IM/KM SOP - APAN Community

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UNCLASSIFIED
USPACOM Information Management/Knowledge
Management (IM/KM) SOP In Support of OPERATION
DAMAYAN
Table of Contents
SECTION 1: GENERAL INFORMATION ................................................................................2
1.1 (U) OPERATIONS SUMMARY .............................................................................................2
1.2 (U) PURPOSE ........................................................................................................................3
1.3 (U) SCOPE AND APPLICABILITY .......................................................................................3
SECTION 2: INFORMATION SHARING ....................................................................................3
2.1 (U) WEB PAGES ...................................................................................................................3
2.1.1 (U) USPACOM Web Pages............................................................................................3
2.1.2 (U) USPACOM JOINT INTELLIGENCE OPERATIONS CENTER (PACOM JIOC) ....4
2.1.2 (U) All Partners Access Network (APAN) ...................................................................4
2.1.3 (U) Other Organization Web Pages .............................................................................5
2.2 (U) DECISION SUPPORT MATRIX/DECISION POINTS AND COMMANDER’S
CRITICAL INFORMATION REQUIREMENTS (DSM/DP/CCIR)................................................5
2.4 (U) REQUEST FOR INFORMATION (RFI) ...........................................................................7
SECTION 3: MESSAGING .............................................................................................................7
3.1 (U) E-MAIL .............................................................................................................................7
SECTION 4: DISTRIBUTED COLLABORATION .........................................................................8
4.1 (U) Defense Connect Online (DCO) ....................................................................................8
4.1.1 DCO/Jabber Security Policy.........................................................................................8
4.1.2 (U) User Registration for DCO .....................................................................................9
4.1.3 (U) DCO Guidelines ..................................................................................................... 10
4.1.5 (U) DCO Support .......................................................................................................... 11
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4.2 (U) Video Teleconference (VTC) ....................................................................................... 11
4.2.1 Action Officer Procedures and Responsibilities ..................................................... 11
4.2.2 VTC Priorities ............................................................................................................... 13
4.3 (U) TELEPHONE ................................................................................................................. 13
SECTION 5: DAILY INFORMATION REQUIREMENTS AND REPORTS ................................. 13
5.1 (U) Joint Operations Center (JOC) Update Brief (JUB) ..................................................... 13
5.1.1 (U) Responsibilities ............................................................................................................ 13
5.1.2 (U) Procedures .................................................................................................................... 14
5.1.3 (U) JUB Assistance............................................................................................................. 14
5.2 Situation Reports (SITREPS) ................................................................................................ 14
SECTION 6: INFORMATION ASSURANCE ...................................................................................... 15
6.1 (U) CLASSIFICATION GUIDANCE ........................................................................................... 15
6.1.1 (U) Handling Instructions ................................................................................................... 15
6.3 (U) OPERATIONS SECURITY (OPSEC) / COMMUNICATIONS SECURITY (COMSEC)
................................................................................................................................................................ 15
SECTION 7: LESSONS LEARNED...................................................................................................... 15
SECTION 8: TRAINING .......................................................................................................................... 16
SECTION 9: ADDITIONAL INFORMATION ....................................................................................... 16
SECTION 1: GENERAL INFORMATION
1.1 (U) OPERATIONS SUMMARY
Typhoon Haiyan struck the Philippines on 8 Nov 13 in the central regions of Leyte at
Super Typhoon Strength. As of 9 Nov, the government of the Republic of Philippines
(GRP) is reporting 258 deaths, 4 missing and 4.3 million people affected across 27
provinces. Numbers are expected to dramatically rise as resuce and assessment
capabilites reach currently limited access areas and assessments continue to define the
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situation. Tacloban has been one of the hardest hit cities with hundreds being assumed
dead and 90% of buildings in the region experiencing significant damage, including the
international airport
USAID/OFDA (DEPT OF STATE) is the US lead federal agency (LFA) and has
deployed a disaster assistance response team (DART) to the Philippines. Key shortfalls
identified by the LFA are intra-theater airlift, search and rescue support, general ISR
support, and support the logistics framework for relief (TBD). These shortfalls have
generated a USAID/OFDA request for DoD support.
1.2 (U) PURPOSE
The purpose of this document is to define the IM and KM applications, systems and
processes USPACOM will use in support of OPERATION DAMAYAN. It is designed to
improve interoperability USPACOM-wide. This SOP is intended to form the foundation
and guidance required to conduct effective and efficient IM and KM within USPACOM.
1.3 (U) SCOPE AND APPLICABILITY
This SOP applies to all military, DOD civilian, and DOD contractor personnel at
USPACOM assigned to or performing duties in support of a crisis. Commands
supporting this crisis shall become familiar with the information and collaborative tools
discussed in this SOP in order to effectively collaborate and share information
throughout the Pacific Theater.
This section describes the basic tools and procedures for USPACOM to share
information during a crisis.
SECTION 2: INFORMATION SHARING
2.1 (U) WEB PAGES
2.1.1 (U) USPACOM Web Pages
The USPACOM homepage provides links to USPACOM directorates and subordinate
commands. The USPACOM Homepage is http://psp.hq.pacom.smil.mil/.
The USPACOM Joint Operations Center (JOC) web page provides links to USPACOM
AOR operational information and access to other relevant web sites. It is a one-stop site
for exercise and operational points of contact (POCs), requests for information (RFIs),
significant events, orders, reports and briefings for the combatant commander, and
lessons learned. The USPACOM JOC web page is
http://psp.hq.pacom.smil.mil/joc/Pages/default.aspx.
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The JOC OPERATION DAMAYAN site is located at
http://psp.hq.pacom.smil.mil/joc/operations/ForeignHumanitarianAssistance/default.asp
x and it contains information specific to the operation up SECRET//US ONLY
2.1.2 (U) USPACOM JOINT INTELLIGENCE OPERATIONS CENTER (PACOM JIOC)
PACOM JIOC portal provides common situational awareness of Tier-1 intelligence
activities. Portal is open for public access not requiring any username or password to
view information. To contribute or post products, request for access is required. Portal
serves two fold - gateway to pull information / subscribe to products giving insight to
what the JIOC is currently working on and as the workspace for the JIOC enterprise.
The portal is representative of all the JIOC analytical divisions and functional areas in
support of a crisis or exercise.
The PACOM JIOC OPERATION DAMAYAN site is located at
http://pacom.dodiis.smil.mil/sea/haiyan/default.aspx . It is contains intelligence
information specific to the operation up to SECRET//NOFORN
The JWICS REL FVEY Collaboration area in support of this operation is located at in QSpace http://qspace.dodiis.us.qlat/groups/philippines A StoneGhost account is not
required to access this area, but a Q-Space Account is. For more details refer to the
instructions.
2.1.2 (U) All Partners Access Network (APAN)
APAN supports unclassified information exchange and collaboration between the United
States Department of Defense (DOD) and any external country, organization, agency or
individual that does not have ready access to traditional unclassified DOD systems and
networks.
The APAN publicly accessible community in support of OPERATION DAMAYAN has
been established and is located at https://community.apan.org/typhoonhaiyan/default.aspx . Individual users can post information on the site and should only
post information which can be seen by the general public. In order to contribute
content, potential contributors will need an APAN account
To request an APAN account, visit https://community.apan.org/default.aspx and click on
“Join” in the top right corner. Account requests are reviewed and approved within 24
hours.
A closed community site for imagery and maps specific to the operation with restricted
membership has been established at
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https://community.apan.org/practice/imager/typhoon_haiyan/default.aspx. To request
membership, go to the site and click on “Request Membership” in the pop-up window.
2.1.3 (U) Other Organization Web Pages
MARFORPAC - https://portal.mfp.usmc.smil.mil/events/Philippines-HADR31W/SitePages/Default.aspx
PACFLT MOC –
https://cas.cpf.nmci.navy.smil.mil/navy/cpf/home.nsf/Main.html?openPagehttp://
PACAF Daily Operations Update https://pacaf.ops.hickam.af.smil.mil/bpt/index.cfm?event=page.iframe&briefing_id=269&
tab_id=1789
Any other links pertaining to this operation should be sent to the USPACOM JOC IM
([email protected]) to be added to the operations page
2.2 (U) DECISION SUPPORT MATRIX/DECISION POINTS AND COMMANDER’S
CRITICAL INFORMATION REQUIREMENTS (DSM/DP/CCIR)
USPACOM J35 establishes and updates the decision support matrix. J35 presents
recommendations for decision points during the PACOM Update Brief (PUB).
CCIRs are elements of information required by the Commander that directly affect
decision-making. They are a key information management tool for the Commander and
help assessment of the operational environment and identify decision points during the
operation.
USPACOM's CCIRs and decision points are located in the CCIR Tracker at http://pspusa.hq.pacom.smil.mil/sites/joc/Pages/sigccirext.aspx . The CCIRs and decision points
may change as the operation progresses.
J2 establishes and updates Priority Intelligence Requirements (PIRs). J33 establishes
and updates the Friendly Force Information Requirements (FFIRs). J34 establishes and
updates Essential Elements of Friendly Information (EEFIs). Latest PIR and FFIRs are
posted on the OPERATION DAMAYAN site
2.3 (U) BATTLE RHYTHM AND BOARDS, BUREAUS, CENTERS, CELLS AND
WORKING GROUPS (B2C2WG)
The battle rhythm is a deliberate continuous cycle of command activities intended to
synchronize current and future operations. The USPACOM Battle Rhythm(s) will be
supervised by the USPACOM Chief of Staff (CoS) and managed by the Battle Rhythm
Working Group (BRWG). Battle Rhythm Owners (BRO) will verify meeting times and
locations, links to websites, and relationships to other B2C2WGs. JTFs, Components,
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and Sub-Unifieds use the Tier 1 Battle Rhythm to plan and execute Tier 2 and Tier 3
Battle Rhythms
The Battle Rhythm is flexible and can be changed when required. However, it is
important that such changes be thoroughly de-conflicted with other USPACOM events
and coordinated with higher and lower headquarters. Changes will follow the process
below:

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

Complete Cross-Staff Coordination for all affected Directorates/B2C2WGs
B2C2WG 7 Minute Drill vetted by the BRWG
Change/Addition approved by CoS
USPACOM CoS ICW USPACOM JOC will notify higher, lateral, and subordinate
commands of any applicable changes to the USPACOM Battle Rhythm
The current USPACOM Battle Rhythm is posted at
http://psp.hq.pacom.smil.mil/sites/common/b2c2wg/brwg/Documents/Typhoon%20Resp
onse%20BR%20Time%20Matrix.xlsx
The B2C2WG pages are information nodes and will be utilized to the maximum extent
possible as a primary source for collaboration and posting/publishing of final
products/deliverables, This will facilitate information sharing and reduce multiple
locations where information is stored.
B2C2WG 7-Minute Drills will address the details of each event and provide the: Purpose
of the event, Inputs, Outputs (products needed for the event and produced by it), Key
Tasks, Chair & Facilitator for the event, Location & Time, Membership, and a Point Of
Contact (POC). These 7-Minute Drills will be maintained at the B2C2WG workspaces.
USPACOM B2C2WG workspaces are located at:
US Only - http://psp-usa.hq.pacom.smil.mil/sites/common/b2c2wg/default.aspx
REL FVEY - http://psp.hq.pacom.smil.mil/sites/common/b2c2wg/default.aspx
The workspaces will contain information on group meetings, collaboration areas,
important files, products and reference material.
Personnel outside of USPACOM Headquarters can view the B2C2WG workspaces at
http://psp-usa.hq.pacom.smil.mil/ops/Pages/default.aspx.
Personnel outside of USPACOM Headquarters needing more than "read" access to
B2C2WG workspaces need to register for an external account at
http://psp.hq.pacom.smil.mil/orgareas/J6/J64/J642/ext_user/Pages/default.aspx.
Coordinate with B2C2WG POC prior to submission to get their approval for account
creation. POCs should be listed within each B2C2WG workspace. Once the account is
created, the sponsor will need to add the user to their group member list to allow them
to add/edit information on the site.
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2.4 (U) REQUEST FOR INFORMATION (RFI)
RFI is any specific time-sensitive ad hoc requirement for information or products to
support an ongoing crisis or operation not necessarily related to standing requirements
or scheduled production. An RFI can be initiated to respond to operational requirements
and will be validated IAW Command procedures (JP 2-0).
The method for organizations outside of USPACOM Headquarters to request
information from USPACOM is the RFI tool located at http://pspusa.hq.pacom.smil.mil/sites/joc/Pages/RFITracker.aspx. The RFI tool is only for
requests between different commands. Normal staffing questions will be worked at the
AO level. All requests need to be reviewed and validated by the organization's RFI
manager. Requests need to be as detailed as possible. Include any background
information, justification, product details, etc. Also, provide a reasonable suspense. This
will assist USPACOM in assigning the RFI to the appropriate JOC watchstander and
ensure a complete answer is given in a timely manner. The JOC OPSO or designated
RFI manager will validate the request, assign an appropriate POC to answer the RFI,
and ensure the requestor receives an answer to the RFI.
For coalition partners who cannot access our RFI tracker, send RFIs to the JOC OPSO
at [email protected]
SECTION 3: MESSAGING
3.1 (U) E-MAIL
E-mail is a valuable tool for providing information. Given the store-and-forward nature of
e-mail, it should not be used as the primary means for distribution of near-real-time
information or formal orders. E-mail is an effective method for providing read-ahead
draft copies, record message traffic, or other draft documents requiring review by
multiple users. Consideration must be given to size of attached documents. Large files
shall be posted on the web and their links provided to reduce network loading.
Following guidelines apply when generating Operation-specific e-mails:

Use ‘OP DAMAYAN’ at beginning or end of subject line
The USPACOM JOC Watch Team e-mail addresses are available at
http://psp.hq.pacom.smil.mil/joc/JOCOnly/Lists/Joc%20Seats/AllItems.aspx
3.1 (U) AMHS Messages
Message traffic volume always increases significantly during a major operation, and the
ability of watchstanders and leadership to effectively review it depends on how it is
sorted and routed.
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Use OP DAMAYAN for the OPER/ line for all OPERATION DAMAYAN message traffic
so that internal AHMS filters can be set up to auto-forward or sort message traffic.
OP/DAMAYAN will be the line just prior to the message ID (MSGID) line.
SECTION 4: DISTRIBUTED COLLABORATION
4.1 (U) Defense Connect Online (DCO)
(U) Effective 01 June 2008, Defense Information Systems Agency's (DISA) enterprise
collaboration service, Defense Connect Online (DCO), became the primary service for
synchronous collaboration within the Department of Defense on SIPRNET and
NIPRNET.
DCO is comprised of two tools


Adobe Connect or DCO - a web conferencing tool
XMPP Chat or Jabber - an extensible messaging and a presence protocol
(XMPP) based instant messaging tool
4.1.1 DCO/Jabber Security Policy
(U) The USPACOM Theater must ensure a secure environment for the timely sharing of
sensitive information and minimize the potential for compromise of critical information.
DCO room hosts and JABBER room owners/administrators are ultimately responsible
for the security of their rooms to include information security.
(U) The following policies apply to both DCO (Adobe Connect) and Jabber:

All new accounts issued on the DCO service must be individual accounts unless
approved by DISA's DCO Program Office. Existing functional or group accounts
may be used only if individual accountability can be maintained by means of an
approved watchbill (duty schedule) for the account.
The following policies apply to NIPR DCO (Adobe Connect):

Hosts of NIPRNET DCO rooms may, at their discretion, permit guest access by
individuals who are not eligible for DCO accounts. Caution should be taken when
approving guest logins to ensure only authorized participants are in the room.
Non-CAC users shall log in as a guest with their name, organization and position

Public NIPR DCO rooms are allowed, but discouraged.
The following policies apply to SIPR DCO (Adobe Connect):

Need-to-know principles apply
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Guest access to PACOM AOR rooms is forbidden. Guest access in SIPRNET
DCO rooms pose an unacceptable information security risk since guests can
mask their true identity.
(U) SIPRNET DCO rooms must be private. Public rooms are forbidden because
they allow access to anyone with a DCO account
(U) Hosts are responsible for adding users to the room's access control list(ACL).
Hosts must periodically review ACL to remove individuals no longer requiring
access
(U) The following policies apply to NIPR Jabber (XMPP Chat):


Open (non-access controlled) Jabber rooms are allowed, but discouraged
Owners and administrators must periodically review the ACL, if used, to remove
individuals no longer requiring access
(U) The following policies apply to SIPR Jabber (XMPP Chat):

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
Need-to-know principles apply
Open Jabber rooms are permissible when the room owner/administrator believe
the need to collaborate outweighs the risk introduced by opening the room to all.
Administrators are encouraged to used closed, access controlled, rooms
whenever possible
Posts in open rooms should receive extra scrutiny prior to being acted upon
Room owners/administrators must carefully vet all attendees in both open and
closed rooms due to ability for users to change their display names. Right-click a
name to view the true identity of an attendee.
4.1.2 (U) User Registration for DCO
(U) In accordance with CJCSM 6510.01 Defense-in-Depth: Information Assurance (IA)
and Computer Network Defense (CND), all accounts issued on the DCO service must
be individual accounts in order to:
1.
2.
3.
4.
Establish individual accountability;
Identify illicit use of a password or loss of a password;
Be used for an audit trail of the activities of a user; and
Avoid the need to change the password of an entire group when a single
member of the group leaves or loses authorized privileges.
(U) All registrations will be done on NIPRNET using CAC authentication. A NIPRNET
DCO account is required before requesting a SIPRNET DCO account

Request NIPRNET DCO accounts at https://www.dco.dod.mil/ on the NIPRNET
o Click the green "Register" button
o Enter PIN when prompted
o Complete profile and click "Submit" button
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Request a SIPRNET DCO account
o Login to NIPRNET DCO account with CAC
o Click on "My Account" under "My DCO"
o Update profile to include SIPRNET e-mail address and click "Request
SIPR DCO Account"
o You will receive SIPRNET e-mail with account info within 48 hours
o Must login and complete SIPRNET DCO profile within 30 days
4.1.3 (U) DCO Guidelines
(U) DCO provides many capabilities. This section is designed to help users make
effective and secure use of DCO capabilities.

USPACOM DCO rooms are created as private, persistent rooms. Plan ahead,
determine which rooms you will need access to, and contact the room's POC to
get added to the access list. To find rooms and their POCs, use the USPACOM
DCO Navigation tool located at
http://psp.hq.pacom.smil.mil/InfoCenter/PacificTheaterCollaboration/Pages/DCO
_Navigation.aspx This tool is no longer maintained so information on the site
may be outdated and inaccurate

The organizationally assigned hosts (i.e., the POC listed in the USPACOM DCO
Navigation Tool, along with any other hosts assigned by this POC) are
responsible for the management of their DCO room(s).
o They determine room access and are responsible for the enforcement of
USPACOM policy and TTPs.
o Organizational hosts must routinely scrub their room access lists,
removing outdated entries, unknown personnel, and any group/functional
accounts.

DO NOT have multiple DCO rooms up at the same time unless they are used
strictly for text chat. The DCO audio bleeds over from room to room.

If you will be conducting DCO meetings with personnel who are on bandwidth
constrained networks, refer to DCO On-Demand Training module C-14 to
optimize performance.

Additional procedures and usage tips are available at
http://psp.hq.pacom.smil.mil/InfoCenter/PacificTheaterCollaboration/Documents/
Pacific%20Theater%20Collaboration%20Guidance.docx

Jabber specific help is available at
http://psp.hq.pacom.smil.mil/InfoCenter/PacificTheaterCollaboration/Documents/
DCO%20Jabber%20Chat%20(Basics).ppsx
4.1.4 (U) DCO Training
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
DCO live training is conducted by the Defense Information Systems Agency
(DISA). DCO training sessions are open to anyone needing initial or refresher
training. These live training sessions focus on DCO Web Conferencing using
Adobe Connect. Sessions are broken-down into Basic, Intermediate and
Advance skills, are each 2 hours long, and are held over the course of 3
consecutive days. (Note: Most users will only need Basic and Intermediate skills).
DISA offers DCO training a few times a month with at least one of set of training
optimized for PACOM AOR timezones. Users should have a headset with
microphone. A user account on DCO NIPRNet is a must.
For more info, including the current schedule, visit NIPRNet site
https://www.dco.dod.mil/public/dsp/liveTraining.cfm.

If you are short on time, use the On-Demand Training available within DCO.
Tailor your training based on your individual needs. The training modules are
located on DCO at https://www.dco.dod.smil.mil/public/dsp/tutorials.cfm . Each
module ranges in length from 1 to 10 minutes.
4.1.5 (U) DCO Support
The DISA-provided DCO Help Desk is available 24x7 and may be contacted via:

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

NIPRNET E-Mail: [email protected]
SIPRNET E-Mail: [email protected]
DSN Phone: 312-850-3136
Commercial Phone: 614-692-3136
Toll Free Phone: 1-800-447-2457
When reporting an issue, please provide the following information: Name (including rank
or title), contact information (phone, e-mail), and location (city, state, country).
4.2 (U) Video Teleconference (VTC)
Action officers responsible for coordinating VTCs in support of the Battle Rhythm must
initiate their respective VTC scheduling as soon as possible to ensure requests are
coordinated with all requested Component/external Commands and processed in a
timely manner.
The USPACOM VTC website is located at
http://www2.hq.pacom.smil.mil/j6/j64/j642/j6428vtc/vtccalendar.asp. It provides links to
the USPACOM VTC schedule, VTC request form, VTC help page, and POC info. VTC
schedulers can be reached at 477-7746 and VTC technicians can be reached at 4777745 (Area codes are: DSN-315, Comm-808)
4.2.1 Action Officer Procedures and Responsibilities
4.2.1.1 Reserve a conference room with VTC capabilities
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Invite the Directorate Conference Room (DCR) as an attendee to the meeting via the
unclassified Navy/Marine Corps Intranet (NMCI) Outlook calendar. If the requested
conference room/studio is not available or if the requested studio is preempted, it is the
Action Officer’s responsibility to find a replacement studio. Rooms that can be raised to
SCI by the SSO will require SCI-capable equipment (cables, modems, switches, etc.). If
the conference room does not show up in the VTC scheduling web site, it can be
scheduled using the “OTHER” option for requested studio.
4.2.1.2 Request VTC Support
Request VTC support through the HQ USPACOM Secret Internet Protocol Router
Network (SIPRNET) Portal, HQ Intranet tab, VTC schedule and request link or
http://www2.hq.pacom.smil.mil/j6/j64/j642/J6428VTC/VTCCalendar.asp .

VTC request forms must be completely filled out to properly schedule WAN and
external site resources and to ensure a successful VTC. Incomplete requests will
be rejected until the action officer updates the request with required information.

VTC requests should be completed at least 72 hours in advance to allow
adequate time to coordinate with external sites and service providers, which
typically have time differences between 3 and 6 hours.

The action officer or alternate can submit updates, deletions, additions, or
cancellations via the web page. Changes within 48 hours release all the reserved
WAN resources, and a new conference has to be built and compete with all other
conferences requesting resources.

Requests for J00/J01 level VTCs must include participants secure DRSN/STE
telephone numbers for backup secure voice teleconference capability.

If the web site is inoperative, schedule directly with Video Information Services
(VIS), by calling (808) 477-7746 and providing the required scheduling
information.
4.2.1.3 Conference Room Security
The action officer is responsible for conference security to include: ensuring the need to
know and clearance of personnel, abiding by HQ USPACOM security policies and
approving external sites' participation. External sites are responsible for locally ensuring
each participant is cleared for the VTC classification level.
4.2.1.4 Conference Room Support
The action officer is responsible for providing personnel to run studio equipment and
presentations during a VTC. The action officer is responsible for requesting training for
use of the Nimitz-MacArthur Pacific Command Center (NMPCC) audiovisual (A/V)
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equipment from the Directorate or VIS. Operational assistance with VTC and A/V
equipment can be requested by calling (808) 477-7745.
4.2.2 VTC Priorities
Emergent VTC requests (less than 72 hours) will be accommodated by VIS to the best
of their ability. Flag Officer/General Officer and contingency requests will have first
priority. All other requests will be handled on a first-come, first-served basis providing
there are sufficient VIS manpower and resources available.
HQ USPACOM staff will have first priority on all VTCs. VTC requests made by
individuals or agencies outside of HQ USPACOM will require a HQ USPACOM sponsor
to submit the request and support access requirements for the participants.
4.3 (U) TELEPHONE
The USPACOM telecommunications support website is located at
http://psp.hq.pacom.smil.mil/orgareas/J6/J64/J642/J6422/Pages/default.aspx. It
provides resources regarding unclassified phones, STU/STEs, cells/pagers, and Red
Switch. Users should contact their directorate Telephone Control Officers first to resolve
any telephone issues.
The USPACOM phone directory is located at
http://medusa.hq.pacom.smil.mil:8080/misc_rep/servlet/misc_rep/template/reports,Sho
wParameter.vm?reportFile=/PhoneRoster.jasper&format$String=pdf.
Important contact information for other organizations will be posted on the JOC Website
as they are made available.
SECTION 5: DAILY INFORMATION REQUIREMENTS AND REPORTS
5.1 (U) Joint Operations Center (JOC) Update Brief (JUB)
The JUB is a brief to update the USPACOM staff on the current situation within the
Pacific AOR. It provides a common framework for the staff to plan and provide input into
the Commander's decision process. The latest JUB is posted on the OPERATION
DAMAYAN site
5.1.1 (U) Responsibilities
USPACOM J3 designates the time, location, attendees, and agenda for the JUB
Joint Operations Center (JOC) will:
 Incorporate into Battle Rhythm based on current situation
 Post JUB slide templates and guidelines
 Consolidate JUB slides
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Directors will ensure slides are published on time and in the proper format.
5.1.2 (U) Procedures
All personnel involved with the JUB will be familiar with the following procedures.




Slides will be published on time. If unable to make the deadline, verbally brief
updates
o JUB Rehearsal is at 0730
o Slide lockdown is at 0800
If your office does not have a position within the JOC and is responsible for slides
within the JUB, contact the JOC IM ([email protected], 477-7477) to
get permissions to the Slide Library. Recommend having more than one person
per shift with the ability to update slides. There will be no e-mailing of slides to
JOC IM for incorporation into the JUB. Coalition partners should work with their
US counterparts to insert slides into the brief
Each directorate is responsible for formatting its slides properly. Guidelines
along with sample slides are located at Master Briefing Template
DO NOT e-mail slides to the JOC IM or JOC OPSO to upload into the brief
unless priori coordination is done. Due to operations tempo prior to the brief,
they will not have time to upload additional slides. Exceptions are as follows:
o USFJ, USFK, ALCOM e-mail slides to JOC OPSO,
[email protected]
o COMPACFLT e-mail slides to JOC NAV Desk,
[email protected]
o PACAF e-mail slides to JOC AIR Desk, [email protected]
o USARPAC e-mail slides to JOC LNO, [email protected]
o MARFORPAC e-mail slides to JOC SOF/GND Desk,
[email protected]
o SOCPAC e-mail slides to JOC SOF/GND Desk,
[email protected]
o Multinational Coordination Cell/OPG e-mail slides to Lt Col Parker,
[email protected]
5.1.3 (U) JUB Assistance
For help with adding, deleting, and updating slides contact the JOC IM at 477-7494,
[email protected]
For help with computer hardware and other applications residing on the workstation,
contact the NMCI Help Desk, 1-866-843-6624.
5.2 Situation Reports (SITREPS)
SITREPS are periodic reports of the current situation. SITREPS can be found on both
the JOC OPERATION DAMAYAN site and the APAN Typhoon Haiyan Response Site
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SECTION 6: INFORMATION ASSURANCE
6.1 (U) CLASSIFICATION GUIDANCE
Depending on the crisis the classification level will be determined as soon as possible
and will be disseminated through official messaging channels. However, to ensure
proper classification of documents and emails and to facilitate information sharing to the
maximum extent possible, across the extended enterprise, please refer to PACOM’s
Security Classification Guidance and the Foreign Disclosure Office (FDO), http://pspusa.hq.pacom.smil.mil/fdo/default.aspx.
6.1.1 (U) Handling Instructions
Materials must be handled IAW their security markings. Classification markings shall be
IAW Executive Order 12958 (classified national security information) and DoDM
5200.01, Vol 2 (DoD Information Security Program: Marking of Classified Information).
Classification guidelines shall be considered in all aspects of planning and execution.
6.2 FOREIGN DISCLOSURE
Foreign Disclosure/Release requests will be submitted at http://pspusa.hq.pacom.smil.mil/fdo/default.aspx.
Additionally, to help with writing for release or for more clarification, training is available
at, http://psp-usa.hq.pacom.smil.mil/fdo/Topics/Training.aspx .
6.3 (U) OPERATIONS SECURITY (OPSEC) / COMMUNICATIONS SECURITY
(COMSEC)
OPSEC (which includes COMSEC) is the process of denying adversaries information
about USPACOM capabilities and intentions by identifying, controlling, and protecting
indicators associated with planning and conducting military operations.
OPSEC/COMSEC is everyone’s responsibility. Do not discuss operational or
intelligence matters in public places, i.e., building hallways, eating establishments, etc.
Use secure phones, faxes and e-mails whenever possible. Always report unusual
activities and inquiries
Individual movement information is sensitive, may have OPSEC implications, and may
be classified according to content.
SECTION 7: LESSONS LEARNED
The USPACOM Lessons Learned and Issue Resolution Program promotes the
recurrence of successful outcomes and prevents recurrence of unsuccessful outcomes.
To support this goal, USPACOM uses the Joint Lessons Learned Information System
(JLLIS) to document and manage observations/lessons learned.
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Submit Lessons Learned at http://pspusa.hq.pacom.smil.mil/sites/j7/j71/J717/Lists/Operation%20Damayan%20Collection%2
0Tool/Presentation%20View.aspx
Everyone is encouraged to submit observations on processes/outcomes that worked
well and processes/outcomes that need improvement.
SECTION 8: TRAINING
Each command is responsible for maintaining trained operators for IM tools, processes,
and procedures. Below are listed a few USPACOM training resources:
SharePoint Help and Training: http://psp.hq.pacom.smil.mil/Help/Pages/default.aspx
Defense Connect Online (DCO) Training. DCO Demand Training is available from the
User Resources pane on both the NIPR and SIPR DCO portals. The training consists of
26 pre-recorded modules covering specific topics. Modules vary in length between one
and 10 minutes. DISA also provides live training classes. Refer to the Pacific Theater
Collaboration Home Page,
http://psp.hq.pacom.smil.mil/InfoCenter/PacificTheaterCollaboration/Pages/default.aspx,
for more details and schedule.
SECTION 9: ADDITIONAL INFORMATION
More details on PACOM’s IM/KM policies can be found in PACOM’s IM Plan located at
http://psp.hq.pacom.smil.mil/sites/j6/j62/j625/im/plan/Finalized%20Documents/IM_Plan.
pdf
Improving efficiency and effectiveness is an on-going process. It’s critical to have all
participants be involved in the process to ensure completeness and success.
Comments and suggestions for IM improvement should be forwarded to Lori Saulibio
([email protected]), Liz Deramus ([email protected]) or
Niel Kamaka ([email protected])
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