Minutes
2004 Leadership Alumni
Board of Directors Meeting
11:45 a.m. to 1:30 p.m.
Wednesday, August 11, 2004
Orlando Regional Chamber of Commerce
Present: Renee M. Alter (3), Laura Peters Armstrong (3), E. Douglas Beach (1), Kelly A. Bernish (3), Allie L.
Braswell, Jr. (1), Michael D. Cassara, Jr. (3), Bill Cowles (2), Kirk D. Howard (3), Mimi Hull (4), M. Victoria Jaramillo
(4), Jeffery Q. Jonasen (3), Kelly S. Lafferman (2), Ruth Z. Mustian, Althea B. Pemsel (3), Randall L. Ross (3), Dixie
N. Sansom (3), Mark D. Scheinblum (4), Douglas M. Spencer (3), Joseph S. Terry (3), Anibal Torres, Jr. (3), Alice M.
Williams (3), and Diane L. Young (3).
Staff in Attendance: Anita Grant, Cyndi Matzick, Kelly Nicholson, and Kathy Panter.
Guests in Attendance: Walter H. Augustin, Renee Holbrook, Julie M. Nasser, Karl Nebel, Michelle Powell, Bosco
Slaughter, Michael V. Stephens, Natalie Stiles, and Teri Yanovitch.
Absent: Rene A. Albors (2), Mia G. Barbaro-Biffar (1), Patrick J. Buffa (2), Betsy Culpepper (3), Linda L. Daves (2),
Tamara S. Douglass (3), Perry Dunn (2), Michelle Schott Edwards (2), Alan B. Fidelo (3), John S. Fremstad (1),
Richard T. Fryer (1), Roseann E. Harrington (0), Randall D. Hunt (1), Althea P. Jefferson (2), Joseph Kilsheimer (2),
Fred R. Kittinger, Jr. (3), Pamela M. Landwirth (1), G. Wallace Meyer (2), Mark S. Reina (0), Betty R. Salvas (2), and
Richard M. Tibbits (2).
Meeting Opened
Kirk D. Howard, 2004 First Vice Chair, presiding in the absence of 2004 Chair, Betsy Culpepper, called the meeting to
order at 12:05 p.m. with the Pledge of Allegiance, and welcomed all attendees. Mr. Howard acknowledged and
introduced the special guests in attendance. Special thanks were expressed to the Board Meeting Sponsors, Karl Nebel
(representing former Board Member Kristen Vennum), The North Highland Company and John Fremstad, in his
absence, Metro Orlando Economic Development Commission. Mr. Nebel was given the opportunity to give a brief
overview of their company and the services provided and, in keeping with the goal of learning more about Board
Members, he shared a few personal Leadership experiences that have been meaningful in his career.
Chair’s Report
Mr. Howard mentioned that the Meeting Minutes of June 9, 2004, Board of Directors Meeting, had been posted and
available for review on the website and asked for corrections to the Minutes. There being none, the Minutes were
unanimously approved. He went on to update the members on the next Listening to Leaders program which will be
Friday, September 17, 2004, and the next Alumni Board Meeting to be held Wednesday, October 13, 2004, and
sponsored by Board Member, Anibal Torres, El Sentinel.
Mr. Howard asked Jeffery Jonasen, Past Chair, to give an update on the 2004 Leadership Development Committee. Mr.
Jonasen referenced the timeline that was handed out in the packets for Board members. He urged Board Members that
knew of any Alumni interested in serving on the Board or people in the community that would add value to the Board to
contact any member of the committee with their information as soon as possible. The Leadership Development
Committee meeting will be held Wednesday, September 22, 2004. In this meeting, nominations will be considered for
open Board positions.
Mr. Howard shared his “Match Up” experience with Joe Terry and allowed space for any other Board Members that had
taken advantage of an opportunity to get to know another Board Member that they didn’t already have a personal
relationship.
Program:
Teri Yanovitch, co-author of Unleashing Excellence – The Complete Guide to Ultimate Customer Service, provided
Board Members with an overview of the book’s message about building and maintaining customer loyalty. She
explored several practical tools to develop a service-driven culture and easy-to-use models to jump-start any service
improvement effort in all types of businesses.
Continued . . .
Minutes
2004 Leadership Alumni
Board of Directors Meeting
Wednesday, August 11, 2004
Page 2
Community Leadership Report
Ruth Mustian reported that Leadership Orlando Class 63 will have its Smart, Quality Growth session on August 12 at
the Orlando Public Library, featuring the new LYNX headquarters, and the Orange County Regional History Center.
Joe Terry, Chair, Class 64 reported that there are 85 participants in this class. Although class is large, they are very
interactive and involved. Their next session is on Healthcare on Wednesday, August 25.
Kathy Panter, Marketing Manager reported that Class 65 Orientation is scheduled for November 3 and 4, with Anne
Chinoda, President of Florida's Blood Centers, Inc. as Class Chair. Registration information has been sent to about 200
of Anne’s personal and business contacts. Kathy asked the Board Members to continue to provide referrals in support
of Leadership Orlando and to read the unsolicited article in August’s FirstMonday written by a Leadership Alumnus on
the value of his Leadership Orlando experience.
Vice Chair’s Reports
Diane L. Young, Vice Chair Programs briefly gave an update on the upcoming Chamber events. The UCF Community
“Kickoff” Luncheon will be held at the Rosen Centre Hotel, Tuesday, August 31, 2004. She encouraged the Board
Members to sign up for the Regional Leadership Forum in partnership with myregion.org on Tuesday, September 21,
2004, that will focus on Pre-K to 12 Education. Brochures of these events and others are provided in the Board packet
with further details. She also mentioned that the Community Service Task Force has met about three times this year
around the area of volunteerism. United Way will host its next meeting, and hopefully at the next Board meeting, we
will have an update on the direction of the Task Force.
President’s Report
Ruth Mustian reported in the absence of Jacob Stuart, on the Chamber’s partnership with the UCF Athletics. The
Chamber is assisting in selling season football tickets for the University’s games in an effort to increase ticket sales by
10,000 this year. The tickets are being sold at a 50% discount. The Chamber is again selling tickets to the FUNAI
Classic. 100% of local ticket sales comes directly to the Chamber. Ms. Mustian briefly mentioned the 2005 Chamber
Retreat that is to be held at The Club at Hammock Beach in Palm Coast, FL, and asked the Board Members to mark
their calendars to attend.
Other Business
Kirk again thanked Karl Nebel, The North Highland Company and Metro Orlando Economic Development Commission
for sponsorship of today’s Board Meeting.
Adjournment
There being no further business, the meeting was adjourned at 1:25 p.m.
Attest:
_____________________________________
Anita Grant