1. Describe the journey of Unit Based Teams at Kaiser

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Opportunity of Our Lifetime: Advancing the Healthcare Team
Wednesday, November 2, 2011
Agenda
7:00 – 8:00 am
Registration, Continental Breakfast and Exhibit Viewing
8:00 – 8:15 am
Welcome and Introductions
Terry Bream, Administrator, Ambulatory Clinical Services, SCPMG
8:15 – 8:45 am
The Story of Teamwork – A Journey with Breast Cancer
Sandy Dingess, NP
At the conclusion of this presentation attendees will be able to:
1. Discuss the importance of a medical team in diagnosis, treatment and
follow up for patients with breast cancer
2. Describe each team members contribution to the care delivered at each
phase of the disease process
3. Discuss importance of non-medical support systems/team members in
the treatment process
8:45 – 9:45 am
Unit Based Teams - Stories of Determination and Success
Anjali Bedi, Ph.D. - Practice Leader, Inpatient Care Experience, Kaiser
Permanente, Labor Management Partnership
Outpatient UBT – Kaiser West Los Angeles
Lynn Ender, RN, Kaiser, West Los Angeles, OB/GYN
Kristin McMahon, MPH, RN, MSN, West Los Angeles.
OB/GYN
Fatemeh Khaghani, RN, Ed.D., Dept. Admin., OB/GYN and Genetics,
West LA
Inpatient UBT – Kaiser Irvine
Ruby Gill RN, MBA, Clinical Director, Med - Surg – Tele, KPOC-Irvine
Mervin Francisco, Assistant manager
Mary-Anne Gregorio, Charge RN
Milan Rama, Charge RN
Christy Garcia, Charge RN
Sarika Bhakta, Charge RN
Hannah King, Director, Unit Based Teams Service Quality, National
Service Quality
At the
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3.
9:45 - 10:15 am
conclusion of this presentation attendees will be able to:
Describe the journey of Unit Based Teams at Kaiser Permanente
Discuss the key elements of a successful Unit Based Team
Describe successful UBT projects and steps taken to become successful
Break & Exhibit Viewing
10:15 - 11:15 am
Inspiring Innovation
Dr. John Mattison, Chief Medical Information Officer, SCPMG
At the conclusion of this presentation attendees will be able to:
1. Identify the new technologies that will play a critical role in healthcare for
the future.
2. Define Kaiser Permanente’s unique opportunity and roil in the new
technologies for healthcare.
3. Explain how the participant can place the KP member first in deploying
the new technologies.
11:15 - 12:15 pm The Importance of Teamwork and Innovation
Dr. Jack Cochran, Executive Director, The Permanente Federation
At the conclusion of this presentation attendees will be able to:
1. Discuss the importance of teamwork in a healthcare organization and
how ineffective teamwork can compromise the entire organization
2. Describe how teamwork has evolved within the Kaiser organization and
how the improvements in patient satisfaction are a direct result of
teamwork
3. Discuss how innovation has propelled Kaiser Permanente to the forefront
of health care and how important innovation is to the field of health care.
12:15 - 1:15 pm
Lunch
1:15 - 2:15 pm
Health Care Reform: The Impact on Kaiser Permanente
George Di Salvo, SVP, Finance, Chief Financial Officer, SCMPG
At the conclusion of this presentation attendees will be able to:
1. Discuss the federal health care reform plan and the impact it will have on
the nation’s health care.
2. Discuss the impact health care reform will have on Kaiser Permanente.
3. Describe the steps that Kaiser is taking in the preparation for health care
reform.
2:15 - 2:30 pm
Break & Exhibit Viewing
2:30 - 4:00 pm
Pulling it all Together: Your Own Personal Opportunity of a Lifetime
Barbara Glanz, CSP, 2011 Inductee, Speaker Hall of Fame,
Barbara Glanz Communications, Inc
At the conclusion of this presentation attendees will be able to:
1. Learn several new models which will exemplify the choices that we
have in any interaction.
2. Experience the elements of a fully engaged workplace through the
acronym CARE.
3. Leave with at least 6-8 immediately applicable action ideas.
4. Find new hope through stories of ordinary people who are making a
difference.
4:00-4:15pm
Certificate Distribution – In Exhibitor Room
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