NZQA registered unit standard
27464 version 1
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Title
Describe the collection of client information, and collect client
information, as a health assistant
Level
3
Credits
4
Purpose
People credited with this unit standard are able to describe the
rationale for, and methods of, collecting client information, and
collect client information as a health assistant.
Classification
Health, Disability, and Aged Support > Allied Health Assistance
Available grade
Achieved
Explanatory notes
1
Legislation and Codes relevant to this unit standard include:
Health and Disability Commissioner (Code of Health and Disability Services
Consumers’ Rights) Regulations 1996 (the Consumers' Rights Code);
Health and Disability Services (Safety) Act 2001;
Health and Safety in Employment Act 1992;
Health Information Privacy Code 1994 (the Privacy Code);
Health Practitioners Competence Assurance Act 2003;
Human Rights Act 1993;
Privacy Act 1993.
The Health Information Privacy Code 1994 (revised 2008) is available at
http://privacy.org.nz/health-information-privacy-code/.
2
New Zealand Standard relevant to this unit standard:
NZS 8134.0:2008 Health and disability services Standards – Health and disability
services (general) Standard.
All New Zealand Standards are available at http://www.standards.co.nz/.
3
In the context of this unit standard, support should aim to maintain, improve, or
restore a consumer’s independence and/or interdependence; utilise the consumer’s
existing strengths; and, where possible, utilise the resources of the local community.
4
This unit standard cannot be assessed against in a simulated environment. For
assessment, candidates must demonstrate competence in the workplace through
paid or unpaid employment, or in placements in a service provider workplace
negotiated by an education provider.
5
Candidates’ practice must reflect appropriate values, processes, and protocols in
relation to working with Māori and Pacific peoples and/or people from other cultures,
in a range of settings and environments.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
6
27464 version 1
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Definitions
Candidate refers to the person seeking credit for this unit standard.
Client in the context of this unit standard refers to a person accessing services in an
aged care, health, or disability setting. Clients may also be known as consumers,
patients, or tūroro in particular contexts and settings.
Client information refers to all personal data pertaining to a client that is stored
electronically or manually, including but not limited to: contact details, demographic
profile (e.g. age, country of birth, gender), living arrangements, disability or health
issues, medical records (including medical history, care plans, diagnoses, treatments
and interventions), service provision.
Health assistant refers to any member of the health and disability workforce who is
not a registered health professional, and who directly assists a health professional in
the provision of health services to clients.
Health professional refers to a person who is registered with an authority (which is
appointed by or under the Health Practitioners Competence Assurance Act 2003) as
a practitioner of a particular health profession to deliver health services in
accordance with a defined scope of practice.
Organisation’s policies and procedures are the policies and procedures of the
employing organisation of the candidate and include ethical codes, standards, and
other organisational requirements.
Qualitative methods of collecting client information refers to approaches and
techniques that focus on meaning and experience, subjective understanding,
explanations, communication, and empathy, and which provide data that reflects
clients’ personal perceptions, feelings and emotions, e.g. fitness and ‘wellness’
indicators, signs of depression, perceived changes in vision and hearing.
Quantitative methods of collecting client information refers to approaches and
techniques that involve measurement, numbers, or frequency, and which provide
data that is statistically reliable and classifiable, e.g. blood pressure tests,
temperature, blood and urine sampling and analysis.
Service delivery in the context of this unit standard refers to both the provider of
services to clients, including but not limited to: government agencies, nongovernmental organisations, community trusts, health facilities, specialists units
within District Health Boards; as well as the type of services provided, including but
not limited to: clinical, social or cultural advice, rehabilitation, therapeutic treatment
and interventions, counselling.
Outcomes and evidence requirements
Outcome 1
Describe the rationale for, and methods of, collecting client information as a health
assistant.
Evidence requirements
1.1
The rationale for collecting client information is described in terms of the
contribution of the information to client care and the organisation’s service
delivery.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
1.2
The methods used for collecting client information are described in terms of the
organisation's policies and procedures.
Range
1.3
27464 version 1
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evidence is required for three methods;
methods may be quantitative and/or qualitative;
methods may include but are not limited to – tests, screening,
questionnaires, surveys, sampling, interviews, observation.
Requirements for collection, storage, access, and disclosure of client
information are described in accordance with the Consumers' Rights and
Privacy Codes.
Outcome 2
Collect client information as a health assistant.
Range
evidence is required for three clients.
Evidence requirements
2.1
Client information is collected in accordance with the directives of the delegating
health professional(s), the boundaries of own role as a health assistant, and the
organisation’s service delivery and collection methods.
Range
evidence is required for three different collection methods;
methods may be quantitative and/or qualitative;
methods may include but are not limited to – tests, screening,
questionnaires, surveys, sampling, interviews, observation.
Planned review date
31 December 2016
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
17 June 2011
N/A
Consent and Moderation Requirements (CMR) reference
0024
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27464 version 1
Page 4 of 4
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the Community Support Services Industry Training Organisation Limited
info@careerforce.org.nz if you wish to suggest changes to the content of this unit
standard.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016