Resume of Paul Rogers
1112 Angela Drive, Cedar Hill, Texas 75104  972.291.4812 home  972.743.6891 cell  progers@airmail.net
Summary
I have amassed over 16 years of technical writing and editing experience,
including writing and editing technical white papers, end-user documentation,
marketing collateral and online help. I also have experience creating, developing,
and writing policies, procedures, and writing standards.
I have accrued over five years experience in supervising individuals, managing
projects, and coordinating events.
I have accumulated five years of experience developing and writing curriculum and
delivering computer training to corporate employees.
 I possess considerable technical expertise and the ability to learn new
technologies quickly and thoroughly.
 I maintain impeccable and meticulous writing, editing, and proof reading skills and
excellent command of grammar, punctuation, style, spelling, and appropriate word
usage.
 I exhibit extensive administration, organization, and multi-tasking abilities.
 I have mastered Microsoft Office 2003 and all its components (Word, Excel,
PowerPoint, Visio, etc.).
 I specialize in the use of FrameMaker, RoboHelp, PhotoShop, Dreamweaver, and
Adobe Acrobat.
 I demonstrate Web administration expertise, including HTML content editing,
design, and maintenance.
Experience
Corporate Customer Service Rep./Project Manager
OfficeMax Impress Production Center, Garland, Texas
May 14, 2007 to present
ImPress Print and Document Services exists to create and enhance winning
images for small and large businesses and individuals.
Duties:
 Receive order notifications and verify job specifications, cost, delivery time,
material needs, proof requirements, and billing information
 Determine the means of job submission and production location and assign job
numbers
 Create digital and paper folders for order forms, emails, samples, and instructions;
write up orders and confirm with customer via email
 Notify Logistics Department concerning supplies needed and delivery
requirements
 Submit orders to Prepress and/or Production for completion
 Perform quality check on all orders as they are produced; review and approve
proofs before orders are produced
 Ensure that orders are completed properly and delivered on time
 Receive and submit all customer-requested changes to orders
 Maintain contact with customers before, during, and after job production
 Verify that billing for each job is correct
 Provide daily, weekly, and monthly reports of jobs completed, materials used, and
revenues generated
 Work up quotes as needed for new jobs, working with Corporate Account
Managers, Logistics personnel, and customers
 Maintain good working relationship with customers to assure regular business,
solicit new business, and glean business referrals
Experience
(continued)
Department Supervisor
OfficeMax ImPress, Plano, Texas
January 2, 2007 to May 12, 2007
ImPress Print and Document Services exists to create and enhance winning
images for small and large businesses and individuals.
Duties:
 Directed the activities of ImPress team members to ensure accurate and timely
processing of all customer requests
 Trained associates on all ImPress products and services
 Helped staff members to develop techniques to improve sales volume
 Partnered with other managers and District Manager to create successful
marketing and sales strategies
 Maintained daily communication with team members to review corporate
strategies, policies, and new store information
 Monitored ordering and order-taking procedures to ensure consistency
 Scheduled work hours for all team members, including days/hours off, vacations
 Maintained meticulous sales records and regularly reviewed department profit and
loss statements
 Set department and team sales and production goals
 Maintained equipment to ensure continued, safe operation
 Monitored and ordered necessary supplies and materials as needed
 Provided assistance in all areas of the store as needed or requested by Manager
Technical Writer/Editor (contract)
Trend Micro, Inc., Ft. Worth, Texas
October 2005 to July 2006
Trend Micro Incorporated is a global leader in network antivirus and Internet content
security software and services.
Duties:
 Reviewed performance reports, sizing guides, competitive feature matrices, and
technical white papers and edited them for grammar, style, organization, clarity,
and format
 Worked with documentation staff to enhance technical style guide, standards, and
conventions
 Created external-facing, pared-down versions of technical documents for potential
customers
Administrator, Support/Training (contract)
Texas Army National Guard, Austin, Texas
February 2005 to October 2005
The State Family Program Office coordinates and provides staff for the Family
Readiness Program for National Guard units throughout the state of Texas.
Duties:
 Maintained and monitored the Texas State Family Program’s 120 Web sites for
content, usage, potential problems, and issues
 Provided oversight, training, and support to Web site administrators and users
 Worked with State Family Program Office to coordinate timely distribution (via Web
sites) of critical information to Guard units throughout the state
 Examined all incoming and outgoing messages and notifications to ensure that all
met operational security standards
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Experience
(continued)
Sales Associate
Vandergriff Toyota, Arlington, Texas
November 2004 to February 2005
Vandergriff Toyota is one of the Dallas/Ft. Worth area’s largest volume Toyota
vehicle and pre-owned luxury automobile dealerships.
Duties:
 Prospected, met with customers, assessed needs, demonstrated products,
negotiated sales, and followed-up with customers
Technical Writer (contract)
Perot Systems, Inc., Plano, Texas
July 2004 to October 2004
Perot Systems, Inc. provides consulting, business process, application, and
infrastructure solutions to businesses.
Duties:
 Worked exclusively on the Diamond™ Enterprise System for Health Plan clients
 Interviewed subject matter experts, researched, wrote, edited, formatted, and
published online help topics for Web-based health planning software applications
Teacher/School Chaplain
ChristWay Academy, Duncanville, Texas
July 2002 to June 2004
ChristWay Academy is a Christian college-preparatory private school, providing
excellent academic and spiritual education and direction to grades K5 through 12.
Duties:
 Developed and taught courses in computer, photography, Bible, and music for
secondary students
 Maintained computer lab and all classroom and office computers
 Lead student worship team in weekly chapel services and “Praise Night”
community outreach events
 Provided spiritual leadership and counsel to students, parents, and school staff
Manager, Documentation Services
Broadlane, Inc., Dallas, Texas
October 2000 to January 2002
Broadlane, Inc. is an innovator in the healthcare supply chain providing strategic
sourcing, contracting, and procurement that helps healthcare providers to manage
costs and improve operating performance.
Duties:
 Led the effort to establish a Documentation Department for Broadlane’s IT Division
 Established and maintained policies, procedures, and writing standards for the
technology and marketing groups
 Interviewed subject matter experts and researched, wrote, edited, formatted, and
published user documentation, online help, and training curriculum for software
applications
 Wrote and edited HTML copy and managed content for corporate Web site
 Researched and wrote marketing materials, external-facing technical papers, and
sales documents
 Provided to all departments wordsmith services including writing, rewriting, proof
reading, editing, formatting, and design
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Experience
(continued)
Lead Technical Writer/Editor
Brinks, Inc., Irving, Texas
January 2000 to November 2000
Brinks Global Services, Inc. safely transports, stores, and handles high-value
goods from and to any point on the globe. Through its Web-based tracking system,
items can be tracked from drop off to delivery and vaulting.
Duties:
 Established and maintained corporate intranet/extranet Web site practices and
standards for Brinks Global Services’ international tracking system
 Served as editor for the documentation department and mentor to junior writers
 Interviewed subject matter experts, and researched, wrote, edited, formatted, and
published user documentation and online help for software applications
Senior Technical Writer/Editor
BancTec, Inc, Irving, Texas
May 1996 to December 1999
BancTec, Inc. is a world leader in automating complex, high-volume and dataintensive business processes for clients in the financial services, manufacturing,
government, services and utilities industries.
Duties:
 Developed documentation for browser-based remittance processing applications
 Established and maintained intranet site for publication of document specifications
 Interviewed subject matter experts, and researched, wrote, edited, formatted, and
published user documentation for remittance processing software and hardware
Technical Writer/Editor (contract)
November 1995 to April 1996
University of Texas Southwestern Medical Center at Dallas, Texas
The Southwestern Medical Center at Dallas is the University of Texas’ premier
research and teaching hospital training physicians, scientists and other health-care
professionals in the treatment and prevention of disease.
Duties:
 Interviewed supervisors/managers in all accounting departments to determine and
document tasks performed
 Wrote, edited, and published clear and concise user documentation for all
identified accounting procedures
Creative Services Supervisor
Software Spectrum, Inc., Garland, Texas
July 1995 to October 1995
Software Spectrum, Inc. is one of the world’s leading providers of business-tobusiness IT solutions and services, helping companies to select, purchase, and
manage software for their enterprise.
Duties:
 Wrote winning copy for the Microsoft Windows 95 release campaign, including a
full-page ad in InfoWorld magazine, a marketing collateral brochure, and directmail and promotional pieces
 Wrote and edited the Corporate and Technological Services Group brochures
 Participated in design, set up, launch, and maintenance of corporate Web site
 Created and published corporate Standards, Conventions, and Style Manual
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Experience
(continued)
Senior Support Analyst/Technical Writer/Trainer
June 1990 to July 1995
Lone Star Gas Company/ENSERCH Corporation, Dallas, Texas
ENSERCH Corporation managed a portfolio of competitive and regulated energy
businesses, providing electricity and related services to more than 2.4 million
customers in Texas.
Duties:
 Researched and wrote winning proposal for corporate desktop publishing facility
 Developed courseware, trained end users, and provided comprehensive desktop
computing support
 Designed, wrote, and edited all corporate external IT communications
 Researched, wrote, edited, and published user documentation, technical manuals,
product evaluations, and proposals
Team Leader, Document Services/Technical Writer
EDS, Inc., Plano, Texas
June 1988 to June 1990
EDS is a global provider of business and technology solutions comprising
information-technology, applications, and business process services, as well as
information-technology transformation services.
Duties:
 Supervised and trained word processing team, and managed document
processing for all departments
 Provided technical support and training for all writing and editing staff
 Designed document formats, assembled documents, and prepared all documents
for publication
 Developed, wrote, and edited training curriculum
 Created user documentation, technical manuals, communications, proposals, and
curriculum

Provided editing, design, transcription, and print mastering services
Education
Dallas Baptist University, Dallas, Texas (Business Administration/Counseling)
Christopher Newport University, Newport News, Virginia (Music Composition)
University of North Texas, Denton, Texas (Jazz Studies)
Baylor University, Waco, Texas (Music Theory)
References Available on request
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