14534 Village Way Drive
Sylmar, CA 91342
mborja8888@yahoo.com
1(818)362-1622
Objective
Telecommunications Technician
Responsibilities
and Duties
5/1/2009 – 8/31/14
Mario Borja
Hewlett-Packard Bank of America Data Center, Simi Valley, CA.
Regional Operations Network Technician
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Racked and Stacked Cisco routers and switches (ASR1002, Catalyst
6500, 2960, 3560, 3750, CAT4500, VGs, 3750, 3560, 3900) and
established circuit connections
Expertise in deployment and support of Cisco devices
Troubleshoot network ports
Troubleshoot wireless (WAPs)connectivity issues
Troubleshoot wireless device issues
Troubleshoot phone issues
Replaced bad routers and switches
Hooked up Cisco routers and switches
Patched up fibers and Ethernet cables to the patch panels and
documents network by labeling and routing equipment and cables
Turn up and configured network ports for voice and data (VoIPs,
faxes, printer, servers, and printer)
Installed and troubleshoot Cisco VoIP phones and Avaya phone sets.
Coordinated installation with other contractors and service providers
Troubleshoot voice and data issues
Assisted engineers in troubleshooting of Network devices and
Servers during Severity 1 & 2.
Maintained Visionael Spare Management database for 400 Data
Center site.
Maintained Network Engineering Inventory (Crash kit)
Configured Cisco routers and switches according to the
configurations sent by engineer
Worked closely and assisted with vendors such as BlackBox, Avaya,
Aspect, AT&T, and Verizon, as well as facilities
Knowledgeable of Fluke network troubleshooting tools
MAC order of Voice and Data ports (network activation, de-activation)
Moved VoIP phones, Fax line, printers
Restored Maximo tickets
Restored BMC Remedy tickets
Completed ICS upon completion of Sev1 & 2
Updated ATRIUM
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Kept MPOE, NER, MDF and IDFs organized and cleaned at all times
Diagnosed, test and repair Ethernet/fibert cables problems
(MDF, IDFs)
2009 –2009
Bank of America
Simi Valley, CA
Telecom Analyst II
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Performed add, move, and change of user vmailbox on Meridian and
CallPilot voice mail systems.
Performed add, moves, and changes on Phones and faxes Nortel
Meridian PBX option 50, 81 phone systems
Troubleshoot phones and faxes issue.
Activated Aspect port and installed Winset and Teleset.
Troubleshoot Aspect port, winset and teleset issue.
Performed and verified Aspect voice and data backup.
Enabled and resetted voice mail password on Meridian and CallPilot
voice mail systems
Deactivated stale mailboxes
1998 - 2009
Countrywide Financial Corp. Simi Valley, CA
Enterprise Voice Network System Tech III
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Move, Add, & Change
Performed add, moves, and changes on Phones and faxes.
Performed add, moves, and changes on Meridian and CallPilot
voicemail systems.
Set up Integrated Call Director (ICD).
Activated, installed, and troubleshoot Aspect and test jacks for
winsets and telesets..
Performed and verified Aspect voice and data backup.
Enabled voice mail password on Meridian and CallPilot systems.
Deactivated stale mailboxes.
Deactivated over due referrals.
Set up video conference rooms
Maintained and update Aspect ports database.
Verify daily data backups and run weekly voice backups of four
Aspect systems.
Send Aspect and Melita backup tapes to offsite for storage.
Deactivated abandoned or not being used voice ports.
Cross connected POTS lines.
1995 - 1998
Verdugo Hills Hospital
Glendale, CA
Telecom Analyst
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Performed end-user training as needed.
Maintained of policy and procedures for assigned area(s).
Troubleshoot system problems and coordinated problem resolution
activities.
Assisted MIS Director with contract negotiations, equipment
recommendations, budgets development and vendor evaluations.
Performed add, moves, and changes to Nortern Telecom switch.
Performed add, move, and change to VXM (Octel) voicemail
systems.
Worked with Plant Operations in replacing faulty Telecommunications
equipment.
Interfaced with departments to facilitate (1) identification of specific
needs and (2) gather information to facilitate problem resolution.
Performed other duties consistent with professional training and
experience and Department goals and functions.
Performed system administration activities such as but not limited to
table maintenance, security maintenance, reports format maintenance.
Daily maintenance of system performance/capacity.
Maintained reports and records and collect statistical data for
administrative and regulatory purposes.
Kept abreast on trends in Telecommunications systems, local/longdistance carrier services and security techniques.
Coordinated emergency communications alternatives when needed.
Prepared and analyzed telecom usage billings for payment.
1991 - 1996
Pan Pacific Design
Sylmar, CA
AS/400 Computer Operator/Desktop Support/Telecom
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Training and
Performed backups and restores of data.
Installed Hardware and software.
Submitted batch files for processing.
Printed daily reports, invoices, tickets and statements.
Monitored systems.
Performed add, moves, and change on voice and data devices.
Enrolled new employee into the network and AS/400 systems.
Maintained system tapes library.
Telephone system administration (ROLM MANAGER)- activated
voice mailbox, set up speed dial numbers, added and updated name of
employee into the system.
Certifications
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Education
Cisco – CCNA Certified
Configure, verify, and troubleshoot RSTP operation
Configure, verify, and troubleshoot VTP
Configure , verify and troubleshoot DHCP and DNS operation on a
router
Configure, verify and troubleshoot EIGRP
Configure, verify and troubleshoot RIPv2
Configure, verify a basic WAN serial connection
Configure and apply ACLs based on network filtering requirement
Configure and verify Frame Relay on Cisco routers
Configure verify and troubleshoot OSPF
X11 Release 25 Basic Database Administration
Station Moves, Adds, And Changes – Nortel Meridian 1 And
Communication Server 1000 Release 4.5
Meridian 1 Options 11-81C Familiarization
Octel Communications - System Administration
Certified - HP2-Z12 – Servicing HP Networking Products Certified
802.1X Overview
1974
Far Eastern University
st
1 Yr. College B. S. Mechanical Engineering
Manila, Philippines
System
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Windows 95, 98, 2000, XP, & 7, & 8
AS/400 Series 1
Nortel PBXs (Meridian) Option 50, 81
Call Pilot Voice Mail System
Meridian Voice Mail System
Octel Voice Mail System
Nortel Network Devices
Cisco Network Devices (3700, 3800, 2800, 6500 series)
Aspect Systems
Personal Computer
Applications
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Microsoft Office 2007, 2010, 2013, and Windows 8.1
Microsoft Office
Lotus Notes
Microsoft Outlook
Visionael Spare Management
Maximo
BMC Remedy Action Request System or IW – Ticketing System
ACF or S3
Atrium
Infrastructure Change System
Right-Click
Enterprise Network Management
IP Registrar
Network Diagnostic Tools Inventory
NEI – Network Engineering Inventory (crash kits)
Maximo Ticketing System
MS Lync
Tools
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Punch down tools (66, 110, bix)
Flukes DTX Cable Analyzer
Phone test butt set
Toner
Krimpler (RJ45 and 11)
Fiber Scope and Cleaners