Instructions for Using the Computer Voice Ticket Reservation System
Our Ministry has, in cooperation with the Ministry of Transportation and Communication,
launced a Computer Voice Ticket Reservation System , which aims to provide passengers
with these 4 services:
(1)Seat reservation
(2)Enquires
(3)Cancellations
(4)Instructions for using the Voice System
The telephone numbers for connecting to this system for each area are:
1.Taipei(City and District),Keelung City,Taoyuan District(includes Taoyuan and
Cungli),Taichung(City and District),Changhua District (includes Changhua and
Yuanlin,Kaohsiung(City and District),Chia-i (City and District),Tainan(City and District),
Hsinchu(City and Disrict), I-lan(City and District), Hualien, passengers for the above
areas,please dial 412-1111 or 412-6666,once connected,please enter 333#.
2.For Taitung, please dial 41-1111 or 41-6666, and once connected,please enter 333. 3.
Passengers of other areas, please dial 08-4121111, and then enter 333#.
* Attention *
1.To become familiar with this system, please read the following instructions carefully.
2. To plan for a train ride, please refrer to the Train Schedules ,which will help you to fill in
the number of the number of the train, the date, the departure and arrival stations in the
voice ticket reservation form, which will save you time once you activate the Voice
System..
3. If you do not understand the procedure, you can use the fourth function which provides
instructions.
4. After having made a reservation successfully, please remember thereservation code, so
that the ticket sales section may serve you with efficiency. Please complete the purchase
of the ticket within the time set by the system,and pay the $6 fee for using the system.
Thank you for your cooperation.
5. The system is open for service from 6 am to 9 pm.
6. Ticket sales booths are open from 7:30 am to 9 pm. Passengers must bring their I.D.
cards and the computer reservation codes to obtain their tickets.
7. The system will only accept reservations make 5 to 7 days before departure, for example,
if you want to take the train on July 7, you must make the reservation some time
between July 1 and July 3 (you may make a reservation on Monday for departures
anytime between Friday and Sunday of the same week ).
8. Tickits must be bought 2 days before the departure, for example , if you have reserved a
ticket for July 16, you must buy the ticket at the latest, on July 14 before 9 pm.
9. If you would like to cancel a reservation, use the cancellation function in the system. If
you have made a reservation without buying the ticket three time,you will not be allowed
to use the system for 6 months.
Voice Code Equivalents
1. English letters on I.D.card numbers and other the English letters on the number of the
train(extra trains have the same codes) must use these number for entering into the
Voice System.
English A
Code
English N
Code
B
C
D
E
F
G
H
I
J
K
L
M
01 02 03 04 05 06 07 08 09 10 11 12 13
O
P
Q
R
S
T
U
V
W X
Y
Z
14 15 16 17 18 19 20 21 22 23 24 25 26
2. For the number of each train, please refer to the train schedules.
3. Code for types of trains: *1 signifies Tzu-chiang trains *2 signifies Chu-kuang trains *3
signifies Fu-hsing trains *4 signifies all the numbered trains.
4. Method of entering the time: for example, AM8-11: enter 0811, for 18-21PM and 21
minutes, enter 1821.
5.
Station
Code Station
Hua East Line
North Line
Tai-tung
001
Pei-pu
New
Taitung
004
Lu-heh
008
Jui-yuan
Code Station
Code Station
Code Station
Code Station
121
Ta-lin
161
Ta-wu
Code
Western Line
Sea Line
Kee-lung
092
Hou-lung
Hsin-cheng 054
Pa-tu
093
Tung-hsiao 125
Min-hsiung
162
Lung-hsi 213
Ho-ping
057
Ci-tu
094
Yuan-li
126
Chia-i
163
Chin-lun
215
009
Nan-ao
062
Hsi-chih
096
Ta-cha
128
Hsin-ying
167
Ta-ma-li
217
Jui-ho
010
Tung-ao
063
Nan-kang
097
Cing-shui
130
Lung-tien
170
Chih-pen 219
Kuan-shan
012
Su-ao
066
131
Kang-loh 220
052
South Line
Sung-shan 098
Sha-lu
San-hua
172
Chih-shang 015
New Su-ao 067
Tai-pei
100
Mountain Line
Hsin-shih
173
Fu-li
018
Tung-shan
069
Wan-hua
101
Miao-li
137
Yung-kang
174
Tung-chu
020
Lo-tung
070
Pan-chiao
102
Tung-lo
139
Tai-nan
175
Tunt-li
022
I-lan
073
Shu-lin
103
San-i
140
Ta-hu
178
Yu-li
025
Chiao-hsi
075
Ying-ko
105
Hou-li
143
Lu-chu
179
Jui-te
029
Tou-cheng
077
Tao-yuan
106
Feng-yuan 144
Kang-shan
180
Fu-yuan
031
Ta-hsi
080
Chu-pei
108
Tai-chung
146
Nan-tzu
183
Kuang-fu
034
Fu-lung
083
Pu-hsin
109
Chang-hua 149
Tso-ying
184
Wan-jung
035
Kung-liao
084
Yang-mei
110
Yuan-lin
Kao-hsiung
185
Feng-lin
036
Shuang-hsi 085
Hu-kou
112
Tien-chung 154
Fent-shan
186
Feng-tien
040
Hou-tung
088
Hsin-feng
113
Erh-shui
155
Chiu-chu-tang 188
Shou-feng
041
Jui-fang
089
Chu-pei
114
Lin-nei
156
Ping-tung Line
Hsin-chu
115
Tou-liu
158
Ping-tung
190
Chu-nan
118
Tou-nan
159
Chao-chou
195
Nan-chou
197
Lin-pien
199
Fang-liao
203
Chih-hsueh 043
Station
Ci-an
045
Hua-lien
051
Code
151
211
Simplified Steps for Entering Data into the Voice Ticket Reservation System
(1).Choosing the Voice Functions
Enter a number(1,2,3,4, or 0) 1 enters the ticket reservation function. 2 enters the enquires
function. 3 enters the cancellation function. 4 enters the instructions for using the Voice
System function. 0 terminates usage.
(2).Ticket reservation function
1. Please enter the I.D. card number (there are codes for the English letters, please refer to
the chart under Voice Code Equivalents.
2.Correct or incorrect, enter one number: 1 or 0 (repeat last step).
3.Please enter the boarding date: four numbers.
4.Please enter the train number (1 to 6 numbers)# Or enter the type of train (2 numbers).
And also the time period (4 numbers).
5.Please enter the departure station code (3 numbers).
6.Please enter the arrival station code (3 numbers).
7.Please enter the number of tickets to be reserved (one number).
8.Correct or incorrect (one number): 1 or 0. 9 After successsfully making a reservation,
remember te computer code for your reservation,the limited date for obtaining your
ticket(s).
(3).Enquires Function
1.Please enter your I.D. card number (11 numbers).
2.Correct or incorrect (one number): 1 or 0 (repeat last step).
3.Please enter the computer code (6 numbers).
4.The Voice System will give the ticket reservation data.
5.End.
(4).Cancellation Function
1.Please enter your I.D. number (11 numbers).
2.Correct or incorrect (one number): 1 or 0(repeat te previous step).
3.Please enter the computer code for the reservation(6 numbers).
4.To definitely cancel the reservation,enter 1 do not cancel,enter 0.
5.The Voice System will give the ticket reservation data.
6.End.
The Process of using the Voice Ticket Reservation System
(1). Ticket Reservation
1.Voice: You have entered the Ticket Reservation Function, please enter your I.D. card
number. (e.g. C123456789)
2.Passenger(Pass): Presses 03123456789
3.Voice: Your I.D. card number is C123456789, press 1 if coreect, press 0 if incorrect.
4.Pass : Presses 1.
5.Voice: Please enter boarding date. (e.g. July 7)
6.Pass : Presses 0707.
7.Voice: Please enter the train number or train type. (e.g. for train 1001, press 1001#,
for train 103A, press 10301#).
8.Pass : Presses 1001#. Or presses *1# (code for type of train), and then presses
0917. (time period e.g. 9 am to 5 pm).
9.Voice: Please enter the departure station code. (e.g. Taipei station 100, Taichung
station 146).
10.Pass : Presses 146.
11.Voice: Please enter the arrival station code. (e.g. Sungshan station 098,
Kaohsiung station 185).
12.Pass : Press 185.
13.Voice: Please enter the number of tickets to be reserved. The maximum number of
tickets that can be reserved per person per day is 6. (e.g. reserves 2).
14.Pass : Press 2.
15.Voice: Your reservation is for July 7, 1995, train number 1001, departure station is
Taichung,arrival station is Kaosiung , 2 tickets are reserved Press 1 if correct, press
0 if incorrect.
16.Pass : Press 1.
17Voice: Your reservation is being processed, please wait a moment.
18Voice: Your reservation is completed,you must pay the $6 fee for using this system
when you purchase your ticket(s), and please remember your computer code :
123456, 123456. Please purchase your ticket(s) before 9pm, July 5,1995. Thank
you and have a nice trip.
(2). Reservation Enquires:
1.ice: You have entered the Enquires Function, please enter your I.D. card number.
(e.g. C123456789)
2.Pass : Presses 03123456789.
3.Voice: Your I.D.number is C123456789.Press 1 if correct,press 0 if incorrect.
4.Pass : Press 1.
5.Voice: Please enter the computer code.
6.Pass : Presses 123456.
7.Voice: Your request is being processed, please wait a moment.
8.Voice: This system contains the following data for your reservation. July 7, 1995,
train number 1001, departure station is Taichung, arrival station is Kaohsiung,
number of ticket(s) reserved is 2.Pesase purchase your ticket(s) at the sales
counter before 9 pm on July 5, 1995, and at the sam time, pay the $6 fee for
using this system.
9.Voice: Thank you for using the Voice System. Goodbye. (disconnects)
(3).Cancelling a Reservation:
1.ice: You have entered the Cancellation Function, please enter your I.d. card
number. (e.g. C123456789)
2.Pass : Presses 03123456789
3.Voice: Your I.D.number is C123456789.Press 1 if correct,press 0 if incorrect.
4.Pass : Presses 1.
5.Voice: Please enter the computer code.
6.Pass : Presses 123456.
7.Voice: Your request is being processed, please wait a moment.
8.Voice: The reservation to be cancelled contains the following data. July 7,1995,
train number 1001, departure station is Taichung, arrival station is Kaohsiung, the
number of ticket(s) reserved is 2.To cancel reservation,press 1. Do not cancel,
press 0.
9.Pass : Presses 1.
10.Voice: Thank you for using the Voice System. (disconnects)
*** Datailed instructions of using the Computer Voice System such as
the above can be obtained from the System. ***