ROLE DESCRIPTION
1.
ROLE DETAILS
Role Title
Supervisor, Yaitya Tirramangkotti Team
Role No
Classification Level
AHP3
Discipline
Allied Health
Division
Families SA
Date Created
Branch/Unit
Crisis Response Unit
Date Approved
Reports To
Manager, Crisis Response Unit
Review Date
2.
ROLE CONTEXT
Role Summary
Reporting/Working
Relationships
Special Conditions
3.
May 2011
The Supervisor, Yaitya Tirramangkotti Team is an operational role within the Crisis Response Unit and is
accountable to the Manager, Crisis Response Unit for:

reducing social disadvantage by the effective leadership and management of the Yaitya
Tirramangkotti Team within a state-wide Aboriginal Child Protection Intake Service;

participating in a service model that respects the values of Aboriginal people;

providing a high quality minimally intrusive state-wide child protection intake service that is relevant,
culturally accountable and accessible to Aboriginal clients providing the opportunity for consumer
participation;

leading an effective social work service delivery which maximises the equitable use of resources
within budget limitations by the efficient overall management of work and wise exercise of
delegations;

providing child protection referral services for Aboriginal people, Government and non-Government
agencies.

Manager, Crisis Response Unit (direct manager)

Crisis Response staff

Government and Non-government organisations

Aboriginal Community

Other Departmental Aboriginal Services

Successful applicant will be required to satisfactorily complete a Background Screening and National
Criminal History Record Check (NCHRC) prior to being employed and every three years.

Initial appointment will be to Yaitya Tirramangkotti but the appointee may be reassigned to any other
location within the State to perform work of a similar nature appropriate to the classification, either on
a temporary or permanent basis.

Current drivers licence is essential.

Intrastate travel involving overnight absences may be required
QUALIFICATIONS
Essential
 A degree in social work or qualification approved by the Chief Executive.
Pursuant to Section 67 of the Public Sector Management Act 1995, people of Australian Aboriginal and
Torres Strait Islander descent applying for roles within Families SA who have the appropriate background,
knowledge and skills, but not the listed formal tertiary qualifications in social work, are eligible to apply for
this role.
4.
PRIMARY OUTCOMES AND ACCOUNTABILITIES
KEY RESPONSIBILITIES
Client Service
Communications and
information management
Leadership & Management
Organisational Contribution
RELATED TASKS

Provide a high quality minimally intrusive State-wide child protection intake service that is
relevant, culturally accountable and accessible to Aboriginal clients providing the
opportunity for consumer participation.

Facilitate the reduction of social disadvantage for Aboriginal people by the development
and coordination of child protection intake services for Aboriginal children.

Direct an effective social work service delivery which maximises the equitable use of
resources within budget limitations by the efficient overall management of work and wise
exercise of delegations.

Provide child protection referral services for Aboriginal people, Government and nonGovernment.

Facilitate knowledge and develop local, regional and state-wide networks to promote joint
planning with a broad range of Government and non-Government agencies, consistent with
the needs of Aboriginal people.

Liaise with a range of Government and non-Government service providers and ensure
consistency with Government policies, legislation and consult with members of
organisation from the Aboriginal community.

Promote the competent performance of staff by providing appropriate orientation, access to
all relevant legislation, supervision, staff development and appraisal, and rewarding good
practice.

Achieve the maximum potential of the team by providing effective leadership, facilitation of
participatory goal setting, resolution of conflict, control of work pressure, promotion of a
balanced range of staff skills and assisting in the management of change.

Promote professional social work practice in the team by enabling the full range of
culturally acceptable intervention methodologies with a focus on a holistic framework

Contribute to the professional knowledge base, reinforce professional ethics and standards
in decision making and participate in the supervision and training about the cultural
considerations regarding notifications to departmental staff and student trainees.

Plan and monitor the performance of Yaitya Tirramangkotti team to ensure the delivery of
quality services in line with the State Strategic Plan and DECD’s Strategic Agenda.

Contribute to a work environment where staff are challenged and stretched to develop their
competence, and encouraged and provided with opportunities for professional
development.

Participate in Regional issues and local leadership teams.

Understand and follow workplace safety initiatives, identify hazards and contribute to a safe
working environment, as well as follow procedures to manage and minimise risks within the
DECD.

Follow the principles of a sustainable working environment by following departmental
greening initiatives.

Model ethical behaviour and practices consistent with SA Government Code of Conduct for
Public Sector Employees and DECD stated values.
Page 2
5.
DECD CAPABILITIES (D)
Relating &
Communicating
Client Focus
Achieving
Objectives
Personal Drive &
Professionalism
Continuous
Improvement
Respect Cultural
Diversity
6.
1
2

Develop strategic networks to increase team/unit effectiveness and achieve departmental goals.

Communicate clearly on complex issues with key stakeholders.

Manage individual differences within the team and recognise how diverse skill sets achieve goals and
outcomes

Promote and model high standards in client service.

Provide team/unit with resources and information to provide high quality client services and address
the cultural needs of clients and those clients with a disability.

Identify trends and developments that may affect the department’s ability to meet current and future
client needs.

Prioritise work loads of individuals/team and implement strategies to manage time effectively.

Develop clear performance guidelines to provide role clarity and team/individual direction.

Take ownership of team performance and action corrective measures when necessary.

Inspire and motivate others to achieve organisational values by modelling appropriate behaviours and
actions.

Recognise high potential employees and provide appropriate feedback.

Provide leadership and advice to team members to achieve action plans.

Lead change and develop new concepts and procedures to improve services and maximise
performance.

Promote information sharing, and contribute to developmental processes.

Encourage and lead others to provide innovative solutions and challenge current policies or
procedures.

Take action and provide services that are inclusive of Aboriginal people and people from culturally and
linguistically diverse backgrounds as well as engaging in learning about other cultures to better
establish relationships and improve services.
JOB SPECIFIC CAPABILITIES
Networking and Relationships – build relationships within Families SA other with agencies and service provider’s relevant to
the work of Yaitya Tirramangkotti to enhance the work of the team and the services provide to both Families SA District Centres
and to Aboriginal children and families.
Aboriginal Cultural Knowledge Base – demonstrate a knowledge base of a diverse range of clients and cultures, in particular
the knowledge of Aboriginal culture, and apply that knowledge in the work undertaken by Yaitya Tirramangkotti Team and the
broader Crisis Response Unit.
3
Team Management - proven experience in supervising a team, managing and prioritising workloads, and managing the
interface between other teams within the Crisis Response Unit in order to meet agreed deadlines to achieve required outcomes.
4
Effective Communication - demonstrated ability to represent the Department and communicate effectively both verbally and in
writing with Aboriginal and Torres Strait Islander people, children & young people, courts and non-government agencies and
staff at all levels and with staff of Families SA.
5
Conflict Resolution - clarify situations, act impartially and use influence, negotiation and persuasion to effectively mediate the
conflict and devise a workable solution.
7.
DELEGATES APPROVAL
ASSESSED BY:
Date:
Signature:
APPROVED BY:
Date:
Signature:
Page 3