Welcome to the My Surgery Leaflet Demo
Welcome to Silsden Group Practice
At
our surgery we have seven doctors and four nurses providing
the highest quality healthcare to patients in Silsden.
We use this surgery leaflet as a way of presenting all our patients with an up to date resource
for all information relating to our practice, the doctors and the healthcare they provide. We try
to keep it current with any news, developments and details that are relevant to the Silsden
surgery and our patients.
As well as a source of information about our practice, the staff and the services we provide, we
hope you will use this leaflet as a useful source of links to other reliable locations of health
related information. The doctors will also add topical health information from time to time.
Have a look around our leaflet and please do send us some feedback. We can use your
thoughts to improve our online services and further develop the leaflet to make it a more useful,
practical application for the patients of Silsden.
Unable to Make an Appointment?
If you have an appointment with one of the doctors or nurses at Silsden Group Practice and you
are unable to attend, please cancel the appointment as soon as possible so that someone else
is able to take your place.
Practice Address and Contact Details
Silsden Group Practice
Silsden Group Practice
Elliott Street
Silsden
Keighley
BD20 0DG
Appointments:
01535 652447
Fax:
01535 657296
Prescriptions:
Other:
Other:
Web
http://www.silsdengrouppractice.co.uk/
Appointments
Appointments and Opening Times
How do I make an appointment?
Our receptionists offer advice to assist you in making your appointment. It helps if you can give
information about how soon you need your appointment and what it is for. please help the
receptionists to help you. All our receptionists are bound by the same rules of confidentiality as
the doctors.
Routine Appointments with a Doctor
Consultations with doctors at Silsden GP are arranged by appointment and are available
throughout the day. You may choose to see any doctor, but please try to see the same doctor
during a single episode of illness. Routine appointments are usually for 10 minutes. Do make
one appointment for each family member who needs to be seen. You may need a longer
appointment if you have more than one problem - the receptionist will advise you. Do let the
surgery know as soon as possible if you cannot keep an appointment.
Same Day Appointments with a Doctor
Some appointments are held each day to meet the needs of problems that have to be
addressed promptly. Your appointment will be made with one of the doctors.
Triage
We are developing a system for triage for appointments and advice. When you contact the
practice you may occasionally be offered a consultation over the phone or an appointment with
one of our nurses.
Commuter Surgery
For patients who commute and cannot attend during normal opening hours, we now provide a
commuter surgery for doctors' appointments on Monday and Wednesday evenings for routine
and review appointments.
Opening Hours
Monday
08:00 to 19:30
Tuesday
08:00 to 18:00
Wednesday 08:00 to 19:30
Thursday
08:00 to 18:00
Friday
08:00 to 18:00
Prescriptions
Repeat Prescription
How do I get a prescription?
If you need any new medication, please make an appointment to see a doctor.
How do I get a repeat prescription?
We run a computer system for repeat prescriptions. Your prescription will be issued together
with a side slip showing your medication. Please check that this record is up to date.
When requesting a repeat prescription please bring or send or fax this record to the Health
centre or to the Steeton or Silsden pharmacies and indicate the items that you need. Most
repeat issues are for 28 days.
Please check with your doctor when you are due an appointment to review your medication.
Prescriptions may also be emailed to either silsden.prescriptions@bradford.nhs.uk or
steeton.prescriptions@bradford.nhs.uk . Please include your full name, date of birth, address
and where you normally collect your prescriptions from, along with details of your medication as
they appear on the side slip. If we are unable to process your request due to lack of information,
your email will be returned to you. Please note that these email addresses should not be used
for any purpose other than ordering repeat medication. You should receive an automatic
acknowledgement that we have received your email request.
Repeat prescriptions should be ordered at least 48 hours in advance. Please avoid phoning for
repeat prescriptions as this may lead to errors. Please do not request additional items on your
slip unless this has been agreed with your doctor.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be
processed. Any problems please telephone the surgery.
Staff Details
Practice Staff
Doctors
Dr Neil Smith
Qualifications: MB, BS 1982 (London), MSc, DRCOG, MRCGP,
DipOccMed,
Special interests: ENT,Respiratory Medicine, Occupational Medicine,
Education
Dr Matthew
Milbourn
Qualifications: MBBS 1987 (Newcastle), MRCGP, DRCOG, DCH,
Special interests: Diabetes, Children's Health
Dr Elizabeth
Clements
Qualifications: MBChB 1980 (Birmingham), MRCGP, DCH, DRCOG,
DFFP, MSc,
Special interests: Women's and Children's Health,Family Planning,
Mental Health, Education
Dr Helen Walker
Qualifications: MBChB 1981 (Leeds),
Special interests: Women's Health, Family Planning
Dr David Heppell
Qualifications: MBChB 1994 (Leeds), MRCGP
Special interests: Musculoskeletal Medicine, Education
Dr Rebecca Barron Qualifications: MBChB 1991 (Cardiff),
Salaried GP
Dr Lynn Donlevy
Qualifications MRCGP DFSRH DRCOG MBChB BSc Leeds 2003
Salaried GP
Special Interest: Women's Health, Family Planning
Nurse
Practitioners
Specialist Nurses
Nurses
Rosemary Peacock Qualifications: RGN,
Clinical interests: Diploma in Asthma and Diabetes Management,
COPD, Family Planning Certificate, Cytology Certificate
Jane Inman
Qualifications: RGN,
Clinical interests: Diploma in Diabetes, COPD and CHD Management,
Cytology Certificate, Smoking cessation
Elspeth Holmes
Qualifications: RGN,
Clinical interests: Diploma in Diabetes Management, Smoking
Cessattion and RM
Health
Practitioners
Healthcare
Assistants
Phlebotomists
Cheryl Ibbs
Takes bloods
Practice
Management
Christine Glen
Practice Manager
Janet Barker
Assistant Practice Manager
Administration
Reception
Community
Midwives
Community
Nurses
Counsellors
Pharmacists
Dispensers
Health Visitors
Macmillan Nurses
Attached Staff
Clinics & Services
Clinics and Services
What other services does the practice offer?
Annual medical reviews for people with longterm illness
We offer these appointments around the time of your birthday. This includes people with
diabetes, respiratory disease, hypertension, heart disease, epilepsy, mental health problems
and thyroid disease. Annual reviews are also available for all patients over the age of 75 years
at their request.
What if I am under 75 years and have no health problems?
You may like to take the opportunity to have a health check every five years. High blood
pressure and diabetes can be detected by health checks before symptoms start to develop.
Minor surgery
All partners in the practice perform minor surgery. Some minor skin problems can be treated
without the need for hospital referral.
Cervical Cytology (Smear tests)
We recommend all women between the ages of 25 and 65 years have regular smear tests. The
Health Authority, on our behalf, operates a "call and recall" system to remind you of this. You
will be offrered smear tests every 3 years until the age of 50, then 5 yearly until you reach 65
years of age.
Family Planning and Sexual Health
Please make an appointment initially with your doctor for contraceptive advice, The following
leaflet is a good source of advice and information http://www.fpa.org.uk/
Antenatal and Postnatal Care
Preconceptual advice is available from doctors and midwives. We recommend that you confirm
planned pregnancies with a home pregnancy test. Following this you should arrange a booking
appointment via reception with a midwife. Your midwife will plan your antenatal care with you.
For uncomplicated pregnancies your care is provided in the practice.
The midwives hold antenatal and relaxation clinics weekly. Your midwife will visit you at home
after your baby's birth. Your Health Visitor will also visit you and arrange postnatal support. The
Health Promotion England book “From Birth to Five― is also a useful resource for parents
This is available online at www.dh.gov.uk search for “Birth to Five―
Your babies first immunisation appointment at 8 weeks of age will be combined with a check by
one of the doctors. The Health Visitors undertake routine surveillance of babies and children
under school age at other times. You can contact your Health Visitor directly 01535 655123
School children
Your child's school nurse has links with the Health Centre. She is concerned to promote healthy
living and to prevent ill health in school age children. For primary school children contact 01535
655123. For children at secondary school contact the school for the phone number of the
attached nurse.
Steeton Pharmacy
Steeton Health Centre has a pharmacy on the site of its premises. Martin Cant (Community
Pharmacist) works with the doctors to achieve safe and effective prescribing.
What other Services are Available?
Pharmacist
Ask your pharmacist for advice regarding medicines for common ailments. Remember to tell the
pharmacist if you are taking any other medication- some medicines are not compatible.
Chiropodist
NHS chiropody is available at Silsden for those who qualify for treatment, Appointments are
made via Keighley Health Centre 01535 295653
Citizen's Advice
Citizen's advice is available from Silsden Health Centre on Thursday mornings between 9.3011.00. No need to make an appointment.
Drug and Alcohol problems
We recommend the services available from Henry Street and Project 6 in conjunction with any
support that we offer from the practice
Counselling
Counselling is available in a limited capacity at Silsden Health Centre. You can also access
counselling direct form VERSA
Carer's Resource
Support for carers is available via the practice. Information is available from reception as well as
from the doctors and nurses.
Minor Illnesses
Sore Throats
Most sore throats are caused by a virus infection which antibiotics cannot
cure. With simple treatment the patient normally gets better in four or five
days. Tonsillitis usually starts with a sore throat, which causes pain on
swallowing. There may be a fever, it might be possible to see white spots
on the tonsils and glands in the neck may be swollen and painful. A hoarse
voice, dry cough and sore throat indicates a viral laryngitis.
TREATMENT
Adults: Use regular Paracetamol or Ibuprofen. Drink plenty of fluids and
take steam inhalations.
Children: Paracetamol liquid (Calpol or Disprol) plenty of drinks.Make an
appointment to see the doctor if the sore throat is getting worse after two
days, or if the patient complains of earache.
Feverish Child
Children often develop feverish illnesses, which settle spontaneously in 2448 hours.
TREATMENT
Give paracetamol (Calpol, Disprol) liquid. Remove child’s clothing and
offer regular sips of cool water. Sponging with tepid water may also help to
reduce the temperature. Do not give aspirin to children under 12. Make an appointment to see
the doctor if the temperature does not fall after a paracetamol (although it may rise again later)
or if the child becomes drowsy or obviously unwell.
Stuffy or Runny Nose
The common cold usually starts with a hot feeling in the back of the throat.
The patient feels unwell and aches, and the nose starts running with a
clear liquid which becomes a thick yellow discharge after three to four
days. ANTIBIOTICS DO NOT HELP.
TREATMENT
As for sore throat. Babies and young children often have repeated colds.
This helps them build up their resistance to infection. They cough because of the discharge
running from the nose down the back of the throat. Do not give cough linctus. Try normal saline
nose drops, two drops in each nostril before bed.
Coughs
If dust or food enters the air passages, coughing acts as a protector. It also prevents mucus
from causing infection on the chest. To suppress this action with cough mixtures can cause
more harm than good.
TREATMENT
For dry coughs a linctus can be bought from the chemist. Make an appointment to see the
doctor if coughing continues for more than a week or two after a common cold has cleared up, if
coughing produces a yellow or green sputum – it may mean the lower air passages are
infected, if breathing is accompanied by a pain in the chest or shortness of breath, or if coughing
produces blood.
Vomiting
Vomiting may be caused by a virus infection of the stomach, food poisoning and by eating or
drinking too much. It normally stops within 24 hours and may be followed by diarrhoea. Some
children will vomit when they have a temperature.
TREATMENT
Rest. Eat nothing for 24 hours. Drink small sips of water regularly. As the stomach settles try
bread or clear soup before gradually returning to a normal diet. Children and Infants: Try
Dioralyte sachets made up with cooled boiled water to replace body fluids. Make an
appointment to see the doctor if vomiting is accompanied by continuous stomach pain, if
vomiting lasts for longer than 24 hours, or if a vomiting child has a temperature of more than
38C (100F).
Diarrhoea
Diarrhoea is unpleasant but rarely dangerous. It may be due to change of diet, food poisoning or
travel abroad. It is often accompanied by colicky (cramp-like) pains and usually begins to get
better in 48 hours.
TREATMENT
As for vomiting (see above). Make an appointment to see the doctor if it does not start to settle
after 48 hours, if an attack comes shortly after a visit abroad, or if there is continuous pain or
blood.
If you are unsure about these or any other medical matters feel free to contact your
doctor or pharmacist for advice.
Patient Registration
Pre-Registration with the practice
If you wish to pre-register click on the link below to open the form. When you have completed all
of the details, click on the "Send" button to mail your form to us. When you visit the surgery for
the first time you will be asked to sign the form to confirm that the details are correct.
Pre-registration Form
When you register you will also be asked to fill out a medical questionnaire. This is because it
can take a considerable time for us to receive your medical records. There is an online version
of this file too, which you may fill out and send to us. When you come to the surgery you will be
asked to sign this form to confirm that the details are correct.
Online medical questionnaire for new patients
Note that by sending the form you will be transmitting information about your self across the
Internet and although every effort is made to keep this information secure, no guarantee can be
offered in this respect.
Alternatively you may print off a registration form, fill it out and bring it in with you on your first
visit to the practice.
Registration Form
Change of Address
Please let us know as soon as possible if your address changes.
You may use the online form below to notify us of your change of details. The form will open in a
new window. Fill out the details and press the Send button. If your new address falls outside our
boundary area, we will write to you to advise you to register elsewhere.
Change of Address Form
If you don't wish to use the online form then drop into the practice and pick up a paper form.
Useful Contacts
District nurses
01535 656340
Health Visitors
01535 655123
Chemists
Steeton Health Care Ltd
01535 656940
Rowlands Silsden
01535 653616
Rowlands(Mitchells) Silsden
01535 652259
Airedale Hospital
01535 652511
Sexual health Clinic
01535 295615 or
01756 797021
NHS Direct
08 45 46 47
www.nhsdirect.nhs.uk
Carer's Resource
01756 700888
CRUSE bereavement counselling
01756 797799
RELATE relationship counselling
01535 605047
www.relate.org.uk
VERSA general counselling
01535 681316
Project 6 Drug and Alcohol Centre
01535 610180
Henry Street Drug and Alcohol Centre
01535 210022
Samaritans
0845 7909090
Independant directory of health disease and related
websites
www.patient.co.uk
Home Visits
Home Visits - Telephone 01535 652447 it helps us if you can make the call between 08.00am
and 10.00am.
If you are too ill to come to the surgery a doctor will visit you at home. This would normally mean
that you are confined to bed or otherwise physically unable to come to the surgery.
We do ask you to attend the surgery whenever possible. The receptionist may ask for further
information to enable the doctor to determine the priority and nature of the visit.
Patient Rights
We encourage you ro respond positively to the letters that you receive reminding you of
opportunities for health care assessment, screening and advice.
Please let the practice know if you do not wish to receive the health care offered. This saves
writing repeatedly to you.
Please do let the surgery know if you are unable to keep an appointment. The time can almost
always be used by someone else - even at short notice.
Patients who consistently fail to keep appointments, and fail to let the reception know will
receive a letter of notification from the Practice Manager. Failing to keep appointments after this
will result in removal from the practice.
GP Training
Medical students and qualified junior doctors learn how to consult and manage illness and
disease through their placements in our practice. Fully qualified doctors who have been
selected for career training in general practice join us for 6 month periods to complete their
training.
You may at times find that the registrar is consulting alongside one of the partners or that we
ask for your permission for your consultation to be recorded on video camera. The purpose is to
develop and improve the doctor's consultation skills. There is no obligation on your part.
Our practice undergoes regular external reviews in order to maintain teaching status. This
includes assessment of the ways in which we maintain your medical records. Your permission is
always sought first. You will always be asked about any teaching that is planned for your
consultation.
Please do let the receptionist know if you wish to consult alone.
Newsletter
This is to be updated shortly.
Test Results
The practice has a strict policy regarding confidentiality and data protection. We will only release
test results to the person to whom they relate unless that person has given prior permission for
the release of this data or they are not capable of understanding the results.
Non-English Speakers
These fact sheets have been written to explain the role of UK health services, the National
Health Service (NHS), to newly-arrived individuals seeking asylum. It covers issues such as the
role of GPs, their function as gatekeepers to the health services, how to register and how to
access emergency services.
Special care has been taken to ensure that information is given in clear language, and the
content and style has been tested with user groups.
Open the leaflets in one of the following languages
English
French
Albanian
Hindi
Arabic
Lithuanian
Bulgarian
Polish
Chinese (Cantonese)
Portuguese
Chinese (Mandarin)
Spanish
Russian
Serbian
Turkish
Punjabi
Gujerati
Somali
Croatian
Bengali
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a
genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly,
and as amicably, as possible.
Please do give us feedback about the services that we provide. Please do talk to your doctor if
there are things that you do not understand or are uncertain about.
If you have a complaint about any aspect of our service please contact Mrs Glen (Practice
Manager). We will do our utmost to resolve any problems. If a complaint arises our aim is to
explain any misunderstandings and to reconcile any disagreements.
Emergencies
Normal working hours - Telephone 01535 652447 or 652448 between 8.00am and 6.00pm
Monday to Friday inclusive
Outside normal working hours - still phone the above numbers. At nights, bank holidays and
weekends a recorded message will give you the telephone number of Local Care Direct.
The person answering your call will send details to the local GP Emergency Centre (which is at
Airedale Hospital near to the A&E department). A nurse will then triage the information and call
you back to arrange an appointment or visit if necessary.
Please respect that this is an emergency service.
You will be advised to contact the Health centre during opening hours for any non-urgent
problems. NHS Direct is available 24 hours for health care advice.
Travel Information
If you require any vaccinations relating to foreign travel you need to make an appointment with
the practice nurse to discuss your travel arrangements. This will include which countries and
areas within countries that you are visiting to determine what vaccinations are required. There
is further information about countries and vaccinations required on the links below
Europe & Russia
North America
Central America
South America
Carribean
Africa
Middle East
Central Asia
East Asia
Australasia and Pacific
It is important to make this initial appointment as early as possible - at least 6 weeks before you
travel - as a second appointment will be required with the practice nurse to actually receive the
vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second
appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Most travel vaccines are ordered on a private prescription and these incur a charge over and
above the normal prescription charge. This is because travel vaccination is not included in the
services provided by the NHS and therefore is a chargeable service.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the
nurse.
Travel Questionnaire
PALS
PALS (Patient Advice and Liaison Service)
The NHS employs over a million staff in thousands of locations. It is a large and complex
organisation providing a broad range of services. It is not surprising that sometimes you or a
loved one may feel bewildered or concerned when using the NHS. And this can be at times
when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS
expects all members of staff to listen and respond to you to the best of their ability. But
sometimes, you may wish to talk to someone employed especially to help you. The Patient
Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS
listens to patients, their relatives, carers and friends, and answers their questions and resolves
their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their
loved ones and making changes, when appropriate.
What does PALS do?
In particular, PALS will:
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Provide you with information about the NHS and help you with any other health-related
enquiry
Help resolve concerns or problems when you are using the NHS
Provide information about the NHS complaints procedure and how to get independent
help if you decide you may want to make a complaint
Provide you with information and help introduce you to agencies and support groups
outside the NHS
Inform you about how you can get more involved in your own healthcare and the NHS
locally
Improve the NHS by listening to your concerns, suggestions and experiences and
ensuring that people who design and manage services are aware of the issues you raise
Provide an early warning system for NHS Trusts and monitoring bodies by identifying
problems or gaps in services and reporting them.
Find out more
If you would like more information about PALS, the functions it is intended to provide and the
standards it should strive to achieve , follow this link.
Podcasts
Welcome to our audio first aid centre. Below you will see 7 small MP3 files which can be
downloaded on to your iPod or any other MP3 player. Wherever your iPod goes the advice will
go with you!
To save them on your computer, right-click on any of the links below and then click 'Save Target
As..."
Click on any of the links below to play the audio files:
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Burns - Explains the immediate treatment for burns and scalds.
Fits - How to deal with fits (convulsions/seizures) in adults and young children.
Wounds - Immediate actions for wounds, bleeding, and bleeding associated with
fractures.
Unconscious patient who is breathing - How to deal with an unrousable patient who IS
breathing (includes recovery position)
CPR for adults - Adults who have collapsed, unrousable and NOT breathing.
CPR for babies - Babies who are unrousable and NOT breathing.
Collapsed patient in detail - Explains the complete scenario including checks for
breathing, circulation, etc.
These files have been prepared by Sussex Ambulance Service and comply with European
Resuscitation Council Guidelines.