1896 IT 262-A & 1897 IT 262-B
Technical Support of Windows Networks
Fall Quarter 2013
1896 IT 262-A:
Lab: Tuesday 3:20 PM - 5:30 PM (Location: 16-321)
Lecture: Tuesday 5:30 PM – 7:40 PM (Location: 16-106)
1897 IT 262-B:
Lecture: Tuesday 5:30 PM - 7:40 PM (Location: 16-106)
Lab: Tuesday 7:50 PM - 10 PM (Location: 16-321)
Open Lab:
Open Lab: Friday 9:00 AM – 12:00 PM
Credits:
Instructor:
Office:
Office Hours:
Office Phone:
E-mail:
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Jeanette Smith-Perrone (Ms. Smith)
16-223-5
Tuesday & Thursday, 12 PM – 3 PM
(253) 566-5292
jsmith-perrone@tacomacc.edu (preferred contact method)
Course Description
This is a practical course in the installation, configuration, maintenance, and support of Local
Area Networks (LANs) using the Windows Network Operating Systems (NOSs). A Microsoft
Windows 2003 Server is installed and configured for secure and efficient file, print and
application services. The architecture and functionality of the Windows 2003 Server OS are
studied. The course also provides the theoretical, hands on, and practical techniques that can be
used in preparation for the Microsoft 70-291 exam.
Prerequisite(s): IT 260 with a minimum grade of C and IT 261 with a minimum grade of C or
Program Chair permission.
Co-requisite(s): IT 270
Recommended Preparation: IT 210
Course Objectives
College Wide Student Learning Outcomes
Tacoma Community College has identified six college-wide student learning outcomes that form
the foundation of our educational emphasis: 1) communication (COM), 2) critical thinking &
problem-solving (CRT), 3) responsibility & ethics (RES), 4) information & information
technology (IIT), and 5) living & working cooperatively (LWC).
Program Learning Outcomes
Upon successful completion of the course requirements for the AAS degree in Networking and
Convergence Technologies, students will:
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2.
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Demonstrate effective verbal and written communication skills necessary in information
technology
Function professionally, ethically and effectively as an information technology team
member within an organization, including time management
Use critical thinking skills by researching, formulating algorithms and applying the
System Development Life Cycle to information technology issues
Take responsibility for their own lifelong learning including anticipation and adaptation
to ever-changing environments
Demonstrate an integrated, comprehensive proficiency in the content area of information
technology and interpolate this knowledge to the real world
Course & Student Learning Objectives: Upon successfully completing this course the student
will have an understanding of the following:
1. Demonstrate the ability to develop effective and accurate information technology process
documentation. PLO: 1, 3, 5
1. Demonstrate installation and troubleshooting of Windows Server networks and services
using Active Directory, IP addressing, TCP/IP, DNS, and WINS. PLO: 3, 5
2. Identify the types and components of file systems available in the Windows operating
system and perform common disk management skills. PLO: 3, 5
3. Demonstrate the skills necessary to plan, document, configure, implement and
troubleshoot an Active Directory domain, user accounts, group policies and secure file
and resource permissions to servers. PLO: 1, 3, 5
4. Prepare for the Microsoft Certified Professional exam for Windows Server. PLO: 2, 4, 5
5. Demonstrate effective interpersonal skills involving teamwork, professionalism and
ethical behavior as needed to effectively communicate in a business and technical
environment. PLO: 1, 2, 4, 5
6. Construct critical questions to identify needs, research solutions, isolate technical
problems by applying the troubleshooting process to technical issues and business needs.
PLO: 1, 3, 5
7. Use industry the best practices for maintaining safety in a technical environment and how
to address environmental issues and hazards. PLO: 3, 4, 5
Web Site
Supplementary information for the course will be available at Canvas. The website will contain
class notes, PowerPoint slides, class announcements, course syllabus, test dates, and other
pertinent information.
Required Materials
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Flash drive
Evaluation
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The following evaluation measures, procedures, and schedule are subject to change.
I will provide you with feedback about your performance in the course as needed. However, if
you have special needs or are having problems with meeting course requirements it is your
responsibility to let me know.
Your performance will be evaluated based
upon the following categories.
Components
Weekly Lab Debrief
Weekly Team Activity
Weekly Quizzes
Team Project
Total
Extra Credit
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Points
20
20
30
30
100
Up to 20
Your grade will be based on the points you
earned on the following scale.
Letter Grade
A
AB+
B
BC+
C
CD+
D
E
Points
94-100%
90-93%
87-89%
83-86%
80-82%
77-79%
73-76%
70-72%
67-69%
63-66%
0-62%
Preparation for Class
Read / review the material in each chapter before the scheduled day of presentation.
Extra Credit
You are given a few options to improve your grade through extra credit.
1. Research Paper up to 10 points – only for those who cannot attend the T-Zone
Topics must apply to the content of the course. A template for the paper will be
posted on Angel. The paper must be a minimum of 1200 words, double space, 12
pt font, .5 first line indents, and include APA style citations and reference page
with a minimum of three references. The paper must be submitted via the Angel
dropbox by the last day of classes for the quarter.
2. T-Zone PC Clinic
You can receive 10 points for participation in the morning session (9 am – 12 pm)
and 10 points for participation the afternoon session (12 pm to 3:00 pm). You can
spread the points across IT 262 and IT 270. However, you only earn a total of 20
points no matter how many IT courses you attend.
Late Work: Accepted up to 1 week late maximum.
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Class Attendance and Participation: You are expected to attend class, be prepared for
class, contribute to class discussions, ask questions, and help other students. Due to the
potential flu season disruptions you are expected to stay home if ill and communicate via
email regarding your condition. The extra credit options are a method for compensating
for missed assignments due to illness.
Lab Exercises: Students will work as a two person team to complete all labs. Labs are a
hands-on activity. You will keep notes and complete the work assigned. Lab attendance
to complete the assigned lab work is required. If you do not attend class you will not
receive the points for submitting a lab assignment.
Team Activities: This assignment is to be completed as a group during lecture as a team
activity. Attendance in class is required to complete the assigned team activity. If you
do not attend class you will not receive the points for submitting a team activity.
Team Leader Instructions:
o The team leader will upload the file for a grade.
o Only one upload is permitted per team.
o All team members will receive a grade for the submission.
o The file must include only the names of the team members who contributed to the
assignment during the class lecture. Missing team members will not receive the
point for the assignment.
Team Project: The class will be divided into small teams. Each team will be given a
project. The project consists of research and hands-on activities. Successful completion
of the project includes a presentation and supporting documentation presented during the
last week of class; see the course calendar for the schedule.
Class Policies
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Food and drink are permitted on the tables near the computing systems.
Children are not permitted in the classroom or lecture hall.
Place all cell phones and pagers on vibrate during class. Cell phone use and texting are
not permitted during class.
Please be considerate of fellow students learning needs by communicating in a
professional manner, avoid side conversations, and consult with other students in a nonobtrusive manner.
At the end of class please cleanup your area and place all equipment in orderly state for
the next user or session.
Academic Dishonesty: Acts of academic dishonesty are sufficient grounds for earning a
grade of “E” in the course. In this course, if an assignment, quiz or exam is verified as
academically dishonest, the student will receive zero (0) points for that assignment, quiz
or exam. Two such instances will result in the student receiving a course grade of “E.”
The complete Administrative Procedure for Academic Dishonesty is available on the
TCC website at:
http://www.tacomacc.edu/resourcesforstudents/studentpolicies/administrativeprocedurefo
racademicdishonesty.aspx
Drop and Withdrawal: Students may withdraw from the class before the 50th calendar
day of the quarter following the procedures detailed in the TCC Catalog. Withdrawal
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before the 11th day of the quarter does not require an instructor’s signature. Withdrawal
between the 11th and 50th day of the quarter requires an instructor’s signature and results
in a grade of “WI” for the class. Saving a grade point average is not a valid reason to
withdraw. For other situations and/or circumstances affecting withdrawal, please see the
TCC Catalog.
Students with Special Needs: All students are responsible for all requirements of the
class, but the way they meet these requirements may vary. If you need specific auxiliary
aids or services due to a disability, please contact the Access Services office in Building 7
(253-566-5328). They will require you to present formal, written documentation of your
disability from an appropriate professional. When this step has been completed,
arrangements will be made for you to receive reasonable auxiliary aids or services. The
disability accommodation documentation prepared by Access Services must be given to
me before the accommodation is needed so that appropriate arrangements can be made.
Approved Excuse: In certain situations you may need an approved excuse. An approved
excuse is defined as an excuse pre-approved by your instructor, a death in your
immediate family, or a severe illness to yourself or a member of your immediate family.
In the cases of a death or a severe illness, a written verification by a third party may be
required upon your return to class.
Inspiration
“I didn't see it then, but it turned out that getting fired from Apple was the best thing that could
have ever happened to me. The heaviness of being successful was replaced by the lightness of
being a beginner again, less sure about everything. It freed me to enter one of the most creative
periods of my life.”
Steve Jobs, Stanford University commencement address, June 12, 2005
Note: This syllabus and schedule are subject to change in the event of extenuating circumstances. If you are absent
from class, it is your responsibility to check for announcements made while you were absent.
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