can be used in an autonomous way. The goal of this program is to
increase awareness on work conditions, their impact on health and finally to improve these
aspects. The steps of the program are:
Awareness: Awareness workshop and planning debate
Analyse: survey of managers, employees
Strategic development: Resources evaluation and measures planning
Implementation modules:
organizational development: work organization and ergonomic aspects
personal development: team work, health promoter supervision
healthy lifestyle: wellbeing and stress management
Evaluation and integration
For each step, slides and mementos are provided on the website
Target audience: Managers, employees
Means of delivery: Web-based toolkit
Training provider: Health Promotion Switzerland
Source/Reference/Website: http://www.pme-vital.ch/default.asp?page=ueberuns&cat=0
Name of Programme/Course: Security engineers training (in French, German and Italian)
Country: Switzerland
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Overview - topic and content: During their training to become a security engineers,
students have a 2 day course on cultural aspects of security with a focus on
psychosocial risks and their impact on behaviour. This training is provided in French,
German and Italian.
Target audience: Engineers and scientists recently promoted security engineers by their
employer or providing a corresponding function as main task, security engineers in the division
of security work.
Means of delivery: face-to-face 2 days course
Training provider: SUVA (accident insurance)
Source/Reference/Website: http://www.suva.ch/kurse/fr/kurse-3/kurs_detail_3.htm?courseId=2
Name of Programme/Course: Swiss Burn-out (in French, German and English)
Country: Switzerland
Overview - topic and content: Swiss Burn-out wishes to attract attention of public
authorities and politics on the “burn-out” (i.e. professional exhaustion) to find together
solutions. Swiss burn-out provides forums, documentation, advices... This project is
conducted by professionals as psychologists and sociologists.
Target audience: Patient organizations and self help groups; interest groups, private
organizations and representations of specialists, general practitioners and medical specialists,
psychologists; employers; professional associations of lawyers; economists, etc.; specialized
organizations operating at the cantonal and federal level; public health actors
Means of delivery: website
Training provider: Swiss burnout
Source/Reference/Website: http://www.swissburnout.ch/?lang=fr
Name of Programme/Course: Mobbing (Bullying at the workplace) (in French)
Country: Switzerland
Overview - topic and content: The mobbing or bullying at the workplace is said being 7
times more frequently in the hospitals than elsewhere. That’s why there is a need to
detect the signals early and to end the phenomena. The goal of the course is to identify
the mobbing situations requesting institutional, personal or group interventions to
assure the protection of the victim and the well-being of the whole group. More precisely
the objectives are:
To identify the characteristics of the mobbing and to differentiate them from those of the conflict
To identify mobbing manifestations and their consequences
To learn the legal implications of mobbing
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To understand mechanisms of mobbing
To be aware of the different levels of personal, group, hierarchical and institutional responsibility
that are involved in mobbing situations.
To learn the means to intervene in mobbing situations, proven or potential.
Target audience: Every person willing to know better mobbing concept in a prevention goal or
early detection of its manifestations
Means of delivery: Face-to-face one day course
Training provider: CHUV
Source/Reference/Website: http://www.chuv.ch/formation/for-fps9-cours-com4
Name of Programme/Course: Protection of personality and mobbing: labour law course (in
French)
Country: Switzerland
Overview - topic and content: This course covers the different aspects of the employee’s
rights protection. The topics are:
The limits of the right to control and the right to give instructions,
The interview,
The prohibition of sexual harassment and mobbing,
The protection of personal data,
The consequences when there is violation of the personality rights
Target audience: Managers, human resources managers, employers
Means of delivery: Face-to-face one day course
Training provider: CVCI (Chambre Vaudoise du Commerce et de l’Industrie)
Source/Reference/Website:http://www.cvci.ch/nocache/reseautage/manifestations.html?iden=258&eventView=3&day=7&month=9&year=2010&v
iew=4
Name of Programme/Course: Sexual harassment at workplace – Preventing and acting (in
German)
Country: Switzerland
Overview - topic and content: Coping with sexual harassment at workplace is not yet a
main preoccupation for managers or employers. However this problem can conduct to a
bad image for the company and a source of conflicts within the company. The course
provides basics to prevent or manage the problem of sexual harassment at the
workplace.
Target audience: Managers, human resources managers, employers
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Means of delivery: Face-to-face one day course
Training provider: CVCI (Chambre Vaudoise du Commerce et de l’Industrie)
Source/Reference/Website:
http://www.ebg.admin.ch/themen/00008/00074/00086/index.html?lang=fr
Name of Programme/Course: Mobbing Helpcenter Zurich & Bern (in German)
Country: Switzerland
Overview - topic and content: This Helpcenter work with employees who are harassed at
their workplace. With specialists, as psychologists, employees can find solutions for
example which legal options they have. Specialists can also intercede with the employers
or a third party to find a satisfying solution. They also work directly with the employers in
workshops to helps them prevent this phenomena.
Target audience: Managers, employers, employees
Means of delivery: Face-to-face
Training provider: Mobbing Helpcenter Zurich & Bern
Source/Reference/Website: http://www.mobbing-beratungsstelle.ch/5/Home_.html
Name of Programme/Course: Impact Group (in French)
Country: Switzerland
Overview - topic and content: The mission of this group is to prevent, to manage conflicts and
to establish facts in psychological or sexual harassment situations. During its mission, it can
organise information and training reunions.
Target audience: Collaborators working for the state of Vaud (Canton de Vaud), physicians
and chiefs residents.
Means of delivery: Face-to-face
Training provider: Groupe Impact (State of Vaud)
Source/Reference/Website:
http://www.vd.ch/fr/autorites/groupe-impact/missions-et-activites/investigation/
Name of Programme/Course: Mobbing- Zentrale Website (in French and German)
Country: Switzerland
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Overview - topic and content: This website is created by a lawyer. He provides legal advices,
information about mobbing as articles, testimonials, parliamentary initiatives concerning
mobbing, reports of various conferences and some contacts of specialists.
Target audience: Everyone
Means of delivery: Website
Training provider: Mobbing Zentrale
Source/Reference/Website: http://www.mobbing-zentrale.ch/plan%20%20site.htm
Name of Programme/Course: Professional stress (in French, in German, in Italian)
Country: Switzerland
Overview - topic and content: The course provides advices to understand what or who can
harass us, our reactions and responses and to consider new attitudes in the professional and
private life.
The goals of the training are:
To understand the mechanism of stress
To analyze the sources of professional stress and triggers common to particular professional
sectors
To implement new behavior patterns in order to face up to stress as an individual
To envisage new attitudes on the professional level.
The content of the course is constituted by :
Stress triggers (people and situations)
in professional life
specific to the activities of each population
Qualitative and quantitative aspects of stress (the optimal level of solicitation)
Common and possible answers
Stress-related physiological reactions: some facts
Overcoming a stressful situation by understanding it
Safety valves and scientific tools to reduce stress in one’s daily life.
Target audience: Everyone
Means of delivery: Face-to-face
Training provider: Vicario Consulting SA
Source/Reference/Website: http://www.vicario.ch/management/formation/stress.html
Name of Programme/Course: Consultant - Learning and improving the know-how/sharing
experience (in German)
Country: Switzerland
Overview - topic and content: During the course, examples from practice and experiences
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from other participants are provided. The course clarifies the conditions where mobbing and
sexual harassment occur, the legal background and the role of the adviser.
Target audience: For those who would like to become consultant in a company, who would like
to refresh their knowledge or who want to share their experience.
Means of delivery: Face-to-face 1 day course
Training provider: BeTrieb
Source/Reference/Website: http://www.betrieb.ch/documents/VPSeptNov2010.pdf
Name of Programme/Course: Training on demand (in French)
Country: Switzerland
Overview - topic and content: The Company Psynergie International Inc. is composed of
psychologists who provide training on demand for companies. After an analysis of the
needs and a definition of the objectives that they conduct with the participant, a training
concept will be created to fit with the social and professional context.
Target audience: Everyone
Means of delivery: Face-to face
Training provider: Psynergie International Inc.
Source/Reference/Website: http://www.psynergie.ch/offrons.html
In France and Switzerland
Name of Programme/Course: Stress Management (in French)
Country: France and Switzerland
Overview - topic and content: As the financial and human costs of stress are more and
more important for the companies, this training provides to the employers methods to
face problems, emotions and stress occurring in the professional life. It helps to better
understand stress, to take advantage of it and to use it constructively.
The content of the training includes:
Identifying factors and stress levels
Evaluating its own way to respond to stress
Learning to manage one’s stress
Reinforcing one’s manager skills in stress management
Target audience: Managers or employers
Means of delivery: Face-to-face 3 days course (21 hours) followed by 30 days of coaching and
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an exam.
Training provider: Egilia Suisse
Source/Reference/Website:
http://www.egilia.ch/formation-gestion-stress?gclid=CPbDhauPz6MCFQKVzAodLXIMdg
Germany
Name of Programme/Course: Psychological strains – risk assessment (basic course)
Country: Germany
Overview - topic and content:
High performance requirements and the fast technical and organisational changes in society
result in a noticeable increase of psychological and psychosomatic strains. Work-related
disorders can be a consequence. An integrated risk assessment can help against it.
Content:
Psychological and physical strains and their effects
Risk assessment and relieving actions for employers and employees
Initiatives and possibilities for the works committee
Target audience: Employee representatives, occupational physicians, experts for occupational
health and safety, representatives for the severely disabled, equal opportunity commissioners
ect.
Means of delivery: five-day face-to-face seminar
Training provider: Confederation of German Trade Unions (DGB)
Source/Reference/Website: Seminar flyer of the DGB Bildungswerk e.V., Hans Böckler-Straße
39, D-40476 Düsseldorf, http://www.dgb-bildungswerk.de/
Name of Programme/Course: Psychological strains examined – a transboundary view
Country: Germany
Overview - topic and content:
Background to this seminar is the European campaign for risk assessment 2008-2009 “Healthy
workplaces – a benefit for everyone”. It aims to keep a close eye on the topic of psychological
demands in the European context including national aspects. Especially the Scandinavian
countries offer a lot of best practice examples of how to organise an effective HR management
in order to prevent psychological strains.
Content:
Reasons for psychological strains – a glance at the European neighbours: European
comparison, results of Scandinavian work research
Methods of risk assessment: expert evaluation, inspection, measurements with variable strain,
employee survey
Content of the international norm DIN EN ISO 10075 (ergonomic basics regarding psychological
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work strain)
Best practice examples from the European neighbour countries
Acting possibilities for work committees
Target audience: Employee representatives, occupational physicians, experts for occupational
health and safety, representatives for the severely disabled, equal opportunity commissioners
ect.
Means of delivery: five-day face-to-face seminar
Training provider: Confederation of German Trade Unions (DGB)
Source/Reference/Website: Seminar flyer of the DGB Bildungswerk e.V., Hans Böckler-Straße
39 , D-40476 Düsseldorf, http://www.dgb-bildungswerk.de/
Name of Programme/Course: Impulse workshop risk assessment – psychological strains
Country: Germany
Overview - topic and content:
This workshop wants to reach those who are already experienced in using risk assessment in
order to give them a platform to exchange their experiences, to discuss their actions and to
develop new strategies for the organisation they work in.
Content:
Current ergonomic findings
Integration of psychological strains into risk assessment
Development of concrete starting points for a works agreement
Legal basics and current jurisdiction
Implementation possibilities
Development of concrete goals for corporate practice and concrete action possibilities for work
committees
Target audience: Employee representatives, occupational physicians, experts for occupational
health and safety, representatives for the severely disabled, equal opportunity commissioners
Means of delivery: five-day face-to-face seminar
Training provider: Confederation of German Trade Unions (DGB)
Source/Reference/Website: Seminar flyer of the DGB Bildungswerk e.V., Hans Böckler-Straße
39 , D-40476 Düsseldorf, http://www.dgb-bildungswerk.de/
Name of Programme/Course: Out of the exhaustion trap – balancing physical and
psychological health
Country: Germany
Overview - topic and content:
This seminar focuses on medical basics and strategies for handling diseases and prevention. A
special meaning have techniques for self-protection for stress and burn-out prevention in typical
stress situations. The seminar aims to develop a strategy for occupational health management.
Content:
Preventing accidents and health promotion
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Strain reactions
How to develop re-integration plans considering psychological strains
Risk assessment of physical and psychological strains
Stress, burn-out and their consequences
Acting possibilities and strategies
Target audience: Employee representatives, occupational physicians, experts for occupational
health and safety, representatives for the severely disabled, equal opportunity commissioners
Means of delivery: five-day face-to-face seminar
Training provider: Confederation of German Trade Unions (DGB)
Source/Reference/Website: Seminar flyer of the DGB Bildungswerk e.V., Hans Böckler-Straße
39 , D-40476 Düsseldorf, http://www.dgb-bildungswerk.de/
Name of Programme/Course: To assess psychosocial risks
Country: Germany
Overview - topic and content:
Assessing psychological strains: what are psychological strains at the workplace?
Ergonomic basics, stress mechanisms, condition oriented prevention and behaviour oriented
prevention, risk assessment
Legal frameworks
Stress management: organisational aspects, how to initiate projects and piloting, how to
develop an organisational action plan
Target audience:
Mainly work committee members but also representatives for the severely disabled or other
interested from the employee representatives
Means of delivery: one-week seminars + 2,5-day implementation seminars after three months
Training provider: The Industrial Union of Metalworkers (IG Metall)
Source/Reference/Website: IG Metall Bildungs- und Konferenzzentrum, Otto-Brenner-Str. 100,
D-45549 Sprockhövel
http://netkey40.igmetall.de/homepages/bildungsstaette_sprockhoevel/start.html
Name of Programme/Course: Workshop Good Work 2009: Health and Good Work – a serious
topic
Country: Germany
Overview - topic and content:
In times of economic crises topics like good work and human job design do not seem to be in
vogue. At the time employee representatives recognise that the employees’ health and
employability are getting worse due to increased work pressure. How can good work be
ensured under these circumstances?
Content:
Psychological health at work – prevention for companies (psychological strains: assessment
and actions
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Holistic risk assessments – state of implementation, problems and requirement from the view of
practice and of a BAuA research project
Initiative Good work in office: demands on a contemporary health protection in office work
Assembly-line work – a people-friendly design?
Target audience: Work committee members, consultants and scientists
Means of delivery: two-day workshop
Training provider: The Industrial Union of Metalworkers (IG Metall), Federal Institute of
Occupational Health and Safety (BAuA)
Source/Reference/Website: IG Metall Bildungs- und Konferenzzentrum, Otto-Brenner-Str. 100,
D-45549 Sprockhövel
http://netkey40.igmetall.de/homepages/bildungsstaette_sprockhoevel/start.html
Name of Programme/Course: Implementation of a holistic risk assessment with the so called
“START-method”
Country: Germany
Overview - topic and content:
Training and consulting with the so called “START-method” for the implementation of a holistic
risk assessment. This method covers legal frameworks, norms, ergonomic findings and can be
customised for the companies it shall be used in.
Target audience: Work committee members, representatives for the severely disabled,
occupational safety experts, occupational physicians
Means of delivery: one-day face to face seminar
Training provider: the Industrial Union of Metalworkers Baden-Wuerttemberg (IG Metall
Baden-Württemberg)
Source/Reference/Website: IG Metall Bezirksleitung Baden-Württemberg, Stuttgarter Str. 23,
D-70469 Stuttgart, http://www.bw.igm.de/; see also
http://www.boeckler.de/show_product_hbs.html?productfile=HBS-004423.xml
Name of Programme/Course: Handling psychological strains and stress at the workplace
(basic seminar)
Country: Germany
Overview - topic and content:
Stress at the workplace causes health problems for more and more individuals: insomnia,
backache and high blood pressure are often results of high work strain. In this seminar the
relation of stress perception and health consequences are explained. Actions are developed to
reduce stress at the workplace.
Content:
Definition: What are psychological strains?
The health consequences of stress
How someone can protect oneself from stress
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The content of the DIN-norm about psychological strains
Ways to measure stress strains at the workplace
Action for reducing excessive demands and stress
Target audience: Work committee members, representatives for the severely disabled
Means of delivery: three-day face to face seminar
Training provider: the Industrial Union of Metalworkers Baden-Wuerttemberg (IG Metall
Baden-Württemberg)
Source/Reference/Website: IG Metall Bezirksleitung Baden-Württemberg, Stuttgarter Str. 23,
D-70469 Stuttgart, http://www.bw.igm.de/
Name of Programme/Course: Handling psychological strains and stress at the workplace
(advanced course)
Country: Germany
Overview - topic and content:
According to the labour protection law employees are obliged to implement risk assessment at
the workplace. Work committee members have to make sure that manager behaviour, work
organisation, work schedules and other stress causing factors are included in the risk
assessment.
The campaign “Crime scene company” (Tatort Betrieb) wants to support work committee
members and representatives for the severely disabled in the psychological risk assessment so
that all work strains are included and not only risks of accidents.
Content:
The legal framework of risk assessment
Methods for implementing risk assessment
Integration of psychological strains into risk assessment
Federal Labour Court decisions regarding the implementation of risk assessment
The results of arbitration committees give encouragement
The work committee members’ participation in the implementation of risk assessment
Content of a work committee agreement
Target audience: Work committee members, representatives for the severely disabled
Means of delivery: three-day face to face seminar
Training provider: the Industrial Union of Metalworkers Baden-Wuerttemberg (IG Metall
Baden-Württemberg)
Source/Reference/Website: IG Metall Bezirksleitung Baden-Württemberg, Stuttgarter Str. 23,
D-70469 Stuttgart, http://www.bw.igm.de/
Name of Programme/Course: Stress prevention for train drivers in regional traffic
Country: Germany
Overview - topic and content:
The interactive training program contains a part with information with knowledge test and an
exercise part. In the information part examples from the driver’s everyday work are used to
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explain how stress occurs, how stress affects a person and what the driver can do in order to
prevent stress. In the training part the participants are confronted with demands from their
everyday work.
For train drivers in regional traffic the training part contains e. g. situations at train stops,
conflicts with passengers, critical traffic situations, which are displayed in real or virtual pictures.
By using the training program the participant has to manage various demands.
The participant is supposed to learn:
to anticipate critical driving situations
to react adequately to these situations
to better coordinate complex tasks
Target audience: Train drivers in regional traffic
Means of delivery:
Computer-based training (assisted)
Training provider: Deutsche Bahn AG (DB) (the German national railway company), the
Industrial Union of train drivers (BG Bahnen)
Source/Reference/Website: http://www.stresspraevention.de/eisenbahn/index.html
Name of Programme/Course: Stress prevention for switchyard engineers
Country: Germany
Overview - topic and content:
The interactive training program contains a part with information with knowledge test and an
exercise part. In the information part examples from the switchyard engineers’ everyday work
are used to explain how stress occurs, how stress affects a person and what the driver can do
in order to prevent stress. In the training part the participants are confronted with demands from
their everyday work.
For switchyard engineers the training part contains situations in which they usually meet
obstacles e. g. situations at loading points, longer unplanned waiting time or communication
problems with dispatchers.
The participant is supposed to learn:
how to recognise the consequences of obstacles in good time prior to their appearance
the alternatives for action that are available
how to act organised in order to handle obstacles adequately
Target audience: switchyard engineers
Means of delivery:
Computer-based training (assisted)
Training provider: Deutsche Bahn AG (DB) (the German national railway company), the
Industrial Union of train drivers (BG Bahnen)
Source/Reference/Website: http://www.stresspraevention.de/eisenbahn/index.html
Name of Programme/Course: Recognising stress – tips for handling
Country: Germany
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Overview - topic and content:
Get to know stress: stress stimulus and stress reaction, stress as self-protection, how to differ
between stressors
To face your own stress: tracing personal stress reactions, the Kaluza “stress checklist”, model
of stress development
Strategies against stress: how to face stress, exercises, rotating shifts, night shifts/night work,
self-test, long-term success, further recommendations
Target audience: Employees and managers
Means of delivery: Brochure
Training provider: Deutsche Bahn AG (DB) (the German national railway company)
Source/Reference/Website: Deutsche Bahn AG, Gesundheitsmanagement, Potsdamer Platz
2, D-10785 Berlin
http://www.deutschebahn.com/site/bahn/de/geschaefte/personaldienstleistungen/
gesundheitsservice/
gesundheitsservice.html
Name of Programme/Course: Handling critical situations – case studies, theory, guidance
Country: Germany
Overview - topic and content:
Case studies: accident in goods traffic: experiences of an engine driver, assault against a
conductor in regional traffic, accident in long-distance traffic: experiences of an engine driver
and a train attendant
Theory: Which reactions can occur? What happens when we face excessive stress? How do
stress reactions emerge? What is a post-traumatic stress disorder? When is a psychological
trauma overcome? How do affected people manage to handle their everyday life again?
Guidance: How do I act in an emergency situation? How can I get myself calm? Who supports
me? Who can help me? Suicide: figures and background. Further information
Target audience: Mainly train drivers, conductors
Means of delivery: Brochure
Training provider: Deutsche Bahn AG (DB) (the German national railway company)
Source/Reference/Website: Deutsche Bahn AG, Health Management, Potsdamer Platz 2, D10785 Berlin
http://www.deutschebahn.com/site/bahn/de/geschaefte/personaldienstleistungen/
gesundheitsservice/
gesundheitsservice.html
Name of Programme/Course: Facing changes positively – psychological consequences of
change processes
Country: Germany
Overview - topic and content:
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Personal analysis of the current situation
Progression of change management processes
Changes – influenceable?
Motivation as supporting and impediment factor
Acknowledging and using resources
Individual strategies for organising change processes – personal action plan
Target audience: Employees
Means of delivery: one-day face-to-face seminar
Training provider: The B·A·D Group (one of the biggest occupational health and safety
companies in Europe headquartered in Germany)
Source/Reference/Website: B.A.D Gesundheitsvorsorge und Sicherheitstechnik GmbH, HR
Management, Herbert-Rabius-Str. 24, D-53225 Bonn, http://www.bad-gmbh.de/
Name of Programme/Course: Psychological strains and their consequences – psychological
conspicuities at the workplace
Country: Germany
Overview - topic and content:
The consequences of stress and psychosocial from a medical point of view
Psychosocial strains and their consequences at the workplace
Sensitisation for psychological changes at the workplace
Change processes as a special source for strains
Psychological work contract and the dynamic of humiliation,
Recommendation for action for managers
Introduction of procedures used for managing crisis (if applicable)
Internal and external support available
Target audience: Managers
Means of delivery: four-hour face-to-face seminar
Training provider: The B·A·D Group (one of the biggest occupational health and safety
companies in Europe headquartered in Germany)
Source/Reference/Website: B.A.D Gesundheitsvorsorge und Sicherheitstechnik GmbH, HR
Management, Herbert-Rabius-Str. 24, D-53225 Bonn, http://www.bad-gmbh.de/
Name of Programme/Course: Stress coping – how to handle stress
Country: Germany
Overview - topic and content:
Stress – a phenomenon of our time?
Stress development: positive and negative stress, avoidable stress factors
How to influence the stress level at the workplace
personality and stress
The power of thoughts
motion exercises, relaxation exercises
95
Target audience: Employees and managers
Means of delivery: six-hour face-face-seminar
Training provider: The B·A·D Group (one of the biggest occupational health and safety
companies in Europe headquartered in Germany)
Source/Reference/Website: B.A.D Gesundheitsvorsorge und Sicherheitstechnik GmbH, HR
Management Herbert-Rabius-Str. 24, D-53225 Bonn, http://www.bad-gmbh.de/
Name of Programme/Course: Preventing health damages after serious occupational accidents
Country: Germany
Overview - topic and content:
110 – emergency, emergency acts and their effects on psyche
A short introduction into psychic trauma theory (definition, reaction, post traumatic stress
disorder)
How to overcome the crisis with the help of colleagues and family
How to handle own strains
Help from statutory accident insurance
Guidance and checklists
Target audience: Those responsible for preventing occupational health damages, employers
who are responsible for first-aid interventions, organisations offering first-aid interventions
Means of delivery: Brochure
Training provider: Employer's Liability Insurance Association Metal North South (BGM)
Source/Reference/Website: http://www.heymanns.com/servlet/PB/show/1225111/bgi5046.pdf
Name of Programme/Course: Stress at the workplace
Country: Germany
Overview - topic and content:
Stress – engine and risk factor in the working environment
Stress as a reason for accidents
Prevention of work-related health hazards
Stress from the employee’s point of view
Stress from the employers’ point of view
Stress from the company’s point of view
Checklists: how to develop and to use them, quick check and self help
Target audience: Managers
Means of delivery: Brochure
Training provider: Employer's Liability Insurance Association Metal North South (BGM)
96
Source/Reference/Website:
http://www.bg-metall.de/fileadmin/downloads/Gesundheitsschutz/bgi609.pdf
Name of Programme/Course: Managers in upper management – how to recognize, evaluate
and influence psychological strains
Country: Germany
Overview - topic and content:
Psychological strains and demands: the demand - strain model, indicators for assessing
psychological demands and strains
Developing strategies for the handling of mental underload (monotony), mental overload
(stress), burn out and mobbing
Holistic strategies focussing on condition oriented prevention such as health-promoting
workplace design, participating strategies and individual stress management strategies
Target audience: Managers
Means of delivery: three-day face to face seminar
Training provider: Employer's Liability Insurance Association Metal North South (BGM)
Source/Reference/Website:
http://www.bg-metall.de/fileadmin/downloads/Ausbildung/Ausb_Broschuere_2011.pdf
Name of Programme/Course: The psychology of occupational safety: to understand and
change behaviour, to communicate and motivate
Country: Germany
Overview - topic and content:
Occupational safety experts often face the difficult task to bring managers and other parts of the
organisation to get involved with occupational safety. Often different competing objectives have
to be balanced at the same time such as cost reduction, self-regulation and workplace safety
while having an eye on financial and time resources. The seminar offers information about risk
behaviour, psychological strains and motivation. In practical exercises the participants learn the
cohesion and to improve their communication and Motivation.
Content:
The expert's for occupational safety tasks and rolls in the field of occupational health and safety
Psychological reasons for accidents
Risk behaviour and risk reduction
Motivation exercises
Conflicts, stress, mobbing and health
Communication: verbal, non-verbal and via media
Conflict management exercises
Promotion of team motivation and self-responsibility
Team-based exercises for recognition and change of occupational safety problems
The integration of occupational safety in HR and change management
Measurement of own occupational safety activities
Target audience:
Occupational safety experts
97
Means of delivery: five-day face to face seminar
Training provider: Employer's Liability Insurance Association Metal North South (BGM)
Source/Reference/Website:
http://www.bg-metall.de/fileadmin/downloads/Ausbildung/Ausb_Broschuere_2011.pdf
Name of Programme/Course: Psychological strains and demands
Country: Germany
Overview - topic and content:
the strain-demand model, indicators for recognising psychological strains and demands
Analysis methods: overview, choice criteria, choice exercises, training of usage
Tips for positive change: condition oriented prevention and behaviour oriented prevention
The role of the occupational safety expert and opportunities of action
Target audience: Occupational safety experts
Means of delivery:
three-day face to face seminar
Training provider: Employer's Liability Insurance Association Metal North South (BGM)
Source/Reference/Website:
http://www.bg-metall.de/fileadmin/downloads/Ausbildung/Ausb_Broschuere_2011.pdf
Name of Programme/Course: Work-related psychological strains - overview
Country: Germany
Overview - topic and content:
Strains, demands and their consequences
Psychosocial strains such as mobbing and conflicts
Stress, monotony, exhaustion
Psychological reasons for accidents
Ways to identify psychological strains
Ways to prevent psychological strains
Target audience: Managers of small enterprises, occupational safety experts, work committee
members
Means of delivery:
three-day face to face seminar
Training provider: Employer's Liability Insurance Association Metal North South (BGM)
Source/Reference/Website:
http://www.bg-metall.de/fileadmin/downloads/Ausbildung/Ausb_Broschuere_2011.pdf
Name of Programme/Course: Stress prevention
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Country: Germany
Overview - topic and content::
What is stress?
The effects of stress on the immune and endocrine system
Stress triggers and their evaluation
Psychological strains caused by work: how to handle anger and problems, social and individual
conflicts, time management, communication, leadership and motivation
The consequences of psychological strains
Harmful behaviour
Stress prevention and stress management: developing anti-stress programs, mental hygiene as
stress reduction
Target audience: Managers, occupational safety experts, occupational physicians, work
committee members
Means of delivery:
three-day face to face seminar
Training provider: Employer's Liability Insurance Association Metal North South (BGM)
Source/Reference/Website:
http://www.bg-metall.de/fileadmin/downloads/Ausbildung/Ausb_Broschuere_2011.pdf
Name of Programme/Course: Rescue operations: only the one who approaches safely can
help
Country: Germany
Overview - topic and content:
Rescue operations are often very stressful for the vehicle drivers. In order to cope better and to
prevent accidents adequate behaviour is trained in a blended learning situation.
Content:
Rescue operations as exceptional situation in traffic
Specific reasons for accidents at rescue operations
The usage of special rights and way-leaves in the context of the road traffic act
Demands and strains for driver
Perception and information processing
Stress and stress management strategies
Simulation of traffic situations during rescue operation
Driving strategies for risk minimising
Computer-based training, topic: driving physics
Target audience: ambulance/fire engine/police car drivers and their leaders
Means of delivery: face to face seminar and computer-based training (assisted)
Training provider: The Institute for Work and Health of the German Social Accident Insurance
(IAG)
Source/Reference/Website: https://app.ehrportal.eu/dguv/webmodul/index.jsp?key=1
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Name of Programme/Course: How to stay calm and healthy in stressful situations with clients
and colleagues
Country: Germany
Overview - topic and content:
Psychological strains often occur within social relations at the workplace. The participants train
techniques and strategies in order to handle clients and colleagues.
How do I recognise stress in myself or my conversational partner?
How does my conversational style influence stress level?
How to identify stress reinforcement in the professional setting
How to track self-created stress reinforcement
How to handle complaints and aggressions
Awareness – for oneself and others
How to handle critical situations: short relaxation exercises
Reducing and preventing stress-related tensions: practical exercises
Target audience: trainers in the field of occupational health and safety, experts for prevention
in the Social Accident Insurance, experts and managers in the field of safety and health,
supervisors in the Social Accident Insurance
Means of delivery: face to face seminar
Training provider: The Institute for Work and Health of the German Social Accident Insurance
(IAG)
Source/Reference/Website: https://app.ehrportal.eu/dguv/webmodul/index.jsp?key=1
Name of Programme/Course: Assessment of psychological demands at the workplace
Country: Germany
Overview - topic and content:
Demands, strains and their results
How to assess demands and strains at the workplace
Assessment exercises
Insight into expert assessment
General opportunities to reduce psychological hazards at the workplace
Target audience: trainers in the field of occupational health and safety, experts for prevention
in the Social Accident Insurance, experts and managers in the field of safety and health,
supervisors in the Social Accident Insurance
Means of delivery: face to face seminar
Training provider: The Institute for Work and Health of the German Social Accident Insurance
(IAG)
Source/Reference/Website: https://app.ehrportal.eu/dguv/webmodul/index.jsp?key=1
Name of Programme/Course: Work and psyche: possible courses of action for supervisors
100
Country: Germany
Overview - topic and content:
How to recognise psychological demands at the workplace
Guidance of the industrial employer's liability insurance associations
Disambiguation, legal basis and current developments
Ways to analyse psychological demands, instruments for prevention and actions to eliminate
psychological strains
How to appeal to entrepreneurs, managers and employees
Target audience: trainers in the field of occupational health and safety, experts for prevention
in the Social Accident Insurance, experts and managers in the field of safety and health,
supervisors in the Social Accident Insurance
Means of delivery: face to face seminar
Training provider: The Institute for Work and Health of the German Social Accident Insurance
(IAG)
Source/Reference/Website: https://app.ehrportal.eu/dguv/webmodul/index.jsp?key=1
Name of Programme/Course: Prevention in the new ways of employment:
Country: Germany
Overview - topic and content:
Which are the typical demands in the new ways of employment such as temporary employment,
freelance or telecommuting?
Which ways of psychological assessment are used and which are the advantages and
disadvantages in relation to the new ways of employment?
Which are the most effective actions to reduce psychological strains in the new ways of
employment?
Target audience: trainers in the field of occupational health and safety, experts for prevention
in the Social Accident Insurance, experts and managers in the field of safety and health,
supervisors in the Social Accident Insurance
Means of delivery: face to face seminar
Training provider: The Institute for Work and Health of the German Social Accident Insurance
(IAG)
Source/Reference/Website: https://app.ehrportal.eu/dguv/webmodul/index.jsp?key=1
Name of Programme/Course: Mobbing – escalation at the workplace
Country: Germany
Overview - topic and content:
Conflicts and mobbing at the workplace often lead to diseases and to dismissals. What is the
difference between conflict and mobbing and which actions can be taken in order to solve it?
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Content:
From conflict to mobbing: a term definition
When mobbing begins and how the mobbing spiral goes upward
Mobbing consequences for the victim and the organisation
How to recognise mobbing and how to fight against it
Mobbing prevention
Legal aspects from civil, criminal and employment law
Target audience: trainers in the field of occupational health and safety, experts for prevention
in the Social Accident Insurance, experts and managers in the field of safety and health,
supervisors in the Social Accident Insurance
Means of delivery: face to face seminar
Training provider: The Institute for Work and Health of the German Social Accident Insurance
(IAG)
Source/Reference/Website: https://app.ehrportal.eu/dguv/webmodul/index.jsp?key=1
Name of Programme/Course: Watch, act, help: violence prevention at the workplace
Country: Germany
Overview - topic and content:
Kinds of violence
Psychological circumstances leading to disposition for violence
Overview: endangered fields of work and individuals
How to recognise critical signal and situations
Condition oriented prevention and behaviour oriented prevention
Necessary interventions after harassments and assaults
Target audience: trainer in the field of occupational health and safety, experts for prevention in
the Social Accident Insurance, experts and managers in the field of safety and health,
supervisors in the Social Accident Insurance
Means of delivery: face to face seminar
Training provider: The Institute for Work and Health of the German Social Accident Insurance
(IAG)
Source/Reference/Website: https://app.ehrportal.eu/dguv/webmodul/index.jsp?key=1
Name of Programme/Course: Intercultural violence prevention for employees at public
administration
Country: Germany
Overview - topic and content:
Different strategies for integration and acculturation of migrants in Germany
The first, second and third generation of migrants in Germany: similarities and differences
Cultural differences in communication and conflict handling
How to prevent and handle culture related conflict situations
Basic emotions and cultural differences in body language
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Practical exercises and case studies
Target audience: trainer in the field of occupational health and safety, experts for prevention in
the Social Accident Insurance, experts and managers in the field of safety and health,
supervisors in the Social Accident Insurance
Means of delivery: face to face seminar
Training provider: The Institute for Work and Health of the German Social Accident Insurance
(IAG)
Source/Reference/Website: https://app.ehrportal.eu/dguv/webmodul/index.jsp?key=1
Name of Programme/Course: How to handle conflicts and stress at the workplace
Country: Germany
Overview - topic and content:
This course is about the question how to handle oneself and others better in conflict and stress
situations. Methods of conflict and personal stress management are reviewed.
What is a conflict?
Escalation/de-escalation
Proceedings, techniques, tips
What is stress?
Backgrounds (theories, models)
Opportunities for relaxation
Methods of personal stress management
Target audience: Mainly occupational physicians
Means of delivery: 2,5-day face to face seminar
Training provider: the Association of German business and company doctors (VDBW).
Source/Reference/Website: VDBW e.V., Friedrich-Eberle-Str. 4 a, D-76227 Karlsruhe
http://www.vdbw.de/fileadmin/01-Redaktion/04-Fortbildung/02PDF/Sonstige_Veranstaltungen_2010/Programm_Ettlingen_2010.pdf
Name of Programme/Course: Psychological health for occupational physicians
Country: Germany
Overview - topic and content:
The structural change in working environment has lead to increased psychological requirements
such as high concentration, fast decision, high responsibility for people and things, time
pressure and interpersonal problems in many organisations. These strains often result in work
related psychological and psychosomatic problems and diseases.
The seminar gives an introduction into this field. It focuses on the one hand on the starting
points of intervention for occupational physicians and the teaching of social skills. On the other
hand it focuses on the usage of methods for the identification and evaluation psychological and
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psychosocial strains at the workplace.
The seminar deals with the aspects of recognition, counselling and intervening when it comes to
psychological and psychosomatic diseases. On the other hand the aspects work and health,
strains at the workplace, preventive and rehabilitative approaches and corporate health
management with focus on psychosocial aspects are deepened.
Target audience: Mainly occupational physicians
Means of delivery: one-day face to face seminar
Training provider: the Association of German business and company doctors (VDBW).
Source/Reference/Website: VDBW e.V., Friedrich-Eberle-Str. 4 a, D-76227 Karlsruhe
http://www.vdbw.de/fileadmin/01-Redaktion/04-Fortbildung/02PDF/Sonstige_Veranstaltungen_2010/Programm_Ettlingen_2010.pdf
Austria
Name of Programme/Course: IMPULSE: work-related stress factors and resources: IMPULSE
test, IMPULSE brochure, IMPULSE project guidline
Country: Austria
Overview - topic and content:
The IMPULS-test evaluates the working condition from the employees’ point of view by
assessing 11 topics (factors) and 26 questions (e. g. scope of action, work content,
development potentialities, work load…).
Each question has to be answered twice. Once, in order to evaluate the real working situation
and secondly, in order to evaluated the desired working situation. From this answers the realnumbers and wish-numbers are generated.
The real-numbers and wish-numbers are linked with lines in the IMPULSE-star. The IMPULSE
star shows, which working conditions fit better or worse the employees considering the
differences between real-numbers and wish-numbers
The IMPULS-brochure gives information about work-related stress and its prevention, which
can be linked to the test. Furthermore facts and figures are represented.
The IMPULS- project guide helps to initiate and implement an IMPULSE project step by step
starting with the test up to the detailed analysis in workshops.
Target audience: Employers and employees
Means of delivery: Computer-based training, brochure, project guide
Training provider: The Austrian Trade Union Federation (ÖGB), The Austrian Workers'
Compensation Board (AUVA), The Austrian Federal Economic Chamber (WKÖ), Austrian
Federal Chamber of Labour (AK), Federation of Austrian Industry (IV)
Source/Reference/Website: http://www.impulstest.at/default.aspx?cid=2
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Name of Programme/Course: An interactive learning instrument for occupational safety
experts in training
Country: Austria
Overview - topic and content:
The web-based tool contains 20 modules which can be clicked at on the AUVA website. The
modules include short learning programs (ca. 20 minutes) with information and concluding
exercises (questions to answer). Module 20 contains the topic “Psychological strains”
Content:
Important terms
Kinds of stress
How to handle stressors
Reactions and the consequences of stress
Stress assessment
Actions
Exercises
Target audience: occupational safety experts in training
Means of delivery: Web-based tool
Training provider: The Austrian Workers' Compensation Board (AUVA)
Source/Reference/Website: http://sfklearn.eval.at/
Name of Programme/Course: Establishment of seminars as part of a six-months project
(lasting till December 2010) with an annually focus on psychosocial strains
Country: Austria
Overview - topic and content:
The project is externally assisted by industrial psychologists and positioned as an annual project
within the implementation of the Austrian occupational safety strategy 2007-2012. The topics of
this strategy are:
Risk consciousness and risk assessment
Preventing accidents
Preventing work-related and occupational diseases
Training in occupational safety
Improvement of the occupational safety experts’ work
Strengthening of the consciousness for safety and health at work
The seminars aim to improve competence (methodical, technical and practical) in the Austrian
Central Health and Safety Executive regarding the evaluation of psychological strains and the
legal framework.
The seminars are supposed to help the participants to see if and which psychological stress has
occurred in an organisation and to use a checklist for that. Furthermore they train to evaluate
actions adequately studying practice examples.
Target audience: Employees in the Austrian Central Health and Safety Executive only
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Means of delivery: face to face seminars
Training provider: Austrian Central Health and Safety Executive (AI)
Source/Reference/Website:
Federal Ministry of Labour, Social Affairs and Consumer Protection
A-1040 Wien, Favoritenstraße 7, http://www.arbeitsinspektion.gv.at, http://www.bmask.gv.at
Name of Programme/Course: "Good climate company": lust for work and work frustration
among the weather gods (game)
Country: Austria
Overview - topic and content:
The "Good climate company" is a fictional company where the employees sun god, thunder
god, rain god ect are responsible for the weather on earth. This is a high pressure job because
any mistake can end in disaster. By helping to improve the god's working conditions the players
make points and help to avoid weather disasters.
Target audience: Employee representatives, occupational physicians, experts for occupational
health and safety ect. as presenters, employees or students as players
Means of delivery: Learning game made from cardboard and playing cards, interactive, face-toface, instructor guide available
Training provider: Austrian Central Health and Safety Executive (AI)
Source/Reference/Website: http://www.prima-klima-gmbh.at/
Name of Programme/Course: The evaluation of psychosocial strains
Country: Austria
Overview - topic and content:
The seminar offers an introduction into the topic and introduces concrete methods for
conducting a risk assessment.
Content:
Basic principles of psychological strains – stress factors, stress reactions, the consequences of
stress, stress prevention and stress handling
Methods for assessment and change of psychosocial aspects in workplace evaluation
(IMPULSE-test, work analysis)
Examples for stress-reduced work and organisational arrangements
Target audience: occupational safety experts, occupational physicians, work committee
members, industrial psychologists
Means of delivery: face to face seminar
Training provider: and Austrian Federal Chamber of Labour (AK)
Source/Reference/Website:
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http://www.arbeiterkammer.com/online/page.php?P=440&IP=54881&skip=show
Name of Programme/Course: Emotional competence in customer service
Country: Austria
Overview - topic and content: The seminars aim to enable the participants to use their abilities
and approved strategies in handling emotional moments and “difficult” clients (part 1).
Furthermore there are enabled to build up emotional energy and own motivation (part 2).
Part 1:
The five aspects of emotional intelligence
Icebreaker activities
Empathetic listening
How to handle emotional moments and conflicts
How to recognise minus-situations early
How to handle killer-phrases calmly
Complaint handling
Tips and tricks for mood care
NLP methods
Relaxation techniques
De-escalation techniques
Strategies for handling anger and overstraining
Part 2:
How to set boundaries in working and private life
How to recognise triggers and psychosomatic reactions
Conscious usage of the rhythms between activity and relaxation
Case studies and role plays from everyday work
How to build up emotional energy and motivation
Target audience: occupational safety experts, occupational physicians, work committee
members, industrial psychologists
Means of delivery: face to face seminar
Training provider: The Austrian Federal Economic Chamber (WKÖ)
Source/Reference/Website: http://www.wifi.at/DE/default.aspx
Name of Programme/Course: Stress and anxiety reduction – restoration of actionability
ROMPC®
Country: Austria
Overview - topic and content:
ROMPC® (= Relationship-orientated Meridian-based Psychotherapy, Counselling and
Coaching) refers to the newest findings in brain research in the field of stress, anxiety and the
resulting blockades in the limbic system. These conditions are analysed.
Content:
How does stress and anger occur?
What happens in brain and body in a stressful situation?
Identification of inner and outer stressors - newest findings in brain research in the field of
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stress and anxiety
Being able to use the most important methods and techniques in theory and practice
Practising and using goal-oriented questions
To pat on special points in the meridian system
Affirmations, self usage and self help
Target audience: counsellors, mediators, HR managers, psychologists, educationalists,
teachers and other persons who are at least 25 years old
Means of delivery: face to face seminar
Training provider: The Austrian Federal Economic Chamber (WKÖ)
Source/Reference/Website: http://www.wifi.at/DE/default.aspx
Name of Programme/Course: Safety for taxi drivers
Country: Austria
Overview - topic and content:
Psychological help
Defence techniques
Activating and relaxation exercises
Stress management
Target audience: taxi drivers and other persons who occasionally are confronted with difficult
and aggressive people in working live
Means of delivery: face to face seminar
Training provider: The Austrian Federal Economic Chamber (WKÖ)
Source/Reference/Website: http://www.wifi.at/DE/default.aspx
Name of Programme/Course: Conflict management – prevention and solution
Country: Austria
Overview – topic and content:
Conflicts and tensions in organisation can end up in low motivation, bad performance and even
burn out or mobbing. Awareness for the course of conflicts can help to prevent the negative
consequences.
Content:
Problem and conflict
Conscious handling of emotions in conflict situations
Recognition of conflict potential
Understanding conflicts as part of everyday work life and as a chance
Steps of escalation and the course of conflict
Instruments of analysis and conversation techniques
Conflict strategies
How to find solutions
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Target audience: managers
Means of delivery: face to face seminar
Training provider: The Austrian Federal Economic Chamber (WKÖ)
Source/Reference/Website: http://www.wifi.at/DE/default.aspx
Poland
Name of Programme/Course: Preventive program on counteracting negative effects of mental
overload and stress in the workplace
Country: Poland
Overview - topic and content: Program covers three interconnected set of activities:
Trainings on work-related stress for employers and employees from the same organisation
Providing informational materials on stress management principles, anti-stress Management
Standards, ways of reducing sources of stress
Labour inspector’s visit in a company. During these visits the following activities are initiated: a
questionnaire study on the level of employer knowledge of work-related stress, assessment of
psychosocial working conditions in a company, counselling and support in selection of
prophylactic means.
The above mentioned trainings on stress cover the following topics:
What is stress
Health effects of stress
Economic effects of work-related stress
Vulnerable groups with regards to work-related stress
Sources of work-related stress
Employer obligations related to risk reduction at the workplace
Stress management at the workplace: steps and prevention at an individual and organisational
levels
Target audience: employees and employers from the same organisation in various economic
sectors. Additionally: labour inspectors, trade union representatives working in the same
company.
Means of delivery: face to face
Training provider: National Labour Inspectorate
Source/Reference/Website: http://www.pip.gov.pl/html/pl/prewencja/stres/03110701.htm
http://www.pip.gov.pl/html/pl/prewencja/stres/03110002.htm
http://www.pip.gov.pl/html/pl/prewencja/stres/03110003.htm
http://www.pip.gov.pl/html/pl/prewencja/stres/03110004.htm
http://www.pip.gov.pl/html/pl/prewencja/stres/03110005.htm
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Name of Programme/Course: Post-graduate studies “Safety and health protection of man in
the working environment”
Country: Poland
Overview - topic and content: Studies cover all aspects of occupational safety and health, i.e.
legal aspects, basic hazards in the work environment (chemical, biological, wibroacoustic
electromagnetic, mechanical hazards and others), accidents and occupational diseases issues,
directions of shaping safety and health at work including issues of personal protective
equipment, education in OSH, methods, standards and models of OSH management systems).
The syllabus for the study includes a section on psychosocial stress at work. The topics relevant
to the management of psychosocial risks covered in this section are:
Psychological and physiological aspects of stress reaction
Relationship between work-related stress and health
Psychosocial work characteristics as a source of stress
Monitoring psychosocial stress at work; instruments for monitoring
Mobbing and violence at work
Individual and organizational interventions for stress reduction
Safety culture
Target audience: health and safety professionals and persons who are going to start a career
in health and safety in public and private organisations
Means of delivery: two types of studies: (1)face to face, (2)distance education via the Internet
Training provider: a joint Educational Unit of Warsaw Technical University and Central Institute
for Labour Protection-National Research Institute
Source/Reference/Website: http://www.ciop.pl/21821.html
Name of Programme/Course: Basic and refresher courses in occupational safety and health
Country: Poland
Overview - topic and content: According to the decree of Polish Ministry of Economy and
Labour from 2004, employers, managers and safety and health personnel should attend
refresher courses in occupational safety and health at least once every five years. One or two
day courses designed by Central Institute for Labour Protection-National Research Institute
allow to fulfil that requirement. They provide updated knowledge in OSH: legal issues, the key
hazards in a workplace, risk management. One of the topic is psychosocial risks and their
reduction. Issues relevant to management of psychosocial risks are:
Psychosocial risk factors in working environment
Monitoring psychosocial risks
Individual and organisational stress at work prevention
Target audience: three types of courses addressed to three target groups: (1)employers and
managers, (2)personnel of safety and health services, (3)administrative personnel
Means of delivery: for target groups 1 and 2: face to face
for target group 3: face to face and distance education via the Internet
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Training provider: Central Institute for Labour Protection-National Research Institute
Source/Reference/Website: http://www.ciop.pl/254.html
Name of Programme/Course: Psychosocial factors at work
Country: Poland
Overview - topic and content: The aim of the training is to enriched the knowledge on
psychosocial factors at work and their relation to ill-health. The trainees receive information and
develop skills useful in diagnosis and prevention of occupational stress. After the training they
are also able to analyse symptoms presented by patients in the contexts of chronic or
traumatic stress. The scope of a training covers following issues:
The typology of psychosocial factors at work
Psycho-physiological mechanism of stress reaction and its consequences
Occupational stress as a risk factor of diseases onset and development
Diagnosis of psychosocial work environment and their effects on health and human functioning
Best practice in stress prevention
The role of an occupational health physician in stress prevention at the workplace
Target audience: occupational health physicians (postgraduate training)
Means of delivery: face to face
Training provider: The Nofer Institute of Occupational Medicine and The Medical Centre of
Postgraduate Education
Source/Reference/Website: www.imp.lodz.pl
Name of Programme/Course: Stress at work – causes, mechanism , consequences and
healthy coping
Country: Poland
Overview - topic and content: One day course for Sanitary Inspection employees during
postgraduate training program aimed to raising awareness on occupational stress and its
consequences on somatic health and general well-being. The course is focused on employees
oriented strategies, delivers also information on employer’s legal responsibilities. The content
of the course includes:
Stress mechanism
Stress, conflict, bullying, aggression and sexual harassment – similarities and differences
Problem oriented and emotion oriented strategies of coping with stress and violence at work
Occupational stress, bullying, sexual harassment in the light of law.
When and where look for help and support?
Target audience: sanitary inspection employees
Means of delivery: face to face
Training provider: The Nofer Institute of Occupational Medicine
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Source/Reference/Website: www.imp.lodz.pl
Name of Programme/Course: Management of psychosocial risks at work of social workers
Country: Poland
Overview - topic and content: Two day course . The aim is to provide the information on
psychosocial risks at work of social works based on recent studies, and encourage managers
to implement psychosocial risks management strategy in their institution. The course covers
following issues:
Psychosocial risks and occupational stress – definitions and characteristic
Consequences of stress at work ( organizational and individual perspective)
Model of psychosocial risks management recommended by the PRIMA- EF
Psychosocial risks management in practice
Target audience: managers in social welfare
Means of delivery: face to face
Training provider: The Nofer Institute of Occupational Medicine
Source/Reference/Website: www.imp.lodz.pl
Name of Programme/Course: Traumatic stress – diagnosis and counselling in CBT format.
Country: Poland
Overview - topic and content: Four day course for psychologists. The aim is to provide
updated information on traumatic stress and related disorders together with basic CBT tools
useful in process of counselling clients experienced traumatic events at work or related to work.
The scope of a training covers following issues:
Reactions to traumatic events
From normal reaction to threat to psychopathology
Clinical diagnosis (anxiety disorders, mood disorders, suicidal ideation etc.)and referring
strategy
Analysis of cases
The CBT counselling strategy for ASD and PTSD
Target audience: psychologists
Means of delivery: face to face
Training provider: The Nofer Institute of Occupational Medicine
Source/Reference/Website: www.imp.lodz.pl
112
Name of Programme/Course: Managing work-related bullying and violence at work
Country: Poland
Overview - topic and content: The 2-day course was intended to help trade union reps to
develop a better understanding of bullying and violence at work and the ways to prevent them.
The topics covered were:
A definition of bullying and violence at work
National and European regulations related to bullying and violence at work
Overview of bullying and violence statistics in various sectors and occupations
Different kinds of violent behaviours at work, examples provided on video
Causes and effects of bullying and violence at work on individual and organisational level
Developing policies and procedures to control and manage bullying and violence at work
Methods to support employees – victims of bullying or violence
Evaluation of policies implemented at workplace
Target audience: Trade Union Representatives
Means of delivery: Face to Face, delivered 3 times
Training provider: “Solidarnosc” Trade Union
Source/Reference/Website: http://www.solidarnosc.org.pl/pl/przeciwdzialanie-mobbingowi.html
Name of Programme/Course: Tackling stress at work - the role of trade union
representatives and SMEs owners
Country: Poland
Overview - topic and content: The 2-day course was focused on providing trade union
representatives and SMEs owners with some general knowledge about work-related stress as
well as some important tools and techniques that are useful in tackling stress in SMEs, such as
What is stress?
Impact of stress on individual employees
Impact of stress on the organisation
How to tackle stress
The role of a union or employee representative in successful identifying both his/her own and
the staff’s work-related stress and in implementation of measures to tackle this stress has
been explained to participants.
Target audience: role trade union representatives, SMEs owners
Means of delivery: : Face to Face, delivered once
Training provider: Polish Craft Association - nationwide entrepreneurs’ organisation
Source/Reference/Website: http://efektywnydialog.pl
113
Name of Programme/Course: Age management at workplace – benefits of being a 50+
worker
Country: Poland
Overview - topic and content: The 1-day course was intended to reduce work-related stress of
elderly workforce through encouraging employers to employ these workers at their workplaces.
Participants were provided with an overview of existing Polish law and of some planned
changes in these regulations according to the new National Programme “Solidarity of
generations ”.
Examples of good practices in elderly workers employment that were implemented in other
European countries were given to participants. They were also introduced with some elements
of diversity management that could be relevant to age management. The benefits of having an
experienced and reliable stuff have been highlighted during the course.
Target audience: Employers representatives
Means of delivery: Face to Face, delivered once
Training provider: Polish Confederation of Private Employers “Leviatan”
Source/Reference/Website: www.zysk50plus.pl
Name of Programme/Course: Effective leadership
Country: Poland
Overview - topic and content: The 1-day course was intended to improve some leading skills
that are crucial to prevent workers form stress and common mental problems at workplace. The
issues like self-awareness, including awareness concerning ones own emotions and selfregulation, emphatic communication with employees were discussed and practised during the
course. The links between HR practices and stress management have been also shown to
leaders.
On the other hand, individual resources that are useful in running business, such as
assertiveness, flexibility, and openness to learning new things and to implement new
technologies were presented and discussed with participants. The impact of stress on the
organisation and the business case for managing stress have been shown to leaders.
The course was interactive, included role playing and small group work.
Target audience: Managers, enterprise owners
Means of delivery: Face to Face, delivered on a regular basis
Training provider: Polish Association of Personnel Management
Source/Reference/Website: http://www.pszk.org.pl/index2.php?s=279
Name of Programme/Course: Coping with stress in teacher’s work
Country: Poland
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Overview - topic and content: The 1-day course was intended to help teachers to better cope
with their work stress. It covered issues, such as:
What is stress, what are its positive and destructive aspects?
What are the symptoms of stress?
What are the most prevalent risk factors concerning work organisation, physical and social
environment of teacher’s work that might cause stress?
What are the individual risk factors?
What individual resources help to effectively tackle work-related stress (e.g. optimism, job
involvement, etc)?
What ate the methods to tackle stress (e.g. social support, time management, relaxation,
assertiveness, etc.)?
Target audience: Teachers
Means of delivery: Face to Face, delivered on a regular basis
Training provider: Centre for Teachers Education
Source/Reference/Website: http://www.eduportal.pl/printArticle.aspx
Name of Programme/Course: Stress in fireman’s work
Country: Poland
Overview - topic and content: The 2-day course was intended to help firemen to better cope
with their daily stressess, and some traumatic situations. Firemen were introduced with what
stress is and what are its possible symptoms. The impact of both organisational and individual
factors and the ways to prevent these factors to occur have be been discussed during the
course.
A significant attention has been paid to PTSD, its signs and damages that can caused by this
kind of stress to a private and work life of firemen. Some sufficient methods to enhance
individual (emotional disengagement, life style, etc.) and organisational (such as safety
procedures, roles and responsibilities, psychological assistance, etc.) resources to prevent
PTSD have been proposed.
Target audience: Firemen
Means of delivery: Face to Face, delivered once
Training provider: National Headquarters of State Fire Service
Source/Reference/Website:
http://www.straz.powiatwolsztyn.pl/realizowane_projekty_wspolfinansowane
Name of Programme/Course: Stress management in organisation
Country: Poland
Overview - topic and content: This course is designed to enable participants counteracts
negative effects of stress on individual and organisational levels. Topics include:
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What is stress
Stress and health
Identifying stressors at work
Individual coping strategies
Organizational coping strategies
Target audience: employers, managers, employees
Means of delivery: face to face
Training provider: GLOBAL Training Centre
Source/Reference/Website:
http://global.waw.pl/pl/product/634/zarzadzanie_stresem_organizacja
Czech Republic
Name of Programme/Course: Assertiveness in practise, Conflicts management,
Communication for clerks
Country: Czech Republic, Prague - Benešov
Overview - topic and content: How to deal with a difficult client; Assertiveness; Syndrome
burn-out prevention etc.
Target audience: These courses were designed for civil servants and officials of the central
and local government offices both managers and staff. They are organized in premises of
Institute for Local Government especially in Benešov in their large education centre. A
catalogue of courses is distributed annually in a high number – about thousand copies – and
HR managers can according special need of the staff choose what course would be the most
useful to strengthen their abilities.
Means of delivery: Audio, video, e-learning, methods of an effective co-operation, training
material
Training provider: Institute for Local Administration, semi-governmental organisation
Source/Reference/Website: podatelna@institutpraha.cz
Name of Programme/Course: Antistress training; Burn-out syndrom and its prevention;
Emotional management etc.
Country: Czech Republic
Overview - topic and content – for Antistress training:
Antistress training – this training helps participants to deal with work-related stress and use
techniques that enable its release. Participants will be acquainted with:
Stress - its definition
Reactions on stressors both psychological and physical
Nature of stress
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Work related stress and risky professions
Managers toolkit for stress recognition (who is in a danger of stress)
Different level of stress
The major reasons for stress
harassment
uncertain work
loneliness at work
Risk assessment
risk identification
actions and measures needed
Action plan:
training if convenient
support of team leaders
preventive measures: health checks, rehabilitation
According to the topic of the course: type of stress, antistress techniques, what it means
emotions – how to deal with it, how to manage emotions…
Target audience: top managers, managers, members of staff
Means of delivery: various – audio, video, face to face
Training provider: TUTOR Prague
Source/Reference/Website: www.tutor.cz
web sites, advertisements
Name of Programme/Course:
Work-life balance in time of crises, Team leadership and staff motivation, Management of
human sources and personal risks prevention, Coaching, Facilitating, etc.
Country: Czech Republic
Overview - topic and content: Content of individual courses depends also on professionals
attending
Target audience: Top managers, HR specialists, team members, assistants…
Means of delivery: various means of delivery, in-house training possible
Training provider: Educatio Mahler
Source/Reference/Website: www.educatiomahler.cz
Name of Programme/Course: Stress management
Country: Czech Republic
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Overview - topic and content: Customised courses targeting the client needs, in-house
organized
Target audience: according the client wishes
Means of delivery: various – face to face, in-house training possible
Training provider: TOPVISION Prague, Member of International Education Society
Source/Reference/Website: www.topvision.cz
Cyprus
Name of Programme/Course: Work-related stress in the banking sector
Country: Cyprus
Overview - topic and content: Nature and impact of work-related stress, psychosocial risks,
work-related stress and psychosocial risks in baking, harassment and violence, psychosocial
risk assessment, psychosocial risk management, interventions
Target audience: Members of ETYK (Cyprus Union of Bank Employees)
Means of delivery: Face-to-face, workshop
Training provider: ETYK: Cyprus Union of Bank Employees
Source/Reference/Website: http://www.etyk.org.cy/ine-etyk/seminaria.htm
Name of Programme/Course: The European framework for psychosocial risk management
Country: Cyprus
Overview - topic and content: Introduction to psychosocial risks, the nature and impact of
work-related stress, harassment and violence, the European framework of psychosocial risk
management (PRIMA-EF), key principles, social dialogue, corporate social responsibility,
psychosocial risk assessment, interventions
Target audience: Members of ETYK (Cyprus Union of Bank Employees)
Means of delivery: Face-to-face, workshop
Training provider: ETYK: Cyprus Union of Bank Employees
Source/Reference/Website: http://www.etyk.org.cy/ine-etyk/seminaria.htm
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United Kingdom
Name of Programme/Course: The Psychology of Organisational Well-being
Country: United Kingdom
Overview - topic and content: The Psychology of Organisational Well-being seeks to develop
a clear and useable knowledge of well-being and demonstrate how managing well-being can
come with a consequential benefit for the employee and the organisation in terms of health,
performance and profit. The course is about developing healthy, resilient and high-performing
organisations. The course provides accurate and valid knowledge about the nature of wellbeing, the factors that influence it, how it can be measured, and ways of improving it are
paramount for developing and sustaining organisational effectiveness. It covers the following
topics:
the relationship between individual and organisational health and well-being
predictors and contributors to occupational health and appreciate how these relate to
performance at work
work environment in terms of factors that undermine health and well-being as well as those that
support well-being at work
strategy and steps in conducting an organisational health audit
evaluation of available health management strategies
practical strategies for maintaining and improving individual and organisational health.
Target audience: aimed at all those whose role involves the supervision and management of
others within an organisation. It is also for professionals and specialists working in an
organisational context across a range of disciplines with responsibilities that influence and
impact on people and their performance at work.
Means of delivery: Face to Face
Training provider: Chartered Institute of Personnel and Development (CIPD)
Source/Reference/Website: http://www.cipd.co.uk/training/PSYPWB/about.htm
Name of Programme/Course: Bullying and Harassment at Work
Country: United Kingdom
Overview - topic and content: Bullying and Harassment at Work is a 1-day course which
enables HR practitioners/managers to tackle instances of bullying effectively, and formulate
proactive approaches to address the root causes. The course covers:
principles of current employment legislation regarding bullying and harassment and the
implications in the workplace
recognising how attitudes to difference, prejudice, stereotyping and discrimination can result in
bullying and harassment in the workplace
dealing with bullying and harassment through the appropriate organisational channels and help
staff find support within the organisation
advising your organisation on the development of essential policies and procedures.
Target audience: this course is aimed at HR practitioners or line managers responsible for
employment law issues within their organisation. No prior knowledge of employment law is
required.
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Means of delivery: Face to Face
Training provider: Chartered Institute of Personnel and Development (CIPD)
Source/Reference/Website: http://www.cipd.co.uk/training/EMPBHW/about.htm
Name of Programme/Course: Mentally Healthy Workplace (MHW) Training
Country: United Kingdom
Overview - topic and content: The MHW training programme has been developed by the
Scottish Centre for Healthy Working Lives in partnership with the Scottish Development Centre
for Mental Health. It is designed to encourage good practice in promoting positive mental health
and wellbeing, thereby contributing to a more open culture that puts mental health on the
agenda alongside physical health, social inclusion and productivity. The training aims to:
give employers and line managers a broad understanding of mental health
identify the key factors that contribute to a mentally healthy workplace
increase awareness of mental health issues in the workplace
raise awareness of the economic impact of positive mental health in the workplace
improve managers' skills and confidence in dealing with mental health and well-being in the
workplace
ensure that managers are aware of their legislative responsibilities in relation to health and wellbeing.
Target audience: Employers, managers and supervisors
Means of delivery: Face to face two day course
Training provider: Scottish Centre for Healthy Working Lives. The training is delivered by a
team made up of NHS Healthy Working Lives Advisers and Job CentrePlus staff.
Source/Reference/Website:
http://www.healthyworkinglives.com/advice/workplace-health-promotion/mhw-training.aspx
Name of Programme/Course: IOSH Occupational Health Toolkit
Country: United Kingdom
Overview - topic and content: The IOSH Occupational Health Toolkit is a web site providing a
collection of material and instruments, all in one place and covering the spectrum from
prevention to rehabilitation. The Toolkit also offers supplementary resources, including
presentations, to use in tackling health problems at work. The Toolkit is a free resource. It
brings together information, guidance, factsheets, case studies, training materials, presentations
and to help health and safety professionals tackle occupational health problems. The Toolkit
can be used to support what the whole OSH risk management process – from learning the
background to a health issue, through identifying and dealing with early symptoms, right to
getting people back to work if they’ve been off ill. The toolkit provides training in 4 areas, of
which work-related stress is one. The section of stress covers:
Glossary: outlines some key definitions and describes the professionals who deal with stress
Training material: gives access to stress factsheets, guidance, information, training materials
and web links aimed at employers and employees
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Preventive action and early identification: outlines the legal context for and the method of
carrying out a stress risk assessment
Early intervention and immediate corrective action: shows how to tackle stress in the workplace
and gives links to other sources of help
Referrals: explains how to manage people with stress 'in-house' and when and how to refer
them on
Rehabilitation: outlines the elements of best practice in rehabilitation and provides guidance for
managing sickness absence
Target audience: Employers, managers, employees, Health and Safety professionals
Means of delivery: Web-based toolkit (unassisted)
Training provider: Institute of Occupational Safety and Health, UK
Source/Reference/Website: http://www.ohtoolkit.co.uk/default.asp
Name of Programme/Course: Stress in perspective - Risk assessment and management
Country: United Kingdom
Overview - topic and content: This course is designed to enable participants to plan and
execute effective corporate strategies on work-related stress. It covers the national situation (in
UK) regarding work-related stress and the HSE management standards. Topics include:
What is stress?
Definition
Psychological and physical aspects of the stress reaction
The individual nature of stress
Who is at risk from stress
How to recognise when an individual is experiencing stress
Varying levels of severity
The causes of stress – highlighting two major causes of stress: violence at work and lone
working
Making the case for action: Legal, moral and economic
How employers can identify and address stress in the workplace
Benefits of being proactive
Primary, secondary and tertiary levels of intervention
HSE guidelines
Risk-assessing for stress, violence at work and lone working
Identifying the problems
What to do and what to avoid
Applying risk assessment methods and principles of prevention
Responding to stress at work
The role of training
The role of support
Successful rehabilitation
Preparing effective stress policies and supporting procedures
Target audience: Health and safety professionals, managers, HR staff, trainers, occupational
health personnel, and staff and safety representatives.
Means of delivery: Face to Face
Training provider: Institute of Occupational Safety and Health, UK
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Source/Reference/Website: http://www.iosh.co.uk/training/training_for_professionals.aspx
under occupational health and behavioural issues
Name of Programme/Course: Becoming an effective stress management trainer
Country: United Kingdom
Overview - topic and content: This course is designed to provide effective stress awareness
training from the board level to the shop floor. Before taking this course delegates need to
complete the introductory ‘Stress in perspective’ course. The course includes a formal exam,
and delegates also do course work between and after the training days. The course covers:
How to recognise your boundaries as a trainer
The role of training in the three levels of intervention and control
Planning and designing appropriate stress management training programmes
Senior management teams and Managers
Staff with health and safety responsibilities
General staff
A review of the programme content for the different types of training programme
Being an effective trainer
The role of action plans
The dos and don’ts of training
Effective presentation skills
Effective evaluation
The rules of copyright
The need for insurance
Appraisal of trainers
Target audience: In-house and external health and safety trainers, managers, HR staff,
occupational health personnel, and staff and safety representatives.
Means of delivery: Face to Face
Training provider: Institute of Occupational Safety and Health, UK
Source/Reference/Website: http://www.iosh.co.uk/training/training_for_professionals.aspx
under occupational health and behavioural issues
Name of Programme/Course: Work-related stress – the manager’s role
Country: United Kingdom
Overview - topic and content: This course is designed to encourage and enable managers to
take a proactive role in managing stress in their teams. It explains why it’s both necessary
and beneficial to take action against work-related stress, summarises the legal duties of
managers/employers to combat work-related stress, define the role of managers role in
managing work-related stress, carrying out ongoing risk assessments for stress and
implementing best practice in managing work-related stress. The course also provides
information on how to recognise when an employee is experiencing stress, approach someone
who is experiencing stress, making sure an employee who has been off work with stress gets
effective rehabilitation as well as manage stress in their own life. The course covers:
Current national situation regarding work-related stress and the Health and Safety Executive
(HSE) management standards
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Making the case for action
Legal
Moral
Economic
The legal responsibilities of a manager
What the term ‘stress’ really means
Common causes of stress for both the individual and the workplace
Common effects of stress on both the individual and the workplace
Advice on how to help others prevent and manage stress
HSE best practice guidelines
Basic risk assessing for stress
Learning how to recognise the signs of stress in an individual
Knowing how to give support
Effective listening skills
The importance of keeping records
The issue of confidentiality
Advice on what a manager can do to reduce his/her own stress levels
Target audience: All managers and supervisors
Means of delivery: Face to Face
Training provider: Institute of Occupational Safety and Health, UK
Source/Reference/Website: http://www.iosh.co.uk/training/training_for_professionals.aspx
under occupational health and behavioural issues
Name of Programme/Course: Managing Work-Related Stress at an Organisational and
Individual Level
Country: United Kingdom
Overview - topic and content: This comprehensive 2 day course considers the management
of work-related stress at the organisational level and examines individual stress management. It
provides an outline of the key elements of HSE's Management Standards for Work-Related
Stress and the associated risk assessment approach. It provides guidance on how to use the
approach in an organisation and affords participants the opportunity to explore its practical
application. The course also outlines a practical method of conducting an individual stress risk
assessment, how to communicate with an individual during sickness absence and how to
effectively manage the return to work process. The programme includes a discussion of the
legal aspects associated with work-related stress and how to practically implement the risk
assessment approach at an organisational and individual level. The topics covered are:
A definition of work-related stress - its causes and symptoms.
The legal aspects of work-related stress.
The HSE Management Standards for work-related stress and risk assessment approach.
Guidance on interventions for work-related stress at the organisational and individual levels.
How to adapt the Management Standards approach to carry out individual risk assessments.
How to manage an individual's return to work.
Target audience: Managers, health and safety or HR professionals
Means of delivery: Face to Face
Training provider: Health and Safety Laboratory
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Source/Reference/Website: http://www.hsl.gov.uk/training.aspx/health-and-safety-trainingcourses/managing-work-related-stress-at-both-an-organisational-and-individual-level.aspx
Name of Programme/Course: Managing Work-Related Violence: A holistic approach to
improve worker safety
Country: United Kingdom
Overview - topic and content: This course focuses on providing participants with appropriate
tools and techniques that can be used to prevent and manage cases of work-related violence
towards employees. It will give an overview of the issues associated with work-related violence
and provide practical advice to organisations looking to protect their employees' personal safety,
as well as steps to take following an incident. The course covers:
An understanding of employers and employees legal responsibilities in relation to violence at
work.
Overview and discussion of the potential risk factors contributing to aggression/violence.
A preventative approach to help control and manage the risk of work-related violence, (i.e. the
use of a risk assessment approach).
How to foster a supportive and open culture in which personal safety is considered a priority.
Key points to consider when developing policies and procedures to control and manage work
related violence.
The psychological impact of experiencing violence when at work.
Issues to consider for lone workers.
Implementation and use of HSE's Managing work-related violence toolkit.
Methods for individual employees to enhance their personal safety e.g. improving situational
awareness, dynamic risk assessment.
Methods for employers to provide support after an incident.
Target audience: Health and safety managers and those responsible for employees who are at
risk of work-related violence. This could include lone workers and those who regularly deal with
members of the public.
Means of delivery: Face to Face
Training provider: Health and Safety Laboratory
Source/Reference/Website: http://www.hsl.gov.uk/training.aspx/health-and-safety-trainingcourses/managing-work-related-violence-a-holistic-approach-to-improve-worker-safety.aspx
Name of Programme/Course: Preventing stress: Promoting positive manager behaviour –
Train the trainer course
Country: United Kingdom
Overview - topic and content: This evidence-based programme uses a combination of upward
feedback and a training workshop to help line managers demonstrate the skills and behaviours
required to prevent and reduce stress in their staff. The train-the-trainer course, designed for
professionals working in learning and development contexts, will be highly interactive; including
case studies based on research data, scenarios and role plays, interactive exercises and small
group work. It is intended to help delegates understand interventions for work-related stress
from both the trainee and the trainer perspective, in order to give them the capability to run it
themselves. Delegates are also be provided with the knowledge and background information
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that underpins the field, including current research linking manager behaviour to employee
stress and the behaviours required by managers to prevent and reduce stress in their staff.
At the end of the course participants are expected to be able to:
customise and deliver the supplied materials in their own organisations;
describe the current research linking manager behaviour to employee stress; and
identify the behaviours required by managers to prevent and reduce stress in their staff and
help managers develop these behaviours.
Target audience: HR practitioners, health and safety professionals and trainers
Means of delivery: Face to Face
Training provider: British Psychological Society Learning Centre
Source/Reference/Website: http://www.bps.org.uk/bps-learning-centre/find-cpd/findcpd_home.cfm
Name of Programme/Course: NEBOSH Certificate in the Management of Health and WellBeing at Work
Country: United Kingdom
Overview - topic and content: The NEBOSH Certificate in the Management of Health and
Well-Being at Work focuses on workplace health. This course is intended to equip managers to
minimise sickness absence, encourage people back to work where possible and deal effectively
with the health and well-being issues of their staff. The syllabus is based on recognised best
practice in management of health in the workplace. Topics covered in this course include:
Identifying risks to health at work
Learning how to manage sickness
Absence and implement a return to work programme
Prevention and management of work related stress
Disability discrimination and protecting health at work
Working effectively with health professionals
Dealing with mental health at work
The course is assessed by written examination on managing health and well-being in the
workplace and a practical assessment based on identification of workplace health and wellbeing issues.
Target audience: general managers, supervisors, HR professionals, safety professionals and
anyone with day-to-day responsibility for the health and well-being of employees.
Means of delivery: Face to Face
Training provider: EEF – The employers organisation and other accredited providers
Source/Reference/Website:
NEBOSH wesite: http://www.nebosh.org.uk/qualifications/certificate/default.asp?cref=570&ct=2
EEF website: http://www.eef.org.uk/training/open+courses/courses/NEBOSH-Certificate-in-theManagement-of-Health-and-Well-Being-at-Work.htm
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Name of Programme/Course: NEBOSH National Certificate in Occupational Health and Safety
Country: United Kingdom
Overview - topic and content: The NEBOSH National General Certificate is the most widely
held health and safety qualification in the UK. The course is intended for those who need a
broad understanding of health and safety issues. The certificate helps them manage risks
effectively by providing an overview and a sound basis for further professional study. Many
people take the NEBOSH National General Certificate as a first step in a career in health and
safety. The syllabus for the course includes a section on controlling physical and psychological
health hazards. The topics relevant to the management of psychosocial risks covered in this
section are:
The causes and effects of stress at work and suggest appropriate control actions
Situations that present a risk of violence towards employees and suggest ways of minimising
such risk.
Target audience: Managers, supervisors and staff from all types of organisations
Means of delivery: Face to Face
Training provider: The Royal Society for Prevention of Accidents (RoSPA) and other
accredited providers
Source/Reference/Website:
NEBOSH website: http://www.nebosh.org.uk/qualifications/certificate/default.asp?cref=26&ct=2
RoSPA website: http://www.rospa.com/occupationalsafety/training/nebosh/national-generalcertificate-occupational-health-safety.aspx
Name of Programme/Course: NEBOSH National Diploma in Occupational Health and Safety
Country: United Kingdom
Overview - topic and content: The NEBOSH National Diploma is the qualification for aspiring
health and safety professionals, building directly upon the foundation of knowledge provided by
the NEBOSH National General Certificate. It is designed to provide trainees with the expertise
required to undertake a career as a safety and health practitioner and also provides a sound
basis for progression to postgraduate study. The syllabus for the course includes a section on
controlling psychological agents. The topics relevant to the management of psychosocial risks
covered in this section are:
The effects of work-related stress on individuals, its identification, control and the applicable
legal and other standards
The effects on health and safety at work of alcohol, prescribed and unprescribed drugs,
appropriate testing methods and the effective implementation of management systems and
support
The issues, risk factors and appropriate controls for work-related violence.
Target audience: Health and safety professionals who have completed the NEBOSH National
General Certificate
Means of delivery: Face to Face
Training provider: The Royal Society for Prevention of Accidents (RoSPA) and other
accredited providers
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Source/Reference/Website:
NEBOSH website: http://www.nebosh.org.uk/qualifications/diploma/default.asp?cref=69&ct=2
RoSPA website: http://www.rospa.com/occupationalsafety/training/nebosh/national-diplomaoccupational-health-and-safety.aspx
Name of Programme/Course: Managing Stress & Violence – one-day in-company course
Country: United Kingdom
Overview - topic and content: This training course has been developed to introduce delegates
to the importance of managing stress and violence in the workplace. The course seeks to raise
awareness of stress and violence and demonstrate that by introducing practical risk controls the
potential for stress and violence-related injury and illness may be reduced. The course covers:
The definitions of stress and violence
How to identify potential causes of stress and violence in the workplace
Typical symptoms of stress
The process of risk assessment for stress and violence
The various hazard control and risk reduction methods available to minimise stress and
violence in the workplace.
Target audience: Any individual within an organisation with management responsibility for
other employees' work. Particularly managers with responsibility for setting policy and for
supervisors and safety representatives with responsibility for raising awareness of health &
safety.
Means of delivery: Face to Face
Training provider: The Royal Society for Prevention of Accidents (RoSPA)
Source/Reference/Website:
http://www.rospa.com/occupationalsafety/training/incompany/managing-stress-andviolence.aspx
Name of Programme/Course: BSC Level 3/International Certificate in Occupational Safety and
Health (BSC CertOSH or ICertOSH)
Country: United Kingdom
Overview - topic and content: The course is recognised by employers as the professional
standard for managers with responsibility for aspects of health and safety in the workplace. The
course is intended for those who need a broad understanding of health and safety issues. BSC
CertOSH is for delegates from UK companies, while the ICertOSH course is for delegates from
overseas. The syllabus is similar for both courses. It includes a section on persons at particular
risk which covers topics relevant to the management of psychosocial risks:
Outline the employer’s responsibilities in respect of young people and learners, people with
disabilities, new and expectant mothers, shift workers and lone workers
Risk assessment
Supervision
Access / egress
Reporting procedures
Support network
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Capabilities and training
Health screening / surveillance
Relevant legislation
Outline the causes and effects of stress in the workplace
Causes – support, demands, control, change, relationships, role
Effects – physical, psychological
Describe and explain measures to manage stress in the workplace
risk assessment
effective communication
time management
goal setting
awareness training
counselling
Outline the nature of bullying and violence in the workplace
Causes
Effects on victim and others
Describe and explain measures to manage bullying and violence in the workplace
Identification
Control and prevention
Organisational culture
Disciplinary procedures
Relevant legislation
Target audience: Managers, supervisors and staff from all types of organisations
Means of delivery: Face to Face
Training provider: British Safety Council
Source/Reference/Website: http://www.britsafe.org/qualifications/level3.aspx
Name of Programme/Course: BSC Level 6/International Diploma in Occupational Safety and
Health (BSC DipOSH/ IDipOSH)
Country: United Kingdom
Overview - topic and content: The Diploma covers all aspects of occupational health and
safety law and practice, and places emphasis on ill-health prevention. It also focuses on
embedding health and safety into an organisation's culture and highlights the key role of
communication in winning workforce 'hearts and minds' and securing senior management
commitment. BSC DipOSH is for delegates from UK companies, while the IDipOSH course is
for delegates from overseas. The syllabus is similar for both courses and includes a section on
Safeguarding People’s Health in the Workplace which includes topics relevant to the
management of psychosocial risks::
Occupational Stress
Describe the nature of occupational stress
Outline the causes of occupational stress
Describe and explain the physical and psychological effects of occupational stress
Advise employers on their responsibilities in relation to occupational stress
Advise employers on managing occupational stress
Bullying and Harassment
Explain how bullying and harassment can affect an organisation
Recognise instances of bullying or harassment in the workplace
Apply the main legislation relating to bullying and harassment in the workplace
Advise employers on the management of bullying and harassment
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Shift Working
Explain the health effects of shift work
Determine, implement, evaluate and maintain measures for controlling risks associated with
shift working
Target audience: Health and safety professionals who have completed the BSC CertOSH or
the NEBOSH National General Certificate
Means of delivery: Face to Face
Training provider: British Safety Council
Source/Reference/Website: http://www.britsafe.org/qualifications/level6.aspx
Name of Programme/Course: Work-related Stress Management
Country: United Kingdom
Overview - topic and content: This one-day course is designed for employers, managers or
anyone responsible for supervising staff or for tackling stress in the workplace. The course is
also relevant to anyone wishing to understand the legal and management issues surrounding
stress in the workplace. The course programme comprises 13 elements which include:
What is stress – Definitions
Consequences of stress – Adverse consequences for individuals and organisations
Who experiences stress – Scales of occupational stress
Balance, boundaries and life events – Demands/stresses and coping mechanisms
Sources of stress – Individual and work-related stress
Current or emerging causes of stress – Contemporary issues leading to stress
Why take action on work-related stress – Legal, economic and ethical considerations
Taking action on personal stress – Twelve key actions
Taking action on work-related stress – Risk assessment and risk factors
Support for those experiencing work-related stress
Policy on work-related stress – Developing and implementing the policy
Principles of prevention for work-related stress
Building a business case for addressing work-related stress
Target audience: The course is for those who are concerned with or who have responsibility for
managing stress at work, including: Directors, Managers, Supervisors, Team leaders,
Occupational health professionals, Human resources professionals, Safety
professionals/representatives
Means of delivery: Face to Face
Training provider: British Safety Council
Source/Reference/Website: http://www.britsafe.org/coursedetails.aspx?id=34
Name of Programme/Course: Stress Management - A Trade Union View
Country: United Kingdom
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Overview - topic and content: This course aims to provide safety reps with the confidence to
recognise the underlying causes of stress, and the signs and symptoms of stress processes at
individual, group and organisational levels, develop the skills and knowledge required to promote
effective stress management policies in the workplace and to enable them to create a safety rep’s
action plan for dealing with stress. It covers the following topics:
Explaining why stress is a problem in modern workplaces.
How to recognise the underlying causes of stress, and the signs and symptoms of stress processes at
individual, group and organisational levels.
Understand the HSE stress management standards.
Understand legal requirements and preventative measures.
Understand the organisation’s duties and whether they’re doing enough.
Creating a safety rep’s action plan.
Target audience: Experienced safety reps who have completed the course on Working
Safely/Risk Assessment
Means of delivery: Face to Face
Training provider: Unite the Union
Source/Reference/Website:
www.unitetheunion.org/member_services/education/education_programme/safety_reps_courses.aspx
Name of Programme/Course: Challenging Bullying and Harassment leading to Stress
Country: United Kingdom
Overview - topic and content: This course aims at providing workplace reps with the confidence to
understand the relationship between stress, bullying and harassment, challenge harassment and
bullying in the workplace, recognise the signs and symptoms of stress, develop and negotiate policies
and procedures to tackle stress, bullying and harassment as well as identify stress reduction techniques
and understand an effective stress policy. Topics include:
The relationship between stress, bullying and harassment.
How to challenge harassment and bullying in the workplace.
How to recognise the signs and symptoms of stress.
Developing and negotiate policies and procedures to tackle stress, bullying and harassment.
Identifying stress reduction techniques and understanding an effective stress policy.
Target audience: Workplace reps who have completed the Workplace Reps Introductory Certificate
course and also Equality reps who’ve completed the Equality & Diversity course
Means of delivery: Face to Face
Training provider: Unite the Union
Source/Reference/Website:
www.unitetheunion.org/member_services/education/education_programme/equality_reps_courses.aspx
Name of Programme/Course: Tackling Stress in the Workplace
Country: United Kingdom
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Overview - topic and content: This course is intended to help trade union health and safety
representatives to recognise hazards and risks associated with specific conditions at work
(work-related stress), understand how legislation, company policy or other requirements relate
to specific conditions at work and understand prevention, control and action measures for
specific conditions at work. The course covers:
Introductions, aims & how the course will work
What is stress? Causes and effects of work-related stress
Attitudes to stress - planning a stress survey
Identifying stressors from the stress survey
Finding and using standards on work-related stress
HSE Five Steps to risk assessment
Stress risk assessments
Evaluating prevention and control measures
Work-related stress policies - Negotiating a stress policy
'Coping' with stress
Action planning and steps that need to be taken - Accreditation
Target audience: Trade Union Representatives
Means of delivery: Face to Face
Training provider: Union Learn – Trade Union Congress
Source/Reference/Website: http://www.unionlearn.org.uk/courses/index.cfm/citem/3512
Name of Programme/Course: Bullying and Harassment in the Workplace
Country: United Kingdom
Overview - topic and content: This course is intended to help reps deal with bullying in the
workplace. It covers the following topics:
What is workplace bullying?
The extent of bullying
The cost of bullying
The Law
What safety representatives can do
Negotiating a policy
Target audience: Trade Union Representatives
Means of delivery: Face to Face
Training provider: Union Learn – Trade Union Congress
Source/Reference/Website: http://www.unionlearn.org.uk/courses/index.cfm/citem/6638
Name of Programme/Course: Mental Health Awareness
Country: United Kingdom
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Overview - topic and content: The course is intended to help reps to develop a better
understanding of Mental Health in general as well as develop a better understanding of work
related mental health issues. It also provides a overview of disability discrimination law and how
it applies to people with mental health issues. Through the use of case studies and role play it
also seeks to develop some practical skills for dealing with mental health related issues. It also
discusses how to produce an action plan to work with members and employers to develop a
strategy for mental health issues. The course covers:
Introductions to mental health
Images and impacts of mental health
Mental health problems their symptoms, treatments and impacts
Discrimination in the workplace
Disability discrimination law
Mental health case studies
Issues for trade union reps when representing members with mental health problems
Trade unions and employers working together to create a mentally healthy workplace
Target audience: Trade Union Representatives
Means of delivery: Face to Face
Training provider: Union Learn – Trade Union Congress
Source/Reference/Website: http://www.unionlearn.org.uk/courses/index.cfm/citem/6616
List of courses cited by European Networks
Name of Programme/Course: SOLVE - Addressing Psychosocial Factors through Health
Promotion in the Workplace
Country: International Labour Office – global coverage
Overview - topic and content: The ILO's SOLVE programme is an interactive educational
programme based on the recognition of the interdependent relationships between psychosocial
factors and other health-related behaviours and their underlying causes in the workplace (work
organization, working conditions, labour relations). The programme promotes the design of
enterprise level policies and intervention programmes to improve working conditions and reduce
work-related stress from an occupational safety and health perspective by incorporating
psychosocial hazards into the risk assessment and risk management strategy, involving both
employers and workers through bipartite OSH committees at the workplace level. The overall
objective of this course is to develop knowledge and skills that will lead to the integration of the
psychosocial and health promotion issues into a comprehensive enterprise policy and establish
a framework for preventative action. The course covers the following topics:
Managing psychosocial problems and health promotion at work
Stress at work
Economic stressors
Stress and sleep deprivation
Alcohol and drugs abuse
Physical and psychological violence
HIV/AIDS at work
Tobacco free workplaces
Nutrition, exercise and healthy lifestyles
Target audience: Owner-managers, senior managers, human resource directors, occupational
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safety and health directors, social welfare administrators of organizations and enterprises,
policy makers and other senior officials of government departments and institutions responsible
for safety and health promotion, senior executives of employers' organizations and trade
unions with an active interest in health promotion, professionals operating in the field of health
promotion as well as academics and researchers.
Means of delivery: Face to face one week course, with follow up evaluation and supplement
documentation for self-learning
Training provider: ILO International Training Centre, Turin, Italy
Source/Reference/Website:
http://www.ilo.org/safework/areasofwork/lang-en/WCMS_DOC_SAF_ARE_PROM_EN/index.htm
Name of Programme/Course: Further management training for head teachers at schools (in
German)
Country: Germany
Overview - topic and content: The aim of this course is to increase the competences of head
teachers and provide them support in their responsibility of leading preventive measures in the
framework of Health management / Occupational safety and health. The two day training course
for all head teachers in Berlin covers the following topics: stress management, time
management, relaxation methods, management of occupational safety and health,
communication, conflict management.
Target audience: Trainers, head teachers
Means of delivery: Face to Face
Training provider: Unfallkasse Berlin, Statutory Accident Insurance
Source/Reference/Website: http://www.unfallkasse-berlin.de
Name of Programme/Course: Picnic-basket for the prevention of stress attacks (in German)
Country: Germany
Overview - topic and content: The aim of the content is to show connections between
psychological strain and health and bring gastronomes (employers and employees in the food
and restaurant business) towards an active prevention. The picnic-basket is a micro-site with
different interactive offers on: coping with stress; managing and cooperation; communication;
qualification and emotional competence. The content includes online-tests on stress, short films
from everyday working life, in addition to informational posters, brochures and articles. Since
working in the hospitality industry is marked by a high degree of emotional demands which can
often bring about stress due to time pressure and hectic schedules, it is necessary to treat these
burdens consciously and develop strategies for working life. The site includes a radio play “The
emotional parachute” to support this. ‘The emotional parachute’ is on the topic of emotional
competence in the hospitality industry and accompanying the radio play is a brochure and a
seminar.
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Target audience: Trainers, Manager
Means of delivery: e-learning (unassisted), seminars
Training provider: BGN – Statutory Accident Insurance for the food and restaurant business
Source/Reference/Website: http://www.gastronomie-stress.de
Name of Programme/Course: Training for project leaders and health circle moderators
Country: Austria
Overview - topic and content: The course is offered with the aim of building up ‘in-house
competence’ for running health circle projects. The training course ‘Moderating Health Circles’ is
an ‘on call’ seminar, where organisations can determine the time and place of training to suit the
needs of the project. Larger organisations can request in-company training courses, while the
staff of smaller companies participate in courses held for employees of several companies.
The training for ‘Project leaders’ consists of 3 days (seminar) and 1 day (coaching) for 6-12
people. The content of the training covers:
basics of workplace health promotion (WHP)
aims of WHP and Health circles
instruments of WHP and
project management
methods of moderating and presenting
Target audience: ‘Project leaders’ health circle training course
Means of delivery: Face to Face
Training provider: Austrian network of WHP together with Fonds Gesundes Österreich (the
Fund for a Healthy Austria)
Source/Reference/Website: www.dienststellen.bmf.gv.at , www.ooegkk.at and
www.netzwerk-bgf.at
Name of Programme/Course: E-learning tool on mental health and psychosocial risks at the
workplace (in French)
Country: France
Overview - topic and content: The CESTP-ARACT course particularly aims at promoting
health at work by creating further awarness particularly in relation to psychosocial risks. These
issues that have also been national and regional priorities. The course has been designed to
enable individual or collective actions among companies by creating provision for training and
sensitization for all stakeholders in prevention. The course seeks to promote the approach to
prevention and encourage them to move beyond the statutory obligation. It seeks to broaden
the concept of ‘duty of security’ to include ‘protection of physical and mental health workers’.
The topics include:
The nature of psychosocial risks
The changing nature of work – including an aging workforce
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Musculoskeletal disorders and other hazards
Target audience: Managers, Human resource professionals, employers
Means of delivery: e-learning
Training provider: CESTP-ARACT
Source/Reference/Website: http://www.cestp.aract.fr/
Name of Programme/Course: TYVE - A computer-based learning environment for OSH (in
Finnish)
Country: Finland
Overview - topic and content: The Tyve online course provides basic web-based learning
material on OSH which is suitable for independent work in schools, universities as well as
workplaces. The course material is divided into twelve themes. Themes are the key safety
areas, and together they constitute a safety package. Each topic includes animated
conversation, theory and a task. The animated discussion is intended to guide the reader to the
topic; the theory provides more information for each theme and the task enables participants to
test their own learning. The program has also added a wide range of links as well as safetyrelated vocabulary. One of the twelve themes focus on mental wellbeing, this theme covers
work-related stress, violence and bullying and harassment at work.
Target audience: Students, employers, employees, managers
Means of delivery: e-learning
Training provider: Tampere University of Technology
Source/Reference/Website: http://webhotel2.tut.fi/tyve/index.php
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