Avondale, Arizona
May 2004
Job Title:
Court Collections Specialist
Department:
Court
Immediate
Supervisor:
Court Administrator
BRIEF DESCRIPTION OF THE JOB:
Screens court ordered individuials to determine their ability to pay sanctions; monitors compliance of
court orders; performs reconciliation methods; performs related work as required.
ESSENTIAL FUNCTIONS:
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties
performed by any single incumbent.
Physical Strength
Code
1
L
2
L
3
L
4
L
5
L
Court Collections Specialist: Court
ESSENTIAL FUNCTIONS
Pulls files for debt setoff program and receipts payments received by mail;
updates the files on jail or credit in lieu of fines, fees sanctions. Monitors fee
payment schedule accounts and follows up on due and past due payments.
Sets delinquent citations to default status through Motor Vehicle Department;
pulls files for daily payments, probation reviews and notices of failure to pay
dockets.
Contacts delinquent defendants and issues notices for failure to pay, orders to
show cause, bond forfeiture hearings and warrants.
Reconciles the city ledger with the fee books on a monthly basis; submits and
reports discrepancies to accounting manager and supervisor. Prepares
statistical and analytical reports on collection efforts.
Interviews defendants to determine their ability to pay court ordered fines and
sanctions; issues payment contracts to defendant. Provides community
service information to defendants.
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Avondale, Arizona
May 2004
JOB REQUIREMENTS:
JOB REQUIREMENTS
Formal Education /
Knowledge
Experience
Certifications and
Other Requirements
Reading
Math
Writing
Problem Solving and
Anallytical Skills
Supervisory /
Organizational Control
Complexity
Interpersonal / Human
Relations Skills
Requires any combination of training, education and experience equivalent
to graduation from high school or GED.
Over one year experience of high-volume telephone collections and
experience working with automated collection systems, and dealing with
customers in person are highly desirable. Some experience in responsible
and varied clerical experience in a court related and bookkeeping
environment.
Valid Arizona Operator’s Driver’s License. 16 CO-JET credits annually—
Administrative Supreme Court Order.
Understand and follow oral and/or written policies procedures and
instructions.
Work requires the ability to perform general math calculations such as
addition, subtraction, multiplication and division in all units of measure,
using whole numbers, common fractions and decimals for cash handling
and record-keeping systems and collections.
Communicate effectively, verbally and in writing.
Perform a wide variety of duties and responsibilities with accuracy and
speed under the pressure of time-sensitive deadlines. Demonstrates
integrity, ingenuity and inventiveness in the performance of assigned tasks.
Make sound and reasonable decisions in accordance with laws, ordinances,
regulations and established procedures.
Work requires the occasional direction of helpers, assistants, seasonal
employees, interns, volunteers or temporary employees.
Establish and maintain effective working relationships with the public, staff
attorney, city employees and other court personnel. Perform independent
research.
Respond to citizen requests in a courteous and effective manner. Maintain
a professional demenor duruing stressful situations; establish and maintain
effective working relationships with the public, other court personnel.
Employee must maintain regular attendance.
FLSA Status: Non-Exempt
Revised: 05/01/04
Grade: 8
Court Collections Specialist: Court
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Avondale, Arizona
May 2004
OVERALL PHYSICAL STRENGTH DEMANDS:
Sedentary
Light
S = Sedentary
Exerting up to 10 lbs.
occasionally or negligible
weights frequently; sitting
most of the time
L = Light
Exerting up to 20 lbs.
occasionally, 10 lbs.
frequently, or negligible
amounts constantly OR
requires walking or
standing to a significant
degree.
X
Medium
Heavy
Very Heavy
M = Medium
Exerting 20-50 lbs.
occasionally, 10-25 lbs.
frequently, or up to 10 lbs.
constantly.
H = Heavy
Exerting 50-100 lbs.
occasionally, 25-50 lbs.
frequently, or up to 10-20
lbs. constantly.
VH = Very Heavy
Exerting over 100 lbs.
occasionally, 50-100 lbs.
frequently, or up to 20-50
lbs. constantly.
O = Occasionally
Up to 1/3 of the time.
R = Rarely
Less than 1 hour per week.
N = Never
Never occurs.
PHYSICAL DEMANDS:
C = Continuously
2/3 or more of the time.
F = Frequently
From 1/3 to 2/3 of the time.
This is a description of the way this job is currently performed; it does not address the potential for accommodation.
PHYSICAL
DEMANDS
FREQUENCY
CODE
Standing
Sitting
Walking
Lifting
Carrying
Pushing/Pulling
Reaching
Handling
Fine Dexterity
Kneeling
Crouching
Crawling
Bending
Twisting
Climbing
Balancing
Vision
Hearing
Talking
Foot Controls
F
F
F
R
O
O
F
C
C
R
R
N
O
C
R
R
C
C
C
R
Court Collections Specialist: Court
DESCRIPTION
At job site
Deskwork
To and from office, and other departments
Files and boxex
Files and boxes
Cart
For supplies and files
Paperwork
Computer keyboard, calculator, telephone keypad, writing
Filing in lower drawers
Filing in lower drawers
Filing in lower drawers
From computer to keyboard
Stairs and step stools
On step stool
Reading, writing, computer monitor
Communicating with personnel and general public and on telephone
Communicating with personnel and general public and on telephone
Dictaphone
Page 3
Avondale, Arizona
May 2004
MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS:
Copy machine, fax machine, postage meter, 10-key machine, typewriter, general office supplies,
telephone.
ENVIRONMENTAL FACTORS:
D = Daily
W = Several
Times Per Week
M = Several
Times Per Month
HEALTH AND SAFETY
Mechanical
Hazards
Chemical
Hazards
Electrical
Hazards
Fire Hazards
N
Explosives
Communicable
Diseases
Physical
Danger or
Abuse
Other (see 1
below)
N
M
N
N
N
S = Seasonally
N = Never
ENVIRONMENTAL FACTORS
Extreme
Temperatures
Noise and
Vibration
Wetness/Humidity
N
Respiratory
Hazards
Physical Hazards
PRIMARY WORK LOCATION
D
Office
Environment
Warehouse
N
Shop
N
Vehicle
N
Outdoors
Rec/Nghbrhd
Center
Other (see 2
below)
M
X
X
N
(1)
(2) Courts
PROTECTIVE EQUIPMENT REQUIRED:
None
NON-PHYSICAL DEMANDS:
C = Continuously
2/3 or more of the time.
F = Frequently
From 1/3 to 2/3 of the time.
O = Occasionally
Up to 1/3 of the time.
R = Rarely
Less than 1 hour per week.
N = Never
Never occurs.
NON-PHYSICAL DEMANDS
Time Pressures
Emergency Situations
Frequent Change of Tasks
Irregular Work Schedule/Overtime
Performing Multiple Tasks Simultaneously
Working Closely with Others as Part of a Team
Tedious or Exacting Work
Noisy/Distracting Environment
Other (see 3 below)
F
O
F
R
F
F
O
R
(3)
Court Collections Specialist: Court
Page 4
Avondale, Arizona
May 2004
SIGNATURES—REVIEW AND COMMENT:
I have reviewed this job analysis and its attachments and find it to be an accurate description of the
demands of this job.
___________________________________
Signature of Employee
____________________
Date
___________________________________
Job Title of Supervisor
___________________________________
Signature of Supervisor
____________________
Date
___________________________________
Job Title of Department Head
___________________________________
Signature of Department Head
____________________
Date
Comments:__________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
The above statements are intended to describe the general nature and level of work being performed by
individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities,
duties, and skills required of personnel so classified in this position. This job description is subject to
change as the needs and requirements of the job change.
Court Collections Specialist: Court
Page 5