JOB DESCRIPTION
Job Family: Healthcare Administration
Job Function: Operations
Job Title: Director, Satellite Practice
Pay Band: 13
FLSA Status: Exempt
General Description (Purpose and Function):
The Director of Satellite Practice is directly responsible for the direction and management of fiscal planning,
management accounting, patient accounting, budget and audits, disbursements, personnel management, space
planning and management, inventory control, general administration, and assisting or acting on behalf of the Medical
Director in dealing with physician issues. The incumbent in this position will be responsible for the successful
management and oversight of all service areas within the assigned satellite offices.
Primary Duties and Responsibilities (For Non-exempt Employees Include Percent of Effort):
Planning/Operations
 Is accountable for a comprehensive and effective communication strategy within the satellite offices assigned
that promotes a common understanding of the market, vision, strategy and accountabilities. Promotes a culture
of two-way communication and creates opportunities for physician/staff participation
 Responsible for planning of future growth by assessing existing and future program needs, establishing priorities
and identifying fiscal and human resources for development. Defining goals and objectives for the satellite offices
regarding growth, fiscal plan, patient care revenue and collections, staffing support requirements and policies
 Develops operational plans with evaluation components at 1, 2 and 3 year levels; provides regular reports to
Hospital leadership on the status of the satellite office activities in relationship to its annual operational plan
 Develops and implements a comprehensive plan to improve patient access to physician and hospital services.
Optimizes the patient flow assuring exceptional customer service and patient satisfaction
 Establishes policies to appropriately and effectively support high quality, highly satisfied and cost-effective patient
care in accordance to University policies. Responsible for the overall efficient utilization of all clinical and
ancillary service areas
 Responsible for tracking and resolving all patient/physician/staff complaints in accordance with the satellite office
and university policies
 Works with all UM Heath System clinical sites to assure coordination of services, program development and
optimal integration of services and inter-working relationships
 Initiates, manages and monitors appropriate interventions to ensure compliance with JACHO and licensure
requirements. Reviews and acts on inspecting agencies’ reports, and keeps Hospital leadership informed.
Ensures that the satellite office complies with all regulatory requirements, including obtaining and maintaining
credentials, certifications, and accreditations needed for operations of the hospital
 Participates in planning, promoting and conducting organization wide performance improvement activities
through the PI Council. Develops and directs performance improvement monitoring activities reporting progress
toward achieving quality management goals through designated PI Committees
 Develops excellent relationships with external constituencies, including working with advancement to
successfully develop major donors
 Responsible for all facility improvement and expansion projects; working with university facilities department,
architects, and contractors
Job descriptions are not intended, and should not be construed to be an exhaustive lists of all responsibilities, skills, and efforts or working conditions
associated with a job. Management reserves the right to revise duties as needed.
Fiscal/ Financial Management
 Fiscal planning is to be incorporated in the satellite office(s) total planning process to include preparation and
review of monthly financial statements which would include evaluation of satellite office(s) fiscal status in
relationship to its financial forecast
 Implementation of fiscal policies in accordance with the university’s policies and procedures
 Develops an accountable annual capital, operational and labor budget; meeting/exceeding goals. Maintains
sound accounting and financial stability by reviewing and approving the reconciliation of accounts and
expenditure control
 Conducts project costs analysis and costs benefits analysis with recommendations for program continuance,
modification or termination
 Maintains and improves the satellite office(s) business procedures, purchasing procurement and inventory
control systems
 Creates and manages database for satellite activities. Compiles monthly statistics
 Directs and manages fiscal functions by developing the appropriate billing structure. Ensures cost effective
methods for patient flow, staff flow, front desk check-in/check-out functions, billing, scheduling, and collection of
payments
 Acts as liaison/advisor to the third party reimbursement office for development of appropriate contracts to cover
satellite activities. Monitors contracts and their impact on the financial health of the site
Human Resource Management
 Directs and maintains the satellite’s HR functions. Supervises all satellite personnel. This includes recruiting,
hiring, counseling, evaluating, and terminating satellite staff. Develops and provides site-specific orientation and
training programs for staff
 Maintains open lines of communication with the office of Faculty and Professional Affairs and Medical Human
Resources. Supervises employee relations and conflict resolution and grievance procedures. Responsible for
compliance with employment laws
 Works with Medical School Human Resource leadership to ensure a high performing, satisfied, and capable
workforce. Visibly and actively supports human resources programs and initiatives
 Develops and maintains an effective, visible and well respected management team by selecting, evaluating,
developing, coaching, and managing the performance of qualified professional
 Establishes and communicates organizational performance metrics and annual goals, and holds staff
accountable
Marketing
 Collaborates in developing site-specific marketing activities
Information Management
 Supervises the development and implementation of information systems within the sites
Knowledge, Skills, and Abilities:
 Experience managing a physician practice, health care facility, or related health care management experience
required
 Excellent problem solving skills and the ability to identify opportunities to improve process
 Superior leadership skills and experience, particularly in cultivating a high performing leadership team and in
developing and maintaining excellent relations with faculty and staff at all levels
 Excellent written and verbal communication skills are mandatory as well as basic computer literacy and skills
Job descriptions are not intended, and should not be construed to be an exhaustive lists of all responsibilities, skills, and efforts or working conditions
associated with a job. Management reserves the right to revise duties as needed.
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Strong financial management skills since must be able to identify opportunities to improve operating efficiency,
increase revenues and effectively control expenses
Ability to translate vision into a strategic plan and execute the plan with excellence
Experience developing revenues and optimizing the revenue cycle in a clinical setting; a solid understanding of
the financial dynamics of a clinic site
Excellent presentation, communication, organization, and conflict resolution skills and capabilities
Ability to balance strong business capabilities and high business ethics with a commitment to clinical and service
excellence
Ability to effectively analyze complex business issues/problems and lead/influence individuals and groups in
developing and implementing successful resolution tactics
Ability to set and maintain high standards of performance in a collegial environment, holding people accountable
for achieving deliverables. This individual will be an outcome driven leader
Excellent managerial skills with a serious commitment to coaching, mentoring and developing people
A results oriented individual with a reputation of doing what it takes to get the job done while ensuring strong
interpersonal relationships; puts the interests of the enterprise ahead of personal interests
Excellent interpersonal skills with the ability to relate to people at all levels of the organization in research,
education and clinical enterprises
High degree of resilience, persistence and the ability to thrive in an environment of rapid change
A high sense of urgency and experience operating effectively in a fast-paced environment requiring the skill to
handle multiple priorities simultaneously
Ability to operate in a matrix environment; handles ambiguity well
Excellent written and oral communications skills
An individual of unquestioned integrity
Education Requirements (Essential Requirements):
 Bachelor’s degree in Business, Finance, Accounting or related field
Work Experience Requirements (Essential Requirements):
 Five years of effective leadership experience in a healthcare environment in a large and complex organizations
Job descriptions are not intended, and should not be construed to be an exhaustive lists of all responsibilities, skills, and efforts or working conditions
associated with a job. Management reserves the right to revise duties as needed.