BUMPER TO BUMPER + COVERAGE CLARIFICATION
1992 - 2014 Ford/Mercury 36 months or 36,000 miles PLUS
1991 - 2014 Lincoln 48 months or 50,000 miles PLUS
Maintenance and Wear
Parts replaced because of normal maintenance and wear are not covered by warranty and are the owner’s
responsibility. Examples are:

Maintenance items such as spark plugs, oil changes, oil filters, tire rotation, and
polishing.

Adding oils, lubricants and other fluids (except A/C systems).

Wear items such as wiper blades, brake linings/pads, and clutch linings.
Covered warranty repairs are for Defects in material or workmanship and are covered by Ford’s warranty for
the component being replaced. Coverage is determined by the part that caused the repair. Parts related to the
causal part are covered for as long as the part that caused the failure is a covered.
2010-2014 Ford/Lincoln/Mercury vehicles brake pad/lining replacements are not covered beyond 12 months or
18,000 miles: whichever occurs first. However, limited coverage for these conditions will be provided for the
first 12 months in service or 18,000 miles, whichever occurs first, even when caused by normal wear.
2010-14 Lincoln Complimentary Maintenance
Complimentary schedule maintenance plans apply to these vehicles. Check Oasis to see which pplan
applies to a the customer’s vehicle. These are limited maintenance plans all of the wear items are not
includede in these plans. This will be reflected on Oasis as a Valued Lincoln Customer contract and a
multipoint inspection applies if completed for MULTI 0.2.
Adjustments and Alignments
Service adjustments and alignments which are from defects in material or workmanship are covered for the
full Bumper to Bumper warranty.
Note: Wheel and tire balancing & wheel alignment are covered for 12/12 all model years (Once only for
each item and when the vehicle has not been modified).
Notice: Wiper blades are only covered for 6 Months for a defect only.
2007-14 Extension of Powertrain Coverage:
Effective with 2007 and subsequent Model Year Ford, Lincoln, and Mercury passenger cars and light trucks
sold in the United States, the powertrain warranty coverage period is added to 5 years/60,000 miles (Ford
Mercury) and 6 years/70,000 miles (Lincoln). All l 2007-2008 and newer models will not show the coverage
on Oasis because it is part of the New Vehicle Limited Warranty. There is no deductible that applies beyond
the Bumper to Bumper. Use the Parts Coverage Directory for Powertrain Warranty for a list of parts.
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Paint and Corrosion Coverage
Paint imperfections, caused by defects in factory material or workmanship, are covered by Bumper to Bumper
coverage.
With respect to damage due to environmental fallout and rail dust, when there is no defect involved and
therefore no warranty, our policy is to cover paint damage due to environmental fallout for 12
months/12,000 miles, whichever occurs first. This includes damage caused by airborne pollutants that attack
the paint surface (Use Program Code R23). This policy is stated in all car and light truck owner guides.
Corrosion Perforation
Corrosion resulting in a hole in the sheet metal (inside out) is covered 5 years/unlimited for model years of
1995-2014 (Program Code S36). This warranty only applies to sheet metal panels.
If body sheet metal has corrosion damage without perforation and the damage is not the result of abnormal
usage and/or extreme environmental conditions, the corrosion damage repairs are only covered within the
Bumper to Bumper period.
Damage, corrosion, and normal deterioration of paint and sheet metal that result from use and/or exposure to the
elements are not covered. Examples are stone chips, scratches, dings, dents, tree sap, hail, earthquakes,
windstorm, water or flood, lightning, bird droppings, and customer-applied chemicals.
Glass Coverage
Glass, including heating elements, are covered against defects in material or workmanship for the full Bumper
to Bumper warranty. On 2004-2011 model years stress cracks are only covered within 12 months in
service. Glass on 2012 and newer models are only covered for 6 months. Damage such as stone chips,
accidents, abuse, environment, wind, hail, and earthquakes are not covered. Before replacing a rear glass for
defroster concerns refer to TSB 04-24-05. Better support!
Light Bulbs
Interior and exterior light bulbs are covered for the full Bumper to Bumper warranty. Examples are: highmount stop light, instrumentation lights, cabin lights, underhood, headlamps, tail lamps, turn signal lamps and
trunk lights.
Battery
Batteries are covered against defects in factory-supplied materials and workmanship. Labor to test and replace
the battery along with the tow is covered in full during the battery warranty coverage.
This also applies to 1996 and newer OEM batteries replaced after expiration of 12 months.
Lincoln
96’ - 08’ 100% battery coverage with no pro-rata for 48 months/50,000 miles
Ford/Mercury
96’ - 08’ 100% battery coverage with no pro-rata for 36 months/36,000 miles
Beyond Full Coverage
Replacement battery installed on or after October 1, 1992 receives the full Motorcraft Aftermarket Service
installed Battery Warranty for 60, 72 or 84 months pro-rata after 12 months free replacement period (including
labor and towing if dealer installed). This only applies when the customer pays a percentage of pro-rata.
Safety Restraint Coverage
1989 – 2006 Model cars and light trucks - 5 years/50,000 miles.
NOTICE: 2007-12models are covered for 5 year/60,000miles. Covers safety belts, air bags, and related
components listed in Parts Coverage Directory.
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Towing Coverage
Towing is covered under the Roadside Assistance program that is in effect for the duration of the Bumper to
Bumper coverage or under the Powertrain coverage period for all 2007-14 vehicles. Beware that many ESP
plans also will have Roadside program thru the ESP contract. The customer or dealer must contact the
Roadside program headquarters to obtain a free tow. If towing is required but the vehicle is outside the above
guidelines then Ford will pay it on the warranty repair if the part is covered by a Ford warranty or program as
long it is reasonable.
7.3, 6.0, 6.4 or 6.7 Liter Power Stroke Diesel Engine Warranty 94 - 14
Certain direct injection diesel engine components are covered against defects in factory-supplied material or
workmanship for 5 years or 100,000 miles, whichever occurs first.
“F” for a 7.3 Liter and a “P” for a 6.0, “R” for a 6.4 Liter in the eight position of the VIN)
 Only a Trained Technician in Diesel 51 and 52 categories may complete the work.
 Refer to the Parts Coverage Directory under Diesel Engine for covered components.
 Check at the back of each year Emissions Coverage Sections for the Diesel Engine coverage.
 Parts not covered are the transmissions, alternator, starter, axles and some fuel pumps etc.
 Make sure a diesel diagnostic sheet is completed and retained when completed.
 Verify that proper maintenance is completed per the owners maintenance guide.
Tire Warranty Coverage
Under the New Vehicle Limited Warranty, Bumper-to-Bumper Coverage tires are covered for defects in factorysupplied materials or workmanship. Ford authorized dealers will repair, replace or adjust all tire defects
described in the Warranty and Policy Manual.
2004-2014-model year a tire vibration or ride harshness and uneven or rapid tire wear are not covered.
However, limited coverage for these conditions will be provided for the first 12 months in service or
12,000 miles, whichever occurs first, even though caused by maintenance and wear items such as wheel
alignment or tire balancing(Except for the NEW F-150 this is covered 36/36).
All 2007-14 models the tires are pro-rata after 12,000 miles. Refer to the list below for percentages:
12,001-24,000
60% paid by Ford
24,001-36,000
30% paid by Ford
36,001-50,000
15% paid by Ford Lincoln vehicles only (All tires have a 25% mark-up)
If a tire is damaged during the warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, the
tire could be replaced by Ford Motor Company as related damage under warranty with proper technician documentation.
When replacing tires ONLY replace with the same tire type only
When returning tires be sure that the appropriate tire manufacturer warranty document is completed and the
customer signs the form. Missing a customer signature or DOT codes could be grounds for a charge back.
DOT codes for both the OLD and NEW tires are required to be documented on the hard copy or in the computer
system. DOT codes will include 10-12 characters with four numbers at the end which is the date code and are
found apart from the other characters. Tire depth MUST also be documented on the repair order.
2005-2012 Escape Hybrid Unique Components 8 years/100,000 miles
 Electronically Controlled Continuously Variable Transmission (eCVT) 7000
 High Voltage Battery 10B759
 DC/DC Converter 14B227
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
All these parts require approval before they are replaced.
Emission Defect Warranty
1995-2014 Ford /Mercury 3 years or 36,000 miles
1995-2014 Lincoln 4 years or 50,000 miles
Most models (1995 through 2014) that have a catalytic converter and the electronic emissions control unit
(PCM - the onboard emissions diagnostic device) are covered for 8 years or 80,000 miles (whichever
occurs first). Trucks over 8500 GVW are only covered for 5/50. Please check the Coverage Directory.
Component failure MUST serve emission related function in order to be covered by emissions warranty.
Diesel engines and trucks over 8500 GVW generally have a 5 year or 50,000 mile warranty on certain
parts listed in the Parts Coverage Directory (Refer to the back of each year coverage section for
emissions). Deductible may be waived if these parts are covered by Emissions warranty.
PCM Reprogramming - 2006 and newer models will ONLY be covered if a TSB or other printed information
advises you to reprogram the PCM for the vehicles concern.
California Emissions Defect Warranty Coverage Guidelines
The defect warranty:
 Applies to all 1998 and previous model year California certified vehicles regardless of the state where the
vehicle was sold or is registered.
 Applies to all 1999 thru 2011 model year vehicles that are certified for sale in California and are registered
in California, New York, Vermont, and Massachusetts.
 Be careful of the GVW ratings within the charts along with the footnotes.
 The state in which a vehicle is repaired does not affect it’s eligibility for California Emissions Coverage.
CALL US WITH QUESTIONS PLEASE!!!!
Notice: Revised 2/14/2014
Summers Dealer Services, Inc.
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989.348.9755