Kaua‘i Community College
2011 Annual Program Review for
Media Services
December 1, 2011
Program Description
Unit Description: A subunit under Academic Support, four main technical specialties include:
maintaining the campus media inventory, distance education, voice and data operation and
maintenance, and production services.
Kauai Community College Media Services provides dependable, professional services ranging
from classroom media support and creative production services to advanced digital media
communication applications. We use innovative and creative approaches to produce publications
of the highest possible quality which enhance the college’s presence online and in print.
Part I. Quantitative Indicators
Demand
Campus Enrollment (FTE)
Number of Faculty
Number of Staff
Efficiency
Number of Media Staff
Average Service Hours
Number of Student Help Hours
Number of Work Orders Completed
Media Technical
Number of Work Orders Completed
Media Graphics
Number of Copies Generated
Number of Copies per FTE Student
Hours of ITV/Videoconference Credit
Courses
Distance Students Proctored
ITV/Videoconference
Number of Videoconferences
Hours of Videoconference Meetings
2008-9
2009-10
2010-11
632
79
74
756
82
72
775
68
81
3
76.5
NA
3
74
NA
3
74
NA
438
500
550
167
355
1,110,000
1,756
857,000
1,134
424000
547
1362/988
1221/1066
1016/1342
225/75
215/60
160/35
211
422
246
492
196
392
$203,522/9
24=$220
35/46
36/47
37/48
Media Budget/FTE Student+Fac+Staff
Classrooms Equipped/Total
Classrooms
Effectiveness
Satisfaction Measurements
Page 1
See tables at
the end of
this
document
Part II. Analysis of the Program
Photocopy Uptime


99.9% = Xerox model 7775, #1
99.9% = Xerox model 7775, #2
Note: percentage uptime based on non-operational time divided by copy room hours of
operation (55 hours per week).
Both Lanier ImageRunner Model 8550 and 550 were replaced with new Xerox 7775 in
October of 2010. This acquisition was very much welcomed by faculty.
Operational Hours per Week, Including Distance Education Programs

74 hours (7:30 a.m. to 10 p.m., Monday to Thursday; 7:30 a.m. to 4 p.m., Friday; 8 a.m.
to 5 p.m., Saturday).
ITV and Videoconferencing Support
During the summer of 2011, the third generation of equipment for the Hawai‘i Interactive
Television System (HITS) was installed by Media Services. This system is anchored by high
definition cameras with 58-inch plasma monitors in the primary classroom (LRC 122). In the
2011 HITS student survey (see ITV student survey results), although comments were very
favorable for both video and audio quality, there was only a slight statistical increase in the
resulting numbers on the survey. This result is due to the fact that over 60% of the survey
participants were first time HITS students, thus they could not make a comparison. Students
who took HITS classes prior indicated that the video and audio has improved by at least 50%.
The maximum score possible was in the category of technical support received from Media
Services. One explanation for this can be attributed to the system’s high definition capabilities
with one monitor dedicated to the instructor, one on the instructor’s visual aid, and a third
monitor dedicated to the neighbor island students. This new capability for HITS distance
education classes seems to bring about the learning environment of the traditional face-to-face
classroom.
The total number of students enrolled in distance education using videoconferencing is small and
is not part of HITS. Its technical capability is a fraction of HITS and offerings are based on the
originating campus. Surveying the limited student population using videoconferencing will be
conducted during even number years.
Maintenance/Repair and Classroom Equipment
Page 2
In the previous years, Media Services’ campus survey used a 5-point Lickert scale to measure
satisfaction for services provided. Beginning 2011, the resulting measurements from this annual
survey will be reported in percentages. Although the questions posed are the same from previous
years, the methodology in response has changed to: strongly disagree, disagree, neither agree nor
disagree, agree, strongly agree, and non-applicable. Thus, percentages illustrated on the table do
not factor in those responding to non-applicable but to agree or strongly agree.
Categories of customer service, response time, and quality of work, resulted in a 95% or higher
percentage. As in past surveys, the lowest scores were in the category of procedures. Procedures
in the classroom equipment resulted in an 81% agree or strongly agree response. Analyzing the
comments made in the survey, a pattern of frustration by instructional faculty can be concluded.
It appears that a small minority of faculty has been re-configuring the patch cabling between
classroom equipment during their classes and are not restoring them back to the original correct
configuration. Thus, faculty using the same classroom are greeted with non-functional classroom
equipment. Other faculty use the classroom equipment infrequently, thus they forget the
procedures. In addressing both situations, at the beginning of each semester, Media Services
offers two classroom equipment familiarization sessions. Unfortunately, the attendance has been
very low. However, we will continue to offer these sessions prior to the start of each semester.
Faculty Work Room
Customer service, response time, and quality of work resulted in a score of 97% or higher. As in
the above discussion, procedures scored the lowest (89%). In this category, procedures is
concentrated with the copy machines. During the initial installation, several training sessions
were held in October of 2010, where attendance was minimal. We also offered two instructional
sessions at the beginning of each semester. Again, attendance has been low. As with the
classroom sessions, the copy machines familiarization sessions will continue to be offered. The
statistics on the number of copies being reproduced has decreased by 50%. This is somewhat
extraordinary, yet a very positive outcome. Over the years, there has been a slight decline in
copies reproduced in the faculty workroom. This not only produces a savings in paper purchases
but reduces the maintenance fee of the copy machines. However, the total amount of paper
purchased by the campus each year has not declined. Thus, one conclusion that can be derived is
that more faculty are using their network printers or have purchased low volume copy machines
for their buildings.
Graphics Department
The Graphics staff person has standing annual work orders for two schedules of classes, a
College catalog and the graduation program/invitation. This department also assists in the
printing and production of the catalog in Media Services. In addition there are numerous
program brochures to be updated and copied each year, various web pages that have to be
updated when the College catalog comes out, color copying, laminating and photography
connected with marketing projects such as:



Nursing Division Massage Program brochure
Nursing Division Medical Assistant brochure
Nursing Division Nurse Aide brochure
Page 3







Numerous electronic ads for Office of Continuing Education and Training
Worked with students and Advisor in Culinary Club in designing club logo and t-shirt
Garden Island Newspaper Ads for Schedule of Classes and registration information
Campus map, updated
Catalog, 1x a year - 4 weeks
Schedule of Classes, 2x a year - 2.5 weeks
Graduation Program, 1x year - 1.5 week
Graphics also does various web and hardcopy research for graphics and images for PowerPoint
presentations). For Fine Dining 3rd semester students, graphics works with the Culinary students
to design and produce menus that are part of their final. Graphic services produced fine dining
menus at the rate of 50 per week for 2 six-week modules, a total of 600 produced on the 5550 HP
printer.
Color copying service is provided to the college via the graphics department. Since the copier
was introduced in 2002, an average of 4,250 copies per year are printed for programs. The
average run for color Program brochures is 200 per work order. Customers express an above
average satisfaction in customer service, quality, response, and clarity of procedures. Color
duplication runs included:


11x17 posters - 750+ on 5550 HP printer (Admissions wrap, Financial Aid Posters, SOC
Posters, ACF Brunch Posters, Stop Domestic Violence Posters, ASKCC Posters, Bark for
Life/Cancer Posters, Japan Debris Posters for Marine Option Program)
Academic and division brochures on Media Copier, total of 3,000+
Miscellaneous:
 Photography: 350+, 75+ electronically sent out and coming in for color printing
 Large laminator is being used by the Early Childhood Education
 Pouch (small) laminator has been heavily used also, for various signs, displays: 400+
 Various tickets, numbered and trimmed: 2,000 (count is down from last year, ACF tickets
printed out house)
 Scanning assistance: 65
 Copy machine help: 1.5 + hour or so a week
 Electronic ads for the Office of Continuing Education and Training
 Assisted Culinary Club design club logo and t-shirt
An advisory committee for the catalog has been organized and are currently guiding the
organization and development of the catalog. The committee has suggested a return to perfect
binding and costs are being investigated.
The Academic Support survey showed that 46% of the Graphics services customers are satisfied
(agree or strongly agree) with the services, 48% are satisfied with the response time, and 48% are
satisfied with the quality of the work. Only 30% are happy with the equipment procedures. The
graphics department has no “public” equipment other than the color copiers that faculty and staff
use. The laminators are used only by the department due to the cost of the supplies.
Page 4
Part III. Action Plan
Media Services has eight goals as listed below. Each of these program goals is then aligned with
the Kaua‘i Community College Goals and Strategic Goals chart that follows.
1. Provide and maintain state-of-the-art equipment to support the campus’
communication infrastructure (electronic, videoconferencing, voice) and technologyenabled learning in both physical and virtual environments (classroom equipment,
HITS, and videoconferencing).
2. Installing and maintaining the campus’ (backbone, horizontal, and vertical) copper
and fiber optical infrastructure for voice and data.
3. Operating communication and teaching/learning technology as needed (including
HITS and videoconferencing).
4. Assisting community groups in the delivery and maintaining and operating
appropriate equipment.
5. Supporting the college and its programs through print and electronic media (video
production, printed media, and electronic media).
6. Providing technical and maintenance support for the campus security systems, such as
surveillance cameras, 911 Code Blue, and campus exterior public address system.
7. Working with ITAC to help insure current technology is addressed and provided in a
cost-effective manner.
8. Continuing with on-going efforts in professional development opportunities
concentrating in technology-related fields.
Goal Alignment
UH System Goals, Kaua‘i Community College
Goals, and Strategic Goals
Page 5
Program Goals
UH System Goals, Kaua‘i Community College
Goals, and Strategic Goals
UH Goal 1: Educational Effectiveness and Student
Success
KCC Goal 1: Access &
KCC Goal 2: Learning and Teaching
Strategic Goals: Student Recruitment, Retention and
Success of All Students and Particularly
o Increase success of
Remedial/Develomental Students
o Non-traditional Students in Career and
Technical Programs
o Increased Completion of Degrees,
Certificates, and Licensure
o Improve partnerships with K-12 to
improve college preparation and to
ensure that students are aware of
specific opportunities that KCC provides
Program Goals
KCC Goal 1: Access
KCC Goal 2: Learning and Teaching
Above goals are addressed
by Media Services Program Goals
1 thru 7.
Relevant Curriculum Development
o Sustainability/Green Jobs
o Health
o DOE-KCC English Alignment
o Increase and improve design and
delivery of distance education offerings
o Increase transfer rates by strengthening
four-year pathways, particularly in
STEM fields
Completion of
o Course Student Learning Outcomes
(CLOs)
o Program Learning Outcomes (PLOs)
o Institutional Learning Outcomes (ILOs)
o Course Action Forms (CAFs)
Assessment Activities and Analysis
UH Goal 2: A Learning, Research and Service
Network
KCC Goal 3: Workforce Development & KCC
Goal 5: Community Development
Strategic Goals: Increased Job Placement and/or
Performance through
o Revised or New Curriculum
o Better Coordination with Business and
Industry
KCC Goal 3: Workforce Development
KCC Goal 4: Community Development
UH Goal 3: A Model Local, Regional and Global
University
KCC Goal 6 Diversity
Strategic Goals:
o Fostering Global Understanding and
Intercultural Competence
KCC Goal 6: Diversity
o
Page 6
Increased Enrollment and Success of
Above goals are addressed by Media Services
Program Goals 1, 3, 4, 7, and the Media Services
Advisory Board.
Above goal is addressed by Media Services
Program Goals 1, 2, 3, and 5.
UH System Goals, Kaua‘i Community College
Goals, and Strategic Goals
Program Goals
International Students
UH Goal 4: Investment in Faculty, Staff, Students and
Their Environment
KCC Goal 4: Personal Development
Strategic Goals:
o Professional Development Directed to
Any of the Above Goals
o
Enriching Student Experience,
Particularly Directed to Any of the
Above Goals
o
Increasing the Efficiency, Effectiveness
and Sustainability of the KCC
Environment
Address Health and Safety Issues
o
Promote Sustainability
Above goal is addressed by Media Services
Program Goals 3, 7, and 8.
KCC Goal 5: Community Development
UH Goal 5: Resources and Stewardship
KCC Goal 5 Community Development
Strategic Goals:
o Reduce Deferred Maintenance
o
KCC Goal 4: Personal Development
Above goal is addressed by Media Services
Program Goal 6.
Action Plan(s)
PROGRAM
GOAL
Program Goal
5
Page 7
ACTION ITEM
RESOURCES
PERSON(S)
RESP.
TIME- LINE
Provide wider
photo coverage
of campus events
0
SO
Begin F08
Indicator of
Improvement
Enhanced
websites,
brochures,
print media,
regular KCC
Bulletin
submissions
PLO Impacted
STATUS
1
On-going
PROGRAM
GOAL
ACTION ITEM
RESOURCES
PERSON(S)
RESP.
TIME- LINE
Write copy to
promote college
events in catalog,
schedule,
brochures
$6,900
SO
Begin F08
Indicator of
Improvement
Enhanced
websites,
brochures,
print media,
regular KCC
Bulletin
submissions
PLO Impacted
STATUS
1
New
brochures
are being
developed.
Drafts are
due 1/14/11.
New ads for
registration
were
created.
Begin S10
*New: Improve
college
marketing efforts
by improving
color images for
brochures,
posters, etc.
Program Goal
5
All strategic
goals could
potentially be
impacted if
they use the
services.
Program Goal
1, 2, 3
Page 8
Ongoing.
*New: Improve
customer support
using electronic
tablet to review
drafts at their
locale
$2575.00
SO
Begin S10
More storage
and updated
software for
graphic
support of
programs.
1
Purchased
postponed.
Cancelled.
Provide
information for
KCC “spotlight”
feature on
home page.
0
SO
Begin S10
Enhanced
websites,
keep general
public
informed on
KCC updates
1
New spotlight
posted and
biographies
and photos
have been
collected
Ongoing.
New: Improve
marketing by
improving
graphic
capability to
support the
campus and
UCTR: purchase
software
upgrades
$700
SO
Begin S12
Create flyer
on graphic
services &
distribute
1
Seek funding for
classroom spare
projector bulbs
($500 ea)
4 @ $500=
$2,000
Upgraded
flyers for
campus
programs,
UCTR
programs,
etc.
PW
Begin F09
No break in
down time
for projectors
1
Purchased
05/2010
Completed.
PROGRAM
GOAL
Program Goal
1, 2, 6
Program Goal
1,2, 8
ACTION ITEM
RESOURCES
PERSON(S)
RESP.
TIME- LINE
Create survey
instrument for
distance
education
courses via
videoconf.
Follow-up
survey to
validate
classroom
equipment
services
Smart Board:
Seek funding
and install in
LRC 128
0
PW
Begin S09
0
PW
$6,000
Implement
media
infrastructure
for Phase II
building
PLO Impacted
STATUS
Improved
videoconf.
services for
DL
1
On-going;
conducted
yearly
Begin S09
Improved
services
1
On-going;
conducted
yearly
PW
Begin S09
Enhanced
learning
assessments
Installed
06/2010
Completed.
0
PW
Begin S09
Multimedia
presentation
equipment
for OCET
classrooms
Completed
06/2010
Plan, research
next generation
cabling
0
PW
Begin F10
Re-install
equipment for
renovation of
Natural Science,
LRC buildings
0
PW
Begin 2010
Higher speed
voice/data
network
infrastructure
New
learning
environment
Estimated
completion
2011
Completed.
Estimated
completion
2011
Completed.
Implement work
order system
Develop PD
0
PW, SO
Dec. 08
Subject to
available
funds
Seek
feedback
within
campus
PW
Website
Page 9
Indicator of
Improvement
KT
Nov. 06
Work order
tracking
certifications
Changes
made
1
On-going
On-going
2006
CCSSE
extra
questions
results say
that 86% of
students are
very
satisfied or
somewhat
satisfied
with the
website.
Completed.
PROGRAM
GOAL
ACTION ITEM
RESOURCES
Program Goal
1,
Photocopy
equipment
Establish
advisory
committee for
catalog
PERSON(S)
RESP.
TIME- LINE
Campusfunded
required if
uptime goal
not met
0
Media Staff
Nov. 07
Established
95%
minimum
uptime
SO
S06
Direction on
which
medium to
use for
catalog
Completed
F08.
Ongoing
0
PW
Aug. 09
See Media
Services
Advisory
Board
Minutes
Second
meeting
held Aug.
2010
Ongoing
Cost: $4000
Add’l $5,000
PW
F10
Spring 2012
Provide
higher
bandwidth
for campus
voice/data
Establish
advisory
committee for
technical aspects
Program Goal
1,2,3,6
All strategic
goals are
impacted by
this upgrade .
Enhance
Campus
Cabling
System for
Higher
Speed
Program
Goal
1
Enhancing
Classroom
Learning
Environment
Unit Goal
1
Improving
“Procedure”
Category in Data
Analysis
Indicator of
Improvement
Cost: $1500
PW
S10
Re-stock
burnt bulbs,
no backup
projectors
exists
0
PW
CK
S10
Offer each
semester
PLO Impacted
STATUS
1
F10 uptime
is 99%.
Ongoing
1
APRU
budget
request for
$4000 in
2010
Additional
$5K
required
Covered in
Media
Services
Budget.
Completed.
1
On-going
Part IV. Resource Implications
Media services is requesting $5000 to complete a fiber optical cabling which is part of the yearlong Unified Communication Project that both Media Services and Computer Services undertook
Page 10
to upgrade both the data and voice infrastructure of the campus. Purchases will include cable,
jumpers, repeaters, splicing equipment/supplies, phone units, high speed data lines, etc.
Graphics services is requesting $2000 for a new computer and upgraded software to support
program marketing efforts. The purchase includes an increased hard drive, new cpu, and
upgraded Adobe Software.
Part V. Program Learning Outcomes and Assessment
Program Learning Outcome 1: KCC Media Services facilitates learning and teaching by
operating, maintaining, and upgrading the campus communication infrastructure, classroom
technology resources, and equipment essential to accessing virtual learning environments (such
as HITS).
Assessment: Survey feedback. Uptime/downtime for telephones, HITS, etc. Statistics on
classroom use of technology, HITS use, and videoconferencing equipment use. Records of
professional development and training.
The survey feedback for Media services has been discussed on p. 2 and the actual graphs and
tables are located at the end of this document. In general, services other than graphics have
registered high satisfaction. Graphic services are at about 48% with 30-40% not applicable
which points to a self-marketing deficiency. An action plan has been created to address this. The
uptime/downtime for telephones, HITS, etc. has not been measured at this time but the copiers
have been measured and register almost 100% uptime. The hours of ITV or videoconferencing
courses is up to 2358 as compared to 2287 last year, this is roughly 45 hours of instruction per
week. The number of videoconference meetings is down by 50 from last year at 196 and down
by 100 hours to 392. Media services staff participated in six professional development events
where certification or credit was received. The media services program is healthy. Users are
very satisfied with this service and action plans center around improving the current data
backbone and improving user instructions. Graphics services are working toward improving
their products and services and making people more aware of the services available.
Part VI. Programs Cost Per SSH
The program cost for Media and Graphic services is $203,522. This cost includes salaries,
supplies, and APRU purchases. The cost per FTE student, faculty and staff is $220.00.
Media Services Campus Survey
Maintenance/Repair
Customer Service
Response Time
Procedures
Quality of Work
Classroom Equipment
Customer Service
Page 11
2009
2010
2011
4.7
4.7
4.2
4.7
4.31
4.22
3.90
4.31
96%
96%
89%
97%
4.7
4.13
98%
Response Time
Quality of Work
Faculty Workroom
Customer Service
Response Time
Procedures
Quality of Work
4.7
4.8
4.03
4.24
95%
97%
4.8
4.8
4.4
4.9
4.30
4.12
4.03
4.14
97%
98%
89%
97%
2010
4.8
4.64
4.14
4.71
4.86
4.79
2011
4.75
4.7
4.4
4.7
5.0
4.8
ITV Student Survey
Test Proctoring
Quality of Receive Video
Quality of Receive Audio
Physical Room Condition
Technical Support Received
Overall Operation
2008
N/A
4.60
4.37
4.66
4.92
4.80
Polycom Videoconferencing Student Survey
Test Proctoring
Quality of Receive Video
Quality of Receive Audio
Physical Room Condition
Technical Support Received
Overall Operation
Page 12
2009
N/A
3.6
3.0
4.7
4.3
3.7
2010
4.58
4.07
3.92
4.62
4.77
4.62
2011
To be conducted in
alternating years.
Kaua`i Community College
Academic Support Services
Survey Results for 2011
Academic Support Services Survey: I am:
I am:
Page 13
Faculty
47 (55 %)
Staff
39 (45 %)
Academic Support Services Survey: Electronic Maintenance and Repair – Outside of the Classroom (Pat W.)
Video systems, overheads, c ...
Electronic Maintenance and Repair – Outside of the Classroom (Pat W.) Video systems, overheads, campus cable, cable TV, network wiring (wireless and wired), sound
systems, electronic display, computers, media classroom design, equipment purchases
Stongly Disagree
Disagree
Neither Agree Nor
Disagree
Agree
Strongly Agree
N/A
I am satisfied with the
customer service.
0 (0 %)
1 (1 %)
2 (2 %)
25 (28 %)
46 (52 %)
14 (16 %)
I am satisfied with the
response/delivery time.
0 (0 %)
1 (1 %)
2 (2 %)
26 (30 %)
44 (51 %)
13 (15 %)
If there are procedures
for use of equipment,
they are understandable.
1 (1 %)
3 (3 %)
8 (9 %)
25 (29 %)
29 (34 %)
20 (23 %)
I am satisfied with the
quality of the work.
0 (0 %)
0 (0 %)
2 (2 %)
23 (27 %)
47 (55 %)
14 (16 %)
Academic Support Services Survey: Classroom Equipment Services (Pat W./Tom K. and Computer Services)
Overhead projectors, Elmos, VC ...
Classroom Equipment Services (Pat W./Tom K. and Computer Services) Overhead projectors, Elmos, VCRs, slide projectors, sound systems, video projectors, display
systems, language labs, test scanners
Strongly Disagree
Disagree
Neither Agree Nor
Disagree
Agree
Strongly Agree
N/A
I am satisfied with the
customer service.
0 (0 %)
0 (0 %)
1 (1 %)
26 (30 %)
37 (43 %)
23 (26 %)
I am satisfied with the
response/delivery time.
0 (0 %)
0 (0 %)
3 (3 %)
25 (29 %)
37 (43 %)
22 (25 %)
If there are procedures
for use of equipment,
they are understandable.
1 (1 %)
3 (3 %)
8 (9 %)
26 (30 %)
25 (29 %)
24 (28 %)
I am satisfied with the
quality of the work.
0 (0 %)
0 (0 %)
2 (2 %)
26 (30 %)
38 (43 %)
22 (25 %)
Page 14
Academic Support Services Survey: Faculty Work Room (Pat W./C. Kali)Up-to-date equipment, hours of
operation, explanation
Faculty Work Room (Pat W./C. Kali)Up-to-date equipment, hours of operation, explanation
Strongly Disagree
Disagree
Neither Agree Nor
Disagree
Agree
Strongly Agree
N/A
I am satisfied with the
customer service.
0 (0 %)
1 (1 %)
1 (1 %)
12 (14 %)
51 (58 %)
23 (26 %)
I am satisfied with the
response/delivery time.
0 (0 %)
0 (0 %)
1 (1 %)
15 (17 %)
47 (54 %)
24 (28 %)
If there are procedures
for use of equipment,
they are understandable.
0 (0 %)
2 (2 %)
5 (6 %)
14 (16 %)
42 (48 %)
24 (28 %)
I am satisfied with the
quality of the work.
0 (0 %)
0 (0 %)
2 (2 %)
12 (14 %)
48 (57 %)
22 (26 %)
Academic Support Services Survey: Graphics Services (Suesue O.) Graphic design support with logos,
brochures, flyers, handouts, ban ...
Graphics Services (Suesue O.) Graphic design support with logos, brochures, flyers, handouts, banners, posters, PowerPoint
Strongly Disagree
Disagree
Neither Agree Nor
Disagree
Agree
Strongly Agree
N/A
I am satisfied with the
customer service.
0 (0 %)
5 (6 %)
11 (12 %)
13 (15 %)
27 (31 %)
32 (36 %)
I am satisfied with the
response/delivery time.
1 (1 %)
5 (6 %)
8 (9 %)
18 (21 %)
23 (27 %)
31 (36 %)
If there are procedures
for use of equipment,
they are understandable.
1 (1 %)
3 (3 %)
9 (10 %)
12 (14 %)
14 (16 %)
47 (55 %)
I am satisfied with the
quality of the work.
0 (0 %)
2 (2 %)
11 (13 %)
13 (15 %)
28 (33 %)
32 (37 %)
Page 15
Academic Support Services Survey: I think student learning has increased as a result of the services and
technologies provided by:
I think student learning has increased as a result of the services and technologies provided by:
Strongly Disagree
Disagree
Neither Agree Nor
Disagree
Agree
Electronic Maintenance
and Repair
0 (0 %)
2 (2 %)
8 (9 %)
29 (34 %)
Strongly Agree
N/A
22 (26 %)
24 (28 %)
Instructional Design
Services
2 (2 %)
3 (4 %)
12 (14 %)
24 (29 %)
7 (8 %)
36 (43 %)
Classroom Equipment
Services
0 (0 %)
0 (0 %)
8 (9 %)
31 (36 %)
24 (28 %)
22 (26 %)
Faculty Work Room
0 (0 %)
1 (1 %)
11 (13 %)
24 (29 %)
18 (22 %)
29 (35 %)
Graphics Services
6 (7 %)
2 (2 %)
13 (15 %)
19 (23 %)
9 (11 %)
35 (42 %)
Library Services
0 (0 %)
0 (0 %)
7 (8 %)
31 (36 %)
24 (28 %)
23 (27 %)
Tutoring Services
0 (0 %)
0 (0 %)
6 (7 %)
21 (25 %)
28 (33 %)
30 (35 %)
Page 16