Running head: DIAGNOSIS OF A PHARMACIST’S INFORMATION NEED Diagnosis of a Pharmacist’s Information Need And Source Recommendations Deedra Totten Emporia State University 1 Running head: DIAGNOSIS OF A PHARMACIST’S INFORMATION NEED 2 Diagnosis of a Pharmacist’s Information Need and Source Recommendations My sister, a Pharmacist, recently received notice from the FDA that a certain drug’s name had been changed. The drug formula remained the same, making her wonder the reasoning behind the name change. The Interview The initial information request did not adequately describe what she was really looking for. She first asked, “I would like information about Kapidex”. I thought this was a good example of a client compromising the question perhaps to make it simpler. Because I did not have any knowledge of Kapidex, I first asked her to explain to me what it was. After she described it to me as being “one of the newest, if not the newest antacids approved by the FDA and available on the market,” I was able to get a better understanding of the general subject area for searching—drug information. Even though I learned what Kapidex is, her request for information was still too broad. I went on to ask her if there was something more specific that she would like to know about this drug. She then elaborated saying, “Yes, it has recently had its name changed and I would like to know why? Or the history of the name change.” I also asked her if she needed this information for a specific purpose, and she replied that it was purely out of personal curiosity. At this point in the interview I assessed her information need and asked her, “So let me see if I understand what you’re looking for…..You want to know why Kapidex, a drug, has recently had its name changed?’ She agreed and then added, “Yes, as well as any other previous examples of similar situations.” Running head: DIAGNOSIS OF A PHARMACIST’S INFORMATION NEED 3 At this time, I felt like I had an adequate understanding of what she was looking for. In order to conduct a thorough search I knew I would need appropriate search terms. So I asked her, “Is there any certain terminology or reasons you can think would be associated with instances of name changes in drugs?” She replied, “Well, the only thing I can think of is the term “look alike, sound alike” (LASA) situation, which is when two drugs have similar names.” We created a list of terms: “Kapidex”, “Dexlansoprazole” (the generic name), “Dexilant” (the new name of the drug), “Look alike, sound alike”, “LASA”, and “Drug similarity.” Armed with my search terms, I was prepared to begin the search. The Information Search and Results Because the field of pharmaceuticals and medicine is ever-changing, I decided electronic journals (through databases) would be a good place to start. Databases with electronic journals are perfect for this because not only do they have current, up-to-date resources, but they also provide access to retrospective articles. I thought for the preliminary search it would be good to search a general medical database. So I began my search looking in PubMed, where I searched “Kapidex” and “LASA”, ending with no results. I then searched “Dexilant”, ending with no results as well. Since both of my first two searches yielded zero results, I switched gears and searched DialogWeb. I searched through FDA News for “Dexilant” and finally yielded one result. This article proved to be exactly what she wanted to learn about the first part of her question of why “Kapidex” was changed to “Dexilant”. The next part of her information request was to learn about other instances of medicines/drugs whose names had been changed due to “look alike, sound alike”. For this part, I searched Gale’s Health Reference Center for “Medication errors” and “look alike”. This Running head: DIAGNOSIS OF A PHARMACIST’S INFORMATION NEED 4 database proved to be successful, as I found several useful sources. The client was happy with the selection of resources and the information search concluded. Evaluation This assignment proved to be a challenge mainly for the fact that I didn’t know anything about the topic. Because of this, I had to rely on the client for appropriate search terms. One of the biggest challenges is to know where to look when you know very little about what you are searching for. I realize it is important to become extremely familiar with your sources, and how to search them properly. I am still learning the ins and outs of searching, and I assume my inexperience may have contributed to “no result” searches. Many clients I assume do not have the patience to sit and wait for extended periods of time for the Information Professional to locate information. This skill is something I believe develops with more experience. Overall, the client diagnosis went successfully. Using open/neutral questioning I was able to break through a compromised question to discover the real information need. I was then able to work with the client to learn more about the topic, and develop search terms. In the end, the client expressed satisfaction with the information found and that was my main goal.