NZQA registered unit standard
27235 version 1
Page 1 of 3
Title
Process fragile and oversize baggage items for carriage by air
Level
3
Credits
3
Purpose
People credited with this unit standard are able to explain
handling procedures for fragile and oversize baggage items,
and process fragile and oversize baggage items for carriage on
an aircraft.
Classification
Aviation > Airport Customer Service
Available grade
Achieved
Explanatory notes
All tasks are to be carried out in accordance with enterprise procedures, the enterprise
being the organisation carrying out the work. Enterprise procedures referred to in this unit
standard are the applicable procedures found in the following:
enterprise exposition;
manufacturer publications;
Government and local body legislation.
Outcomes and evidence requirements
Outcome 1
Explain handling procedures for fragile and oversize baggage items.
Evidence requirements
1.1
Limited release tag is explained in accordance with enterprise procedures.
Range
1.2
may include but is not limited to – car seats, strollers, bicycles,
surfboards, golf clubs, musical instruments, plastic boxes, cartons,
poly bins, fishing rods.
Items for which liability will not be accepted are described in accordance with
enterprise procedures.
Range
ServiceIQ
SSB Code 9068
may include but is not limited to – cash, negotiable papers,
jewellery, antiques, valuables, fragile or brittle articles, electrical or
electronic equipment, perishables, any item that has insufficient
packaging.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
1.3
Packaging requirements for fragile items are described in accordance with
enterprise procedures.
Range
1.4
27235 version 1
Page 2 of 3
may include but is not limited to – car seats, strollers, bicycles,
surfboards, golf clubs, musical instruments, plastic boxes, cartons,
poly bins, fishing rods.
Allowable dimensions for oversize items are described in accordance with
enterprise procedures.
Range
may include but is not limited to – weight, height, length, width.
Outcome 2
Process fragile and oversize baggage items for carriage on an aircraft.
Evidence requirements
2.1
Passenger is greeted and travel documents are checked in accordance with
enterprise procedures.
Range
2.2
Passenger is informed of fragile and oversize item handling requirements in
accordance with enterprise procedures.
Range
2.3
may include but is not limited to – marking relevant boxes,
passenger signature.
Tags are attached to fragile or oversize item in accordance with enterprise
procedures.
Range
2.6
may include but is not limited to – broken handles, straps or
latches, scratches, dents, rips, tears.
Limited release tag is completed in accordance with enterprise procedures.
Range
2.5
may include but is not limited to – use of limited release tag, heavy
item tag, consequences if passenger refuses to sign.
Fragile or oversize items are examined and any pre-existing damage is
recorded in accordance with enterprise procedures.
Range
2.4
may include but is not limited to – boarding pass, passport, ticket.
may include but is not limited to – limited release tag, fragile tag,
heavy item tag.
Fragile or oversize item is introduced into baggage system in accordance with
enterprise procedures.
Range
ServiceIQ
SSB Code 9068
may include but is not limited to – baggage belt, baggage trolley,
storage area.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Planned review date
27235 version 1
Page 3 of 3
31 December 2016
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
15 April 2011
N/A
Consent and Moderation Requirements (CMR) reference
0125
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016