2011 PM’S AWARDS FOR EXCELLENCE IN PUBLIC SECTOR MANAGEMENT
PRIME MINISTER’S AWARDS FOR
EXCELLENCE IN PUBLIC SECTOR
MANAGEMENT
NOMINATION GUIDELINES
2011
2011 PM’S AWARDS FOR EXCELLENCE IN PUBLIC SECTOR MANAGEMENT
INSTRUCTIONS
There are six steps that you need to complete before you submit your finished nomination.
They are:
1.
Complete the Coversheet;
2.
Write an Outcome Statement;
3.
Write a twenty-word project description
4.
Address the Assessment Dimensions and Criteria;
5.
Itemise relevant Supporting Evidence; and
6.
Review the Checklist to make sure that you have finished.
Electronic copies of the Nomination Brochure, Coversheet, Guidelines, Checklist and
Template are provided in the Nomination Kit zipped file available on www.act.ipaa.org.au.
1.
COVERSHEET
Please complete the Nomination Coversheet, which collects information about the
nominating organisation(s). Don’t forget that the Secretary/CEO of your organisation must
sign this coversheet.
2.
OUTCOME STATEMENT
Drawing on the results of your nominated project/initiative, in one page, please briefly
describe the project, the needs that gave rise to it, the proven superior or best practice
outcomes that have been achieved, and the planned future directions.
3.
PROJECT DESCRIPTION
Please provide a twenty-word statement that briefly describes your project or initiative.
4.
ASSESSMENT DIMENSIONS AND CRITERIA
For each of the four assessment dimensions and four assessment criteria, please use the
questions provided below to assist you in compiling relevant information in your nomination.
The schematic on the following page will also provide you with guidance in approaching the
preparation of your nomination.
These questions will help focus the content of your nomination on the requirements of the
Approach, Deployment, Results, Improvement assessment methodology, which is described
in detail in the Nomination Brochure. You should also refer to the Nomination Brochure for
guidance on format, length, copies and submission deadlines.
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2011 PM’S AWARDS FOR EXCELLENCE IN PUBLIC SECTOR MANAGEMENT
Please note that there is no expectation that every nomination will be able to answer every
one of these questions. Similarly the content of a nomination should not be limited by these
questions if the nominating organisation has additional relevant information that it wishes to
include. It is up to nominating agencies how to spread their response to each assessment
dimension over the four criteria or how explicitly to follow the guidance questions contained in
this brochure and the nomination template.
Schematic for Preparing a Nomination
CRITERION 1
Demonstrated
commitment to and
achievement of
improved client
satisfaction.
APPROACH
Thinking and
Planning
[4 pages max.]
DEPLOYMENT
Implementing and
Doing
[4 pages max.]
RESULTS
Monitoring and
Evaluating
[4 pages max.]
IMPROVEMENT
Learning and
Adapting
[4 pages max.]
A1*
What was the client need?
What was the solution?
Why was it selected?
What was the
implementation plan? How
was success to be
measured?
CRITERION 2
Demonstrated high
standard of
planning and
governance
arrangements.
CRITERION 3
Demonstrated high
standard of
leadership, and
change
management
arrangements.
A2*
What were the planning and
governance arrangements
for this initiative? Why were
these particular
arrangements chosen? How
was success to be
measured?
A3*
What leadership and change
management arrangements
were chosen to support this
initiative? Why were these
particular arrangements
chosen? How was success
to be measured?
D2*
How were your planning and
governance arrangements
put into practice? How
effective were they in
managing implementation of
the project/initiative?
D3*
How were your leadership,
and change management
arrangements put into
practice? How effective were
they in managing
implementation of the project/
initiative?
R1*
Did you systematically
measure the client
satisfaction results? What
are the results? Do they
show any trends? How do
they compare with baseline
data? How do they compare
with best-known
performance?
R2*
Did you systematically
measure the planning and
governance results? What
are the results? Do they
show any trends? How do
they compare with baseline
data? How do they compare
with best-known
performance?
R3*
Did you systematically
measure your leadership
and change management ?
What are the results? Do
they show any trends? How
do they compare with
baseline data? How do they
compare with best-known
performance?
I1*
Did you review the client
satisfaction arrangements for
this initiative? How did you
use the results? What did
you learn and how have you
used that information?
I2*
Did you review the planning
& governance arrangements
for this initiative? What did
you learn and how have you
used that information to
improve planning and
governance?
I3*
Did you review the leadership
and change management
arrangements for this
initiative? What did you
learn? How have you used
that information to improve
leadership and change
management ?
D1*
What was your
implementation strategy for
client satisfaction? How were
the client satisfaction plans
and processes put into
practice?
CRITERION 4
Demonstrated
innovative
approaches to
develop and/or
deliver products
and services.
A4*
How did you generate
innovative ideas and then
select an idea for
implementation? Why was
an innovative approach
required? How was success
to be measured?
OUTCOMES
An overview of the
project and what it
was designed to
achieve
[1 page max.]
O1
Briefly describe the project;
the needs that gave rise to it,
the proven superior or best
practice outcomes that have
been achieved, and the
planned future directions.
D4*
How was the identified
innovation put into practice?
R4*
Did you systematically
measure the innovation
results? What are the
results? Do they show any
trends? How do they
compare with baseline data?
How do they compare with
best-known performance?
I4*
Did you review the innovation
arrangements for this
initiative? What did you learn
and how have you used that
information to improve
innovation?
* For the complete question set for each criterion and assessment element, refer to the following pages in these Guidelines.
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2011 PM’S AWARDS FOR EXCELLENCE IN PUBLIC SECTOR MANAGEMENT
ADRI AS A CONTINUOUS IMPROVEMENT CYCLE
Undertaking a project or initiative is not a linear process. It generally involves a number of
iterations of the ADRI cycle, with measured results used to incrementally improve either the
Approach (policy or plan) or the way in which it is Deployed (implementation). In the ADRI
cycle, when the measured Results are compared against those expected, there is an
opportunity to effect Improvement.
Improvements can involve:
3.
3. Embedding improvements
into the organisation
2.
Enhancing the Deployment of the project to ensure that project deliverables are
reaching the required breadth/depth and in the required timeframes
Effecting changes to the Approach to more accurately reflect the desired outcomes or
stakeholder expectations
Embedding lessons learned from the project into the overall capability of the
organisation
APPROACH
i ng
ov
r
p h
Im ac
2. pro
p
A
th
e
1. Improving the Deployment
DEPLO
YMEN
T
IMP
RO
VEM
ENT
1.
RESULTS
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2011 PM’S AWARDS FOR EXCELLENCE IN PUBLIC SECTOR MANAGEMENT
APPROACH (THINKING AND PLANNING)
Please ensure that your response to Approach is no more than four pages in length and
addresses all four assessment criteria.
Criterion 1: Demonstrated commitment to and achievement of improved
client satisfaction.

Who were your clients (internal or external or both) and what client need were you trying
to address? How was this need identified?

What were your client satisfaction goals and how did these align with your organisation’s
mission? What depth and breadth of impact were you seeking through the
implementation of your goals?

What were your plans and associated processes for achieving your client satisfaction
goals and why did you choose them? Did you consider alternative plans and processes?
Were they part of a broader improvement strategy?

What indicators did you use to track improvements in client satisfaction and did you have
any baseline data? What tools did you use to measure these indicators? For example,
client focus groups, client satisfaction surveys, client complaints, client participation in
determining outcomes and service standards.
Criterion 2: Demonstrated high standard of planning and governance
arrangements.

What were the planning and governance arrangements for this initiative? For example,
project management, planning cycle, committee structures, budgeting arrangements, risk
management, stakeholder management, audit or review mechanisms.

Why were these particular arrangements chosen? How did they link to the organisation’s
broader planning and governance arrangements?

What indicators did you use to track the efficiency and effectiveness of your planning and
governance arrangements and did you have any baseline data? What tools did you use
to measure these indicators? For example, stakeholder satisfaction survey, budget
reports, audit results, planning cycle time.
Criterion 3: Demonstrated high standard of leadership, and change
management arrangements.

What leadership style and change management arrangements were chosen to support
this initiative? For example, leadership as a process, communication, change
management models, leadership theories and philosophies. Why were these particular
approaches chosen?

What indicators did you use to track the efficiency and effectiveness of your leadership
and change management arrangements and did you have any baseline data?

What tools did you use to measure these indicators? For example, staff/client surveys,
360-degree feedback, focus groups.
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2011 PM’S AWARDS FOR EXCELLENCE IN PUBLIC SECTOR MANAGEMENT
Criterion 4: Demonstrated innovative approaches to develop and/or deliver
products and services.

What innovative approaches did you use to develop and/or deliver products and
services? How did you generate innovative ideas and then select an idea for
implementation?

Why was an innovative approach required?

What goals did you set in relation to innovation?

Was your approach:


Something completely innovative and novel and had never been used anywhere else
before?

Something that used an existing approach from another organisation or sector in an
innovative and novel way?

Something that other people/organisations had used but which was completely new
to your organisation?
What indicators did you use to track progress towards achieving your innovation goals
and did you have any baseline data? What tools did you use to measure these
indicators? For example, suggestion boxes, cultural change indices.
DEPLOYMENT (IMPLEMENTING AND DOING)
Please ensure that your response to Deployment is no more than four pages in length and
addresses all four assessment criteria.
Criterion 1: Demonstrated commitment to and achievement of improved
client satisfaction.

Did you establish a clear implementation strategy for your Approach? How were the client
satisfaction plans and processes identified in your Approach put into practice?

Did you follow the implementation strategy and how much of what you intended to
achieve has been done.

To what extent have the client satisfaction strategies been accepted and integrated as
part of normal operations? For example, do you collect client feedback on a regular
basis? Does client satisfaction data drive your improvement process?
Criterion 2: Demonstrated high standard of planning and governance
arrangements.

How were your planning and governance arrangements identified in your Approach put
into practice?

How effective were they in managing implementation of the project/initiative?

To what extent have they been accepted and integrated as part of normal operations?
For example, have the planning and governance arrangements been used for other
similar activities?
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2011 PM’S AWARDS FOR EXCELLENCE IN PUBLIC SECTOR MANAGEMENT
Criterion 3: Demonstrated high standard of leadership, and change
management arrangements.

How were your leadership, and change management arrangements identified in your
Approach put into practice?

How effective were they in managing implementation of the project/initiative?

To what extent have they been accepted and integrated as part of normal operations?
For example, has the leadership approach been used elsewhere in the organisation? Has
the change management approach become accepted as an effective way of handling
change?
Criterion 4: Demonstrated innovative approaches to develop and deliver
products and services.

How was the innovation identified in your Approach put into practice?

Did you use implementation methods developed by others or did you develop your own
implementation method?

To what extent have they been accepted and integrated as part of normal operations?
For example, have the approaches developed by the work group, unit or team been
applied more widely within the organisation?
RESULTS (MONITORING AND EVALUATING)
Please ensure that your response to Results is no more than four pages in length and
addresses all four assessment criteria. It is important that the data you provide in this section
of your nomination is consistent with the indicators that you have identified in the Approach. If
your indicators changed during the course of the activity you will need to explain why you
selected different indicators later on.
Criterion 1: Demonstrated commitment to and achievement of improved
client satisfaction

Did you systematically measure the client satisfaction results of your initiative using
indicators established in the Approach?

What are your quantitative and/or qualitative results for improved client satisfaction? Do
you have only a small amount of data or do you have a data series that can demonstrate
a trend? How do these compare with your baseline data?

How do these results compare with best-known performance? Give examples of
benchmarking if appropriate.

How do you know that these client satisfaction results flow from the Approach and its
Deployment?

How do you analyse, interpret and use these results? For example, do you statistically
analyse your quantitative results?
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2011 PM’S AWARDS FOR EXCELLENCE IN PUBLIC SECTOR MANAGEMENT
Criterion 2: Demonstrated high standard of planning and governance
arrangements.

Did you systematically measure the planning and governance results of your initiative
using indicators established in the Approach?

What are your quantitative and/or qualitative results for planning and governance? How
do these compare with your baseline data?

How do these results compare with best-known performance? Give examples of
benchmarking if appropriate.

How do you know that these planning and governance results flow from the Approach
and its Deployment?

How do you analyse, interpret and use these results? For example, do you statistically
analyse your quantitative results?
Criterion 3: Demonstrated high standard of leadership, and change
management arrangements.

Did you systematically measure the leadership and change management results of your
initiative using indicators established in the Approach?

Do you have any quantitative and/or qualitative data attesting to the effectiveness of the
leadership and change management arrangements you put in place? How do these
compare with your baseline data?

How do these results compare with best-known performance? Give examples of
benchmarking if appropriate.

How do you know that these leadership and change management results flow from the
Approach and its Deployment?

How do you analyse, interpret and use these results? For example, do you statistically
analyse your quantitative results?
Criterion 4: Demonstrated innovative approaches to develop and deliver
products and services.

Did you systematically measure the innovation results of your initiative using indicators
established in the Approach?

What are your quantitative and/or qualitative results for innovation and do they show any
trends? How do these compare with your baseline data?

How do these results compare with best-known performance? Give examples of
benchmarking if appropriate.

How do you know that these innovation results flow from the Approach and its
Deployment?

How do you analyse, interpret and use these results? For example, do you statistically
analyse your quantitative results?
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2011 PM’S AWARDS FOR EXCELLENCE IN PUBLIC SECTOR MANAGEMENT
IMPROVEMENT (LEARNING AND ADAPTING)
Please ensure that your response to Improvement is no more than four pages in length and
addresses all four assessment criteria.
Criterion 1: Demonstrated commitment to and achievement of improved
client satisfaction

Did you review the client satisfaction arrangements you put in place for this initiative?

How did you use the results from your indicators in your review? What did you learn and
how have you used that information to improve your client satisfaction Approach and/or
Deployment?
Criterion 2: Demonstrated high standard of planning and governance
arrangements.

Did you review the planning and governance arrangements you put in place for this
initiative?

What did you learn and how have you used that information to improve your planning and
governance Approach and/or Deployment?

How are you using your improved planning and governance arrangements in other
areas?
Criterion 3: Demonstrated high standard of leadership, and change
management arrangements.

Did you review the leadership and change management arrangements you put in place
for this initiative?

What did you learn and how have you used that information to improve your leadership
and change management Approach and/or Deployment?

How are you using your improved leadership and change management arrangements in
other areas?
Criterion 4: Demonstrated innovative approaches to develop and deliver
products and services.

Did you review the innovation arrangements you put in place for this initiative?

How did you use the results from your indicators in your review?

What did you learn and how have you used that information to improve your Approach
and/or Deployment of innovation?

How are you using your improved innovation processes in other areas?
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2011 PM’S AWARDS FOR EXCELLENCE IN PUBLIC SECTOR MANAGEMENT
5.
SUPPORTING EVIDENCE TABLE
Please itemise your supporting evidence, along with the appropriate reference to show its
relevance to a criterion and assessment dimension. A table like the one shown below is
provided in the Nomination Template. Supporting evidence may also be submitted in CD
format.
REFERENCE TO CRITERION AND
ASSESSMENT DIMENSION
EVIDENCE
6.
CHECKLIST
Please complete the Nomination Checklist shown below to be sure that you have not omitted
any key information.
ACTION
STATUS
Obtain an electronic copy of the Nomination Kit (http://www.act.ipaa.org.au)
Prepare nomination in accordance with guidelines and template
Page limits and formatting requirements are satisfied
Supporting evidence is relevant and referred to within the
nomination and in the Supporting Evidence table
Coversheet has been completed
Secretary/CEO has endorsed the nomination
Payment of nomination fee has been organised
Five copies of the nomination and supporting evidence
Contact officer has been given a copy of the nomination and supporting
evidence
Nomination delivered by courier or post by 31 August 2011
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