Operations Manual Template

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AQUATIC
OPERATIONS
MANUAL
Updated ####
Next Revision ####
_______________________________________________________________________________________________________________________________
DATE OF ISSUE:
VERSION NUMBER:
PAGE 1 of 54
TABLE OF CONTENTS
SECTION 1: PHYSICAL LAYOUT OF AQUATIC AREA. .................................................... 6
1.1 AQUATIC AREA FLOOR PLAN .......................................................................................... 6
1.1.1 COMPETITION / 50M POOL ............................................................................................ 6
1.1.2 LEISURE POOL (INCORPORATING TODDLERS/YOUNGSTERS) ........................................... 6
1.1.3 LAP POOL .................................................................................................................... 6
1.1.4 MULTI–FUNCTION / HYDROTHERAPY POOL .................................................................... 6
1.1.5 SPA ............................................................................................................................. 6
1.1.8 SAUNA &/OR STEAM ROOM ........................................................................................... 6
1.1.9 OTHER FEATURE’S ....................................................................................................... 6
1.2 POOL DIMENSION DESIGN AND FEATURES ....................................................................... 7
1.2.1 COMPETITION POOL ..................................................................................................... 7
1.2.2 LEISURE/W AVE POOL ................................................................................................... 7
1.2.3 LAP POOL .................................................................................................................... 7
1.2.4 MULTI-FUNCTION / HYDROTHERAPY POOL ..................................................................... 7
1.2.5 SPA POOL(S)................................................................................................................ 8
1.2.6 SAUNA AND STEAM ROOM ............................................................................................ 8
1.2.7 OTHER FEATURES ........................................................................................................ 8
1.3 AQUATIC AREA EMERGENCY EQUIPMENT & PLANT .......................................................... 9
1.3.1 GENERAL EMERGENCY EQUIPMENT .............................................................................. 9
1.3.2 LIFEGUARD RESCUE EQUIPMENT .................................................................................. 9
1.3.3 FIRST AID EQUIPMENT .................................................................................................. 9
SECTION 2: SUPERVISORY OPERATING PROCCEDURES ...........................................10
2.1 FACILITY AND FEATURE RULES ......................................................................................10
2.1.1 COMPETITION POOL AND LAP POOL CUSTOMER RULES ................................................10
2.1.2 COMPETITION POOL SUPERVISION GUIDELINES ............................................................10
2.1.5 LEISURE POOL CUSTOMER RULES ...............................................................................10
2.1.6 WAVE POOL SUPERVISION GUIDELINES ........................................................................10
2.1.6A WAVE POOL OPERATING PROCEDURES AND LIFE GUARDING POSITIONS .......................10
2.1.6B WAVE POOL POSITIONING DIAGRAM ...........................................................................10
2.1.7 SUPERVISION GUIDELINES TODDLERS/YOUNGSTERS POOL ...........................................10
2.1.8 MULTI-FUNCTION / HYDROTHERAPY POOL CUSTOMER RULES .......................................10
2.1.9 SUPERVISION GUIDELINES MULTI-FUNCTION / HYDROTHERAPY POOL ............................10
2.1.9 PROGRAMMING REQUIREMENTS...................................................................................11
2.1.10 DIVING POOL AND BOARDS CUSTOMER RULES............................................................11
2.1.11 DIVING POOL AND BOARDS SUPERVISION RULES ........................................................11
2.1.12 SPA(S), SAUNA AND STEAM CUSTOMER RULES ...........................................................11
2.1.13 SLIDE CUSTOMER RULES ...........................................................................................11
2.1.14 SLIDE SUPERVISION GUIDELINES ................................................................................11
2.1.15 INFLATABLE RULES ....................................................................................................11
2.1.16 INFLATABLE’S SUPERVISION GUIDELINES ....................................................................11
2.1.17 GENERAL SUPERVISION .............................................................................................11
2.2 EQUIPMENT OPERATION INSTRUCTIONS ..........................................................................12
2.2.1 THE OPERATION OF PHONES .......................................................................................12
2.2.2 THE OPERATION OF PORTABLE RADIOS ........................................................................12
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2.2.3 OPERATION OF AUTOMATIC POOL CLEANERS ...............................................................12
Operating instructions for the #### pool cleaner...................................................................12
2.3 COMMUNICATION AND QUALITY SYSTEMS .......................................................................12
2.3.1 WORK INSTRUCTIONS ..................................................................................................12
2.3.2 MEMOS ......................................................................................................................12
2.3.3 AREA DIARIES .............................................................................................................12
2.3.4 OPEN AND CLOSE CHECKLISTS ....................................................................................12
2.3.5 E-MAIL .......................................................................................................................13
2.3.6 PHONES AND RADIO’S. ................................................................................................13
2.3.6 COMMUNICATIONS FOLDER ..........................................................................................13
2.3.7 EVENTS FOLDER .........................................................................................................13
2.3.8 DAILY TASK SHEETS ....................................................................................................13
2.3.9 TIMESHEETS FOLDER .................................................................................................13
2.3.9 NON CONFORMANCE REPORTS ....................................................................................13
2.3.10 FIRST AID REPORT FORMS ........................................................................................13
2.3.11 ROSTERS FOLDER .....................................................................................................14
2.3.12 PAY SLIPS.................................................................................................................14
2.3.1 STAFFING ...................................................................................................................14
2.3.2 PLANT OPERATIONS ....................................................................................................14
a) Oxygen Test Log ...........................................................................................................14
b) Pool Plant Operations Folder.........................................................................................14
c) Pool Plant Operations Log .............................................................................................14
d) Pool Plant Task Sheet ...................................................................................................14
e) Weekly Plant Room Checklist........................................................................................15
f) Material Safety Data Sheets ...........................................................................................15
g) Incident Report Form .....................................................................................................15
h) Testing Logs..................................................................................................................15
i) Water Test Log Sheets ...................................................................................................15
j) Water Balance Test Log Sheets .....................................................................................15
2.3.3 ACCESS AND SECURITY AT ####(NAME OF FACILITY). ..............................................15
2.3.4 THE KEY/ACCESS SYSTEMS. ........................................................................................15
SECTION 3: PERSONNAL POLICIES ...............................................................................16
3.1 STAFF STRUCTURE ........................................................................................................16
3.2 STAFF UNIFORM AND PRESENTATION .............................................................................16
3.2.1 CLOTHING DESCRIPTION AND COST .............................................................................16
3.2.2 PERSONAL PRESENTATION ..........................................................................................16
3.3. CUSTOMER SERVICE POLICY .........................................................................................17
3.1.1 LIFEGUARD CUSTOMER SERVICE STANDARDS ..............................................................17
3.4 ALCOHOL, DRUGS AND SMOKING IN THE WORKPLACE ...................................................19
SECTION 4: TRAINING. .....................................................................................................20
4.1 INDUCTION AND ORIENTATION ...........................................................................................20
4.1.1 GENERAL INDUCTION ...................................................................................................20
4.1.2 SPECIFIC AREA INDUCTION ..........................................................................................20
4.1.3 LIFEGUARD SHADOW SHIFT .........................................................................................20
4.2 IN-HOUSE TRAINING .......................................................................................................20
4.3 STAFF QUALIFICATION REQUIREMENTS..........................................................................21
4.4 POSITION DESCRIPTIONS ...............................................................................................21
SECTION 5: EMERGENCY ACTION PLANS. ....................................................................22
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5.1 EVACUATIONS AN INTRODUCTION ...................................................................................22
5.1.1 EVACUATION: THE STEPS LEADING UP TO ....................................................................22
5.1.2 LOCATION OF EMERGENCY EVACUATION EQUIPMENT AND CHECKLISTS .........................23
5.1.3 NOTICE OF EVACUATION .............................................................................................23
5.1.4 PUBLIC ALERT.............................................................................................................24
5.1.5 EMERGENCY TELEPHONE NUMBERS ............................................................................25
5.1.6 EMERGENCY EVACUATION ROLES ...............................................................................26
5.1.7 EVACUATION SITE .......................................................................................................27
5.2 EVACUATION GENERAL PROCEDURE ...............................................................................28
5.2.1 STANDARD EMERGENCY RESPONSE...................................................................29
5.3 EMERGENCY ACTION PLANS ..........................................................................................30
5.3.1 BLACKOUT ..................................................................................................................30
5.3.2 BOMB THREAT ............................................................................................................30
5.4 MAJOR INCIDENT (CRITICAL PATIENT) ............................................................................34
5.5 DISORDERLY AND AGGRESSIVE BEHAVIOUR ...................................................................35
5.6 WATER QUALITY (CHEMICAL & CLARITY) .......................................................................37
5.7 FIRST AID INCIDENTS .....................................................................................................38
5.8 FIRST AID ROOMS/KITS WORK INSTRUCTION ..................................................................39
SECTION 6: OCCUPATIONAL HEALTH AND SAFETY ....................................................40
6.0 SPECIFIC HAZARDS IN THE WORKPLACE. ........................................................................40
6.1 CHEMICAL STORAGE. ....................................................................................................40
6.1.1 GENERAL STORAGE REQUIREMENTS ............................................................................40
6.1.2 CHEMICAL STORAGE AREA(S) ......................................................................................40
6.1.3 MANIFEST OF CHEMICALS ............................................................................................42
6.2 CHEMICAL DELIVERY .....................................................................................................42
6.2.1 GENERAL DELIVERY REQUIREMENTS............................................................................42
6.3 CHEMICAL HANDLING ....................................................................................................42
6.3.1 GENERAL CHEMICAL HANDLING REQUIREMENTS. ..........................................................42
6.3.2 PROCEDURE FOR REACTION PREVENTION ....................................................................43
6.3.3 CHEMICAL ADDITIONS TO THE POOL. ............................................................................43
6.3.4 PERSONAL PROTECTIVE EQUIPMENT ............................................................................43
6.4 CHEMICAL SPILL AND LEAK CONTROL ............................................................................44
6.4.1 PROCEDURE FOR CHEMICAL CLEAN UP AND DISPOSAL ...................................................44
6.4.2 PROCEDURE FOR TOXIC LEAK RESPONSE. ...................................................................44
6.5 EMPLOYEE TRAINING. ....................................................................................................45
6.5.1 EMPLOYEE TRAINING FOR THE DELIVERY, STORAGE AND HANDLING ..............................45
6.5.2 FIRE HYDRANTS AND FIRE HOSES ................................................................................45
6.6 BODY FLUID AND SPILL CLEAN UP. ................................................................................46
6.6.1 INTRODUCTION: ...........................................................................................................46
6.6.2 GENERAL PRECAUTIONS:.............................................................................................46
6.6.3 POOL EXPOSURE: .......................................................................................................46
6.6.4 PROTECTIVE CLOTHING/EQUIPMENT ............................................................................46
6.6.5 PROCEDURES AS A RESULT OF A BODY FLUID CONTACT ...............................................47
6.6.6 PROCEDURES FOR EXPOSURE MANAGEMENT ...............................................................47
6.6.6 DISINFECTING OF CONTAMINATED SURFACES ...............................................................47
6.7 SHARPS/SYRINGE HANDLING .........................................................................................49
SECTION 7: MAINTENANCE SECTION ............................................................................51
7.1 GENERAL REPAIRS ........................................................................................................51
7.2 GENERAL CLEANING ......................................................................................................51
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SECTION 8: MANUAL DOSING OF POOLS......................................................................52
8.1 INTRODUCTION ..............................................................................................................52
SECTION 9: PROGRAMS AND CARNIVALS BOOKINGS ................................................54
9.1 #### PROGRAMS ..........................................................................................................54
9.2 POLICIES .......................................................................................................................54
9.2.1 COACHING POLICY.......................................................................................................54
NOTE: MANUAL WILL BE UPDATED AND REVISED AT LEAST EVERY 12
MONTHS, WITH THE NEXT REVISION IN ####.
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SECTION 1: PHYSICAL LAYOUT OF AQUATIC AREA.
1.1
Aquatic Area Floor Plan
<<enter general description of facility and aquatic area(s)>>
1.1.1
Competition / 50m Pool
<<enter description of Competition/50m Pool area>>
1.1.2
Leisure Pool (incorporating Toddlers/Youngsters)
<<enter description of Leisure/Wave Pool area>>
1.1.3
Lap Pool
<<enter description of Lap Pool area>>
1.1.4
Multi–Function / Hydrotherapy Pool
<<enter description of Mulit-Function/ / Hydrotherapy Pool area>>
1.1.5
Spa
<<enter description of Spa Pool(s) and surrounding area>>
1.1.8
Sauna &/or Steam room
<<enter description of Sauna &/or Steam Room area>>
1.1.9
Other Feature’s
Water Slide
####
Diving Equipment and Boards:
####
Inflatable:
####
Changing Rooms:
####
Kiosk
####
Competition Seating
####
Outdoor Lawn
####
Include names and details of any other areas/facilities/equipment that may be
applicable.
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1.2
Pool Dimension Design and Features
1.2.1
Competition Pool
Filtration Process
Overall length & width
Water volume – balance tank
Turn over rate
Designed number of bathers
Operating temperature
Steps
Movable floor
Moveable Booms
Compressed Air Diving
Bubbles
Diving spray’s
Aquatic Sports Court Set-up
Swimming events set-up and
timing
1.2.2
Leisure/Wave Pool
Filtration Process
Overall length & width
Water volume – balance tank
Turn over rate
Designed number of bathers
Operating temperature
Steps
Pneumatic Wave Generator
Air and Water supplied
features
1.2.3
Lap Pool
Filtration Process
Overall length & width
Water volume – balance tank
Turn over rate
Designed number of bathers
Operating temperature
Steps, hoist, stairs
1.2.4
Multi-Function / Hydrotherapy Pool
Filtration Process
Overall length & width
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Water volume – balance tank
Turn over rate
Designed number of bathers
Operating temperature
Stairs, Moveable floor, hoist
1.2.5
Spa pool(s)
Filtration Process
Overall length & width
Water volume – balance tank
Turn over rate
Designed number of bathers
Operating temperature
Access
Air and water features
1.2.6
Sauna and Steam Room
<<enter any technical info regarding the Sauna & Steam Rooms>>
1.2.7
Other Features
<<enter any technical info regarding other areas/facilities/equipment, such as the Water Slide,
Inflatable, etc>>
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1.3
Aquatic Area Emergency Equipment & Plant
1.3.1
General Emergency Equipment
During the induction the new employee will be required to identify all emergency response
equipment. The emergency equipment identified includes the fire hose reels, dry chemical
extinguishes, smoke detection, fire sprinklers, and the <<emergency communication>> control
centre and the link up of the red phones.
Hose reels are located at a max distance of 45 metres between each reel, the length of each
hose is 30m.



1.3.2
Dry Chemical Extinguishes are located outside all electrical/mechanical switchboards.
Red (EWIS) Phone is located at the ### Pool entry.
The EWIS Panel is located ###.
Lifeguard Rescue Equipment
All life guarding equipment is located ####, the rescue equipment that is located at ####
includes reach poles, mega phone (wave pool only), flotation tubes and throw ropes. When
this equipment is not located here the guard should be carrying it with them, eg; the wave
pool.
1.3.3
First Aid Equipment
First Aid Equipment is located ####. Equipment located here includes:
 O2 equipment.
 First Aids Kit with consumables, utensils and reporting books.
 Spinal Board with straps.
 Spinal Collars.
The First Aid room has additional equipment as follows:
 Bed and blankets.
 Curtains for privacy of the patient.
 Storage for additional O2 bottles.
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SECTION 2: SUPERVISORY OPERATING PROCCEDURES
2.1
Facility and Feature Rules
2.1.1
Competition Pool and Lap Pool Customer Rules
####
2.1.2
Competition Pool Supervision Guidelines
####
2.1.5
Leisure Pool Customer Rules
Wave Pool
####
Toddlers / Youngsters Pool
####
2.1.6
Wave Pool Supervision Guidelines

When Waves are NOT operating:

When Waves are operating:
2.1.6a Wave pool operating Procedures and Life guarding Positions

When Waves are NOT operating

When Waves are operating
2.1.6b Wave Pool Positioning Diagram
<<ENTER DIAGRAM OF WAVE POOL WITH LIFEGUARD POSITIONS INDICATED>>
2.1.7
Supervision Guidelines Toddlers/Youngsters Pool
####
2.1.8
Multi-Function / Hydrotherapy Pool Customer Rules
####
2.1.9
Supervision Guidelines Multi-Function / Hydrotherapy Pool
Moving the Floor (if applicable)
<<Provide detailed working procedures for moving the floor, including the removal of
customers and any applicable safety checking procedures>>
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2.1.9
Programming Requirements
Hydrotherapy is a structured exercise session conducted by a qualified Physiotherapist.
Hydrotherapy sessions at #### are conducted by Physiotherapists from #### or other external
Hydrotherapy providers.
Public Hydrotherapy is casual usage of the Multi Function / Hydrotherapy Pool for self
directed Hydrotherapy / Gentle Exercise by adults. Toddlers accompanied by an adult for
casual use are also permitted to use the pool during these times.
The following are rules for the Multi purpose pool during Hydrotherapy and Gentle Activity:
####
Swimming Lessons / School Classes.
The following are rules for the Multi purpose pool during swimming lessons:
####
Water Play
This area is for families with young children and other non-specific users that enjoy the
warmer water environment.
The following are rules for the Multi purpose pool during water play:
####
2.1.10 Diving Pool and Boards Customer Rules
####
2.1.11 Diving Pool and Boards Supervision Rules
Diving tower usage may be affected by carnivals and events scheduled in the competition
pool.
####
2.1.12 Spa(s), Sauna and Steam Customer Rules
####
2.1.13 Slide Customer Rules
####
2.1.14 Slide Supervision Guidelines
####
2.1.15 Inflatable Rules
####
2.1.16 Inflatable’s Supervision Guidelines
####
2.1.17 General Supervision
Smoking in the facility is prohibited.
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Encourage good sunsmart practices; the use of hats and sunscreen in outdoor areas is
essential.
No running allowed
Outdoor & change area’s.
The outdoor areas should be monitored regularly to ensure safe behaviour is occurring. The
change rooms should be checked every half hour in peak periods to ensure they are clean
and to reduce the likelihood of theft/assault.
Other areas
<<provide procedures regarding the rules and supervision policies for any other areas that
may be applicable>>
2.2
Equipment Operation Instructions
2.2.1
The Operation of Phones
####
2.2.2
The Operation of Portable Radios
####
2.2.3
Operation of Automatic Pool Cleaners
####
Operating instructions for the #### pool cleaner.
<<enter detailed working procedures for any pool cleaning equipment used at you facility>>
2.3
Communication and Quality Systems
NOTE: the following text has been provided as an example and must be modified as required
to suit specific facilities.
2.3.1
Work instructions
Work Instructions are documented technical information sheets. The Working instruction
provides detailed information and should be used in conjunction with the operations manual.
2.3.2
Memos
There are memo folders in the ####. All staff must check the relevant folder before
commencing each shift and read any new memos or updated procedures.
2.3.3
Area Diaries
The purpose of the area diaries is to keep staff informed of any special information relevant to
that day. eg. a customer is coming in today to take photographs of the slide, please show him
around. Staff should check the relevant diary in their area prior to commencing work.
2.3.4
Open and Close Checklists
The opening and closing checklist are situated #### and should be signed off at the
completion of each task. If a task could not be completed a notation should be made
explaining this.
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Not all tasks can be completed before the public enters the facility, so common sense should
prevail. It is essential that the sauna and steam are turned on and the pool tests are
accurately completed before the patrons are allowed to enter the water. If at any time the
water in any of the pool tests are out side legal parameters the offending pool should not be
opened for use. The legal parameters of pool and spa water is documented in (Victorian
Health Department Guidelines) we can find the requirements on the back page of the Pool
testing sheets (log).
The closing checklist identifies tasks to be completed at the end of the closing shift If unable
to complete all tasks listed, the tasks that are critical to the general appearance, safety, and
primary function of the facility must be prioritised.
2.3.5
E-Mail
This facility has network e-mail, a communication for staff with access to a computer terminal.
2.3.6
Phones and Radio’s.
The facility has an internal phone system linked into the PABX system. This enables staff to
carry portable phones around the entire building and still be contactable.
2.3.6
Communications Folder
The communications folder contains memos and should be checked prior to each shift.
2.3.7
Events Folder
The Events folder contains the event plans for all aquatic events
2.3.8
Daily Task Sheets
The daily task sheets give a list of tasks to be completed on each day of the week to ensure
that the aquatics area is clean, safe, and operating smoothly for all patrons to enjoy. The task
sheet are used to proved the guard with direction during the day to initiate the completion of
the various duties required to maintain the a high level of product and service for the
customer. If at any time it is deemed that the customers enjoyment of the product would be
reduced by completing the task, the task should be but on hold or varied not to infringe on the
customers satisfaction.
2.3.9
Timesheets Folder
Time sheets are to be filled at the completion of the rostered work period. Staff will only be
paid for those shifts that have been signed of by a staff member who is permanent or part time
in aquatics or the Duty Manager Both ½ hour breaks and 10 minute breaks should be
recorded in the ‘breaks’ column ). Only ½ hour breaks should be deducted when determining
the hours worked for the ‘Total hours’ column (you are paid for 10 minute breaks), times are
calculated to the closest 15 minutes.
2.3.9
Non Conformance Reports
If a problem arises with our system or there is a customer complaint a non-conformance report
must be filled out. This system is to be used for maintenance requirements, staffing issues,
programming problems. The Duty Managers can only complete these forms.
2.3.10 First Aid Report Forms
All first aid incidents must be recorded on the standard First Aid Form. This form should be
thoroughly completed. The Aquatic Operation Coordinator and Venue Coordinator should be
informed of all serious first aid incidents.
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2.3.11 Rosters Folder
The Roster Folder is to be used to record all shift changes, this includes Permanent staff as
well as Casual. All shift changes MUST be approved by the Aquatic Operations Coordinator
or Aquatic Supervisor.
2.3.12 Pay Slips
The payslips are placed in the Lifeguard timesheet folder on a fortnightly basis.
2.3.1
Staffing
Shift Changes and Illness
####
Timesheets
####
2.3.2
Plant Operations
NOTE: the following text has been provided as an example and must be modified as required
to suit specific facilities.
The Plant Operations Section is designed to be a resource and training tool for
aquatics staff who are involved in the operation of the pool plant.
a)
Oxygen Test Log
The oxygen test log must be completed as part of the opening checklist. The log is used to
record the level of medical oxygen in the C size cylinder that is connected up to the laerdal
resuscitation kit. The oxygen test log has to be dated and signed with fraction circled that
indicates the percentage of oxygen that remains in the cylinder. If the cylinder is less than ½
full the cylinder should be replaced with a full cylinder.
When the last full cylinder is connected up to the regulator it should be reported to the #### so
that cylinder refills can be ordered. When the empty cylinder has been replaced it should be
marked less than ½ with chalk.
b)
Pool Plant Operations Folder
The contents in this folder include the Pool Plant Operation Log, Pool Plant Task Sheet the
Weekly Plant Room Checklist, Backwash Log, Pool Plant Incident Report Form and the
Chemical Data sheets. These are operation records and data that are crucial to the smooth
operation of the pool plant.
Important notes that need to be actioned by Pool Plant and Maintenance staff and any current
plant status information should be noted on the white board in the Pool testing Lab.
c)
Pool Plant Operations Log
This log is to be used to record all actions that take place in the plant room. This is the central
point for recording operational work for problem solving in this area. The log is pool plant
operations only; operation of chilled water plant is not to be recorded on this log. The only
operations work that is not recorded in the pool plant operations log is the four hourly water
tests, water balance chemical adjustments and backwashes.
d)
Pool Plant Task Sheet
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This document provides the #### with the schedule of maintenance required to enable the
pool plant to operate efficiently and with out mechanical failure.
e)
Weekly Plant Room Checklist
This checklist is completed weekly to record pool plant data for future measures of effective
and constant operation performance. It is also a visual maintenance inspection. This form is
only to completed by ####.
f)
Material Safety Data Sheets
Material Safety Data Sheets (MSDS) are supplied by all manufactures of potentially
hazardous chemicals. The information contained on the chemical data sheets includes
information on handling requirements, first aid treatment and description of the chemical. It is
compulsory that all staff handling chemicals at #### read these data sheets and adhere to the
handling recommendations stipulated on the data sheets.
g)
Incident Report Form
In the instance that the pool plant does not operate as required this form should be completed.
The completed form should be ####.
h)
Testing Logs
Water testing and water balance testing logs. These provide test recording and monitoring of
water quality to ensure correct sanitiser levels and pH are maintained as well as ensuring
good water balance. These tests are done at regular intervals throughout the day to ensure
compliance with Victorian Health Department Regulations.
i)
Water Test Log Sheets
It is essential to the safe operation of this facility that the water test log sheet be completed
accurately. The testing of the total, free and combined chlorine plus Ph every four hours is
requirement by law.
The method for water testing is described in the #### Manual.
If the battery of the #### is low the spare charged battery pack should be installed into the
#### and the battery pack should be recharged for #### hours only. A message should be
recorded in the ####, letting staff know that they should take the #### off the charger.
j)
Water Balance Test Log Sheets
The testing of Alkalinity and Calcium Hardness once a week is required by law.. Testing of
these chemicals should be completed in accordance with the #### manual. (Testing carried
out by ####)
2.3.3
Access and Security at ####(NAME OF FACILITY).
<<provide general description regarding access control and security, and any areas that are
restricted to staff and/or certain specific staff>>
2.3.4
The Key/Access systems.
<<provide details regarding any security systems and key systems which may be used at the
facility, as well as names and contact details of specific key holders>>
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SECTION 3: PERSONNAL POLICIES
3.1
Staff Structure
<<provide diagram of organizational structure>>
3.2
Staff Uniform and Presentation
The corporate uniform is standard across the Centre. The correct uniform must be worn at all
times to ensure a high level of presentation/professionalism.
3.2.1
Clothing Description and Cost
<<enter description of uniform and any pricing details.
3.2.2
Personal Presentation
The individual is expected to maintain a high level of personal hygiene.
The Management reserves the right to send staff home based on poor presentation, if
instruction to improve appearance can or will not be adhered to. Drinking and working in the
aquatic area is not allowed.
Personal Equipment
For you to operate in the facility is recommended that you have the following as a minimum:
Bum Bag
Pocket mask
Whistle (Optional)
Closed shoes, NO open shoes allowed
Note pad and pen.
Gloves
Other material may be beneficial and is to your discretion.
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3.3.
Customer Service Policy
Staff should familiarise themselves with all aspects of the Facility and should ensure that they
follow up all complaints and feedback.
This assumes that your area is covered by another guard, if your attention will be drawn from
the pool. Make sure you get coverage before you get into an intensive conversation. It may
be more appropriate to direct the person to the ####.
Listen without interruptions. Don't get defensive, a customer's unhappiness will usually be
aimed at a situation, not at you personally. Clarify the situation - ask questions to understand
the problem fully. Place yourself in their situation - express empathy (not sympathy). Use a
'sad but glad' statement i.e., "I'm very sorry that .... happened thanks for letting me know, I'll
take care of it right now"! Make sure you do! Take down the customer's details (if
appropriate) and follow up to ensure customer satisfaction. Avoid making customers angry.
Don t promise what you can't deliver!
Don't use 'You' statements that are judgmental, authoritarian, condescending or directive
Don't use 'I' statements that are controlling, defensive or restrictive. Avoid denials. Don't
make accusations. Where possible deal with the matter yourself. Don't promise what you
can't deliver!
A #### report must be completed after any eviction, Police intervention or serious customer
complaint.
3.1.1
Lifeguard Customer Service Standards
BODY LANGUAGE AND PRESENTATION
 Always have neat and tidy appearance
 Be visibly attentive
 Always look approachable and friendly to all patrons and user groups
 Have an open body stance at all times
 Maintain an upright posture, not leaning on walls etc.
 Be actively moving around and not standing in doorways
 Be dressed in appropriate uniform
 Wear name badge and bum bags while on duty
 Uniform must be ironed and shirt tucked in
 Take only specified time for breaks
 Be punctual for shifts
PUBLIC CONTACT
 Answer to the best of your ability any questions regarding all enquiries about ####
programs and services. If you don’t know, don’t guess.
 Use names of public patrons when ever possible
 Strive to know the names of all regular swimmers
 Be polite and courteous to all patrons
SUPERVISION
 Move around and refrain from standing in doorways
 Maintain regular checks on sauna and steam room
 Check the Spas a minimum of three times each rotation
 Be available to sign off on lap swimming club cards
 Rotate every 30 minutes, taking no more than #### minutes
 Be active and refrain from standing in the one spot for more than 5 minutes
EVENTS AND BOOKINGS
 Have all carnivals set up 15 minutes prior to the start of the first race
 Have all bookings set up for 5 minutes before starting time
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


Know all key components to water polo, diving, carnivals and under water hockey set
up and pack down
Report any abnormalities on #### (event/booking schedule) to #### (Aquatic
Supervisor)
Endeavour to ‘meet and greet’ all event coordinators
FACILITIES AND SERVICES
 Open all facilities (diving boards, slide, inflatable) for the duration of advertised times,
based on demand
 Answer all customer questions with an honest answer
 Maintain a high level of service to all regular user groups eg. Water polo, hydrotherapy
etc.
 Keep all equipment in safe and good working condition
 Know how all equipment is used
 Know all #### programs and facilities
 Know the operating hours of the facility
OCCUPATIONAL HEALTH AND SAFETY
 First Aid forms are filled out accurately and informatively
 Report all incidents and near misses to the #### (Aquatic Supervisor)
 Report any safety concerns for staff and patrons to the #### (Aquatic Supervisor)
 Report any damage or breakage to equipment to the #### (Aquatic Supervisor)
 Know and adhere to all procedures for handling and usage of chemicals
WATER QUALITY AND FACILITY CLEANLINESS
 Notify supervisor of any changes to water clarity and levels
 Notify of any odours or visible abnormalities in the water
 Adhere to and complete all tasks on the opening and closing checklists
 Maintain facility cleanliness by reporting all problem areas
 Keep the concourse and surrounding gardens free from litter
GENERAL
 Strive for on going improvements
 Receive and give regular feedback to all supervisors, part time and casual staff.
 Receive and give continual feedback and support to all programs (eg. Wipe outs,
Birthday Parties, Lap Club, Deep Water Running and Aqua Aerobics)
 Continue an ongoing commitment to user groups (eg. Water polo, Diving and Under
Water Hockey)
 Maintain high standards of skills with attendance at all work shops and sessions
 Always keep a positive outlook on all that is happening at ####
 Continue to work as an effective and cohesive team
 Read all correspondence in the communication folder and diary before the
commencement of your shift
Security
During the course of your employment you may come across confidential information about
customers, staff and the organisation. All staff are reminded that this is privileged information
and that it must remain confidential at all times - even after employment has ceased.
No staff member is to attempt access to any information which (s)he is not authorised to
access or use the computer network and data for any purpose other than directed by their
direct supervisor. In particular, staff are not to use any disk in the system which has not been
authorised by the #### (IT Systems Administrator).
Child Protection
All children under the age of 10 years must be accompanied by an adult all times in the
aquatics area, including being actively supervised when in the water.
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Media Policy
For clarity and consistency, the only staff permitted to talk to the media about #### or its
operations is the Chief Executive Officer
Staff Use of the Facilities
<<enter details regarding staff use of the facility, including any associated costs>>
3.4
Alcohol, Drugs and Smoking In The Workplace
Alcohol, Drugs and Smoking are strictly prohibited in the workplace.
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SECTION 4: TRAINING.
4.1 Induction and Orientation
All staff are required to undertake an induction before commencing work at the centre. The
induction process involves the following tasks and completion of forms
 Individual contract
 Position Description
 Banking Details
 Taxation forms and superannuation details
 Personal Details form
 Staff Declaration Form
 General Induction form
 Specific Area Orientation
 Staff induction handbook
 Aquatic Facility Familiarity form
 Lifeguard Shadow Shift form
4.1.1
General Induction
General Induction includes a walk through the entire centre, including ####, change rooms,
exists and all other rooms and facilities.
4.1.2
Specific Area Induction
The Aquatic Area Facility Form includes specific areas of the Aquatic section. This form is
designed to familiarise the inductee with the <<list separate areas with the aquatics area>>
with their depths and temperatures. In conjunction with pools the existence of emergency
exits, first aid kits, rescue aids, oxygen equipment, facilities for the disabled, showers toilets
and private change rooms are all identified. The induction also includes location of controls
for spa and sauna/steam, slide water features and moveable floor, location of hoses, fire reels,
telephones.
4.1.3
Lifeguard Shadow Shift
All new lifeguards complete the lifeguard shadow shift. Each shift is for a minimum of three
hours and the employee shall be allocated to an experienced Lifeguard. During the shadow
shift the inductee will not be allowed to supervise any of the pools or equipment without
supervision. Under these conditions the inductee shall supervise
 <<list each “supervision” area within the aquatics area
 Perform Pool Test
 Demonstrate lane rope adjustment
 Operate Hoist
 Operate wave pool, water features and spa
 Operate diving bubbles and sprays
 Awareness of centre rules for pool equipment and features
 Awareness of set up and pack down for swimming carnivals
 Train in open and close checklist
 Understand the rotation system
 Communication equipment and relevant phone numbers.
4.2
In-house Training
#### has a staff training policy that details the training requirements for the centre’s staff.
The Aquatic area conducts separate training in conjunction with this. As a minimum the
following training sessions will be conducted annually.
 Spinal Workshop
 Deep Water Spinal Workshop
 Scenario Training
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 Emergency Evacuation
 CPR training
 Conflict Resolution training
 Customer Service training
 Access for all Abilities training
NOTE: add or delete RED items as required – all facilities should conduct at least the BLACK
items.
Both internal and external providers will conduct these sessions. The centre will also conduct
 2 Pool Lifeguard update courses
 Oxygen Equipment Update
 CPR Update
NOTE: Delete above para if your specific facility does not provide such for staff.
All Lifeguard staff are expected to attend all relevant training sessions. There will be a
minimum of four meetings per year. All training sessions are recorded.
4.3
Staff Qualification Requirements
The lifeguard must as the minimum maintain the following qualifications to continue
employment or be employed at MSAC.
 Senior First Aid Certificate Level 2 and current CPR
 Pool Lifeguard. (to a 5 metre depth endorsement) NOTE: likely not required for most
facilities)
(Prerequisite qualifications must be maintained by the incumbent on an ongoing basis)
Desirable




RLSSA Oxygen Equipment Award
Pool Operators certificate or Water Chemistry course
Asthma Treatment Course
Senior First Aid Certificate Level 3 w/ Oxygen Assisted Resuscitation
The centre maintains a database that records all staff qualifications. A monthly print out is
provided detailing those staff that whose qualifications expire within two months.
Any staff member employed without a Level 2 First Aid is required to obtain one within two
months of commencing employment.
Any staff employed with Bronze Medallion only (eg. inflatable staff) are required to obtain a
Pool Lifeguard qualification within two months of commencing employment.
4.4
Position Descriptions
Position Descriptions are attached below:

<<list appropriate PDs)
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SECTION 5: EMERGENCY ACTION PLANS.
5.1
Evacuations an Introduction
Control in an emergency is directed through a Chief Warden. The role of Management is to
co-ordinate and direct practice drills so that should the occasion arise the Chief Warden and
all other staff will be confident to supervise any evacuation considered necessary.
Prompt and effective emergency or disaster control action is necessary to protect personnel
and property. These procedures detail such actions and all staff should be conversant with
them.
Protection of people is the highest priority but protection of equipment and essential records is
also important. If time permits and it is deemed safe to do so, it will be the responsibility of all
employees to contribute to the protection of valuable property and any materials considered
necessary for the continued operation of the Centre.
Wardens can expect to undergo training to acquire the skills necessary to carry out their tasks
efficiently and effectively. Practice drills will be designed so that every employee will react
automatically in an emergency. Practice drills will be conducted on an annual basis and it is
the expectation that all practice drills are treated as per a real evacuation.
For each person to play their part correctly and without hesitation, it is essential that all
concerned recognise the importance of practice drills to uncover any flaws and deficiencies in
the emergency plan. This is to ensure that any action that may have contributed to loss of life
or increased damage was not uncovered sooner and appropriate adjustments made.
Evacuation of all parts of the building will only take place under exceptional circumstances and
then only in the direct order of the Chief Warden, Fire Brigade or Police Officer
5.1.1
Evacuation: The Steps Leading Up To
If evacuation becomes necessary, it is essential that all personnel involved proceed outside
the building to the designated assembly areas.
The Crèche will do a roll call before and after evacuation. The crèche coordinator is
responsible for this duty. The crèche staff will carry out evacuation of the crèche.
The assembly area will be <<enter detailed description of location(s)>> unless otherwise
notified by the Chief Warden.
Wind conditions may affect the evacuation point at above, therefore in these situations the
alternate evacuation point is <<enter detailed description of alternative location(s)>>.
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Evacuation Codes:
Red Orange Black Blue White 5.1.2
Fire/Explosion
Chemical Incident
Bomb Threat
Power Failure
Medical Emergency
Location Of Emergency Evacuation Equipment And Checklists
Chief Warden
<<enter location>>
Deputy Chief Warden
<<enter location>>
AREA WARDENS
Warden 1
<<enter location>>
Warden 2
<<enter location>>
Warden 3
<<enter location>>
The <<Emergency Communication>> system at #### is automated and will operate
automatically in the following situations; if one of the fire or emergency break glass buttons are
activated, if the sprinklers are activated or a smoke detector activates. An message will be
broadcast throughout the centre to evacuate.
If there is a need to evacuate the building for a reason other than fire, the following message
is to be broadcast to the area(s) to be evacuated by the Deputy Chief Warden or Reception
Staff under the direction of the Chief Warden.
5.1.3
Notice Of Evacuation
Procedure for area call or ‘all call”
<<enter procedures for use of <<Emergency Communications>> system.
ZONES
<<list areas / zones>>
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5.1.4
Public Alert
"Ladies and Gentlemen, a situation has arisen which requires us to evacuate the centre/area.
There is no cause for alarm. We ask that you move quickly to the exits as directed by our
staff in your area.
Please do not collect anything. All children in the crèche are safe and being cared for by staff
and are being evacuated to the Assembly Point now. Parents must not attempt to return to
the crèche.
Thank-you for your assistance”.
STAFF ALERT
"Attention all Personnel. Would all Area Wardens contact reception immediately."
"Please evacuate to the Emergency Evacuation Assembly Point located at <<enter location
description>>”. (or alternate evacuation point, if necessary)
"Attention Personnel. This is a code (colour) evacuation."
The Operations Manager (ph: ####) must be notified as soon as possible of any emergency.
If you are unable to contact him, endeavor to contact another Manager.
Please direct all media and press enquiries to the Chief Executive Officer. Only the CEO is
authorized to talk to the press.
DIAL 0 to get external line
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5.1.5 Emergency Telephone Numbers
EMERGENCY SERVICES
Ambulance
Dial 0 000 from any phone
Police Emergency
Dial 0 000 from any phone
Fire Brigade
Dial 0 000 from any phone
<<local contact for Chemical Spills>>
<<enter number>>
Poisons information Centre
13 11 26
Gas and Fuel
<<enter number>>
<<local electricity provider>>
<<enter number>>
<<local gas provider>>
<<enter number>>
Telstra
132 999
DOCTOR
<<local GP and physio if applicable>>
<<enter number>>
<<local GP and physio if applicable>>
<<enter number>>
MSAC MANAGEMENT STAFF
Contact in order
<<facility management contact>>
<<enter number>>
<<facility management contact>>
<<enter number>>
<<facility management contact>>
<<enter number>>
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5.1.6 Emergency Evacuation Roles
<<list and detail the responsibilities for each of the roles for staff during an emergency. This
may include such positions as Chief Warden, Deputy Chief Warden, Area Wardens,
Management, etc.>>
NOTE If present the Police are in control of all emergencies. All wardens and runners need to
be able to assume the role of the more senior person within the warden control team should
that person be absent at the time of the emergency.
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5.1.7
Evacuation Site
<<enter site plan of facility with Assembly Point(s) indicated>>
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5.2
Evacuation General Procedure
<<provide detailed, step-by-step procedure for the evacuation of the facility, including
processes associated with communication, responsibilities for each staff role, checking
all are accounted for at the assembly point, etc.>>
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5.2.1
STANDARD EMERGENCY RESPONSE
Assess the situation – Contact Duty Manager on ext 1600
Check for dangers/hazards
NOTE: The blow diagram is a representation of a typical response, dependant on whether 1 or
more staff are present. Please modify as required.
Action
Two or More
Staff
If By
Yourself
Make all attempts to summon help by:
- Repeated whistle blasts
- Getting a bystander to go to
reception. They should then return to
the scene to provide further assistance.
One staff member responds to the
emergency while the other seeks help
by going to reception to summon help
i.e.: Emergency Services
Provide
Provide
E.A.R.
C.P.R.
Emergency Care
E.A.R.
C.P.R.
Emergency Care
Emergency Authorities
Arrive
Act on Instructions of
Emergency Services
Remember, in an Emergency:
Stay Calm and remember your D.R.A.B.C
Clear pools as necessary e.g.: crowded pool when there is a spinal victim. Enter pools only if
necessary and cautiously!
Clear dry areas as necessary e.g.: crowded gym/stadium if there is a heart attack victim etc.
Always contact the CEO or the next available Manager in the event of any emergency situation.
ENSURE THAT YOU DO YOUR UTMOST TO SUMMON HELP PRIOR TO RESPONDING TO THE
EMERGENCY.
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5.3
Emergency Action Plans
NOTE: The following is a list of specific scenarios that the Guidelines for Safe Pool
Operations recommend must be detailed for ALL facilities. The actual processes
themselves must be determined for every individual facility and as such few details are
able to be provided. If further assistance is required, please contact your relevant state
branch of Royal Life Saving Society Australia>>
5.3.1
Blackout
Two possible scenarios are possible with a blackout. The first is during daylight hours, the
second during evening or early morning when there is no or little natural light.
Daylight Hours
You will need to assess the ability to keep operating without power. To do this the following
facets must be considered.





The amount of natural lighting.
Air-Circulation.
Water Quality.
Battery Appliances.
Computer Systems
You will need to contact #### and #### to ascertain the expected delay.
Early Morning/Dusk/Evening
In the event of a blackout in times of low or no natural light, regardless of the quality of the
emergency lighting, the Chief Warden shall institute an evacuation as soon as possible.
Blackout Emergency Procedures
Give clear instructions for all swimmers to leave the water and give an assembly point to act
as a staging point for evacuation. Similarly, all program rooms are to be cleared using the
nearest emergency exit as the assembly point.
Check that emergency lighting is operating. If not provide staff with torches to help with the
evacuation.
Reception Warden to contact the power supply companies for an estimate of when power will
be restored.
Evacuate the building, as per the evacuation procedure however in this case is it permissible
to evacuate all personnel via the main entry.
Shut down the file server and close all tills. All money to be put into safe.
In most cases the power will be restored in a short period of time and therefore allow normal
operations to recommence immediately, however. With a complete power shutdown all plant
will have shut down and may need to be restarted. The high wattage globes used in the pool
hall, stadiums, and car park require a cool down period before being able to restart. This can
be between ten and twenty minutes. Thus if the power is restored before these globes have
had enough time to cool, they will not restart and there will only be a reduced level of lighting
level of lighting until these lights re-ignite.
5.3.2
Bomb Threat
Upon receiving a bomb threat, it is important that a planned and logical response is employed.
The response should be based on the assumption that the threat is genuine until proved
otherwise. All practical measures must be taken to safeguard life and staff should be aware of
their responsibilities and the action they must take.
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Bomb Threat by letter or parcel
All suspect mail should be referred to the Chief Warden. The following is a guide to letter and
parcel bomb recognition.












Unfamiliar mail and special deliveries.
Restrictive markings such as “CONFIDENTIAL” or ‘PERSONAL”
Excessive postage.
Incorrect titles.
Titles but no names.
Misspelling of common words.
Oily stains or discoloration.
No return address.
Excessive weight.
Rigid envelope.
Protruding wire or tin foil.
Excessive security material such as masking tape, string etc.
Avoid disturbing any suspect mail. Police or explosive experts are the only persons permitted
to examine such parcels.
Bomb Threat by Telephone
As soon as it is clear that the caller is making a bomb threat let them finish the message
without interruption, responding with one or two words if required. Stress to the caller the
probable deaths – not the inconvenience to the centre.
When the caller has given the message, try to keep the caller on the line as long as possible.
Do not terminate the conversation.
Record as accurately as possible the content of the caller’s message, paying particular
attention to;






Accent
Repetitious language.
Obscene language.
Background noise.
Noticeable conditions of speech, e.g. drunkenness, laughter, anger incoherence etc.
Sex and approximate age.
Ask questions, but do not interrupt, about







When is the bomb going to explode?
Where is the bomb in?
What room is the bomb in?
What does it look like?
What kind of bomb is it?
What is the reason for the bomb?
Where are you calling from?
Immediately after the telephone conversation is terminated, the recipient must: Record the time and duration of the call.
Notify the Area Warden or contact the Chief Warden directly who will contact the Emergency
Services.
Complete the written record of the conversation and other details provided by the bomb/threat
checklist.
Decision to Evacuate
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The decision to evacuate will be made by the Chief Warden after considering advice from the
Police. The decision to evacuate will be based on the information gathered from the caller. If
for instance the time the bomb threat is due to explode is stated, then the evacuation for a
specific period may be prudent.
In any circumstances, an initial search must be conducted while occupants are still in the
building.
Search Process
The search should be conducted by the Wardens and their deputies in their particular
departments whilst the normal occupants are present to identify which objects belong to them
and which are foreign.
Searching will cease at a time determined by the Chief Warden or Police / Emergency
Services.
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CALLING EMERGENCY SERVICES - DIAL 0000 (extra 0 to get en external line)
When the operator answers:
Ask for the Ambulance Service (or other)
Wait to be connected to the ambulance call-taker before giving any details.
Answer all questions - staff are trained to get all important information quickly.
Stay on-line until requested to hang up.
You will be asked the following:
Your name: ……………….. from ####.
The phone number:
The address:
#### ####
####
Nearest Intersection:
####.
Information about the patient’s current medical condition
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5.4
Major Incident (Critical Patient)
NOTE: The following is a standard “3 person” response procedure for a critical patient
(Major) and may be modified as required to suit your facilities particular needs. Eg.
Your particular facility may never have 3 staff members present, and as such a 1 or 2
person response procedure would need to be developed.
1st Person
FIRST STAFF MEMBER
RECOGNISES
INCIDENT

SUMMONS
ASSISTANCE FROM
2ND STAFF MEMBER
2nd Person
GETS SIGNAL FROM
1ST STAFF MEMBER
BLOW WHISTLE !


MOVES TO
EMERGENCY AND
BEGINS D.R.A.B.C.
TREATMENT OF
PATIENT
SUMMONS
ASSISTANCE FROM
3RD STAFF MEMBER
3rd Person
GETS SIGNAL FROM
2ND STAFF MEMBER
BLOW WHISTLE !

MOVES TO
EMERGENCY TO
ASSIST D.R.A.B.C.
TREATMENT OF
PATIENT
WITH 1ST STAFF
MEMBER

3RD STAFF MEMBER IS
RESPONSIBLE FOR
SAFETY OF ENTIRE
CENTRE

3RD STAFF MEMBER
TASKS:
Clears any pool which has
been left unattended
Looks for additional staff
members to assist in
remaining tasks.
Contacts Emergency
Services
Brings Equipment to
support 1st & 2nd Staff
Members
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All staff are to fill out full descriptions of incident individually. Critical Incident Stress counselling
should be organised if required.
5.5
Disorderly and Aggressive Behaviour
Disorderly Behaviour
STEPS
DESCRIPTION
RECOGNITION
Disorderly behaviour may include repeated offensive behaviour
or language, in-appropriate attire.

WARNING
Ask the guest to modify their behaviour such that it becomes
suitable to the environment.
If possible, give them options (eg. you can bomb in comp. pool)

3RD WARNING
Tell the guest that if they do not modify their behaviour such that
it becomes suitable to the environment then they will be asked to
leave the Centre.
Make sure that your message is understood.

FINAL WARNING
Get the Supervisor/Venue Coordinator to ask the guest(s) to
leave the area or premises (depending on the severity).
Let them know that if they fail to do so then they will be
considered as trespassers and that the Police will be called to
remove them.

If the guest will not leave the Centre then call the Police.
REMOVE FROM
CENTRE
`
Remember, maintain a professional and diplomatic position.
Do not take the situation personally. If you make forceful
physical contact, you may be charged with assault.

REPORT
An incident report should be completed with time, date and
information regarding the reason for removal and how it was
performed. Where possible, personal details of the swimmers
involved should be recorded.
Staff should always endeavour to contact Police when a criminal offence is either committed
or expected to take place.
Staff responding to an incident (involving a visitor to the centre should view what is occurring
before entering into the room/area to avoid endangering themselves.
Staff should not attempt the apprehend criminals except in the most extenuating
circumstances.
Staff should assess the situation and not become over zealous. Other staff should not
become an audience during a heated discussion. If they cannot assist they should stay away.
If a visitor is required to leave the premises (because of unacceptable behaviour) but refuses
to do so, then a designated person (with authority to represent the facility i.e. Duty
Manager/member of the Management Team) should ask the person to leave.
A person is entitled to protect oneself but minimum force only, should be used. An assault
may be justified if made in reasonable defense of property in one’s possession or in
reasonable defense of one’s physical self. A person must be able to justify the force and
violence used by him by showing that he acted reasonably in the circumstances of the
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incident. In respect to the kind, amount and degree of force and violence used and in respect
to the kind, amount and degree of force and violence used and in respect to the means and
instrument (if any used), otherwise his defense falls and he would be guilty of an assault.
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5.6
Water Quality (Chemical & Clarity)
NOTE: The following is a standard procedures dealing with an overcrowding of the
facility, or an individual area within the facility. Please review and modify as required to
suit your facility’s specific needs.
Over Crowding and Lack water quality.
Steps
Description
These routine emergencies will depend on many factors and will
cause the lifeguard to declare a situation out of control or unsafe.
RECOGNITION
The lifeguard must contact the Aquatic Supervisor/ Venue
Coordinator immediately or act by closing the pool.

EVACUATE
AREA
On the Aquatic supervisor/Venue Coordinators order the pool(s)
concerned will be cleared of all swimmers.
Additional staff may be required to assist.

ASSESSMENT
Once immediate danger is eliminated the Aquatic
supervisors/Venue Coordinator must then assess the situation and
determine the nature of the danger.
Aquatic Operations Supervisor should be contacted for consultation
if practicable.

ELIMINATE OR
CONTROL HAZARD
The hazard must be eliminated or controlled. This may include:
correcting chemical imbalances, limiting number of people in areas,
other control techniques depending on the situation.
Once controlled patrons may be allowed back into the area.

All staff involved in the incident must complete an incident report.
REPORT
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5.7
First Aid Incidents
NOTE: The following is a standard procedures dealing with a routine First Aid incident. Please
review and modify as required to suit your facility’s specific needs.
Steps
RECOGNITION
Description
Staff member recognises and treats incident

MAINTAIN
ABC
Establish any possible dangers and remove if necessary. In all
incidents it is important to closely monitor and maintain the
Airways, Breathing & Circulation of your patient

GET ASSISTANCE
IF NECESSARY
Where treatment of an incident affects the safety of others (eg.
pool environment or aerobics or swimming class), the Venue
Coordinator or other staff member should be summoned to:
take over treatment of patient, or
cover responsibilities of staff member

All staff involved in the incident must complete a first- aid report
on the incident and any action taken.
REPORT
&
PARENT NOTIFICATION
Report forms are kept in folders near each first-aid kit.
Children under 16 who are involved in an incident must have
their parent or guardian notified, and the First Aid/Report form
signed by the Parent/Guardian. This can happen through either:
phone call,
if parent present,
parent notification via message.
Note : Gloves must be worn when applying First Aid. All medical waste should be disposed of
correctly in Mediwaste containers.
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5.8
First Aid Rooms/Kits Work Instruction
FIRST AID
For our purposes there are two types of first-aid cases that we will be dealing with. Minor and
Major. Minor first-aid cases will comprise the majority of our treatment. Major first-aid
treatments are ones where the patient receives EAR or CPR, is suspected of a head or spinal
injury and/or is taken from the facility by an Ambulance.
Minor
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Take patient to the first-aid room.
Treat problem accordingly.
Fill out First-Aid Report Form.
Follow up incident if warranted.
If the patient is under 18 years of age, contact parents/guardian.
Major
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Remember D.R.A.B.C
Ensure that the patient is safe from further injury.
Send a bystander (preferably a staff member) to reception for Emergency help.
Venue Coordinator is to contact appropriate emergency service.
Immediate area to be cleared. In the event of a death the area is to be cordoned off from
the public until police attend and re-open the area.
Treat patient as indicated by their signs and symptoms.
Move patient to first aid room only is safe to do so.
Emergency Service Staff to take over on arrival.
Fill out First-aid Report Form and Major Incident Report Form.
Venue Coordinator to contact the CEO or the next available Manager.
Return activities to normal as soon as possible.
Staff must in all cases of first aid;

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Prevent panic and remain calm.
Ensure all appropriate documentation is completed.
Assist in evacuating immediate area of building.
Work together as a team, and liaise with Venue Coordinator.
All staff should:
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
Know the location of all first-aid equipment.
Know how to use first-aid equipment.
Thoroughly understand this emergency procedure.
Know and adhere to the first-aid recording system.
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SECTION 6: OCCUPATIONAL HEALTH AND SAFETY
6.0
Specific Hazards In the Workplace.
All employees should be advised and kept aware of any hazards particular to the workplace,
in addition to any general hazard awareness advice.
Any workplace hazards should be isolated and a hazard report subsequently prepared in
accordance with established procedures.
Any hazard should be reported to the Venue Coordinator, Aquatic Operations Coordinator or
an OH&S representative immediately and then recorded in the Non Conformance Report book
as soon as possible.
6.1
Chemical Storage.
6.1.1
General Storage requirements
This is to provide general guidelines pertaining to the safe delivery of swimming pool
chemicals. Many pool chemicals are categorised as a dangerous goods, therefore it is
important to understand the storage requirement for each chemical. It is also vitally important
to have general house keeping knowledge pertaining to all chemicals in any form, gas, liquid
or solid.
The following are general knowledge points for good house keeping:
 Oxidizers and acids should not be stored in close proximity to each other.
 Chemicals should be stored in a cool dry area away from sunlight.
 Chemicals should be stored in their original containers.
 Dissimilar chemicals should be kept separate and not stacked on top of each other.
 Different chemicals should be effectively segregated and pool chemicals should not be
stored near petroleum products and fertilizers. Mixing may cause an explosion.
 Dry chemicals should be stored at a level, which will allow water to flow past and around
the area without affecting the chemicals.
 In certain circumstances it may be appropriate to use fire resistant enclosures within
which to store particular chemicals.
 A manifest of the type and maximum quantities of each should be maintained in a remote
location for possible future reference in the event of an emergency.
 The calculation of a Risk Assessment Factor may be required in some areas to determine
whether or not the premises require registration with a Regulatory organization.
 It is preferable that chemicals should be stored in a separate room / area adjacent to the
equipment in which they will be used.
 The chemical storage area should be located on a ground floor and be directly accessible
from the outside.
 The storage area should be clearly marked as such, be secured and only be accessed by
authorised employees.
 Should chemicals be stored in plant rooms, a defined area should be set aside.
 The storage areas should not be sited in close proximity to,
 Public entrances and exits, windows, and ventilation intakes.
 Storage areas should have adequate natural ventilation to the open air and not to a public
area or to a place where fumes may enter or be taken in to a building.
 Should adequate natural ventilation be impractical, mechanical ventilation should be
provided. Where failure of ventilation could pose a serious hazard, a visual and audible
warning alarm should be provided to indicate failure of the mechanical ventilation.
 An appropriate first aid kit must be provided, maintained and is clearly visible in or near
the storage area. A dump shower and eye wash system should be installed adjacent to or
near chemical storage area.
6.1.2
Chemical Storage Area(s)
The main area(s) where chemicals are stored:

<<list location(s)>>
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The Pool Plant Room
The Pool Plant Room has #### entry points. <<list locations of entry points>>
Any Pool water chemicals that are known to be dangerous or flammable are to be stored in
this area.
There are various chemicals stored in this area in varying quantities.
chemicals>>.
They are <<list
Refer to the Material Safety Data Sheets (MSDS), for information on all chemicals stored on
this property.
<<list and detail other chemical / cleaning chemical storage areas>>
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6.1.3
Manifest of Chemicals
 Water Treatment Chemicals
Product Name
<<enter product name>>
QTY Stored
HAZCHEM
<<quantity>>
<<chem.
code>>.
6.2
Chemical Delivery
6.2.1
General Delivery Requirements
 Sufficient space for parking and manoeuvring should be provided close to the storage
area for unloading.
 Precautions should be taken as necessary to protect the public or employees who may
have access to the delivery area. In particular during delivery of chlorine gas, public
should not be within 25 metres of the delivery site.
 Materials should be moved into storage as soon as possible and never left unattended in
a public area.
 A written delivery procedure should be agreed with the supplier / deliverer for bulk
deliveries. This document should be displayed at the delivery site.
 Incompatible materials, i.e. Acidic and alkaline, should not be delivered at the same time.
 Where more than one chemical is delivered in bulk, pipe work should be of different types,
or fitting sizes to prevent delivery hoses being incorrectly connected.
 Chemical transfer lines and connectors should be clearly labelled.
 Cylinders and drums should be clearly labelled with their contents.
 Packaging and labelling should comply with local legislation and regulations.
 Suitably designed trolleys or similar equipment should be used to transfer cylinders and
drums in an upright condition.
 Delivery schedules should be arranged in advance allowing adequate time for handling
and storage to be arranged.
 An employee should be available to co – ordinate the delivery of all chemicals.
 Personal protective equipment should be available and worn as indicated in relevant
Material Safety Data Sheets when taking delivery of dangerous goods.
 Training for employees on co – coordinating chemical deliveries should be carried out
prior to any involvement in chemical delivery.
 An emergency action plan should be prepared detailing action to be taken in the event of
a leak or spill during the delivery of swimming pool chemicals during delivery.
 A dump shower and eye wash system with readily available fresh water is located
adjacent to areas used for the delivery, storage and handling of chemicals, the purpose of
which is to irrigate and wash chemicals from the skin, eyes and clothing.
For sites where operators, employees or responsible persons are not available at the time of
deliveries, the supplier’s representative conducting the delivery should be trained in local
procedures and guidelines.
6.3
Chemical Handling
6.3.1
General Chemical Handling Requirements.
This is to provide guidelines on the safe handling of chemicals used in the treatment of
swimming pool water.
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When handling chemicals used in the treatment of swimming pool water special precautions
should be taken as pool chemicals can be dangerous and in certain circumstances may
explode or cause fire.
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
6.3.2
Instructions detailed on Material Safety Data Sheets should be carefully read before and
followed when handling chemicals.
Clean, dry and impervious scoops should be used to transfer chemicals. Bare hands
should not be used.
Spilt chemicals should not be put back into their containers; dispose of in accordance with
Material Safety Data Sheets.
Smoking should not be permitted while handling chemicals or near chemical storage and
use areas.
Avoid contact with pool chemicals. Use the correct personal protection clothing and
equipment.
When handling dry chemicals, employees should not be exposed to dust unless the
appropriate personal protective equipment is being used or worn.
Procedure for Reaction Prevention
Initially always read the chemical Label/Material Safety Data Sheet.
 Use Common Sense.
 Separate different chemicals with Buffers (eg. Sand, Sodium Bicarbonate), for storage.
 Store chemicals in a cool, dry, dark and well ventilated area.
 Keep lids tightly sealed to prevent spills and contamination.
 Use large volumes of water to dilute.
 Never mix chemicals with anything other than water.
 Always add chemical to water, not water to chemical.
 Chemicals need to be locked away, out of the reach of the public.
 Use separate chemical containers and ladles for each different chemical.
6.3.3
Chemical Additions to the Pool.
When adding any chemicals to the Pool, follow this procedure to ensure protection of yourself,
others the Building and Plant.
Always:
 Read the Chemical Safety Data Sheets that are applicable to each of the chemicals prior
to use. Take particular notice of Hazard Information, First Aid and Personal Protection
Sections.
 Bare hands are not to be used as scoops and bare skin should not contact dangerous
Goods.
 Spilt or remaining chemical disposal should be in accordance with the Chemical Safety
Data Sheets.
 Smoking and the Handling of chemicals are not permitted.
 Any Chemical added to the Pool basin should be done so in the absence of swimmers,
remove all swimmers from the pool if required.
 The chemical when added to the pool should be added at the deepest point. Water
Flocculent is the only chemicals that should be added to the pools filter return.
 Chemicals should be dissolved or diluted in plain water, add the chemical to the water.
 If Chemical come in contact with eyes, skin or clothing, wash with copious amounts of
water, remove clothing. Seek medical attention, if required.
6.3.4
Personal Protective Equipment
Depending on the type of chemical to be handled, the following personal protective clothing,
which should be impervious to any and all relevant chemicals, should be worn.
 Face mask or eye protection.
 Respirator.
 Gloves.
 Boots.
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

Overalls.
Apron.
6.4
Chemical Spill and Leak Control
6.4.1
Procedure for chemical clean up and disposal
Dilution.
 Dilute the chemical with copious amounts of water or air. This recommended providing
this does not compromise being able to contain the chemicals that are spilt.
Containment.
 The prevision of a barrier to prevent the spreading of chemicals to a wider area.
Evacuation of the area if containment is not possible. Sand and Sodium Bicarbonate are
good barriers for liquid chemicals as they absorb the chemical and create a barrier.
 The safety of other persons is important, people barriers need to be erected
Neutralising
 The addition of chemicals that are designed to neutralise a chemical spill these include:  ACIDS with Sodium Bicarbonate.
 Chlorine Products with Sodium Thiosulphate.
 Disposal
Clean up and disposal should be in accordance with the Chemical Safety Data Sheets.
Following these documents are the Chemical Safety Data Sheets for the above listed
chemicals.
6.4.2
Procedure for Toxic Leak Response.
A toxic leak could be described as a hypochlorite spill in the storage tank, or a natural gas or
ozone leak that may spread through the building. Some chemicals and gasses can be broken
into either minor or major problems.
The following procedures apply.
Minor Incident.
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Open any surrounding doors for ventilation.
Notify reception warden of location of incident.
Try to rectify problem.
Notify Venue Coordinator of problem.
Write up exact report on incident
(For manufacturers use and warranty work).
Evacuate immediate area if necessary.
Major Incident.
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Notify Venue Coordinator or Deputy Warden.
Reception Warden to call Emergency Services.
Chief Warden/Venue Coordinator to take control until Fire Brigade arrives.
Open all doors in affected area for ventilation.
Evacuate staff and visitors if necessary.
If at all possible try to shut down gas main. NB: Only if safe to do so!
All staff, in case of a major problem must:

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
Remain in their areas until notified to evacuate by the Venue Coordinator or Fire Warden.
Prevent panic and do not yell out orders.
Assist in evacuation as directed by the Area Warden, Chief Warden/Venue Coordinator or
Fire Officers.
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POISONS INFORMATION CENTRE: PH: 131126
6.5
Employee Training.
All employees required to handle pool chemicals should be trained in correct techniques prior
to handling chemicals. The training should include and not be limited to:
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6.5.1
Knowledge of Chemical Material Safety Data Sheets.
Precautions to be taken.
Correct use of personal protective equipment.
Emergency procedures.
Reporting procedures.
Employee Training for the Delivery, Storage and Handling
All employees required to use pool chemicals should be trained in correct techniques prior to
handling the chemicals. The training should include and not be limited to:
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6.5.2
Knowledge of Chemical Material Safety Data Sheets.
Precautions to be taken.
Correct use of personal protective equipment.
Emergency procedures.
Reporting procedures.
Delivery methods and schedules
Storage requirement
Fire Hydrants and Fire Hoses
It is important that personnel have a clear understanding of the difference between the types
of hoses contained in the cupboard marked “Fire Hoses” and “Fire Hydrant”.
Canvas hoses are strictly for the use of skilled operators from the fire brigade and as such
none are located within the facility. The only hoses suitable for staff use are the stiff rubber
hoses approximately 3cm wide, with operating procedures clearly marked on the reel.
The procedure for operating these hoses is as follow:
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
Turn on the stop valve underneath the reel to release the nozzle.
Fully run out the hose (this is important to reduce kinking).
Turn on the water at the nozzle, this also controls the pressure and stream shape.
Where possible direct the water at the base of the fire and remember.
DO NOT USE WATER ON AN ELECTRIC FIRE OR FLAMMABLE LIQUID FIRE.
Water can conduct electricity and flammable liquid will sit on top of the water and spread with
its flow.
ATTACKING A FIRE
Take a position where access to the fire is unrestricted, but where a quick and safe retreat is
possible, that is on the side of the fire nearest a door, or even outdoors, windward of the fire.
A crouching attitude will help clear of the smoke and reduce the risk of exposure to radiate
hear. Care should always be taken to ensure that a fire is completely extinguished.
Minor Fire

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Try to put out the fire with the appropriate extinguisher.
Notify the Chief Warden of area and details of fire.
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Major Fire

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Confine fire by closing surrounding doors.
Evacuate all public from the immediate area.
Notify the Venue Coordinator.
If necessary, evacuate staff and visitors to the designated assembly areas.
In case of alarm
Remain in their positions until notified to evacuate by Venue Coordinator or the <<Emergency
Communication>> system announces to evacuate.
In case of fire
Prevent panic and do not shout which will cause panic.
Assist in the movement of visitors as directed by the Fire Brigade Officers, Chief Wardens,
Floor Wardens or Area Wardens.
All Staff should: Know the location of phones and how to contact reception or the Fire Brigade.
Know the location of all fire appliances and how to use them.
Read thoroughly and understand the Fire Emergency Procedure
6.6
Body Fluid And Spill Clean Up.
6.6.1
Introduction:
These guidelines relate to the contamination of pool water and other surfaces with Blood,
Vomit, Sweat and Faeces and the exposure of our staff as a result of carrying out their duties.
Special thanks go to the Infection Control Department of the Royal Children’s Hospital,
Melbourne for advice and direction.
6.6.2
General Precautions:
Staff should follow a number of general protocols to protect their and our patron’s health and
to reduce the potential for contamination of the environment.
6.6.3
Pool Exposure:
To reduce the potential for exposure into the pool environment the following procedures are
recommended:
All patrons (including infants) should be required to wear a swimming costume to reduce the
chance of a faecal accident being released to the pool environment.
All patrons are to be encouraged to shower and use toilets prior to entering the water.
Persons with open wounds, sores, rashes, and/or infections should be encouraged to refrain
from entering the water until such time as the wound, sore or rash has healed or the infection
has cleared.
Nose blowing, spitting and water “spouting” should be actively discouraged.
The pool should be maintained in a clean condition within the accepted industry guidelines.
No animals, except registered guide dogs assisting blind people, should be permitted within
the facility.
6.6.4
Protective Clothing/Equipment
Protective attire should be readily available, easy to don and wear, and used by all personnel
when exposure to any body fluid is anticipated or required.
Latex or vinyl surgical style gloves are to be worn by all personnel when performing first aid or
dealing with a blood spill, vomits or faecal accident. Thicker rubber gloves should be available
when dealing with sharps.
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Blood contaminated clothing should be removed as soon as possible and treated by an
industrial cleaner.
Hands should be washed thoroughly with soap and water immediately after removal of gloves.
6.6.5
Procedures as a Result of a Body Fluid Contact
Several situations may arise where potentially contaminated body fluids may make contact
with anther human. These could be through a needle stick injury, body fluid entering an open
wound, mouth, nose, eyes or ears. The incidence of blood exposure must be reported to
the Venue Coordinator immediately.
The recommended procedure for the treatment of blood exposure to open wounds, bodily
orifices, or skin is generally the same:
 Where the contact is with an open wound, squeeze the injury site until it bleeds.
 Wash the injury site thoroughly with hot water and soap.
 If blood is introduced to the mouth spit and rinse thoroughly.
 Allow the area to be irrigated liberally with fresh running water for ten minutes.
 When available, get full details from the source individual, including name, address,
phone, and any known diseases?
 This type of contact is rare, however when dealing with a large number of the general
public the risk of contracting a disease is significantly increased. If a blood exposure is
reported, management will ensure the staff member receives mandatory counselling from
an adequately qualified practitioner and ensure that an appropriate follow-up of the
incident and staff member is carried out.
The following steps must be taken as a follow-up after a blood exposure;
 Arrange counselling for the staff member immediately.
 The staff member should get a baseline blood test performed as soon as practicable after
the incident.
 Only if the source person agrees, a baseline test should also be performed on that
person.
 Follow-up blood tests should be performed again six months after the incident.
6.6.6
Procedures for Exposure Management
6.6.6
Disinfecting of Contaminated Surfaces
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Any contaminant deposited on the pool deck should not be washed into the pool side
drains.
Disinfectants of choice for dealing with blood or body fluids are chlorine-generating
disinfectants as a 1-% chlorine solution (10:1 dilution of sodium hypochlorite and water).
The procedure for dealing with an exposure of a porous and/or non-porous surface is:
Remove excess contaminant using disposable towels or a similar disposable item. Under
no circumstances are “re-useable” mops to be used as these will harbour pathogens and
act to spread these when the mop is again used.
Non-porous surfaces, laminex bench tops, glass etc. should be wiped with hot water and
detergent and then with the recommended disaffection solution. Disposable towels
soaked in the recommended disaffection solution should be placed on the contaminated
surface and left for a period of ten (10) minutes.
Porous surfaces, such as the pool deck are more difficult to clean and require greater
attention. The area should be washed thoroughly with a detergent, allowing the run-off to
go down the floor drains, and then disposable towels soaked in the recommended
disaffection solution should be placed on the contaminated surface and left for a period of
ten (10) minutes.
The treatment of vinyl and carpeted areas is similar however excess damage will be
created by the chlorine solution. Both carpet and vinyl areas should be thoroughly
cleaned with hot water and detergent, once again using disposable towels to clean, not reuseable mops. The area of carpet affected should be cleaned by a hot water extraction
device that evening and allowed to dry thoroughly.
Exposure of Pool Water by Faecal Matter
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The treatment required will depend on the condition of the faecal matter introduced. A
loose runny stool (diarrhoea) requires greater treatment than a firm stool as it is more
likely to contain a larger number of organisms and will spread rapidly over a large area.
A runny stool requires the following action:
The pool in the vicinity of the faecal accident should be cleared of people.
The faecal matter should be removed as thoroughly as possible using a fine mesh scoop
net or similar.
The residual disinfectant levels in the immediate vicinity of the accident should be
checked to ensure that adequate levels are in the water.
The pool should be superchlorinated with the bulk of the disinfectant added to the
immediate vicinity of the accident.
The pool should be superchlorinated again that night.
The pool filters should be backwashed that night.
Details of the accident and treatment should be noted into the pools Pool Testing log book
and a Non Conformance Report completed.
Patrons should be allowed back into the water, not sooner than 30 minutes after the
superchlorination took place and ensuring that all faecal matter has been removed from
the water.
A firm, solid stool requires the following action:




The pool in the immediate vicinity of the faecal accident should be cleared of people.
The stool should be removed as soon as possible.
The residual disinfectant levels in the immediate vicinity of the accident should be
checked to ensure that adequate levels are in the water.
If levels are adequate, allow patrons to re-enter the water
Contamination of the Pool Water by Blood or Vomit
If the pool should be contaminated by blood or vomit, the following action is required:
 The pool in the immediate vicinity of the accident should be cleared of all people.
 Large particles should be removed using a fine mesh scoop net.
 Allow and assist any remaining contaminant to disperse.
 The residual disinfectant levels in the immediate vicinity of the accident should be
checked to ensure that adequate levels are in the water.
 If disinfectant levels are adequate and there are no further visible traces of the
contaminant, allow patrons to re-enter the water.
Further Precautions Required for Saunas, Gymnasium, and Fitness Class Areas
It is known that a wide range of disease carrying organisms, such as Influenza, Gastroenteritis
and a range of Fungal Infections, can survive on surfaces outside the human body. Surfaces
that are wet, e.g.: sweat coated, can prolong the existence of those organisms on that surface.
A dry surface discourages pathogen survival and hence minimises the spread of disease.
In all areas the following guidelines should be adopted:
 The use of towels to sit/lie on and to mop up sweat after use should be made mandatory
in the gym, sauna, and all exercise classes.
 Shaving and other “body cleaning” should not be allowed at any time in the steam or
sauna rooms.
 All exercise areas and machinery surfaces should be thoroughly cleaned with a
commercial grade disinfectant daily and allowed to dry completely.
References:
Infection Control Guidelines, Australia National Council or Aids and Department of Community
Services and Health (Federal) (1990), ,
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Needlestick and Blood Accidents, Bulletin No 16, Australian National Council on AIDS,
Infection Control in the Health Care Setting (pp 122-129),
Protection in Practice Infection Control Guidelines on HIV and Hepatitis for Health Care
Workers and Emergency
6.7
Sharps/Syringe Handling
Most likely actions where needle stick could occur:
Discarded syringes being disposed of in rubbish bins. If employee empties the bin and
supports bin liner from underneath, there is a chance that a needle may protrude and stick the
employee. It is not possible to remove this task but adherence to safer methods of handling
rubbish bin liners will reduce accidents considerably.
Employees engaged in emptying rubbish bins will at all times wear rubber gloves, and always
carry the bin liner by their collar.
Syringe/s being discarded and left lying where they land. Children may unknowingly play with
or pick up syringe.
Employees being tempted to pick up a syringe by hand and put in a safe place.
IF THE SYRINGE IS FOUND BETWEEN THE HOURS OF 9AM AND 5PM MONDAY TO
FRIDAY AND IN AN AREA WHERE SYRINGE CAN BE SECURED.







The area where syringe is found must immediately be evacuated of all patrons; all staff in
the area should be notified of the syringe and also asked to vacate the area.
The staff member who is first aware of the syringe should notify the Venue Coordinator,
this person is not to leave the area the syringe is found until the Venue Coordinator
arrives and gives them permission to leave. This person may be required to give
assistance in the disposal of the syringe.
This person should ensure that no patron or staff member enters the area where the
syringe is located.
The Venue Coordinator will bring the appropriate barriers, taping, and signage that is
required to isolate the area until syringe is removed.
Venue Coordinator is to phone the 24 hour Syringe Disposal Hotline 0418 175 249 this is
a 24 hour line that is staffed from Monday to Friday from 9am – 5pm and voice mail is
available when not manned. The ideal scenario is they will attend the facility to remove
the syringe.
If the Syringe Disposal Hotline staff can attend the facility the area where syringe is
located should be secured and access should be isolated to all staff and patrons until this
has taken place.
After the syringe has been disposed of one metre in diametre around the area the syringe
was found is to be cleaned using the procedure in the blood spill protocol.
Due to this line not being manned at all times the Venue Coordinator is required to dispose of
any syringes that are located out of these hours. Please follow the following procedures when
the Syringe Disposal Hotline is not available.
IF THE SYRINGE IS FOUND OUT OF THE HOURS 9AM – 5PM MONDAY TO FRIDAY OR
AREA WHERE SYRINGE IS FOUND CANNOT BE ISOLATED FROM STAFF AND
PATRONS.
THIS PROCEDURE ALSO APPLIES TO SHARPS EG. GLASS, SHAVER, STANLEY KNIFE
ETC.


The area where syringe is found must immediately be evacuated of all patrons; all staff in
the area should be notified of the syringe and also asked to vacate the area.
The Staff member who is first aware of the syringe should notify the Venue Coordinator,
this person is not to leave the area the syringe is found until the Venue Coordinator
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
arrives and gives them permission to leave. This person may be required to give
assistance in the disposal of the syringe.
This staff member should ensure that no patron or staff member enters the area where
the syringe is located.
Venue Coordinator will bring the appropriate barriers, taping, and signage etc that is
required to make the area secure until syringe is removed.
After the Venue Coordinator has made the area more secure they are to leave the area
and obtain the sealed sharps container, metre long tongs and chemical resistant gloves
from the first aid room, both first aid rooms in the facility have this equipment available.
The Venue Coordinator should put the gloves on before starting with the procedure of
removing the syringe.
Using the tongs the Venue Coordinator should put the syringe into the sharp container; it
is best that the container is place on the floor against a wall for easy manoeuvring if
required when placing the syringe into it.
One metre in diameter around the area the syringe was found is to be cleaned using the
procedure in the blood spill protocol.
If you do suffer a stick injury?






Encourage wound to bleed by gently squeezing it.
Wash the area with warm soapy water.
Apply an antiseptic and cover with a Band-Aid.
Inform the Venue Coordinator
See a doctor immediately for confidential advice, testing and
Counselling contact Royal Melbourne Hospital – Casualty 9342 7000 or the Syringe
Hotline on 0418 175 249.
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Section 7: Maintenance Section
7.1
General Repairs
All general repairs in the Aquatic area will need to be notified to the Venue Coordinator who
will then collate a <<maintenance request>> that will go to Maintenance. Any minor repairs or
equipment repairs will need to be forwarded on the Aquatic Operations Supervisor or Aquatic
Operations Coordinator to rectify.
7.2
General Cleaning
<<list and detail step-by-step procedures for regular / routine Cleaning / Maintenance
tasks undertaken by Aquatic staff>
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Section 8: Manual Dosing of Pools
8.1
Introduction
In the advent of the pool water quality requiring any chemical additions the following literature
has been formulated to enable the inexperienced pool operator to facilitate the safe and
correct dosing of all pools.
The pool may need treatment due to an over dosing of the pool or Superchlorination due to
faecal accident. The following steps should be followed:
(Superchlorination: Raising the chlorine level in the pool to 6ppm to oxidize any organic
material).
(Chlorine overdose treatment: Introduction of Sodium Thiosulphate).
(Ph Adjustment : HCl is only to be handled by the Pool Operator or Trained person).
Before adding any chemical the operator/trained person completing the pool dosing should be
in charge of the situation.. This person handling chemicals should be familiar with the Safety
Data sheets that pertain to the chemical being used. The Safety Data Sheet for the chemicals
are located in the <<enter description of location>>.
To dose the pool it helps to have a good understanding of the pools size and its capabilities.
Always mixing the chemical with water before adding it to the pool.
Statistics on Pools and Chlorine Dosing.
Competition Pool
Length, Width & Depth
Surface Area:
Volume:
Actual Turn Over Rate:
Total Turn Over Time
####
####
####
####
####
Hypo Required for a 1ppm increase:
Cal Hypo Required for a 1ppm increase:
####
####
Leisure/Wave Pool
Length Width &Depth
Surface Area:
Volume:
Actual Turn Over Rate:
Total Turn Over Time
####
####
####
####
####
Hypo Required for a 1ppm increase:
Cal Hypo Required for a 1ppm increase:
####
####
Lap Pool
Length x Width x Depth
Surface Area:
Volume:
Actual Turn Over Rate:
Total Turn Over Time
####
####
####
####
####
Hypo required for a 1ppm increase:
Cal Hypo required for a 1ppm increase:
####
####
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Multi Purpose Pool
Length x Width x Depth
Surface Area:
Volume:
Actual Turn Over Rate:
Total Turn Over Time
####
####
####
####
####
Hypo Required for a 1ppm increase:
Cal Hypo Required for a 1ppm increase:
####
####
Spa Pools
Length x Width x Depth
Surface Area:
Volume:
Actual Turn Over Rate:
Total Turn Over Time
####
####
####
####
####
.
Hypo Required for a 1ppm increase:
Cal Hypo Required for a 1ppm increase:
####
####
Other Chemicals to be dosed into the Pool.
Chemical / 
Increase TA
25 ppm
50 ppm
100 ppm
Comp
Sodium
260.0
520.0
1040.0
Leisure
Bi-carb
14.3
28.6
57.2
Increase CH PPM
Calcium
Calcium
25 ppm
50 ppm
100 ppm
136.9
273.8
547.6
7.5
15.0
30.0
8.15
16.3
32.6
Decrease pH
Hydro
Chloric
Acid
Lap
Kg
15.4
30.8
61.3
Multi F
Spa
8.0
16.0
32.0
1.0
2.0
4.0
4.25
8.5
17.0
.5
1.0
2.0
Lts
0.1
0.2
0.5
40.0
80.0
200.0
2.2
4.4
11.0
2.4
4.8
12.2
1.25
2.5
6.2
.16
.3
.75
Decrease Free Chlorine
1 ppm
5 ppm
10 ppm
Sodium
5.3
26.5
53.0
Thio
.28
1.4
2.8
sulphate
.29
1.45
2.9
Kg
.15
.75
1.5
.016
.1
.2
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Section 9: Programs and Carnivals Bookings
9.1
#### Programs
<<list and detail all programs available at your facility>>
9.2
Policies
9.2.1
Coaching policy
<<list “affiliated / authorised” coaches and detail facility policy regarding the use of the facility
by “non-affiliated” coaches>>
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