Felixstowe Road Medical Practice
Felixstowe Road Medical Practice,
235 Felixstowe Road,
Ipswich, IP3 9BN
Telephone: 01473 719112
01473 270148
Fax:
Website
www.FelixstoweRoadMedicalPractice.co.uk
When the surgery is closed call 01473 719112
Welcome to Felixstowe Road Medical
Practice
Felixstowe Road doctors' surgery in Ipswich is a Personal Medical Services Practice and
provides essential healthcare services to all registered patients and temporary residents in our
practice area. Our doctors, nurses and all our other staff are dedicated to offering a professional
service. We hope that this website will help us to keep all our patients up to date with news and
information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we
hope you will use this website as a useful resource for other health-related information.
Opening Times
The surgery is open from 0800 to 1830 Monday to Friday for booking appointments, visit
requests, collecting prescriptions and telephone enquires.
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or
use the link at the bottom of this page to cancel your appointment.
By giving us as much notice as you can you are helping us to make sure that someone else is
given your slot.
Change of Address
Please let us know if you change of your name, address or telephone number or any other
circumstance which may affect the practice.
If you move to an address outside the practice area, we will ask you to register with a practice
that covers your new address.
Consultation Times
Morning
Afternoon
Monday
08:30 - 12:00
14:30 - 17:30
Tuesday
08:30 - 12:00
14:00 - 17:30
Wednesday
08:30 - 12:00
14:00 - 17:30
Thursday
08:30 - 12:00
14:00 - 17:30
Friday
08:30 - 12:00
14:00 - 17:30
Weekend
Closed
Closed
Extended Opening
The surgery also provides
appointments on two evenings per
week for a consultation with a GP.
These appointments are primarily for
patients who find it difficult to come
to the surgery during the day. Nursing
support is not available in the
evenings.
Wednesday 6.30-8.00 p.m.
Thursday 6.30-8.00 p.m.
The surgery is closed on Saturday, Sunday and bank holidays and emergency care is provided by
Suffolk Doctors on Call.
Appointments
The practice has a flexible appointment system enabling patients to book to see the GP either 'on
the day' or 'in advance' as appropriate. Appointments should be made by telephone and cannot be
made via this website or by email.
Bookable 'On the Day'
The practice restricts the booking of some appointments to 'on the day' to try to ensure that you
can get an appointment 'the same day' when you need to see a doctor urgently.
Bookable 'In Advance'
These appointments are for less urgent consultations and follow ups. Subject to availability, they
can be booked up to 3 weeks in advance. We also offer evening appointments on Wednesdays
and Thursdays.
Practice Nurse Appointments
These appointments can be pre-booked up to 4 weeks in advance.
Cancellations - If you cannot keep your appointment, please notify the surgery as soon as
possible to enable us to offer the appointment to someone else.
Please allow for adverse traffic conditions and arrive in good time for your appointment.
We regret that if you are over 10 minutes late you WILL NOT be seen and you will need to
re-book. If you are less than 10 minutes late, it will be at the discretion of the Practice
whether we can still see you or whether you will need to re-book.
Home Visits
Home Visits are appropriate for the housebound, for the terminally ill and for patients too ill to
be brought to the surgery. If you require a home visit, please telephone the surgery before 10.00
a.m.
Repeat Prescriptions
If you require a prescription for long-term or established treatment, and do not need to see the
doctor, the request can be made by bringing the computer generated counterfoil to the
receptionist, or by writing enclosing the computer generated counterfoil with a stamped
addressed envelope, indicating which of the items you require.
If you prefer you may follow the link on this page to the secure online ordering form. You will
need to carry out the simple, one-off registration.
We do not accept repeat prescriptions over the telephone. Please allow 48 hours for processing of
routine repeat prescription requests or one week if it has to be posted to you.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Practice Nurses
PRACTICE NURSES / HEALTH CARE ASSISTANT
Three part-time practice nurses and a part-time health care assistant provide routine care,
treatment and health advice. They provide the following services:
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New Patient Checks
Child Immunisations
Well Person Checks
Asthma Reviews
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ECGs
Diabetic Reviews
Blood Pressure Checks
Coronary Heart Disease Reviews
Blood and urine tests
Chronic Obstructive Pulmonary Disease Reviews
Rheumatology Monitoring
Family Planning and Sexual Health
Travel Advice and Holiday Vaccinations
Smoking Cessation
Wound Care
Weight Management
The nurses have received specialised training and attend regular update courses. If they have any
reason for concern, they will refer you to the doctor.
Please note, however, that the practice nurses are unable to prescribe medication for you or
renew prescriptions.
Child immunisation clinics are held on Tuesday pm and Wednesday am, however patients can
make an appointment on an alternative day if more convenient.
Clinics & Services
MATERNITY SERVICES
The doctors, with the assistance of the community midwife, provide maternity services including
ante-natal and post-natal care, consultant shared care and midwife led care.
CONTRACEPTIVE SERVICES
The doctors will be pleased to provide confidential contraceptive advice during surgery
appointments. Emergency contraception is also available. Trained practice nurses can advise on
contraception and a full range of contraceptive services are provided.
CERVICAL SMEARS
A cervical smear is recommended as a routine measure every three years for all women between
the ages of 25 to 50 years old and every five years for women over 50. This service is provided
by our practice nurses by appointment and as part of a well woman check. Patients are informed
by post of their result.
BREAST SCREENING
All women at the practice aged between 50 and 64 are invited for breast screening
(mammography) every three years. Women over 64 can ask the doctor to refer them for
screening or self refer. Patients are informed by post of their result.
MINOR SURGERY
Minor surgery procedures such as the removal of moles, cysts, and skin lesions are available
where appropriate. Your doctor will be pleased to discuss this with you at an appointment.
MINOR INJURIES
Minor injuries (small cuts, sprains, insect stings, etc.) can now be treated at the surgery. There
might be a wait to be seen. Serious injuries (including broken bones) should go to the Riverside
Clinic or the A&E Dept at Ipswich Hospital.
FREEZE CLINICS
A clinic for the treatment of warts, verrucae and other suitable lesions is held on a regular basis.
Please ask at reception for further details
CARE OF THE ELDERLY
All patients on long-term regular medication are advised to attend for six-monthly medication
reviews.
Private Services
Our doctors carry out some services that are not classified as General Medical Services so a
private fee is charged. These services include :
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Private sick note
Private insurance form
Private medical reports and examinations
Holiday cancellation forms
Driving licence form
Insurance claim forms
Passport form/photograph
Fitness to travel form
Holiday vaccinations
Access to or copies of medical records
Seasonal Flu
Seasonal Flu Vaccinations - Winter 2011/12
We have been busy vaccinating eligible patients so our stock of vaccine is now virtually
depleted. Our remaining supplies will be targeted towards patients at greatest risk. If you would
like to be vaccinated and suffer from any of the following chronic illnesses, please contact the
surgery and ask to be added onto the list for a flu vaccination. We will then contact you as
vaccine becomes available.
· asthma (vaccination not needed if only BLUE inhaler used)
· lung disease
· heart disease
· diabetes
· kidney disease
· liver disease
· neurological disease
· stroke
· low immune system
. pregnant ladies
Registration
How to Register
If you wish to register as a patient, please speak to a receptionist who will provide you with the
necessary information. With regard to requesting to join the practice list, it should be noted that
the practice does not discriminate on the ground of: race, gender, social class, age, religion,
sexual orientation, appearance, disability or medical condition.
The following patients will be accepted onto our practice list:
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Patients who live within our practice area.
Temporary residents who live within the boundaries of our practice area.
Patients allocated to the surgery by Suffolk Practitioners Services Unit.
The following patients will not be accepted onto our practice list:
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Patients who live outside our practice area (see below).
Patients will be removed from our practice list if:
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They move to accommodation outside our practice area
They register with a doctor at a school or university •
They move abroad
They register with another practice
If they are abusive or commit or threaten an act of violence against a doctor, member of
staff, attached staff, other patients or any other person present on the doctors’ premises
Health Check
New patients joining the practice are offered a health check. The doctors encourage you to take
up this service.
Practice Area
The practice area includes :
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East Ipswich
Purdis Farm
Foxhall
Rushmere St Andrew
Kesgrave
Martlesham Heath (west of A12 only)
Nacton
Levington
Bucklesham
Northern Boundary
Railway line from Westerfield Road (Westerfield Station) eastwards to the A12
Eastern Boundary
West of A12, East of A12 to include Bucklesham, South of A14 to include Levington and
Nacton
Southern Boundary
River Orwell to Levington
Western Boundary
Railway line in Westerfield Road (Westerfield Station) Bolton Lane Woodbridge Road
Grimwade Street Fore Hamlet Duke Street Coprolite Street River Orwell
Registration Forms
Registration with the practice
When you register you will be asked to fill out a Family Doctor Services Registration Form. You
will be asked to sign this form to confirm that the details are correct.
Alternatively you may print off a registration form, fill it out and bring it in with you on your
first visit to the practice.
Registration Form (www.mysurgerywebsite.co.uk/regforms/gpregistration1.pdf)
When We Are Closed
Suffolk Primary Care Trust commissions an ‘out of hours service’ from ‘Suffolk Doctors on
Call’.
The service provides emergency care overnight, at weekends and holiday periods.
To contact a doctor when the surgery is closed, please telephone the surgery number (01473)
719112 and your call will be diverted to Suffolk Doctors on Call.
Car Parking and Access
Car Parking
A small car park is available at the rear of the surgery and a disabled parking space is available at
the side of the surgery.
Disabled Facilities
There is good access to the premises for all disabled, with no steps inside or outside to obstruct a
wheelchair. Toilet facilities are also available. We have a wheelchair available for use by
patients. Please ask at reception if you wish to make use of this facility.
Please do not use the doctors’ parking spaces or spaces reserved for disabled patients or
staff.
Chaperones
Our doctors and nurses take the utmost care to respect personal dignity and confidentiality.
However, there may be times when you would feel more comfortable with a chaperone in the
room during your consultation with the doctor. If this is the case, please do not hesitate to ask
and your doctor will be happy to arrange this.
Family Carers
If you are looking after a friend, relative, partner or person who cannot manage without help
because of illness, age or disability of any kind, please let us know.
If the person you are caring for is a patient, please give details to the receptionist.
Test Results
Laboratory and X-ray Results
We will advise you about how and when to obtain the results of any tests or X-Rays you have
undergone.
If you are asked to telephone the surgery after a few days, please do so after 10.00am.
Practice Policies
Confidentiality
The practice complies with Data Protection and Access to Medical Records legislation.
Identifiable information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases Anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
The ICO has published a new Model Publication Scheme that all public authorities are required
to adopt by 1st January 2009.
Model Publication Scheme - further information
(www.ico.gov.uk/upload/documents/library/freedom_of_information/introductory/freedom_of_in
formation_factsheet.pdf)
Comments & Complaints
COMMENTS AND SUGGESTIONS
Any comments or suggestions are welcome and should be addressed to the Practice Manager.
PRACTICE COMPLAINTS PROCEDURE
We offer a Practice Complaints Procedure to deal with complaints about the service we provide.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with
any problems that occur. If you are unhappy with anything that has happened to you at the
practice, please write to the Practice Manager providing full details of the incident. An
information leaflet is available at reception.
PALS
PALS (Patient Advice and Liaison Service)
The NHS employs over a million staff in thousands of locations. It is a large and complex
organisation providing a broad range of services. It is not surprising that sometimes you or a
loved one may feel bewildered or concerned when using the NHS. And this can be at times when
you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS
expects all members of staff to listen and respond to you to the best of their ability. But
sometimes, you may wish to talk to someone employed especially to help you. The Patient
Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens
to patients, their relatives, carers and friends, and answers their questions and resolves their
concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their
loved ones and making changes, when appropriate.
What does PALS do?
In particular, PALS will:
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Provide you with information about the NHS and help you with any other health-related
enquiry
Help resolve concerns or problems when you are using the NHS
Provide information about the NHS complaints procedure and how to get independent
help if you decide you may want to make a complaint
Provide you with information and help introduce you to agencies and support groups
outside the NHS
Inform you about how you can get more involved in your own healthcare and the NHS
locally
Improve the NHS by listening to your concerns, suggestions and experiences and
ensuring that people who design and manage services are aware of the issues you raise
Provide an early warning system for NHS Trusts and monitoring bodies by identifying
problems or gaps in services and reporting them.
Find out more
If you would like more information about PALS, the functions it is intended to provide and the
standards it should strive to achieve , follow this link (www.pals.nhs.uk) .
Staff Details
Doctors
Dr Andrew Penkethman MB BS MRCGP DRCOG 1980 London
Dr Stephen Badcock
MB BS MRCGP DRCOG DMJ DPD 1982 Newcastle
Dr Cornelius McCarthy
MB BCH MRCGP DA DCH DRCOG DMJ 1983 Dublin
Dr Neil Renshaw
MB BS BSc DCH DRCOG MRCGP DMJ 1988 London
Dr Andrew Hall
MB ChB MRCGP 2000 Liverpool
Nurse Practitioners
Mrs Lorraine Lorraine is a highly qualified and extremely experience Nurse
Flint-Johnson Practitioner. She can prescribe medication and can treat the vast
majority of ailments that you would normally consult with a doctor.
Nurses
Mary Whittell SRN SCM DipHE Community Nursing
Clare
Atkinson
RGN RSCN SCM HV Cert Nurse Prescribing DipHE Community
Nursing
Cathy Cassidy RN DipHE Nursing
Healthcare Assistants
Ann Shelcott
SEN
Practice Management
Mr M
Pickup
IFA, MAAT, Dip HS Mgmt The Practice Manager is responsible for the
management of the surgery and all ‘non clinical’ decision making.
Reception
The receptionists are available to help you and will do their utmost to make
arrangements to suit your requirements. They do not make the rules. They have to
follow policies/procedures set by the Doctors/Practice Manager so please bear this
in mind and be courteous as they try to help you.
Community Midwives
The community midwife is attached to the practice and can be contacted by
telephoning the surgery. She provides care for women during delivery and up to ten
days after confinement.
Community Nurses
The district nurses attached to the practice provide nursing care to patients who are
unable to attend the surgery. Arrangements will be made by the doctor or the
hospital. District nurses can be contacted by telephoning the surgery and leaving a
message with a receptionist.