Premises opening times
Warwickshire Community Health
Warwickshire
Monday
8.15am - 6.30pm
Tuesday
8.15am - 6.30pm
Wednesday
8.15am - 6.30pm
Thursday
8.30am-1pm
Friday
8.30am - 6.30 pm
Saturday
CLOSED
Sunday & Bank Holidays - CLOSED
The Surgery is closed Thursday
afternoons, Saturday and Sunday
Area covered by the practice
10 Birmingham Road
Water Orton
Warwickshire
B46 1TH
Telephone: 0121 776 7572
Fax: 0121 748 4841
The Practice is part of NHS Warwickshire Community Health
Swift Park, Old Leicester Road, Rugby, CV21 1DZ
Telephone: 01788 513000
A doctor is always available for emergencies on 0121 776 7572. Cover is
provided by Badger Harmoni (The Practice reserves the right to use
experienced doctors at any time from Badger Harmoni within the
restricted guidelines set out by Warwickshire, Solihull and Birmingham
Primary Care Trusts and Badger Harmoni). You may be asked to attend a
local Primary Care Centre.
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Dr Mark N Street MB.BS, MRCGP, DA, DCH, D.Occ.MED (London)
Dr Sapna Kaul MB.Ch.B, MCRGP, DRCOG, DFFP (Birmingham)
Dr John W Bland MB.Ch.B, MRCGP, FFFP, D.OBST.RCOG (Birmingham)
Dr Rebecca Marston MB.Ch.B
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Members of the Practice Team
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Tina Storer, Practice Manager
Joan Bravington, Receptionist
Merril Atkins, Receptionist
Cathy Mills, Receptionist
Tracy Poole, Receptionist/Typist
Sally Grosvenor, Information Officer
Christine Gibbs, Medical Secretary
Gillian Chilton, Housekeeper
Joy Beaumont, Practice Nurse
Emily Lane, Practice Nurse
Linda Currin, Practice Nurse
Mark Street, GP
Sapna Kaul, GP
John Bland, GP
Rebecca Marston, GP
General Practitioner – Your GP is available to look after your health
needs and health needs of family’s and others in the community. Your GP
will be able to identify the nature of your problem from a broad range of
possibilities, then provide appropriate care.
Health Visiting - The Health Visitor, based at The Clinic, 112 Coleshill
Road, Water Orton, is available for children under 5 years and adults over
75 years. Telephone 0121 747 6504.
Midwifery - The Community Midwives are based at George Eliot Hospital
in Nuneaton. If you require a midwife, please telephone the hospital on
02476 865022 and ask for the community midwife. The hospital will
bleep the on-call midwife and ask her to contact you. The midwife is the
main point of contact for expectant mothers and guides them through the
pregnancy, birth and postnatal period working in partnership with other
health and social care services to meet individual mothers’ needs.
District Nursing – Call Centre Contact Tel: 01926 888026
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We aim to provide you with the best possible standards of
care and services available. Help us to help you, join our
PPG today and let us hear your views ……
What is a PPG?
Patient Participation Groups (PPG) were developed to give
patients the opportunity to express their views, comments,
suggestions and concerns regarding health services provided by
their General Practitioner and Warwickshire PCT. As well as
allowing patients to voice their opinions, the PPG also aims to
increase patient understanding of services provided by and
available throughout the NHS.
Patient satisfaction is important to us, therefore, by involving
patients we hear about the issues that matter to you – the
patients. These issues may include areas such as the comfort and
warmth of the surgery, appointment systems and prescription
services or they may be about hospital admissions/discharges or
transport for the elderly or district nursing.
How does the PPG work?
The PPG meet bi-monthly for approximately 1 hour at the
practice. Members of the PPG will have an informal chat about
issues raised. Improvement suggestions are noted and where
possible these are implemented. The Practice Manager and GP
are in attendance.
Who can join the PPG?
Any patient registered at the surgery and aged 18+ is eligible to
join the PPG. We aim to involve patients from many areas of the
practice population.
How do I become a member of the PPG?
If you are interested in joining the PPG simply ask staff for more
details.
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Further Information
Complaints – Details of the Practice Complaints system are displayed
throughout the Practice and information is available for patients on request from
the reception desk.
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Surgeries by appointment with Dr Street
Monday
Tuesday
Wednesday
Friday
NHS Direct – Patients may call NHS Direct 24 hours a day for free expert health
advice and reassurance. Telephone 0845 4647 or online – www.nhsdirect.nhs.uk.
Zero Tolerance – The PCT operates a zero tolerance policy on violence and
aggression. Any patient deemed to be violent or aggressive, be it either verbal
or physical, may be removed from the Practice list.
Patient Contact Details
It is vitally important that the Practice is kept informed
of any changes to your address and/or contact
numbers. A daytime contact number is of particular
importance should the Practice staff need to contact
you for any reason.
8.50-10.50am / 2-4pm
8.50-10.50am
8.50-10.50am / 3.30-5.30pm
8.50-10.50am / 3-5pm
Surgeries by appointment with Dr Kaul
Monday
Tuesday
Thursday
Friday
9.00-11.00am / 4-6pm
9.00-11.00am
9.00-11.00am
9.00-11.00am
Surgeries by appointment with Dr Bland
Tuesday
3pm-5.30pm
Please note, times may vary.
Access to Records - Patients have the right to access\have a copy of their own
records, but this is subject to the Data Protection Act Rules and payment of no
more than £50. Please put your request in writing to the Practice Manger.
Freedom of Information Act - This Practice is also subject to the Freedom of
Information Act which allows patients to have information about the business of
this Practice. Please put your request in writing to the Practice Manager.
Information about you – All health professionals caring for you keep records
about your health and any treatment/care you receive to help ensure that you
receive the best possible care from us and may be written down or held on a
computer.
Confidentiality - Everyone working for the NHS has a legal duty to keep
information about you confidential.
Further information – If you would like further information about how we use
your records then we have a concise leaflet which is available on request at the
reception desk.
Surgeries by appointment with Dr Marston
Monday
Tuesday
Wednesday
Thursday
Friday
9.10-11.10am
4-6pm
9:10-11:10am
9.10-11.10am
9.00-11.00am / 4-6pm
Appointment times are only a guide; delays may
occasionally occur due to emergencies.
If you are unable to keep an appointment, please
contact the Surgery as soon as possible, to enable the
appointment to be made available for another patient.
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Appointments
48-Hour Access – A Doctor or Health Professional may be seen within
48 hours of a request being made. A patient may see the Doctor of their
choice within 7 working days.
Counsellor – Weekly sessions are held in-house for patients
referred by a doctor.
Family Planning – Family planning services are provided at the
surgery by prior appointment with the Practice Nurse.
If the
HGV Medicals – Available by request with Dr Street. A fee is
applicable.
Home Visits – Please make every effort to attend the surgery for your
appointment. However, if you are unable to attend, where possible
please try to request a home visit before 10am.
Holiday Vaccinations – An assessment form can be obtained
from reception then an appointment is required with the Practice
Nurse. A fee may apply and a full list of charges is available from
reception. Please remember to book well in advance of your
departure as some vaccinations take a while to be affective.
Emergencies – All emergencies are handled as they occur.
surgery is closed you will be directed to the out of hours service.
Minor Surgery – Minor surgical procedures are carried out in the
surgery by appointment only.
Routine Appointments – Appointment times are given on the previous
page and can be booked up to four weeks in advance.
Services
Antenatal – Clinics are held every fortnight on Fridays with the midwife.
Patients may also be seen for routine antenatal checks by the doctor
during normal surgery hours.
Asthma – Clinics available by appointment with the Practice Nurse.
Cervical Smear Tests – It is advisable that all women between the
ages of 25-50 years have a cervical smear test every three years, whilst
those between 51-65 have a cervical smear test every five years. An
appointment is required with the Practice Nurse for this screening test.
Medical Insurance Notices – A fee is applicable.
New Patients – If you wish to register with the Practice please
speak to one of the Receptionists. As a new patient you will be
asked to attend a New Patient Medical check with the Practice
Nurse.
Physiotherapy – Clinics are held at the Practice on Monday
afternoons for patients referred by a doctor.
Patient Checks - All patients aged 16-74 years may request a 3year health check. Patients over the age of 75 may request a 12month health check if they have not been seen by another health
professional in the last 12 months.
Practice Facilities – All services are provided on one level with
ease of access both into and around the building, thereby
providing access for disabled patients.
by
Repeat Prescriptions – Please order at least 2 working days in
advance of requirement by handing in your repeat prescription
tear off slip, or a written list of medication required.
Chiropody – Clinics are held at the Practice on Wednesdays on by
appointment for patients referred by a doctor.
Smoking Cessation – Aimed to assist patients to stop smoking.
Available by appointment with the Practice Nurse.
Child Health Surveillance/Immunisations
appointment with the Practice Nurse.
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Available
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