CUSTOMER CHARTER
2013
Grand Winner of 2003 Excellent Customer Service
Winner of 2003 Excellent Customer Service in the category of quality
Grand Winner of 2006 Public Service Excellence Award
Winner of 2011 Public Service Excellence Award in the category of Effectiveness and Efficiency
Certified ISO 9001:2008
Customer Charter
Contents
Page
The Companies Division
Our Motto
Our Core Values
1
Our Vision
Our Mission
Our objective
2
Our Customers
Services Provided
Reservation of Names
3
Incorporation of Companies
Registration of Business
Registration of Documents
Registration of Sociétés
4
Centralised Source of Information
Enforcement
Certified/Uncertified Copies of Documents
5
Annual Registration Fee
Complaints
Insolvency Matters
6
Limited Partnerships
Foundations
Customer Service
Contact Details
7
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The Companies Division falls under the authority of the Ministry of
Finance and Economic Development. It is a service provider and it
administers the following laws:Companies Act 2001
Business Registration Act 2002
Code de Commerce
The Insolvency Act 2009
The Limited Partnerships Act 2011
The Foundations Act 2012
Our motto
Leading the way.
Our core values

Integrity

Customer care

Team Work

Innovation

Dedication

Excellence/Quality

Knowledge

Timeliness
Our vision
To be a world-class leader in providing quality services to the corporate
community and entrepreneurs for the economic growth of the country.
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Our mission

To provide a modern and efficient framework for businesses whilst
ensuring that the legislative framework within which they operate
is effective, user friendly and in line with international standards.

To be responsive to the needs of customers and to increase
efficiency and effectiveness in service delivery.
Our objective :To build an inseparable relationship with our customers by
understanding their needs and delivering services that they truly value.
Our customers :Our customers are the general public as well as professionals operating
in the business community.
Services provided :
Reservation of Names

Incorporation of Companies

Registration of Businesses

Registration of documents

Registration of Sociétés

Access to a centralised source of information

Enforcement

Providing of certified/uncertified copies of documents

Collection of annual Registration fees

Entertaining of complaints from the public

Insolvency Matters

Registration of Limited Partnerships

Registration of Foundations
2
RESERVATION OF NAMES
Reservation of names is not compulsory. However, any person who
wishes to incorporate a company in Mauritius may, at his option reserve
a company name prior to incorporation.
An application for name reservation and a notice of reservation
of name is dealt with expeditiously provided that the necessary fees are
paid.
INCORPORATION OF COMPANIES
Domestic companies are incorporated within 3 hours after payment of
the prescribed fee is effected.
Certificates of incorporation for Category 1 & Category 2 Global Business
Companies are also delivered within the same time frame, if approval has
been obtained from Financial Services Commission.
REGISTRATION OF BUSINESS
Businesses are required to be registered by filing an application form
which is available at the counter or on our website.
A Business Registration Card is issued to the person immediately subject
to a payment ranging from Rs125 to Rs1500.
REGISTRATION OF DOCUMENTS
The law requires companies to undertake regular statutory filings. These
include annual returns, financial statements or any change in office
bearers.
The staff who are experienced and well versed in company matters
provide help in the filing of returns & documents and offer assistance to
representatives of companies and to the general public.
Documents are required to be filed at this office within statutory delays.
Documents may be retained for a maximum period of 14 days for
verification purposes.
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REGISTRATION OF “SOCIÉTÉS”
“Sociétés” both civil and commercial are registered under the Code de
Commerce or the Code Civil Mauricien.
A certificate of posting
evidencing the registration of the société is delivered within 1 working
day.
CENTRALISED SOURCE OF INFORMATION
This office keeps a complete manual record of every company
incorporated, business, “société”, limited partnership and foundation
registered in Mauritius. The same information is uploaded in the system
and is available through computer terminals.
Available information includes date of incorporation, constitutive
documents, financial statements, lists of shareholders and directors,
nature and place of business.
Such information is open for inspection by any person who wishes to
make a search in either a domestic company, public Category 1 Global
Business, “société”, business and limited partnership on payment of an
amount of Rs100 per entity.
A person duly authorised by the secretary of a foundation or the
Commission may, on payment of a fee of Rs 100 inspect the register
relating to a foundation.
In the case of private companies holding Category 1 Global Business
licences or companies holding Category 2 Global Business licences,
information available to any person on payment of the prescribed fee is
limited to the name of the company and its registered office as well as its
management company/registered agent.
Persons carrying out company searches may choose to consult the
company file or access the information on computer terminals which are
at their disposal in the search room. A new service which is free of
charge is available on our website (http://companies.gov.mu) where one
may consult the status of a company and some basic information.
Information regarding the businesses which are registered is also
available.
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ENFORCEMENT
The Enforcement Section is responsible for follow ups of all statutory
company filing effected at this office and provides assistance to queries
on companies.
Replies to letters from the Police Department, ICAC or other Ministries
and directors of company are effected within less than one week.
Certificates of change of name, conversion or change in legal regime are
normally issued within less than 3 working days.
Companies which do not comply with the Companies Act are given the
option either to have the offence compounded, in which case the penalty
fine is paid at the office or to be referred to Court for prosecution.
Companies which have not submitted their statutory returns for a period
of time and which, in the Registrar’s opinion, are not carrying any
business, are likely to be removed from the Register.
PROVIDING OF CERTIFIED/UNCERTIFIED COPIES OF DOCUMENTS
Our customers may also apply for certified/uncertified copies of any
document in the custody of the Registrar. Uncertified copies are
delivered within 2 working days and certified copies are issued within 3
working days following the payment of the required fee.
COLLECTION OF ANNUAL REGISTRATION FEE
Payment of registration fees for companies, commercial “sociétés”,
limited partnerships and foundations must be effected yearly as from 3
January to 20 January inclusively. After the 20 January, a higher rate is
applicable.
Where a company, commercial “société”, a limited
partnership or a foundation defaults in payment, a reminder is sent to its
registered office within one month.
Any non-compliance by a company entails either prosecution or the
compounding of the offence.
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COMPLAINTS
Complaints
received
at
this
office
from
the
general
public/shareholder/director may be either general in nature or specific.
The Companies Division believes that addressing complaints in a timely
manner is an important part of our continuous improvement process. We
aim to acknowledge and resolve a complaint within 3 working days of
the receipt of the complaint. Any complaint regarding the services
provided by the office are addressed in writing to the Registrar of
Companies, One Cathedral Square Building, Jules Koenig Street, Port
Louis.
INSOLVENCY MATTERS
With the enactment of the Insolvency Act 2009, a unit has been set up to
deal with insolvency matters regarding individuals, corporate bodies and
unregistered corporations.
It ensures that the processes relating to insolvency of individuals,
companies and other corporate bodies are in accordance with the law
and practice.
A register of discharged and undischarged bankrupts and persons who
are subject to a summary installment order is maintained for public
search.
The unit is also responsible to supervise the conduct and performance of
Insolvency Practitioners in collaboration with professional bodies
whereby providing a well regulated professional environment. A
Register of Insolvency Practitioners is also being maintained. It also
receives complaints as regards to the conduct of these practitioners.
LIMITED PARTNERSHIPS
Since 15 December 2011, Limited Partnerships are registered under the
Limited Partnerships Act 2011. A Limited Partnership consists of one or
more persons called general partners and one or more persons called
limited partners.
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FOUNDATIONS
Since 1 July 2012 , Foundations are registered under the Foundations Act
2012. A foundation can be both charitable and non-charitable. Every
foundation needs to have a council which shall administer the property of
the foundation and carry out its objects.
CUSTOMER SERVICE
As a certified MS ISO 9001:2008 Organisation, the Companies Division
has made it a priority to maintain a quality service and to exceed
customers’ expectations. A customer service counter has been set up on
the lower ground floor of our premises and is manned by staff well
versed in the Companies Act and laws that are administered by the
Division to provide assistance to our customers. Enquires on procedures
and requirements under the various legislations are dealt with on the
spot.
Forms of companies, businesses and insolvency issues are available at
the office on request or may be downloaded from our website at the
following address: http://companies.gov.mu
Office facilities offered to the customers include:
A pleasant waiting area;

Prompt and efficient service;

Pleasant and courteous staff to assist the customer.
A helpline service is also available whereby our customers may phone in
with their queries. (Telephone Numbers: - 208 4539, 211 2865, 213
3414)
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CONTACT DETAILS
Registrar of Companies
(thro’ C.S)
208-4117
Acting Deputy Registrar of Companies
211-2832
Enforcement, Sociétés, Limited
Partnerships and Foundations Section
213-7292
Complaint Section
208-0970
Category 1 Global Business Companies Section
211-2867
Category 2 Global Business Companies Section
211-2564
Incorporation and Information desk
213-7291
Registration and Monitoring Section
211-2845
Insolvency Service Unit
208-4932
Business Registration Section
210-4640
Help Line
208-4539
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Web Site
: http://companies.gov.mu
Email
: comd@mail.gov.mu
Fax
: 212-6493, 213-7290
Helpline
: 208 4539, 213 3414
Hours of business : 9.00hrs – 16:00hrs
Except for Global Business Section: 9:00 hrs – 16:30hrs
Cash Office
: 9:00 hrs – 16:30hrs
This charter was published in January 2013 and is subject to regular review.
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