The Marine & Oakridge Partnership
Web: www.marineandoakridge.nhs.uk
Email: marine.surgery@nhs.net
Tel: (for both sites) - 01202 425588
Out of Hours medical emergencies call 111
Marine Surgery
29 Belle Vue Road
Southbourne
Bournemouth
BH6 3DB
Oakridge Surgery
1206 Christchurch Road
Boscombe East
Bournemouth
BH7 6DY
Practice Information Booklet
Dr. Paul French
Dr John Harris
Dr Kathryn Willis
Dr Sian Shaw
Dr Duncan Shaw
Dr Mary Tang
Dr Claire Hill- Smith
Dr Annelie Evans-(Associate GP)
www.marineandoakridge.nhs.uk
Updated 17 February 2016
Tel: 01202 425588
Out of Hours call – 111
1
Doctors
Dr Paul French
(Male)
Dr John Harris
(Male)
Dr Kathryn Willis
(Female)
Dr Siân Shaw
(Female)
Dr Duncan Shaw
(Male)
Partner
(part-time)
MB. BS. DRCOG.
Partner
(full-time)
BM.
Partner
(part-time)
BM. DFSRH.
Partner
(part-time)
BSc. MBBS. MRCGP. DCH. DRCOG.
Partner
(part-time)
MBChB. LLM. MRCGP. DLORCS.
DRCOG.
1981 London
1982 Southampton
1986 Southampton
1997 London
1994 Sheffield
Dr Yuet-Yee Mary Tang
(Female)
Dr Claire Hill-Smith
(Female)
Dr Annelie Evans
(Female)
Partner
(part-time)
MB ChB. MRCGP. DFSRH. PGCE.
Partner
(part-time)
BM. MRCGP. MRCP (UK). DGM.
DRCOG. DCH. DFSRH.
2003 Southampton
Associate
GP
(part-time)
MB BCh..MRCP (UK). MRCGP DCH.
DFSRH. RCGP.
2000 University of Wales
1991 Manchester
The Marine & Oakridge Partnership is a general practice offering medical care
and services under the General Medical Services contract.
Arrangements for disabled patients
The entrance and internal doors at both surgeries have been designed to allow
access by wheelchairs. There are also toilet facilities for the use of disabled
patients. If you think you may experience difficulties or feel you may have
particular needs please contact the receptionist before arrival and we will attempt
to make special arrangements.
This booklet is also available in large print. Please ask at
reception for a copy.
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Updated 17 February 2016
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Practice Team
The Practice Management Team, consisting of the Practice Development
Manager, Mrs Victoria Whitham, Practice Business Manager, Miss Gillian
Sanders and Patient & Personnel Manager, Mrs Michelle Deary manage the day
to day running of the two surgeries. They are supported by the reception,
administration and secretarial teams.
Practice Nurses and Primary Health Care Assistants
Our practice nurses and health care assistants offer a full range of treatment room
services including injections, dressings, ear irrigation, suture removal, smears,
blood taking, monitoring of Chronic Obstructive Disease (COPD), Spirometry
and baby immunisations. They also monitor conditions such as diabetes, asthma,
and blood pressure and may advise on a variety of aspects of health and diet
including family planning, well women, and travel. If you are aged between 16
and 74 and have not seen a GP or nurse for the last three years please feel free to
request a health check which will be made initially with the Health Care
Assistant.
District/Community Nurses
The district/community nursing team attached to our practice provides nursing
care for patients in the community. Their role includes assessing patients’ needs
in their homes, checking patients after hospital discharge, and giving
professional nursing care and advice. Student nurses employed by the Primary
Care Trust are often on placement with the district/community team. To contact
the district/community nurses please telephone: - 01202 428025.
Health Visitors and Nursery Nurse
A team of part-time health visitors and a nursery nurse provide special support,
supervision, and advice for example, for child care and safety and prevention of
accidents in the home. To contact the health visitors please telephone: 01202 425501. If they are not available you may leave a message on their
answer phone.
Midwife
The midwife runs regular ante-natal clinics at Marine and Oakridge Surgeries.
www.marineandoakridge.nhs.uk
Updated 17 February 2016
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Clinical Psychologist
A clinical psychologist is based at Marine Surgery. Patients may be referred to
the Primary Care Mental Health Team by their own doctor if appropriate.
Counsellors
A team of counsellors from the Gateway Team is based at Marine Surgery and
are specially trained to help with a wide range of social, personal, family, and
emotional problems, for example, bereavement or redundancy. Please ask your
doctor or nurse for details.
Dietitian
A dietician is based at Marine Surgery and offers help and advice on all dietary
problems. To see the dietician you will need a referral from your doctor.
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Practice opening hours
Marine Surgery
29 Belle Vue Road
Southbourne
Bournemouth
BH6 3DB


Surgery telephone number .........................................01202 425588
 Option 1 – Appointments
 Option 2 – Visits
 Option 3 – Enquiries
Out of Hours emergencies  ......................................111
Opening Times:
Telephone lines open daily Monday-Friday 8.15am – 1.00pm
2.00pm – 6.15pm
Monday-Friday 8.00am-8.15am, 1.00-2.00pm and 6.15pm-6.30pm FOR
EMERGENCIES ONLY that cannot wait until our lines are fully open please
call 01202 425588 and select Option 3 or stay on the line and your call will be
answered. During these times we will not be able to book appointments, provide
test results or deal with general enquiries. We are only able to deal with
EMERGENCIES during these times, you will be asked to call back when our
lines are fully open if your call is not an Emergency.
Surgery opening times (doors open)
Monday
7.00am – 1.00pm
2.00pm - 6.30pm
Tuesday, Wednesday, Thursday & Friday
8.00am – 1.00pm
2.00pm – 6.30pm
Closed – all weekends and bank holidays
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Updated 17 February 2016
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Oakridge Surgery
1206 Christchurch Road
Boscombe East
Bournemouth
BH7 6DZ
Telephone lines open daily Monday-Friday 8.15am – 1.00pm
All telephone calls are answered at Marine surgery and transferred to
Oakridge surgery where appropriate.
2.00pm – 6.15pm
Surgery telephone number .........................................01202 425588
 Option 1 – Appointments
 Option 2 – Visits
 Option 3 – Enquiries
EMERGENCIES


Out of Hours emergencies  ......................................111
Monday-Friday 8.00am-8.15am, 1.00-2.00pm and 6.15pm-6.30pm FOR
EMERGENCIES ONLY that cannot wait until our lines are fully open please
call 01202 425588 and select Option 3 or stay on the line and your call will be
answered. During these times we will not be able to book appointments, provide
test results or deal with general enquiries. We are only able to deal with
EMERGENCIES during these times, you will be asked to call back when our
lines are fully open if your call is not an Emergency.
Surgery Opening Times:
Surgery opening times (doors open)
Monday to Friday
8.30am – 12.30pm &
3.00pm-5.30pm
(Closed Wednesday afternoon)
Note – if you have an appointment prior to 3.00pm please ring the door bell located adjacent
to the front door.
Closed – all weekends and bank holidays and Wednesday afternoons from
12.30pm.
www.marineandoakridge.nhs.uk
Updated 17 February 2016
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Loss of Telephone Lines
In the event of the loss of our telephone system (lines) if you have access to the
internet please visit the practice website at www.marineandoakridge.nhs.uk or
visit our page on NHS Choices for up to date information. We can also be
contacted by email at marine.surgery@nhs.net this email is for both Marine and
Oakridge patients.
Our fax lines are independent from our telephone system, therefore if you have
access to a fax machine please fax us on
01202 424277 - Marine
01202 423835 - Oakridge
we will respond to you as soon as we are able to. If you do not have access to a
either fax machine or to the internet please call in to either surgery if you are
able to. We will be working with our phone system provider and with BT to
restore our phone lines as quickly as possible. For urgent care call 111 – they
will be aware that we have lost our telephone system and will be able to provide
you with advice.
Out of Hours Medical Care and Emergencies
For a medical emergency please call
111
When the practice is closed the number to call for medical help that is not lifethreatening is -
111.
When you call 111 a trained adviser will ask you questions to find out what’s
wrong, give you medical advice and direct you to someone who can help you,
like an out-of-hours doctor or a community nurse. If they think your condition is
more serious they will direct you to a hospital or send an ambulance.
Examples of when to call 111 include:



if you don’t know who to call for medical help
if you don’t have a GP to call or your GP surgery is closed
if you need medical advice or reassurance about what to do next
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999 should still be used in an emergency, for example when someone is
seriously injured or there is a risk to life.
Calls to 111 are processed by South Western Ambulance Services NHS
Foundation Trust who also provides emergency ambulances, out of hours and
patient transport services.
The local treatment centre for the urgent care service is currently based at
The Royal Bournemouth Hospital however from time to time the service might
be provided at alternative locations, this is determined by the service provider
and not by the practice.
Calls to 111 are free from landlines or mobile phones (although the mobile will
require a minimum of 1p credit to be in place)
On-line information is available via NHS Direct at
http://www.nhsdirect.nhs.uk
Weekend walk-in service at the Boscombe & Springbourne Health Centre,
66-68 Palmerston Road, Boscombe, Bournemouth BH1 4JT from 8.00am8.00pm Saturday & Sunday.
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Appointments
Telephone: ............................................ (01202) 425588 and select Option 1
Please remember an appointment is for one person only and of 10 minutes
duration. If you no longer require your appointment please ensure you contact
the surgery as soon as possible in order that we can offer the appointment to
other patients.
We are a group practice and offer appointments with a choice of doctors. We
endeavour to work with our patients to provide continuity of care so that you can
book an appointment with your usual doctor, however this may not be possible
for emergency appointments. We will try to accommodate your wishes
wherever possible.
All consultations with a doctor or practice nurse are by appointment only.
We offer appointments which you may book up to six weeks in advance.
If you feel you need to be seen quickly we will provide you with an
appointment with a health care professional within less than 24 hours.
We will make every effort to ensure that you are seen at the earliest possible
opportunity by the doctor of your choice, however if you need an urgent
appointment this may not be possible and you will be seen by one of the
emergency doctors.
Telephone Appointments – a telephone consultation with the doctor or nurse
can be booked by calling the usual appointments number as above. The doctor
or nurse will call you back later during the surgery. We are unable to provide
you with a specific time for the doctor/nurse to call you. Please be aware that the
doctor or nurse will only call you the once. If there is no reply to their call they
will not call again, you will need to ring the surgery again to request a further
telephone appointment. The surgery will not leave a message on an answer
phone unless you have previously provided written consent for us to do so.
Home Visits
Telephone: ............................................. (01202) 425588 and select Option 2
For patients who are too ill to come to the surgery, please ask the receptionist for
a home visit. Visits usually take place after morning surgery so please telephone
before 10.00am. We are unable to guarantee that a specific doctor will be able to
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make a home visit. On occasion, particularly at busy times, the doctor may not
be able to visit until late in the day or evening.
If you need an urgent visit, please give the receptionist as much detail as possible
to help us assess the urgency. In some circumstances you may be advised to go
to the Emergency Department at the hospital or to telephone for an ambulance.
Registering with this practice
To register with this practice please visit Marine or Oakridge surgery and speak
to the receptionist about registering. You will be given a GMS1 patient
registration form to complete for each person wishing to register. Alternatively
log on to our website at www.marineandoakridge.nhs.uk and click on the link
New Patients – Registering with us. You will also be required to provide the
practice with proof of your address in order to complete your application, for
example a utility bill, council tax bill, paper copy of a bank statement (not an online copy from the internet), driving licence etc. Bills must be dated within three
months of the date of your application to register.
Repeat Prescriptions
All prescriptions that your doctor has approved for repeat medication will have a
computerised repeat slip. These can be delivered or posted to the surgery or
taken to a chemist and will be ready two working days later. If you do not use
the pre-printed slip or if an item is not listed on the slip your request will take
longer to process. If you would like us to post the prescription to you please
securely attach a stamped addressed envelope to the request. Please note:  We do not accept requests for any prescriptions over the telephone;
 Prescriptions can be ordered via the internet using the SystmOnLine
service – for further information and how to register for this service
please see the Website section of this leaflet or visit our website at
www.marineandoakridge.nhs.uk ;
 Please TICK the items you require on your repeat prescription
request slip;
 Prescriptions can be requested via your chosen local chemist and once
the prescription is ready it will be collected by the chemist and
dispensed for you to collect from them. Please contact the chemist of
your choice for information about their service.
Results and general enquiries
Telephone: ............................................. (01202) 425588 and select Option 3
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Please telephone after 11.00am when the lines are less busy. If your test has
been organised by a doctor at the hospital, please ask the hospital for the result as
we do not always receive a copy of the result of these tests.
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Services available during practice core hours of
8.00am-6.15pm under the NHS General Medical Services
contract:
Core Services available at both sites





General management of medical conditions
Health promotion advice
Emergency care if appropriate
Referral for other services, if appropriate
Urgently required care for temporary residents
Additional Services
Minor Surgery *
Mother and Baby Clinics
Psychologist *
Travel Clinic *
Vaccinations & Immunisations
Vasectomy *
Well Woman Clinic
Yellow Fever Centre *
Asthma Clinic
Child Health Surveillance
Counselling
Development Checks
Diabetes Clinic
Dietician *
Family Planning
Hormone Replacement Therapy
Midwife
*
(subject to vaccine availability)
service only available at Marine surgery
In addition
 Registered patients aged 16-75 who have not been seen for three years may
request a consultation;
 Registered patients aged over 75 years who have not been seen in the
previous 12 months may request a consultation.
(If you are unable to attend the surgery for these checks because of your medical
condition a home visit may be arranged).
Courses
Information and referral for Stop Smoking courses is also provided by the
practice.
Immunisations and Vaccinations
A full programme is available to patients organised by the practice nurses.
Flu vaccinations are available each autumn for patients aged 65 and over and for
patients in the ‘at risk’ group, for example, asthmatics, diabetics. We will
publish information to let you know when these clinics are due to take place.
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Medical Students
Medical students are occasionally attached to the practice. Patients will be
advised by the receptionist when there is a student sitting in with their doctor. If
this is unacceptable please inform the receptionist before you see the doctor.
Non NHS Services
Occasionally you may require a service that is not covered by the NHS.
Services such as pre-employment medicals, insurance claims and reports, travel
claim forms and private certificates are not covered by the NHS and therefore
this work will attract a fee. The practice scale of fees is in accordance with fees
suggested by the British Medical Association (BMA) and the current list of
charges is available at reception or by visiting our website at
www.marineandoakridge.nhs.uk and clicking on the link to Our Documents.
Non NHS work of this nature is carried out by the doctors in their own time once
all NHS work (appointments, visits and paperwork) has been completed.
Carers
If you have a carer or are a carer, please let us know. We may be able to offer
some useful information.
Travel Clinic
We offer a comprehensive service for patients travelling abroad who may need
to review vaccination requirement. The advice provided may be complex and
will require an appointment for each traveller with our practice nurse. Some
travel vaccinations do incur a charge. Please check with reception.
Useful Telephone Numbers
Royal Bournemouth Hospital ..........................................01202 303626
Poole Hospital .................................................................01202 665511
Christchurch Hospital ......................................................01202 486361
Dorset Advocacy………………………….……………0300 343 7000
NHS Commissioning Board……………………………0300 311 2233
Your contact information
Please ensure you keep the practice informed of any changes to your contact
details, i.e. your address, telephone number(s) and your email address. Keeping
your contact details up to date is extremely important particularly if you are
referred for a hospital appointment. If we do not have your correct details you
www.marineandoakridge.nhs.uk
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will not receive the appointment booking information from the hospital or
Choose & Book.
Mobile phone number
If you have a mobile phone number and would like to receive text messages
confirming your appointment booking(s) and a reminder message please speak to
a receptionist to record your mobile number.
Email
The practice is moving towards more electronic methods of contacting you and if
you are able to provide an email address we will be able to forward letters and
information to you via this method.
Website - www.marineandoakridge.nhs.uk
Please visit our website to learn more about the practice and the services we
offer. If you are new to the area and would like to join this practice you can
register via the link on the website - New Patients – Registering with us. Once
we receive your request to register we will contact you to confirm that your
address is within the practice area.
If you are already a patient of this practice and you would like to be able to order
prescriptions and book or cancel appointments on-line this service is now
available via our website.
Please complete an application form to register for this service. An application
form is available from reception at either surgery or you may print one off from
the website via the On-Line services link. For further information about
SystmOnLine and what it is please see below or visit the website.
www.marineandoakridge.nhs.uk
Updated 17 February 2016
Tel: 01202 425588
Out of Hours call – 111
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TPP SystmOne – is the name of the
computer clinical software that this practice uses for your GP records and
SystmOnline is a feature of the software.
You do still have a Lloyd George folder of older paper records however
nowadays all records relating to your medical care provided by your GP, for
example consultations, prescriptions, referrals to hospital and letters etc are
stored on this computer system.
When you visit the surgery the doctor or nurse will access your patient record on
the computer and will enter details of the consultation including any medication
prescribed for you. If you are referred for a hospital appointment the referral
letter is processed through the clinical software via an NHS secure internet
service to the local hospitals.
The receptionists book all appointments through this software and these
appointments are then added to your record when you book to see the doctor or
nurse.
A feature of this software called SystmOnline allows patients* to book and
cancel appointments, view their past and future appointment dates and times,
request repeat medication, up-date your contact details and to submit questions
to the practice.
If you would like to be able to access this service you will need to print off and
complete the SystmOne on-line registration form a copy of which is shown
below.
Once you have completed the form please bring it in to either Marine or
Oakridge surgery together with photographic id. We are unable to issue user
access codes to anyone other than to you.
* This service is currently only available to patients aged 16+.
User access codes will not under any circumstances be faxed, emailed, posted
or given out over the telephone; they will only be issued to you in person upon
presentation of photographic id.
 This service is not currently available to parents or guardians to access their
children’s or other relative’s records.
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Updated 17 February 2016
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Availability of Doctors
The information below may change when a doctor covers for another doctor’s
absence.
Marine Surgery
Monday
7.00am- Dr French
8.00am Dr Harris
Dr Willis
Dr D Shaw
Dr Tang
Dr Hill-Smith
Tuesday
Wednesday
N/A
N/A
Thursday
N/A
Friday
N/A
AM
Dr French
Dr Willis
Dr Siân Shaw
Dr Tang
Dr Harris
Dr Willis
Dr Siân Shaw *
Dr Evans
Dr Duncan Shaw
Dr Hill-Smith
Dr Evans
Dr French *
Dr French
Dr Harris
Dr Siân Shaw
Dr Duncan Shaw Dr Hill-Smith
Dr Tang
PM
Dr French
Dr Harris *
Dr Duncan
Shaw
Dr Tang
Dr Harris
Dr Willis
Dr Evans
Dr Harris
Dr Duncan Shaw *
Dr Hill-Smith
Dr Evans
Dr Willis *
Dr Tang
Dr Hill-Smith *
Dr Evans
Dr French
Dr Siân Shaw
Dr Hill-Smith
Oakridge Surgery
Monday
Tuesday
Wednesday
Thursday
Friday
AM
Dr Harris
Dr Duncan Shaw
Dr Hill-Smith
Dr French
Dr Tang
Dr Harris
Dr Sian Shaw
Dr Willis
Dr Hill-Smith
Dr Evans
Dr Tang
PM
No doctor.
Appts available
at Marine
surgery
Dr French
CLOSED
No doctor.
Appts available
at Marine surgery
Dr Tang
* - Doctor not present every week for this session
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Updated 17 February 2016
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Practice Nurse Sessions
(Subject to change)
Marine Surgery
Monday
AM
Tuesday
Wednesday




Baby
Immunisations
PM
Thursday

Friday


Diabetic &
Asthma
Clinics








Thursday
Friday
Travel &
Smear Clinics
Oakridge Surgery
Monday
AM

Tuesday


Wednesday




Baby
immunisations
PM



Closed
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Updated 17 February 2016
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Information about You
We treat all information about you in accordance with legislation regarding
Medical Records and with Data Protection. We hold information about you on
the computer and in written files. Our computer system complies with NHS
standards regarding data security.
Patient Confidentiality
We are bound by legislation relating to the confidentiality of medical records.
The current APMS legislation is “The Confidentiality and Disclosure of
Information: General Medical Services, Personal Medical Services and
Alternative Provider Medical Services Directions 2005”
These rules are designed to protect all patients and to prevent the release of your
personal information to anyone other than yourself. These rules mean that we
cannot divulge any information about you to anyone other than yourself.
If you do wish for the practice to divulge information about you to a third party
then you must provide the practice with your written consent and authorisation
to do so in advance and identifying which information might be released. If you
are using an insurance or financial services broker to apply for loans or insurance
cover please provide the practice with written consent to speak to the adviser as
well as the mortgage/insurance loan company.
Please do not ask us to give you information about anyone else; we are not
permitted to do so.
Access to Patient Information
Confidential patient data will be shared within the practice health care team; it
will also be shared with community health care professionals attached to the
practice such as health visitors and district/community nurses involved in your
care and with other health care professionals to whom you are referred for care.
Your data may be used by those clinical teams providing your care for the
essential purpose of clinical audit.
When we refer patients to other services the referral is administered by the local
NHS referral management centre (RMC). The referral management centre is
responsible for allocating your referral to other services and normally sees full
information about the referral, including any confidential information.
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If your GP is referring you to other services and you feel there is any information
you wish to withhold from the referral management centre please inform your
GP as soon as possible during normal working hours.
Confidential patient data may also be required for the broader purposes of public
health, audit, inspection, and research, the provision of health care services,
teaching, and training. Data disclosed will be kept to the minimum required to
serve the purpose and if possible will be anonymised before disclosure.
Confidential and identifiable patient information will not be disclosed otherwise
without explicit consent, unless;
1. it is a matter of life and death or serious harm to you or to another individual;
2. it is overwhelmingly in the public interest to do so;
3. there is a legal obligation to do so.
In all of these circumstances the minimum identifiable information that is
essential to serve the purpose may be revealed to someone with a legal
entitlement to access the data for that purpose. All individuals with access to
your data have a professional and/or contractual duty of confidentiality. If you
are concerned about any of the ways in which your confidential data further may
be used further information is available from the practice manager. You are
entitled to register an objection, which will be respected if this is possible.
If you experience problems with the referral management centre or wish to
discuss its role further please contact the Dorset Clinical Commissioning Group
on 01305 368914 or by email feedback@dorsetccg.nhs.uk
Patient rights and responsibilities
You have a right to expect a high standard of medical care from the practice and
we will try at all times to provide the very best care possible within the resources
available. In order to assist us in this we require that you take full responsibility
for ensuring that you do not abuse the service. For example, it is your
responsibility to ensure that you keep medical appointments and follow the
medical advice given.
You have a right to express a preference to see a particular doctor or nurse and
you can express this preference when telephoning for an appointment and/or by
putting your preference in writing to us. We will wherever possible endeavour
to provide you with an appointment with your preferred clinician however there
are occasions when this will not be possible either due to the member of staff not
working on the day you require an appointment or if your appointment is an
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emergency in which case the appointment will be booked with the next available
clinician.
Very occasionally a practice/patient relationship breaks down completely. In
this situation the patient may choose to register with a different practice. The
practice also has the right to remove the patient from their list. This would
generally only follow a warning that had failed to remedy the situation and we
would normally give the patient a specific reason for the removal.
Patient Participation
We would like to know how we can improve our service to you and how you
perceive our surgery and staff.
To help us with this, we have set up a virtual patient representation group so that
you can have your say. Each year we ask the members of this representative
group some questions such as what you think about our services and the quality
of care or service that you receive. This usually takes place in the autumn. We
will contact you via email and keep our surveys as brief as possible so it
shouldn’t take too much of your time. If you would like to take part please ask a
receptionist at either site how you can join. If you do not have access to email
but would like to be a part of this group please let the receptionist know and we
will arrange to contact you by an alternative method.
Violent patients – Zero tolerance
The NHS operates a Zero Tolerance Policy with regard to violence and abuse
and the practice has the right to remove violent patients from the list with
immediate effect in order to safeguard practice staff, patients, and other persons.
Violence in this context includes actual or threatened physical violence or verbal
abuse which leads to fear for a person’s safety.
In this situation we are obliged to notify the patient in writing of their removal
from the list and record in the patient’s medical records the fact of the removal
and circumstances leading to it. The Dorset Clinical Commissioning Group
is then responsible for providing further medical care for such patients.
The practice will inform patients if their behaviour is perceived to be aggressive
or offensive. Should the inappropriate behaviour continue, the practice will
consider removal of the patient from the practice register.
No Smoking Policy
The practice operates a no smoking policy throughout its premises including car
park areas owned by the practice.
www.marineandoakridge.nhs.uk
Updated 17 February 2016
Tel: 01202 425588
Out of Hours call – 111
20
Comments and Complaints
The practice strives at all times to ensure that all patients receive quality care and
we welcome any suggestions or comments from you in order that we can
continually improve the service.
When things don’t go to plan………..
We don’t get it right 100% of the time. If you are not happy with the care you or
a loved one receives at this practice please tell us so that we can do something
about it.
You can speak to the person in charge of your care, e.g. the doctor, nurse, health
care assistant, the Patient & Personnel Manager, Mrs Michelle Deary or any
other member of staff.
Contact details for Dorset Clinical Commissioning Group
The Dorset Clinical Commissioning Group (CCG) is party to the NHS contract
held by this practice. Further details of primary medical services in this area
may be obtained from them at the following address: Headquarters
Dorset Clinical Commissioning Group
Canford House
Discovery Court Business Centre
551-553 Wallisdown Road
Poole
BH12 5AG
Bournemouth community clinics
Dorset Healthcare University
Foundation NHS Trust
11 Shelley Road
Boscombe
Bournemouth
BH1 4JQ
Tel: 01202 541400
Fax: 01202 541402
Tel: 01202 303400
Fax: 01202 701462
Email: feedback@dorsetccg.nhs.uk
www.dorsetccg.nhs.uk
Email: enquiries@dhuft.nhs.uk
www.dorsethealthcare.nhs.uk/contact
Dorset Advocacy and NHS Commissioning Board
If you have any concerns, queries or complaints about any aspect of health or
health services please contact either the Dorset Advocacy or NHS
Commissioning Board for England. They can provide the following services: www.marineandoakridge.nhs.uk
Updated 17 February 2016
Tel: 01202 425588
Out of Hours call – 111
21
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information on NHS services including how to complain;
listen and respond to your concerns, suggestions and queries;
help with your concerns, suggestions and queries;
provide a confidential advice service wherever possible;
talk to staff, management and other organisations on your behalf (with your
permission).
The contact details for these services are: Dorset Advocacy
Unit 13-15 Jubilee Court
Paceycombe Way
Poundbury
DT1 3AE
Website: www.dorsetadvocacy.co.uk
Email: nhscomplaints@dorsetadvocacy.co.uk
Phone: 0300 343 7000
Available from: 10.00am – 8.00pm - Monday – Friday
9.00am – 1.00pm - Saturdays
Or
NHS Commissioning Board
PO Box 16738
Redditch
B97 9PT
Phone: 0300 311 2233
Email address: nhscommissioningboard@hscic.gov.uk
Website address: http://www.england.nhs.uk/contact-us/complaint/
www.marineandoakridge.nhs.uk
Updated 17 February 2016
Tel: 01202 425588
Out of Hours call – 111
22
Oakridge surgery
Marine surgery
Practice Area for The Marine & Oakridge Partnership
www.marineandoakridge.nhs.uk
Updated 17 February 2016
Tel: 01202 425588
Out of Hours call – 111
23