Practice Leaflet for Patients

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SURGERY TIMES
Mon:
Tue:
Wed:
Thu:
Fri:
Sat:
Sun:
7.30am – 12.10pm
9.10am – 12.10pm
8.00am – 11.30pm
8.30am – 12.10pm
7.30am – 12.10pm
Closed
Closed
1.00pm – 5.20pm
2.40pm – 5.20pm
2.40pm – 5.20pm
2.40pm – 5.20pm
1.00pm – 5.20pm
The practice operates a CCTV system for the security of its
patients and staff. Further information can be obtained
from the Practice Manager
Appointments, Prescriptions,
Enquiries, Results, Visits,
Emergencies, and Out of Hours
0191 528 2222
DISABLED ACCESS
Automatic Front Door Access suitable for wheelchairs.
Disabled toilets in the waiting room. Lift.
Steven Harder MBA
Amanda Weaver
Janet Jackson MSc,
BSc
Julia Ferrier BSc (Hons)
Susan Home RGN,
DipHE
Data Input Clerk
Healthcare Assistants
Receptionist
Community Nurse
Midwives
Health Visitor
Durham Road, Sunderland. SR3 4BY
Telephone: 0191 528 2222
Fax: 0191 5282626
PRACTICE LEAFLET
Information for Patients
NHS SUNDERLAND CLINICAL COMMISSIONING
GROUP (NHS SCCG)
PRACTICE STAFF
Practice Nurses
Happy House Surgery
CCTV
TELEPHONE NUMBER
Practice Manager
Quality, Compliance &
Assurance Manager /
Healthcare Assistant
Nurse Practitioner
The Freedom of Information Act gives you the right to
request information held by a public sector organisation.
Unless there’s a good reason, the organisation must provide
the information within 20 working days.
Please contact Steven Harder – Practice Manager
There may be a charge for this information.
Helen
Emma, Lynn, Ashleigh
Lynn, Linda, Gillian,
Emma,
Ashleigh,
Mandy and Bobbie.
Nursing Sister Land
Angela and Tina
Kay Bithel
DATA PROTECTION
All information held about patients is completely
confidential. The Practice is registered under the Data
Protection Act 1984. This Act protects data held on the
computer system.
To obtain details of all primary medical services available
within the Sunderland Area please contact:
NHS Sunderland Clinical Commissioning Group
Pemberton House
Colima Avenue
Sunderland Enterprise Park
Sunderland
SR5 3XB
PARTNERS
Dr. N.Quasim MB BS, DFFP, DRCOG,MRCGP
Male - (GMC Number 3657773)
Dr.T.Kwan
MB BS, DFFP, DPD, MRCGP
Male – (GMC Number 4298427)
Telephone: 0191 5297000
Patient Advice & Liaison Services (PALS)
Freephone 0800 0304563
Only guide dogs allowed in
the surgery
The surgery operates a no
smoking policy in its building and grounds
Our practice is a PMS practice dedicated to developing individual
patient services. We do not undertake the training of Health
Care Professionals
(Leaflet Revised 01/07/2013)
Practice Opening Hours
Reception is open weekdays between
7.30am - 5.45pm Mondays & Fridays
8.30am – 5.45pm Tuesdays & Thursdays
8.00am – 5.45pm Wednesdays
Reception closes between 12.30pm - 2pm on the
first Wednesday of the month for staff training
Visit our website at: www.happyhousesurgery.nhs.uk
HOW TO REGISTER AS A PATIENT
The practice welcomes new patients from within its
catchment area and can, in certain cases, take
patients from outside the area. To join the practice,
all that is required is the completion of a straight
forward joining form - you do not need to inform your
current GP that you are leaving - your notes will be
transferred straight to our practice
Once you have registered you will be offered a
comprehensive new patient medical check.
The practice catchment area is A183 (Chester Road) to
the North, B1405 (Queen Alexandra Road) to the East,
Farringdon and Plains Farm (Silksworth Lane – Warden
Lane – City Way B1286) to the South and the A19 to the
West
APPOINTMENTS
We operate an appointment system. Appointments can be
made either for a specific GP or for the next available
appointment - please telephone or call into the surgery to
make an appointment. The appointment book for the week
ahead opens on a Friday morning. Please remember to
cancel all unwanted appointments.
URGENT APPOINTMENTS
The practice has a number of urgent appointments each day
for the Dr and the Nurse Practitioner. (Urgent appointments
are not for Repeat Prescriptions, fitness for work certificates
or for signing forms).
NURSE PRACTITIONER
We have a Nurse Practitioner available every day, who can
deal with many of the problems that a GP would normally
see. The Nurse Practitioner triages requests and will put you
in with the most appropriate clinician.
HOME VISITS
Home visits should only be requested for those who are
unable to come to the Surgery because of serious illness and
infirmity. They should be requested before 10.30 if at all
possible.
Whenever possible we prefer to see you at the Surgery; if
you do not feel well enough to sit in the waiting room we
can make alternative arrangements.
OUT OF HOURS
PRESCRIPTIONS
Patients may also attend the Grindon Primary Care Centre
which is open 24 hours a day for minor injuries and
illnesses - Telephone 0191 5195800 or Bunny Hill. 0191
5195800 (not 24 hours).
If you are on repeat medication, please use the reordering
slip attached to your repeat prescription. Remember to tick
the boxes for the items required.
Requests for medication can be submitted:
·
Over the phone
·
By hand to the reception or at some local chemists
·
By Post (Include a SAE if you want us to post it back
to you)
·
Dropped off either in our outside post-box or in our
repeat script post box by reception
·
Faxed to us on 0191 5282626
Requests handed in before 9.30am, will be ready after
4.00pm the next working day.
CHAPERONES
All patients are entitled to have a chaperone present for any
consultation. Please request this at the time of booking or
speak to your GP
SERVICES AVAILABLE
The practice offers the following services:
 Childhood Immunisation
 Influenza Vaccinations
 Travel Vaccinations
 Minor Surgery
 Family Planning, Implants and IUD Contraceptive
Fittings
 Child Surveillance
 Cervical Screening
 Maternity Services
 Smoking Cessation Services
 Weight Management Support
 Well Person Checks
 Chronic Disease Management Clinics
 Private Medicals including HGV, Taxi Medicals
Out of hours, the surgery number (528 2222) is diverted to
the 111 answering service. The emergency GP service is
provided by Primecare on behalf of the practice and
commissioned by the SCCG.
TEST RESULTS
A mutually convenient telephone appointment will be made
for test results to be given for blood and x-ray results.
CAR PARK
The car park is available for patient use and is at your own
risk. There are two disabled bays near the entrance to the
practice.
The practice accepts no liability for any losses or damage
caused whilst parked on its premises. We advise that
patients do not use the car park in icy conditions
LEAFLETS
You will find a wide variety of Practice Leaflets which will
inform you of all the services that we provide for our
patients. These include a Patient Charter Leaflet and
Comments and Complaints leaflets.
COMMENTS, COMPLAINTS and COMMITTEES
Comments on any aspect of the practice are always
welcome. If you have any suggestions or are unhappy
about any aspect of our service, write them down and drop
them in our suggestion box in the reception.
The practice also has a patients’ committee who can be
contacted through our suggestion box – details from
reception.
If you wish to make a formal complaint against us, we
operate the NHS complaints procedure: any letters of
complaint should be addressed to the Practice Manager. A
leaflet outlining the procedure in more detail is available
from reception
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