TEAM PROJECT
Description of Project:
The purpose of the term project is to have you explore, in modest depth, the operations
function of an existing service organization of your choosing. On completion of the
project you should:


Understand how a service is generated and delivered to the customer; and
Have explored in depth the operations management activities in the
organization.
In order to achieve these goals, your group is expected to select a service organization
(the service function in a manufacturing organization, government entity, health service
organization, etc.) and complete the following activities:

Phase I – Choose a service company. One that will be able to assist you
by giving you enough information. Try to choose a small organization
that will utilize this report. DATE DUE: 9/10/2012 (Turn in the
company name and your team members names and email addresses)

Phase II - Document current operations. Using flowchart, job analysis, job
descriptions, verbal explanations, or similar methods, you should explain
the operations activities and technology of the firm. Specifically, the
various inputs, transformation processes, and several outputs must be
identified. DATE DUE: 10/22/2012 (Turn in a brief write up of your
findings)

Phase III- Detail OM activities. Carefully and in depth, tell how the
following activities are performed in the firm:
1. Capacity planning
2. Manpower planning
3. Scheduling of jobs (customers’ jobs, not employees)
4. Managing for quality
5. Material control (inventory, supplies, etc.)
6. Cost control
7. Training and development for employees
8. Facility location and layout planning
DATE DUE: 11/12/2012 (Turn in a brief write up of your findings)

Phase IV-Identify Problems. Out of the activities discussed in Phase III,
identify four operating problems in the firm. Document the problems.
Describe the problems, as you best understand them; attach any company
literature or documentation of the problems.

Phase V- Propose Solutions. Suggest one or more tentative solutions to
each of the problems. Provide enough explanation that a reader will gain a
basic understanding of what you are proposing. INCLUDE A
FINANCIAL JUSTIFICATION/ANALYSIS OF THE SOLUTION.
DATE DUE: Final Presentation date

Prepare a written report. Report your findings to the rest of the class. You
may also be required to submit a copy of your report to the firm, and
hence you should use professional standards in preparing your report.
DATE DUE: Final Presentation date.
GUIDELINES ON REPORT PREPARATION
General Format
1.
2.
3.
4.
5.
The report must be typed.
Report covers are a group choice but must allow the report to lie flat when open.
Use subheadings within the report when necessary.
A table of contents page is necessary.
Plan the report carefully so as to develop an organized and nonredundant report.
It should be organized and assembled as a continuous report and not be several
independent segments bound together.
Tentative Outline of the Report
1.
2.
3.
4.
5.
6.
7.
8.
9.
Executive Summary
Introduction
Environmental background (SWOT Analysis)
Organizational analysis
Problem identification and solution (including recommendation and
implementation)
Conclusion
References
Appendices
Exhibits, tables and figures (include within text, not as a separate section)
For a more detailed description of the outline, consult with the instructor.