WINNIPEG HARVEST
JOB POSTING
REFERRALS ASSOCIATE
GOAL: As part of the team at Winnipeg Harvest and working in support of and within the agency’s
mission, goals, objectives, policies and procedures, the goal of this position is to ensure that people
who require emergency food assistance in order to feed themselves and their families, are able to
access a supply of surplus food. The Referrals Associate assists with the supervision of the client
referral service including client interviews, needs assessments, agency contacts and the Referral
Database & volunteers.
This position provides an excellent opportunity for those with current or past experience accessing food
banks and/or living on a low income, as well as those interested in pursuing careers in social work,
community work and related fields.
REPORTING RELATIONSHIPS: Reports directly to the Director of Client and Community
Relations
RESPONSIBILITIES: Working in cooperation and consultation with the Referrals Coordinator and
the members of the Harvest Team, the Referrals Associate is responsible for:
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Maintaining and administering the Client Referral database system including data entry
Maintaining:
 client records
 referral and resource manuals
 regular communication with Winnipeg Harvest agency office
 The resource area to ensure current and relevant information is available for
clients in the waiting room.
 The “Fair Share” principle
Ensuring that:
 clients who phone or walk in, are referred to appropriate outlets for food
assistance and/or community resources
 Walk-in clients receive service based upon their needs.
Assisting with the:
 Training and support of the Referral Team both paid and volunteers
 maintenance of the Client Referral Policy
Providing:
 information around accessing government benefit programs
 up to date referral data for public education/statistical purposes
QUALIFICATIONS:
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A strong belief in the dignity of all humans, social justice and a caring, non-judgmental and
positive attitude
Commitment to providing a high standard of service and a supportive atmosphere of respect and
dignity
Public drive/job postings/ Referrals Associate job posting – Oct 2014
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Ability to work independently and take initiative, as well as work cooperatively within a team
Excellent interpersonal skills and commitment to working with diverse groups (wide variation
in income, experiences, age, culture, language and ability)
Consistent ability to remain positive and calm when responding to challenging situations
Experience in dealing with people who are in crisis
Able to communicate effectively in English; ability to speak additional languages is an asset
Accuracy and attention to detail
Strong organizational and supervisory skills
Excellent multi-tasking and time management skills
Ability to utilize basic Microsoft Office and/or database applications
Previous experience with food banks as a client or volunteer an asset
Familiar with the city of Winnipeg and/or able to read maps
Familiarity with hunger and poverty issues
Knowledge of resources available relating to poverty and hunger issues.
Willing to learn about advocacy and government systems (such as Employment and Income
Assistance)
HOURS OF WORK: 40 hours a week. Monday to Saturday
PLEASE APPLY IN CONFIDENCE BY FRIDAY, OCTOBER 10TH, 2014 TO:
Catherine Wirt
1085 Winnipeg Ave.
Winnipeg, MB
R3E 0S2
Fax: (204) 775-4180
Catherine.wirt@winnipegharvest.org
We thank all applicants for their interest.
Only those chosen for an interview will be contacted
Public drive/job postings/ Referrals Associate job posting – Oct 2014