Response 10x
Response 10 features
Response 10x feature summary and FAQ
A summary list of features for Version 10:
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Gift Cards – gift card issue, balance, redemption, and fulfillment available to call center, mail
order, and web orders. WTG Gift Card service subscription required.
Channel Manager support for CommerceV3 shopping cart (more carts to be added over time,
and automatically supported by Version 10) Channel Manager will add many internet-related
features to Response. Channel Manager support for CommerceV3 is included as a standard
feature of Version 10. Other Channel Manager features (other shopping carts, dropship
functionality, pricing TBD).
Accounting integration with Quickbooks (chart of accounts can be mapped to Quickbooks chart
of accounts, and summary posts made via ledger entries) Uses Quickbooks SDK. This is a
phased approach, see below. Accounting integration is a standard feature.
Visual Workflow (customizable flow diagrams can be used/created/customized)
Vendor Returns (items can be returned to vendor for repair, replace, or credit)
Import/Confirm DropShip Pos (DropShip Pos can be imported with ship date and tracking info
from a file, instead of receiving DropShips individually)
Certona Resonance recommendations available to order entry operator for phone orders
(requires service from Certona)
Record Tags – large amounts of data can be appended to records
Related Items (for up-sell, cross-sell), no more free-form entry into text prompts required
New Imports
o Product Class Import (import button on the Product Class maintenance view)
o Category Import (orders > import > configure Commerce V3 connector > ” button for
item and category mgmt”)
o Category/item Import (orders > import > configure Commerce V3 connector > ” button
for item and category mgmt”)
o Related Item import (up-sell, cross-sell, text prompts)
o Import receipts and adjustments
Find a customer by credit card number
Security features
o Extended password support (no more 5-character limitation on login password)
o Re-key credit card data
re-key = re-encrypt using a new key. example: the current encryption key is
compromised and you want to change it. you must re-key (or re-encrypt) using a new
key. it uses the OLD key to decrypt, and the NEW key to re-encrypt.
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o PA-DSS certification forthcoming
Platform support
o Compatible with SQL 2005, SQL 2008
o Compabitle Windows Vista, Windows 7
o Optimized SQL, no more .TD files (still uses driver for most operations)
___________________________________________________________________________
CoLinear Systems, Inc.
1 of 6
update: 05/29/2009
Support email: support@colinear.com
http://support.colinear.com/doc
Response 10x
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Response 10 features
o SQL Failover support (can specify alternate SQL Server to use in case of connection
failure)
Category and product tree load improvements (dramatic speed improvement, especially with
large # of categories)
Can mark a product class as "inactive"
Warehouse Picklist is now a Crystal Report
Purchasing
o Can print purchase orders by vendor ID
o Can "Save & Print" a PO without entering PO Print
Full HTML support in text prompts (images, hyperlinks, etc)
Address correction (requires CASS subscription)
o Delivery Point Verification (DPV) (an address may be valid, but undeliverable)
o Optimized detection and marking of Residential/Commercial addresses
Continuity improvements (requires continuity module)
o Support of complex autoship behaviors, skip shipments, free trial offers
Outbound Telemarketing (requires telemarketing module)
o New scripting support to add extra data to "todays call list"
o New callback features
NCOA / Peachtree Data formats standardized
o Version 10 supports the latest Peachtree Data specification
Multiple Contacts per Customer
o Currently under development, allows you to specify A/R and CC billing contacts,
purchasing contacts, and associate these with a customer or order
(new Tables #348 CONTACTS, and #347 CNTCTYPE)
 Contact types can determine functionality: For Example
 CC Billing Address
 A/R Invoice Address
 Default ShipTo(s) for the customer
 User-Defined Contact Types (e.g. gift address)
___________________________________________________________________________
CoLinear Systems, Inc.
2 of 6
update: 05/29/2009
Support email: support@colinear.com
http://support.colinear.com/doc
Response 10x
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Response 10 features
RCK changes to support the major version 10 enhancements (gift cards, etc. ) Will require
RCK.dll build 9.0.0.28 or greater
Complete documentation rewrite (outsourced, and currently underway) to include new user
guides, context sensitive help, and web help.
And dozens of other usability enhancements, visual changes, and bug fixes.
We are creating short video demonstrations of the major version 10 enhancements which should be
available for viewing in a few days. We'll post a notice at that time to let you know.
___________________________________________________________________________
CoLinear Systems, Inc.
3 of 6
update: 05/29/2009
Support email: support@colinear.com
http://support.colinear.com/doc
Response 10x
Response 10 features
FAQ
Are all of the features listed above complete?
Most are complete. Some will employ a "phase in" approach where the available functionality will
expand over time (e.g. Channel Manager/CommerceV3, Quickbooks, PA-DSS features, etc). We will
detail the depth of functionality for each new feature along with video demonstrations in the coming
days.
When can I install it, what is the procedure, and must I do a trial
conversion?
You may schedule your version 10 upgrade at your convenience starting May 1, though we will not
schedule more than two upgrades to occur in the same week during May, and no more than four per
week thereafter in order to give the upgrades full/undivided attention from our support staff. Because
the risk of something going wrong is very small, and because the upgrade is similar to normal
maintenance releases, a trial conversion is not required. That said, we do still recommend a trial
conversion whenever possible. The upgrade process should take no more than an hour to run, and in
most cases will finish in less than half of that time.
What happens if we stay on version 9 and never upgrade?
The cost to support version 9 will increase over time and, eventually, support won't be available at all.
No software company can support older products forever. No enhancements can be made to version 9,
only critical bug fixes.
Will the installation of version 10 affect any of my custom Crystal
Reports or any other custom scripting?
In most cases, no. Version 10 adds fields and tables, none are taken away and no field names are
changed. An updated Response Data Reference Guide for Version 10 will be available soon and will
detail all of the changes to the Response database schema.
Will I have everything I have now in version 9 when I upgrade to
version 10 at no additional charge other than the upgrade price quoted
in the email?
Everything you licensed in version 9 will be active and available in Version 10. Nothing will be taken
away.
How can I tell if Version 10 installed successfully?
You’ll be notified of any errors during the conversion process. You should review your conversion log
and also forward it to support@colinear.com for our review. And be sure to run some of your routine
tasks to ensure that everything is working correctly before going into full production.
Response V10 says that a subscription to WTG Card services is required. My website
has this functionality already. Can we leverage that into Response and not another card
service? If not, are there plans to make it possible to do this?
Version 10 gift cards are specific to the WTG card services (http://www.wtgcard.com), which is a private
label gift card service (not like visa gift cards). The problem with using your website gift card service is
that the call center and the storefront would know nothing about the cards purchases on the website
(without opening up the website and dealing with it). It may be possible to "convert" existing gift card
___________________________________________________________________________
CoLinear Systems, Inc.
4 of 6
update: 05/29/2009
Support email: support@colinear.com
http://support.colinear.com/doc
Response 10x
Response 10 features
numbers/balances to WTG Gift Cards, but that would also require changing your website to support the
gift cards. Please provide more information on which gift card service you are using, and how your
website currently integrates.
___________________________________________________________________________
CoLinear Systems, Inc.
5 of 6
update: 05/29/2009
Support email: support@colinear.com
http://support.colinear.com/doc
Response 10x
Response 10 features
TECH: Document modification history
05/10/09: document created
05/29/09: update
6/22/09: added memo regarding Peachtree/ncoa update
7/27/10: added a definition of “re-key” on page 1 
___________________________________________________________________________
CoLinear Systems, Inc.
6 of 6
update: 05/29/2009
Support email: support@colinear.com
http://support.colinear.com/doc