Holly E. Page
58 Allen Road  Brevard, North Carolina 28712
828-553-2849  hollyepage@hotmail.com
PROFILE
Energetic, well-spoken, and detail-oriented scientific professional with a strong background in molecular
and immunodiagnostic product support. Creative and motivated team player recognized for the ability to
build and maintain relationships with a commitment to customer service and a solutions-oriented track
record. Self starter with good business instincts who understands the customer’s needs and decisionmaking processes. Works well independently with strong communication, analytical, and computer skills.
Core competencies include:
 Business Travel
 Cross-Selling/Up-selling
 Customer Problem/Resolution
 Lead Generation
 Pre- & Post-Sales Support
 Product Management
 Relationship Management
 Technical & Scientific
 Voice of the Customer
ACCOMPLISHMENTS
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AWARDS: Received three company awards for exemplary customer service at key account sites
including hospitals, reference laboratories, universities, and government agencies.
CUSTOMER TRAINING: Performed customer trainings, product demonstrations, and troubleshooting
visits, including travel to customers and distributors in the United States, Canada, and Mexico.
CUSTOMER SERVICE: Enhanced customer relationships by successfully handling and resolving
customer complaints and support issues in a friendly and efficient manner. Greatly improved on lead
times to complaint resolution, from 42% under previous manager to 90% of complaints being closed
within two months based on analysis of key performance indicators (KPI).
SPECIAL PROJECT: Used database management skills to implement tracking of instruments at
customer sites using a data-processing system. Access to up-to-date instrument information resulted
in improved productivity from sales team and enhanced customer satisfaction.
EQUIPMENT INSTALLATION: Successfully installed instrumentation and analysis software at
customer sites, providing automation for assay performance and interpretation of results.
ASSAY DEVELOPMENT: As a researcher with the Bode Technology Group, played an integral role
in the development and optimization of the Touch DNA Analysis forensic profiling technology applied
to evidence in the JonBenet Ramsey investigation.
PROJECT MANAGEMENT: While interning at NASA, directed a simulated space shuttle mission that
included the writing of a detailed crew procedures manual which covered all aspects of the biological
experiment and how it was to be performed during the mission.
PROFESSIONAL EXPERIENCE
Technical and Scientific Support Manager
Product Specialist/Field Application Scientist
INNOGENETICS, INC., Alpharetta, Georgia, 2007-2011
International biotechnology company that develops and markets molecular diagnostic assays to improve
therapy management and patient health.
 Provided pre-sales and post-sales technical support and customer training in the areas of infectious
disease, cystic fibrosis, HLA/transplantation, and biomarkers for Alzheimer’s disease. Products
included reagents, assay kits, integrated software, and instruments (automation).
 Delivered comprehensive training and technical support on assay performance, instrument operation,
software functionality, and data analysis via phone, email, and in-person at the customer site.
 Led customer relationship management for customers experiencing long-term or complex technical
issues and facilitated resolution.
Holly E. Page
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Managed customer, complaint, and instrument tracking databases in accordance with GMP, quality
system, and complaint handling procedures in an FDA-regulated environment.
Cross-functional teamwork involved collaboration with sales and marketing to support business
objectives and proactively address technical issues to drive customer satisfaction.
Kept up-to-date with the latest scientific technology, competitor activities, and market trends through
the exchange of information with colleagues, industry professionals, and key opinion leaders (KOL).
Provided leads to generate new business and identified new sales opportunities within existing
customer base.
Attended trade shows and scientific conferences to demonstrate and promote company products.
Delivered technically sound and detailed presentations of company products at customer sites,
promotional venues, seminars/webinars, and high level scientific meetings.
Earned promotion following superior performance and demonstrated ability to quickly learn and
master complex concepts.
Lead Research Specialist/Lab Manager, Pharmacology
EMORY UNIVERSITY SCHOOL OF MEDICINE, Atlanta, Georgia, 2006-2007
A leading institution with the highest standards in education, biomedical research, and patient care.
 Research focused on the cellular roles and signal transduction mechanisms of novel G-proteins.
Research Associate II, Research & Development
INHIBITEX, INC., Alpharetta, Georgia, 2004-2006
Biopharmaceutical company focused on the development of innovative products for the prevention and
treatment of serious infections.
 Genotyped clinical isolates using multiplex PCR, restriction enzyme digestion, and sequencing to
compare hospital-acquired and community-acquired Staphylococcus aureus infections.
Research Assistant, Discovery Research
ATHEROGENICS, INC., Alpharetta, Georgia, 2004 (contract position)
Pharmaceutical company focused on the discovery and development of novel drugs for the treatment of
chronic inflammatory diseases.
 Evaluated cellular and molecular properties of drug compounds in vitro to elucidate anti-inflammatory
and anti-oxidative mechanisms.
Biologist, Research & Development
THE BODE TECHNOLOGY GROUP, Springfield, Virginia, 2002-2003
Market leader in providing forensic DNA analysis and research services to federal and state agencies,
crime laboratories, and disaster management organizations.
 Designed and conducted feasibility studies to obtain STR DNA profiles from unprocessed and
processed fingerprints when latent fingerprints could not be visualized by traditional methods.
FELLOWSHIPS AND INTERNSHIPS
NIH, NIAID, Bethesda, Maryland, 2000-2002
Research Fellow, Lab of Immunoregulation
 Area of study: Study of the molecular epidemiology and pathogenesis of HIV in developing countries
and the evolution and emergence of HIV-1 drug resistance in anti-retroviral treated patient cohorts.
HARBOR BRANCH OCEANOGRAPHIC INSTITUTION, Fort Pierce, Florida, Summer 2000
Intern, Molecular Genetics
 Project Title: Molecular Profiles of Eubacterial Associates of Caribbean Marine Sponges
NASA, Kennedy Space Center, Florida, Summer 1999
Intern, Space Life Sciences Training Program
 Project Title: Payload Experiments on Gene Activation in Seedlings Under Stress (PEGASUS)
Holly E. Page
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FLORIDA ATLANTIC UNIVERSITY, Boca Ration, Florida, 1998-2000
Research Fellow, Molecular Biology/Bioinformatics
 Honors Thesis: Cancer Gene Discovery Using Digital Differential Display (resulted in Cancer
Research publication)
EDUCATION
5-day MBA Workshop, September 2011
AMERICAN MANAGEMENT ASSOCIATION, Atlanta, Georgia
B.S. in Biotechnology summa cum laude, August 2000
FLORIDA ATLANTIC UNIVERSITY, Boca Raton, Florida
TECHNICAL SKILLS
TECHNIQUES
cDNA Synthesis
Cell and Tissue Culture
DNA Sequencing
ELISA
Fluorescent Labeling/Staining
Electrophoresis (Agarose DNA, Polyacrylamide
DNA, SDS PAGE Protein, 2D Protein Gels,
Isoelectric Focusing)
Gene Cloning
Gene Expression Profiling
Genotyping
Growth and Assay of Bacteria and Virus
Immunoassays
Immunoprecipitation
In Situ Hybridization (Fluorescent)
Line Probe Assays
Microarray Assays (3D)
Nucleic Acid Extraction, Purification,
Quantitation (DNA/RNA)
Opsonophagocytic Cell Killing Assays
PCR (Standard, Nested, RT-PCR, Multiplex,
Q-PCR Taqman/SYBR Green Chemistries)
PCR Purification
Phylogenetic Analysis (Bioinformatics)
Plasmid DNA Preparation/Purification
Primer Design
Protein Expression, Purification, Quantitation
Pull-Down Assays
Restriction Enzyme Digestion
ROS Assay
Sequence Analysis and Mapping
Short Tandem Repeat (STR) DNA Profiling
Transfection
Transformation
Western Blots (1D and 2D)
xMAP Technology-based Assays (Microsphere
Bead Multiplex Arrays)
INSTRUMENTATION
3D Microarray
Analytical Balances
Automated Blood Spot Puncher
Biological Safety Cabinets
Filtration Units
Fluorimeter
Gel Electrophoresis (Horizontal, Vertical)
Gel Imager
Laminar Flow Hoods
Luminex 100/200 and Bio-Plex
Microplate Readers and Washers
Microscope (Light, Fluorescent)
PCR Thermal Cyclers
Quantitative PCR Thermal Cyclers (Smartcycler,
Icycler, ABI 7900)
Sequencers (ABI 377 DNA Sequencer, ABI
3100 Genetic Analyzer)
Spectrophotometer (UV/Visible)
Western Blot Analyzers (Profiblot, AutoBlot)
SOFTWARE
BioEdit
ClustalW
GeneScan
Genotyper
LiRAS for HLA, HPV, and Infectious Disease
(HTLV, HCV, HIV, Syphilis)
Lotus Notes with Database System
Luminex-related Software (IS2.3, xPONENT,
Bio-Plex Manager, Hitachi Masterplex,
Applied Cytometry STarStation)
Microsoft Office Suite (Word, Excel, Access,
PowerPoint, Outlook)
Phylip
Sequencher
SimPlot
VectorNTI Suite