FIELD SERVICE TECHNICIAN I
POSITION DESCRIPTION
POSITION:
Field Service Technician I
REPORTS TO:
Field Service Manager
SUPERVISES:
N/A
DATE PREPARED:
September 3, 2003
NATURE AND SCOPE
Provides field repair and shop services for valves, actuators and general process
control instrumentation. Provides new installation and start up services for valves,
actuators and general process control instrumentation.
Consistently maintains technical competence with products and services represented
by Caltrol, Inc., including their application and interaction with other process
components.
Maintains a working knowledge of related products and services offered by others.
PRIMARY DUTIES
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Performs Field Service duties that include:
o Repairing valves, actuators and instrumentation at customer’s facilities or in the
Caltrol shop
o New installation and retrofit of valves, actuators and process control
instrumentation at customer’s facilities
o Calibration of field instruments such as level, pressure and temperature
transmitters
o Trouble shooting process control equipment, including valves, actuators, field
measurement instruments, and final control devices.
o Performing valve/actuator diagnostics
o Takes field measurements which are needed for design of retrofit valve mounting
hardware
o Designing mounting brackets and couplings to connect valves and actuators
o Recommending appropriate corrective actions based on equipment evaluation
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Prepares written field service reports.
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Assists with shop assembly needs as time permits
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Conducts customer training
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Assists customers with problem resolution.
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Interacts with customers to promote service contracts
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Interacts with customers, factory and other Caltrol teams/departments to develop
process improvement and increased customer satisfaction.
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Other duties as required.
REQUIREMENTS
1. 3 – 5 years of experience as a field service technician and/or demonstration of
general electrical/mechanical competency. A working knowledge of process control.
2. Works well under pressure: sometimes meeting multiple and conflicting deadlines.
3. At all times demonstrates cooperative behavior with colleagues and supervisors.
4. Strong Customer Service skills.
5. Verbal and written skills to effectively communicate.
6. Ability to read and interpret written work instructions and technical manuals.
7. Ability to evaluate technical data
8. Strong electrical knowledge including
a. Ability to read and understand wiring diagrams – single phase, three phase, ac
and dc
b. Ability to troubleshoot electrical problems
9. Strong mechanical knowledge
10. Ability to understand and use electrical test equipment including
a. Multi-meters
b. Current generators
c. Other electrical test equipment as required
11. Basic knowledge and use of personal computers
12. Ability to understand and safely use of standard hand tools
13. Strong knowledge of valve actuators including
a. Electric actuators
b. Pneumatic actuators
c. Hydraulic actuators
14. Physical abilities required include
a. Climbing ladders
b. Climbing towers in customer plants
c. Ability to work in confined spaces
d. Ability to work on elevated platforms
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e. Must be able to lift to 50 lbs.
15. Team attitude and willingness to coordinate projects internally.
16. Must be able to travel.
17. Willingness to work overtime as situation requires
QUALIFICATIONS DESIRED
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Background in process control preferred.
Knowledge of products represented by Caltrol, Inc.: Fisher Controls, Bettis,
Limitorque, and ASCO
Knowledge of products from major valve and instrumentation companies
TRAITS
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Organized.
Analytical.
Efficient.
Takes initiative.
Flexible.
Detail Oriented
Responsive
Technical
Mechanical
Caltrol employees have a responsibility to participate in our Quality Management
System (QMS). In order to achieve our objectives of continually improving our business
processes and customer satisfaction, each employee shall be familiar with their
job description, competency requirements, areas of responsibilities, as well as relevant
company policies and procedures.
Your employment with Caltrol, Inc. is an at-will relationship and accordingly, may be
terminated by you or us at any time with or without notice. Caltrol, Inc. reserves the
right to change or revise responsibilities described in this job description without notice
whenever the Company determines that such action is warranted.
This is to acknowledge that I have received a copy of this job description and
understand that it contains important information on my position and on my
responsibilities and requirements as an employee.
________________________________
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________________________________
Employee’s Name
Date
________________________________
Employee’s Signature
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