Central Milton Keynes Medical Centre
68 Bradwell Common Boulevard
Bradwell Common
Milton Keynes, MK13 8RN
Telephone: 01908 605775
01908 295653/7
Fax:
Website
www.cmkmc.co.uk
When the surgery is closed call 01908 605775
Welcome to C M K Medical Centre
We are a busy urban practice consisting of ten GPs, 1 Registrar, a nurse Practitioner and four
practice nurses with district nurses, health visitors and midwifery services. We work
closely together for the benefit of the patients.
We believe that we provide a choice of personal care with a wide range of medical interests. In
line with modern practices we use a comprehensive computer service which is now a key tool in
patient care, record keeping, prescribing and preventative medicine.
We are a training practice which involves fully qualified doctors (registrars) working with us to
become General Practitioners. Occasionally, we may also have medical students working
alongside our doctors and at such times you will be asked permission for these professionals to
be present during your consultation. You do, of course, have the right to refuse.
Vitamin D
Are you taking enough Vitamin D? Children under 5, pregnant women and breast feeding
mothers are encouraged to take Vitamin D supplements. Read about it in the following
leaflets;
Vitamin D & Folic Acid for pregnant women & breast feeding mothers
Vitamin D for children - Patient information leaflet
Protected Time - Tuesday 22nd January
We will be closed between 12noon and 5pm. If you need to see a doctor or require advice during
this time please contact NHS Direct 0845 46 47 or Urgent Care Services on 01908 201022
Please Note 301 patients did not attend their appointments during October.
We removed 2 patients from our list during September due to the number of appointments they
had not attended without cancelling, (warning letters are sent before this stage).
Opening Times
Monday
8.00am - 6.30pm
Tuesday
8.00am - 6.30pm
Wednesday
8.00am - 6.30pm
Thursday
8.00am - 6.30pm
Friday
8.00am - 6.30pm
Weekend
closed
Telephones are manned between 8.30am and 6.30pm Monday to Friday
Please note: appointments cannot be made until 8.30
Consulting Times
Monday
Morning
Afternoon
8.30am - 1.30pm
3.00pm - 6.00pm
Tuesday
8.30am - 12.00pm
3.00pm - 6.00pm
Wednesday
8.30am - 12.00pm
3.00pm - 6.00pm
Thursday
8.00am - 12.00pm
3.00pm - 6.00pm
Friday
8.00am - 12.00pm
3.00pm - 6.00pm
Weekend
closed
closed
When We Are Closed
In common with 90% of Milton Keynes doctors, our out of hours calls are dealt with by a cooperative of doctors – MKUCS.
Please telephone 01908 605775 to receive information regarding out of hours service.
You may be given advice, asked to visit the centre that are within the grounds of Milton Keynes
Hospital or be visited by the doctor on call.
NHS Direct
In the case of urgent need when the practice is closed you can call NHS Direct
(www.nhsdirect.nhs.uk/) (0845 4647) to speak to a triage nurse. Your needs will be assessed and
advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery
re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Appointments
We operate an appointment system of 10 minute consultations with doctors and between 10 and
20 minutes with practice nurses.
Appointments can be booked up to 6-8 weeks in advance plus routine appointments are available
on the day.
Please ask reception regarding our On-line appointment bookings.
If you need to see a doctor urgently and all routine appointments are booked you may be offered
an emergency appointment. Please note that these are not for repeat medication, sick notes,
letters or routine problems.
Telephones are manned between 8.30 and 6.30 Monday to Friday.
A text reminder messaging services is available to all patients you will automatically be signed
up to this if you have given us a mobile number, if you do not wish to receive a reminder text
please speak to a receptionist.
It is important to cancel any appointments if they are no longer required. Please phone the
surgery or text a message to 07513 288933 please make sure that you quote your name, time and
date of appointment you wish to cancel (please note that this mobile number only accepts text
messages)
You can also cancel appointments via the on-line appointments service
Home Visits
The surgery with all its facilities, is the best place to hold a consultation, however, home visits
will be made if:
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as a result of your illness, you are unable to be transported to the surgery.
the doctors consider that it would be medically unsafe for you to attend.
Requests for home visits should be made before 10.00am.
Repeat Prescriptions
Some patients who are receiving long term medication may be authorised by the doctors to have
a repeat prescription. The left hand sheet of the prescription is used by the chemist to dispense
the medication. The right hand sheet (request slip) is retained by the patient and used when
medication is next required.
To request a repeat prescription :
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Send your request slip by post or bring it to the surgery indicating clearly which items
you require. If you supply a stamped addressed envelope your prescription will be posted
back to you. (Please allow extra time for posting)
Some Chemists provide a prescription collection service and will dispense your
medication ready for collection. Please arrange this directly with the pharmacy.
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You can use our on-line appointment system to order medication, please contact the
surgery for a user name and password
Fax details of you request to 01908 295657 – please give all details as above
Some chemists will also deliver to your home.
Please give at least 2 working days notice for the prescription to be ready at reception and
longer if you require the pharmacy to collect it.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying
charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought
it reasonable to charge for those who can afford to pay for their medicines. Prescription
prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
From 1 April 2012, the charges are:
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Prescription (per item): £7.65
12-month prepayment certificate (PPC): £104.00
3-month PPC: £29.10
If you will have to pay for more than 3 prescription items in 3 months, or more than 13 items in
12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is
£7.65, whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.
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Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Clinics & Services
Minor Surgery
This is carried out by the doctor and assisted by the practice nurse.
This may include for example the removal or freezing of a wart or cyst, steroid injection for
painful bone conditions i.e. tennis elbow, frozen shoulder.
Contraception
Contraceptive services and advice, including contraception implant fitting service and
emergency contraception is available to all , please make an appointment with Ruth Tompsett
Nurse Practitioner.
For emergency contraception it is advisable to seek advice as soon as possible either at the
surgery during normal hours or after 6.30pm contact The Brook Clinic or MKUCS. These
services are entirely confidential and can be given either by your doctor or your local family
planning clinic.
Sexual Health
Sexually transmitted diseases are common and can affect any sexually active individual. If you
think you may have a sexually transmitted disease you can seek confidential advice from your
doctor or from Milton Keynes sexual health clinic: Tel No: 0300 303 8273.
HIV testing drop-in clinic
This is available at CMK Medical Centre every Wednesday between 15.00 - 18.00. There is also
a drop-in clinic on Mondays 13.00 - 16.00 at Fishermead Health Centre, Fishermead Boulevard
MK6 2LR.
Screening
Some diseases can be prevented or treated more successfully through early detection by
screening. In view of this we encourage our patients to attend for the following procedures:
Cervical Screening (Smear test)
A recall system exists to call eligible women between the ages of 25 and 64 years for regular
smear tests according to national protocols. Appointments are made with the nursing staff.
Routine Breast Screening
Arranged by the health authority, is available to all women between 50 and 70 years of age.
Patients are informed of their appointment by letter. A leaflet containing further details is
available t at the surgery. “Breast Awareness is encouraged in all women of all ages.
Bowel Cancer Screening
Bowel screening is available to all patients between the age of 60 - 69. You will be contacted by
letter
Testicular Self Examination
It is important that all men, particularly those aged 15-40, examine their testicles regularly and
they are aware of any changes, e.g. pain, swelling etc, that may be of concern. Information is
available at the surgery.
Clinics and Other Services
Cervical Smear
Screening
Maternity Care
Diabetes
Family Planning Advice
Asthma
Child Obesity
Child & Baby
immunisation
Contraceptive implant
fitting
Smoking Cessation
Healthy Heart
Baby Clinic
Travel Advice and
immunisation
Coronary Heart Disease
Minor Surgery Clinic
All patients who feel they would benefit from attending one of our clinics are welcome to discuss
an appointment with our reception staff.
Test Results
Test Results
Please telephone for results of blood tests or x-rays between 10.00 – 3.00 whenever possible.
Blood tests and xrays take a minimum of 5 working days, although some tests do take longer.
Please note it is the patient’s responsibility to collect their own test results. Due to
confidentiality, results will not be give to a 3rd party unless consent has been given by the
patient.
If you would like to be notified by email regarding test results please contact the surgery. You
would only be contacted by email if you needed to be seen or collect a prescription
Health Visitors & Baby Clinic
The Health Visiters at the surgery run several clinics/sessions on a regular basis these are:
A baby clinic every Wednesday between 1.30pm - 3pm. This is a drop in clinic no appointment
is necassary.
An immunisation clinic is also held on a Wednesday between 12.30pm - 4.00pm appointment times are
sent for this clinic but drop ins are accepted if you are unable to make your alloted date/time.
A family drop in session is available on Thursday mornings from 10am - 11am.
A breast feeding group meets on a Thursday morning between 11.15am - 12.15pm
All childern under 5 are invited for regular developements checks.
Please contact the health visitors for any further information regarding the above, by phoning the surgery
between 9am - 10am or 4pm - 5pm. There is an answerphone for any messages.
Registration
New Patient Registration
All new patients registering with the practice are asked to complete a simple medical
questionnaire, following this you may be invited for a Health Check with the Nurse.
If you wish you can make an appointment for a Health Check at any time
Practice Area
Our practice covers:
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Central Milton Keynes
Bradwell Common
Heelands
Oldbrook
Conniburrow
Bradwell Village
Campbell Park
Loughton
New Patient Registration Requirements
Confidentiality
Confidentiality
The surgery holds manual and computerised records on all its patients.
This data is entirely secure and confidential and we are registered under the Data Protection Act
1998.
All staff who have access to medical records are obliged to observe strict rules of confidentiality
Under the Access to Medical records Act 1990, patients may view their records, although a small
charge will be made.
Records are used by the NHS for financial audit purposes and for anonomysed research to
monitor and improve health care.
If a patient wishes to be excluded from anonomysed research, then they should write to the
practice manager.
Exclusion from research will not affect your treatment.
Please inform the surgery of any change to your details ie name, address, telephone number
Medical Records
Medical Records may on occasions be inspected by other doctors for the purposes of training and
education. You do, of course, have the right to object to this but we would ask that any objection
is put in writing to the Practice Manager.
Freedom of Information
The ICO has published a new Model Publication Scheme that all public authorities are required
to adopt.
Model Publication Scheme - further information
(www.ico.gov.uk/upload/documents/library/freedom_of_information/introductory/freedom_of_in
formation_factsheet.pdf)
Comments & Complaints
Comments & Complaints
We operate a zero tolerance for both physical and verbal abuse.
We try our utmost to give you the best possible service, if however, you have cause for concern,
we operate an in house “Practice Complaints procedure”.
Please ask reception for one of our complaints procedure leaflets. This does not affect your
rights.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for
remedy’ in relation to complaints handling and involves:
1.
2.
3.
4.
5.
6.
Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or
complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.
Last Years patient survey Results & Report
2011/2012 Survey Report
2011/2012 Survey Results
Health Information
Vitamin D
Are you taking enough Vitamin D? Children under 5, pregnant women and breast feeding
mothers are encouraged to take Vitamin D supplements. Read about it in the following leaflets
Vitamin D & Folic Acid for pregnant women & breast feeding mothers
Vitamin D for children - Patient information leaflet
Staff Vacancies
Change of Personal Details
It is important that you let us know if:
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You move – if this is out of our area you will need to register at a different practice.
Your name changes – Legal documents are now required
Your change your email address
You change your home telephone number
You change your mobile number (especially if you are signed up to text message
reminders)
We may need to contact you urgently so it is important that the details we hold are up to date
Useful telephone numbers
TVPCA
0118 918 3333
Milton Keynes Hospital
01908 660033
Saxon Clinic
01908 665533
Willen Hospice
01908 663636
Bletchley Community Hospital 01908 376415
Brook Advisory Clinic
01908 669215
Genito-Urinary Medicine
01908 243860
(VD/HIV Counselling)
Social Services
01908 691691
Citizens Advice
08701264050
Alcoholics Anonymous
01582 484948
Relate Marriage Guidance
01908 310010
Pegasus Drug & Alcohol
01908 668603
Police
Chemists
Boots Bradwell Common
Boots CMK
Chapharm
Lloyds
Superdrug
Cox and Robinson
08458505505
01908 607179
01908 607327
01908 320392
01908 314870
01908 673271
01908 669590
Vaccination Schedule
Children's Immunisation Schedule
Immunisation clinic at CMK is held every Wednesday between 12.30pm - 4.00pm (times may
vary during the holiday periods please contact the surgery)
Here's a checklist of the vaccines that are routinely offered to everyone in the UK for free on the
NHS, and the age at which you should ideally have them.
2 months:
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Diphtheria, tetanus, pertussis (whooping cough), polio and Haemophilus influenzae type
b (Hib, a bacterial infection that can cause severe pneumonia or meningitis in young
children) given as a 5-in-1 single jab known as DTaP/IPV/Hib
Pneumococcal infection
3 months:
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5-in-1, second dose (DTaP/IPV/Hib)
Meningitis C
4 months:
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5-in-1, third dose (DTaP/IPV/Hib)
Pneumococcal infection, second dose
Meningitis C, second dose
Between 12 and 13 months:
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Meningitis C, third dose
Hib, fourth dose (Hib/MenC given as a single jab)
MMR (measles, mumps and rubella), given as a single jab
Pneumococcal infection, third dose
3 years and 4 months, or soon after:
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MMR second jab
Diphtheria, tetanus, pertussis and polio (DtaP/IPV), given as a 4-in-1 pre-school booster
Around 12-13 years:
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Cervical cancer (HPV) vaccine, which protects against cervical cancer (girls only): three
jabs given within six months
Around 13-18 years:
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Diphtheria, tetanus and polio booster (Td/IPV), given as a single jab
65 and over:
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Flu (every year)
Pneumococcal
HPA Childrens Vaccination Schedule
Click here
(www.hpa.org.uk/webw/HPAweb&Page&HPAwebAutoListDate/Page/1204031508623?p=1204
031508623) for the recommended HPA vaccination schedule
Seasonal Flu Vaccination
Influenza – flu – is a highly infectious and potentially serious illness caused by influenza viruses.
Each year the make-up of the seasonal flu vaccine is designed to protect against the influenza
viruses that the World Health Organization decide are most likely to be circulating in the coming
winter.
Regular immunisation (vaccination) is given free of charge to the following at-risk people, to
protect them from seasonal flu:
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people aged 65 or over,
people with a serious medical condition
people living in a residential or nursing home
the main carers for an elderly or disabled person whose welfare may be at risk if the carer
becomes ill
healthcare or social care professionals directly involved in patient care, and
those who work in close contact with poultry, such as chickens.
These links all come from trusted resources but if you are unsure about these or any other
medical matters please contact your doctor or pharmacist for advice
Travel Information
If you require any vaccinations relating to foreign travel you need to make an appointment with
the practice nurse to discuss your travel arrangements. This will include which countries and
areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
Europe & Russia
North America
(www.fitfortravel.scot.nhs.uk/destinations/europe-(www.fitfortravel.scot.nhs.uk/destinations/northrussia.aspx)
america.aspx)
Central America
South America
(www.fitfortravel.scot.nhs.uk/destinations/central(www.fitfortravel.scot.nhs.uk/destinations/southamerica.aspx)
america.aspx)
Caribbean
Africa
(www.fitfortravel.scot.nhs.uk/destinations/caribbean.aspx) (www.fitfortravel.scot.nhs.uk/destinations/africa.aspx
Middle East
Central Asia
(www.fitfortravel.scot.nhs.uk/destinations/middle(www.fitfortravel.scot.nhs.uk/destinations/asiaeast.aspx)
%28central%29.aspx)
Australasia and Pacific
East Asia (www.fitfortravel.scot.nhs.uk/destinations/asia(www.fitfortravel.scot.nhs.uk/destinations/australasia
%28east%29.aspx)
-pacific.aspx)
It is important to make this initial appointment as early as possible - at least 6 weeks before you
travel - as a second appointment will be required with the practice nurse to actually receive the
vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second
appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and
above the normal prescription charge. This is because not all travel vaccinations are included in
the services provided by the NHS.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and
guidance to help you get the most out of your holiday. To visit please click:http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf
(ec.europa.eu/publications/booklets/eu_glance/86/en.pdf) (this is a large document and may take
a minute or two to view)
Staff Details
Doctors
Dr Jolly Zachariah
MB, BS, MRCS, LRCP, FP.Cert (Eng 1981) SENIOR
PARTNER
Dr Susan
Weatherhead
MBBS, MRCGP, DCH, DRCOG, DFFP (Eng 1982)
Dr Emma Huish
MB, BS, MRCGP, DFSRH (Eng 1989)
Dr Stephen Norman
MB, CHB, MRCGP, DFFP (Eng 1980)
Dr Shahid Amin
MBBS, MSSc, FRCS
Dr Frances Webster
MBBS, MRCGP DFSRH (1990)
Dr Edward Sivills
MB ChB (2001, Bristol) MRC GP
Dr Cheryl Manna
BSc (Hons),MBBS,MRCGP, DRCOG
Dr Nessan Carson
MBBS, FRCGP, DRCOG, DFSRH, DOccMed
Dr Shikha Puri
MBBS, MRCGP
Dr Caroline Wood
GP Registrar
Dr Vivake Roddah
Long term Locum
Nurse Practitioners
The nurse practitioner is trained to diagnose and treat illness and may be
the person you see when you book an emergency appointment. She is
able to issue prescriptions in some cases.
Ruth
Tompsett
Nurses
Our specialist nurses currently run clinics for appointments between
10 and 20 minutes. When making an appointment with the practice
nurse you will be asked the reason, this is to allow the correct amount
of time to be allocated.
Kim Cassidy
Sarah
Chappelhow
Jane Grisdale
Karen Care
Healthcare Assistants
Our health care assistants are available to help you with blood pressure
readings, new patient health checks, ECG’s, Diabetic checks and blood
tests.
Caroline
Phillips
Betty
Barker
Emily
Pashen
Practice Management
Mrs Jan King
Business Manager
Miss Georgina Price
Data & Information Manager
Mrs Yvette Baker
Office Manager
Community Midwives
During your pregnancy our practice midwife runs regular Antenatal
clinics, and will supervise your care. Contact via the surgery.
Vicky
Kye
Janeta
Watts
Community Nurses
District Nurses provide skilled nursing care and can help patients to
become as independent as possible within their own home, they can
also liaise with other agencies (eg occupational therapy social
services). They will advise and support families/carers on a healthy
life style and how to prevent complications from their disease. Contact
via the surgery.
Helen Lyne
Kate
Devanney
Emily
Pashen
Mrs Tracy
GormleyParker
Health Visitors
Specialist nurses are attached to the practice who are trained in child
development and health education to provide advice, information and
support to all families. Patients may contact them at the surgery. They
also offer Family Drop in clinic (Thursday am), parenting classes,
development assessments, behavior clinics, healthy life style groups and
baby clinics. Please phone for details.
Lynne
Courtney
Linda
Wilkinson
Penny
Claydon