How to
Comment or Complain
about our service
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If you are happy with your care please let us know
You can add your feedback to
NHS Choices, comments http://www.nhs.net
Making a complaint means speaking up about
something you do not like or are not happy with.
We will not treat you badly because you speak
up or make a complaint.
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Tell someone you trust about what is wrong or
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is making you unhappy - ask if they will help you.
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If they cannot help to make things better, then you
can talk to Cheryl at PALS (Patient Advice and
Liaison Service)
She will help you if you have any concerns
Freephone 0800 02 82 037
 01803 655838
Text Phone  01803 65 4742
Email: pals.sdhc@nhs.net
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If you are still not happy you can speak to
Carol Pearson Patient Services and Patient
Experience Manager
 01803 654850
Email:carol.pearson1@nhs.net
Carol will tell the Deputy Executive Liz Childs why you are
unhappy.
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Liz Childs will
write to you as soon as possible.
The letter will tell you what can be done to sort out
what is wrong.
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_________________________________________________________________________________
The Patient Services and Patient Experience
Manager will make sure you understand what the
letter says
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What if I am still unhappy?
If you are still unhappy, you can ask the Health Service
Ombudsman to investigate your complaint.
Their helpline is  0345 015 4033
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London SW1P 4QP
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If you would like this information in another format,
please contact Cheryl on
Freephone  0800 02 82 037
 (01803) 655838
Text Phone  (01803) 65 4742
Email: pals.sdhc@nhs.net
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