SNBTS / Patient Services – Better Blood Transfusion Transfusion Support Assistant Permanent / Full Time/ based Edinburgh Band 3 – Salary Scale: £16,660 - £19,627 per annum pro rata NHS Scotland As a vital part of NHSScotland, NHS National Services Scotland’s mission is to enable and support the delivery of better health and better care, working in partnership. We do this by providing a range of specialised support services that enable NHS Boards to focus their efforts on delivering health improvement and patient care. As a major division within the NHS National Services Scotland the Scottish National Blood Transfusion Service (SNBTS) plays a vital role not only in the health of the people of Scotland but also on an international scale through our leading position in new product development biomedical research and donor / clinical services. Our goal is to maintain the highest standards of patient care whilst remaining internationally competitive. We are looking for a support assistant to join our existing team of staff who promote the safe and appropriate use of blood and blood products as part of the Better Blood Transfusion programme through the development of national programmes of education and associated clinical effectiveness initiatives. We are looking to recruit an enthusiastic, motivated, flexible person to undertake this challenging and interesting newly established post. Candidates should be educated to Scottish Higher level or evidence of equivalent. This full - time position is within Patient Services, Better Blood Transfusion Team and the post covers Lothian and Borders (based in Edinburgh, but with some duties in Borders). The postholder must be able to demonstrate good communication and organisational skills, be numerate and literate. The ability to demonstrate good time management and administrative skills, show initiative and be able to work effectively as part of a busy small team is essential. The post is 1.0 WTE (37.5 hours) per week Our benefits package includes final salary pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. For an informal discussion on the post, please contact Douglas Watson or Diane Creighton, Patient Services, on 0131 536 5962. The successful candidate(s) must comply with the Mandatory Induction Standards and with the Code of Conduct for Healthcare Support Workers. For an application pack please complete the online application form on the SHOW website www.jobs.scot.nhs.uk. Ref G21849. Closing date for completed applications is 12 noon on 5 August 2014 Please note that only those applicants called for an interview will be contacted. If you have not received a response within 4 weeks of the closing date, please assume that you have been unsuccessful on this occasion. Further information on NSS is available from: www.nhsnss.org. NHS National Services Scotland is the common name of the Common Services Agency for the Scottish Health Service. NHS National Services Scotland is an equal opportunities employer. Candidates with disabilities who meet the minimum selection criteria will be guaranteed an interview. NHS NATIONAL SERVICES SCOTLAND JOB DESCRIPTION 1. JOB DETAILS Job Holder Job Title Transfusion Support Assistant Immediate Senior Officer Transfusion Practitioner Division Location 2. JOB PURPOSE As a member of a multi-disciplinary team the post holder will provide support to the Transfusion Practitioner and the wider Hospital Transfusion Team to deliver the Better Blood Transfusion work programme in order to support safe, effective and efficient blood transfusion practice throughout hospitals in NHSS 3. DIMENSIONS o The Better Blood Transfusion (BBT) programme has an annual budget of £1,600,000, and receives pro rata individual project monies granted by Scottish Government and other outside agencies. o The BBT programme has an establishment of 27.3 staff; staff are based across 7 local delivery teams in Scotland, supported by the central programme team. o The BBT objectives are set annually by the Scottish Clinical Transfusion Advisory Committee. o The post holder will provide support to the Transfusion Practitioner and Hospital Transfusion / local delivery team to deliver an agreed local BBT work plan. 4. ORGANISATION CHART Head of Nursing (Patient Services) Scottish National Blood Transfusion Service BBT Team Lead Lead Clinician Transfusion Practitioner Transfusion Support Assistant 5. ROLE OF THE DEPARTMENT To promote the safe and appropriate use of blood and blood components as part of the wider NHSS Better Blood Transfusion Team. To provide support to the Transfusion Practitioner and Hospital Transfusion Team to meet the overall Better Blood Transfusion key performance indicators and agreed local work plan. 6. KEY RESULT AREAS To support the delivery of the Hospital Transfusion Team’s agreed work plan and participate as an integral member of the team by: Clinical Effectiveness/Audit/Data management: o Support the planning and facilitation of transfusion related audits which includes the collection, analysis of data and creating computer databases o Liaise with key stakeholders relating to transfusion related audits/projects which includes communications detailed in the project plan to support meeting agreed timelines o Provide feedback to the Transfusion Practitioner on any issues around progress of transfusion related projects o Extract sensitive data from medical record databases, laboratory databases, Account for Blood reports and the Scottish Transfusion Epidemiology Database (STED) o Retrieval and storage of case notes o The post holder will meet the requirements of Data Protection Legislation Incident Management: o Provide administrative support to the Transfusion Practitioner and Hospital Transfusion Team for transfusion related adverse events o Action follow-up email /telephone communications as required to support the timely investigation and management of transfusion related incidents in compliance with local incident management procedures e.g. contacting incident reviewers/ward managers for incident review information / status reports o Provide incident reports for meetings Training & Education: o Facilitation of education and training by planning sessions, ensuring effective communications and preparation of resources and maintaining accurate records of training attendance o Update and provide Learnpro reports as requested for all staff groups involved in transfusion practice which includes uploading training registers, recording of competency assessments o Maintain communications and liaise with a key group of trainers/assessors to support the delivery of a competency training programme Administration: o Perform general administrative duties e.g. photocopying, meeting arrangements, minute taking, secretarial support o Transcription of tapes/voice recognition recordings o Undertake editing and formatting of transfusion related documents e.g. hospital transfusion policy Freedom to Act: o Post holder will be able to perform duties without direct supervision and will recognise when to escalate any issues to the Transfusion Practitioner 7. ASSIGNMENT AND REVIEW OF WORK Work Received from: Transfusion Practitioner based on Hospital Transfusion Team work plan Supervision/Management: The post holder will be managed by the Transfusion Practitioner. The post holder will receive personal appraisal on a six monthly basis. There will be occasions when the post holder will be required to resolve problems by using own initiative and judgement. 8. COMMUNICATIONS AND WORKING RELATIONSHIPS The post holder will work closely with the local Transfusion Practitioner and Hospital Transfusion Team. Communicating effectively with staff across a wide range of disciplines and at different levels within the local Health Board is required which may include complex, sensitive and contentious information. Relationships Communication is in person, by telephone, electronic mail and by written correspondence to support the ongoing exchange of BBT related information. Participation in regular meetings and teleconferences to support the delivery of the Hospital Transfusion Team work plan by building and maintaining relationships with the following: o Transfusion Practitioner o Hospital Transfusion Team o Hospital Transfusion Committee o Overarching Transfusion Committee o Transfusion Laboratory Staff o Local Clinical Teams o Better Blood Transfusion Lead Clinician o Better Blood Transfusion team throughout NHSS 9. MOST CHALLENGING PART OF THE JOB o Ability to work under pressure and meet Better Blood Transfusion/Hospital Transfusion Team deadlines o Prioritise work demands which can be unpredictable o Accurate input of data over a sustained period of time 10. SYSTEMS o Frequent use of office equipment o Extensive and sustained use of PC/VDU equipment o Frequent use of varied NHS Information Technology systems 11. o o o o o o o o 12. WORKING ENVIRONMENT AND EFFORT Prolonged use of keyboard/VDU Frequent sitting for prolonged periods of time in a restricted position Close observance of confidentiality with respect to patient and staff data Extended periods of concentration with close attention to detail e.g. accurate data input, formatting reports/spreadsheets Ability to work under pressure to meet deadlines and manage changing priorities Communicating with multi-disciplinary staff groups; occasional requirement to deal with distressed or anxious individuals Dealing with challenging behaviours Occasional requirement to travel within local HB and wider NHSS ENVIRONMENTAL / WORKING CONDITIONS & MACHINERY AND EQUIPMENT o Standard office based environment o Mainly deskwork with continual use of PC or VDU o Light physical effort with regular requirement to visit a variety of areas throughout the Board(s) 13. QUALIFICATIONS AND/OR EXPERIENCE SPECIFIED FOR THE POST o The post holder will be educated to Higher level or evidence of equivalent qualifications o European Computer Driving Licence qualification or equivalent IT qualification o The post-holder must be able to demonstrate good communication and organisational skills, be numerate and literate with good time management and administrative skills o Ability to work on their own initiative to agreed work plan o Ability to work effectively as part of a busy small team is essential o Experience of working in a healthcare environment desirable 14. JOB DESCRIPTION AGREEMENT A separate job description will need to be signed off by each jobholder to whom the job description applies. Job Holder’s Signature Date Head of Department Signature Date Title HR Department will check job description format and content and then send the job description to the AfC Team HR Representative’s Signature Date Job Description Agreed: PERSON SPECIFICATION This form must accompany the Job Description to which it refers. Job Title Transfusion Support Assistant Job Reference G21849 AfC Band 3 Requirement QUALIFICATIONS Essential Desirable Educated to Higher level or evidence of equivalent qualification Accredited IT qualification European Computer Driving Licence TRAINING Working knowledge of Microsoft Office packages Knowledge of NHS computerised systems EXPERIENCE General administrative skills Minute taking Experience of audit work Experience of working within a healthcare environment PERSONAL QUALITIES Effective communication skills Good organisational and time management skills Ability to work as part of a team Ability to observe strict confidentiality Ability to work on own initiative Keen attention to detail GENERAL Ability to travel around the identified region for the purposes of the post Access to use of a car / valid driver’s licence for the purposes of work Summary of Key Terms and Conditions of Post Division/Department: Blood, Tissues & Cells Location: Edinburgh Job Title & AfC Pay Band: Transfusion Support Assistant – Band 3 Salary/Salary Scale: £16,660 - £19,627 per annum pro rata Conditions of Service: Your terms and conditions of service are in accordance with the Agenda for Change Terms and Conditions Handbook. Agenda for Change comprises a new National pay system and job evaluation scheme for the Health Service, a harmonised set of terms and conditions of employment and a new Knowledge and Skills Framework which was introduced across the NHS from 1st December, 2004. Hours of Duty: The standard full-time hours for NHS staff are 37.5 hours, exclusive of meal breaks, normally to be worked over 5 days per week. The hours of this post are 7.5 per week. Annual Leave: The annual leave arrangements are: o o o 27 days (202.5 hours) on commencement 29 days (217.5 hours) after 5 years’ service 33 days (247.5 hours) after 10 years’ service. 8 public and statutory holidays are also available within the leave year. Superannuation: (NHS Pension Scheme) Employees will be automatically superannuated under the terms of the National Health Service Superannuation Scheme, unless they formally elect to opt out of the scheme. Any queries on whether or not pension rights are transferable should be addressed direct to the Scottish Public Pension’s Agency, Health Service Branch, 7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE. Medical Assessment: Appointment to this post will be subject to satisfactory medical clearance. The successful candidate will be required to complete a pre-employment health declaration form and, where appropriate, undergo a health assessment by the Occupational Health Service. Summary of Key Terms and Conditions of Post (cont.) Knowledge and Skills Framework: A new NHS Knowledge and Skills Framework will be applied to all jobs covered by Agenda for Change. Under the Knowledge and Skills Framework, staff will have annual development reviews, which will result in the production of a personal development plan. NHS NSS is committed to promoting continuous staff development and a number of divisions have Investors in People accreditation. There is equal access to training for all staff. Equal Opportunities Policy: NSS is an Equal Opportunities employer and the policy applies to all aspects of employment. Smoking Policy: We operate a No Smoking Policy. NATIONAL SERVICES SCOTLAND STAFF BENEFITS PACKAGE Working for the NHS provides individuals with excellent career prospects and access to a wide range of jobs. NHS National Services Scotland employs approximately 3,500 staff working in a number of locations across Scotland. Some of the benefits of working for NHS National Services Scotland are: A minimum of 27 days annual leave (pro rata) increasing with service Eight public holidays (pro rata) per year Access to flexible, family friendly working arrangements Membership of the NHS Scotland superannuation scheme. Membership also includes a lump sum death in service benefit. Excellent training and development opportunities Season Ticket Loan Scheme Childcare Voucher Scheme Cycle to Work Scheme Access to national and local staff discounts and promotions Occupational Health Service Employee Counselling Service