Intercare Corporate Group Inc.
DOCUMENT NUMBER
03-07SECTION:
MANUAL
SUBJECT:
POSITION:
DEPARTMENT:
RESPONSIBLE TO:
UNION:
CONTINUOUS
IMPROVEMENT PROGRAM
Residential Services Team Leader
Residential Services Team Leader
Residential Services
Facility Leader
Out of Scope
POSITION SUMMARY:
Reporting to the Facility Leader, the Residential Services Team Leader is responsible for the day-to-day
operations, supervision and management of the Food Services Department, Housekeeping and Laundry
departments. The incumbent is responsible for: 1) implementing therapeutic interventions to address nutritional
needs of facility residents; 2) implementation of quality dietetic services for facility residents; 3) ensuring the
provision of housekeeping and laundry services that are of the highest possible quality and demonstrate value to
Intercare and all our customers. The incumbent provides overall leadership and hands-on assistance to ensure
Residential Services are planned, organized, delivered, and evaluated in accordance with Intercare's mission,
vision, values and strategic plan. The incumbent works in partnership with other managers and staff to assist in
maximizing the performance of individuals, teams and the organization as a whole in providing the best
possible customer service to our residents, families, guests and staff.
QUALIFICATIONS:
1.
Minimum of successful completion of a Dietary Technologist's Certificate or equivalent.
Graduation from recognized program in Hotel Management or equivalent managerial course
of study program is preferred and considered a significant asset.
2.
A minimum of five years management experience, preferable within a long term care
environment, and inclusive of Food Services Management.
3.
Previous experience in institutional/commercial cooking an asset.
COMPETENCIES
Possesses the following competencies that drive the care unit success.
Leadership
Leadership is flexible and sensitive to the changing needs of the residents, a
diverse workforce and the health care environment.
Communication
Communicates effectively in verbal and written English.
Lifelong
Learning
Commitment to continuous learning and promoting the
value of learning for self and others.
Stakeholder
Focus
Responsive to the needs of the residents, families and staff.
Actively promotes positive relations
Conceptual
Skills
Identifies and analyses situations and problems such that
viable solutions are found.
Results
Establishes courses of action for self and others that are results oriented.
Resources
Manages human, financial and information resources, in partnership with the
Facility Leader so that facility objectives are achieved.
Compliance
Promotes compliance with accreditation standards and ethical and legal
requirements.
Accountabilities:
1. Promote Intercare’s vision of being the “Heart of Excellence.”
Performance Expectations:
i.)
Consistently demonstrate Intercare’s core values.
ii.)
Through mentoring, modeling and daily practice, promote dignity; choice and growth of
quality continuing care services.
iii.)
Incorporate Intercare’s Core Commitments into all aspects of daily management practices.
2. Planning, organizing, controlling, coordinating, directing and evaluating Housekeeping, Laundry
and Dietary Performance Expectations:
i.)
ii.)
iii.)
iv.)
v.)
vi.)
vii.)
viii.)
ix.)
x.)
xi.)
xii.)
xiii.)
xiv.)
xv.)
.
Maintains performance criteria, measures and standards to assist in evaluating designated
areas and programs.
Utilizes available management information systems data to plan, monitor and evaluate
activities of Residential Care Services.
Collaborates with Clinical Team Leader & Facility Leader to operationalize the strategic
plan.
Monitors and reviews staff compliance with policies/procedures.
Promotes Resident/Family satisfaction and continuous quality improvement.
Complies with all relevant Provincial and Federal Acts and Regulations.
Acts as a catalyst in the planning, development, implementation and coordination of quality
Residential Services management activities.
Identifies performance indicators and ensures data collection is complete.
Delegates appropriate tasks to members of the Residential Services departments based on their
abilities and qualifications.
Ensures the provision of an environment supportive of the advancement of knowledge and the
integration of that knowledge into practice to promote the advancement of quality service.
Responsible for preparing all departmental budgets in consultation with the Facility Leader and
ensuring the Residential Services departments operate within approved budget parameters.
Recommends and implements changes that will enhance overall efficiency and effectiveness
of Residential Services.
Liaises with educational facilities and act as a mentor and preceptor in order to provide
opportunities for approved student placements.
Annually develops goals, objectives, policies, and procedures within the Residential Services
departments and for the site as a whole, as required.
Assists all Residential Services departments and work areas by providing hands-on assistance
and leadership, particularly where departments are short staffed due to open lines, sick calls
and other unforeseeable circumstances.
3. Establishes and implements methods to monitor and control budgets.
Performance Expectations:
i)
Analyzes workload and financial reports.
ii)
Assists in the development of annual budget.
iii)
Prepares variance reports for areas of budget responsibility.
iv)
Facilitates the resident classification process and utilizes classification data in unit
operations.
4. Ensures the provision of high quality resident care.
Performance Expectations:
i.)
Monitors and evaluates standards and service.
ii.)
Acts as a resident advocate.
iii.)
Liaises with external agencies to ensure timely and effective coordination of residential
services.
iv.)
Participates in policy/procedure development.
v.)
Identifies, documents, and follows-up of Resident/Family related incidents or complaints.
vi.)
Monitors and maintains effective Infection Control practices within departments.
vii.) Monitors controls and safekeeping of Chemicals.
viii.) Participates in Resident Care Conferences as appropriate.
ix.)
Participates in facility-wide risk management programs pertaining to resident care,
environmental safety, occupational health and safety, and security.
5. Demonstrates accountability for effective and efficient use of human resources.
Performance Expectations:
i.)
ii.)
iii.)
iv.)
v.)
vi.)
vii.)
viii.)
Manages and directs the Residential Services human resource functions of recruitment,
transfer, discipline of employees (in consultation with the Facility Leader) for whom there is
direct responsibility, in accordance with the Collective Agreement and Intercare
policies/procedures.
Ensures staff for which there is direct responsibility, receive a written performance appraisal
per corporate policy and Collective Agreement.
Participates in the review of Residential Services position descriptions at a minimum of
every three years and whenever necessary to reflect their role and the role of the staff they are
responsible for supervising.
Understands the Collective Agreements and its application for all Residential Services staff.
Participates in the grievance resolution process as appropriate.
Assesses the competency and capability of staff to perform their assigned tasks.
Ensures a performance appraisal process is up to date and links learning with outcomes.
Responsible for departmental absenteeism and sick time management.
Shows flexibility in hours of work and days off to support the facility and department needs.
6. Facilitates education within the Department.
Performance Expectations:
i)
Develops the Residential Services team through role modeling, ongoing coaching/mentoring and
the provision of educational opportunities.
ii)
Coordinates and participates in the development and delivery of educational programs.
iii)
Serves as a mentor/facilitator to individuals in their department; directing them toward
independent practices and decision-making within the framework of teamwork.
iv)
Ensures staff is knowledgeable about resident’s rights and responsibilities.
7. Provides leadership that fosters personal and professional development.
Performance Expectations:
i)
ii)
iii)
iv)
v)
Demonstrates and promotes ethical standards of conduct and professionalism.
Participates and encourages participation of others in professional activities, personal and
professional development.
Participates in and presents at seminars and educational programs as appropriate.
Acts as a mentor and preceptor for selected students and new hires.
Participates in self-assessment of educational needs.
8. Facilitates research-based practice within the department.
Performance Expectations:
i)
Participates in research directed toward improved resident care practices, education and
professional development.
9. Other duties as assigned.
DATE:
March 24, 2006
DATE REVISED:
APPROVED: