Service manager – adult education
Salary band
EP1S
Reference
REQ0000005HK
Area / Department
Adult education
Territory / Division
Bedfordshire,
Hertfordshire and
Essex
Work location
Hertford
Reports to
Senior service
manager – adult
education IFT &
refugee support
Role duration
Permanent
Last updated
November 2014
Scale and scope of role
Direct reports
3
Indirect reports
Budgetary
responsibility /
accountability
C£10,000
Accountability for
other resources
Reach and impact
This is a management post, at Area level. Accountable for
securing routes to deliver first aid learning to risk audience
groups and individuals identified with an increased risk of a first
aid crisis. Focused on developing learner confidence and
willingness to act in a crisis.
Context
The British Red Cross helps people in crisis, whoever and wherever they are. We are
part of a global voluntary network, responding to conflicts, natural disasters and
individual emergencies.
We enable vulnerable people in the UK and abroad to prepare for and withstand
emergencies in their own communities. And when the crisis is over, we help them to
recover and move on with their lives. The organisation operates through 30,000
volunteers and 2,800 staff.
Overall purpose of the role
The post holder has operational responsibility for the delivery of adult education in the
local area building individual and community resilience through first aid learning.
The post holder is required to have a combination of proven line management
experience, project management skills, relationship management skills and excellent
communication skills.
Service manager – adult education
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Main responsibilities and duties
>
To line manage direct reports and maximise the effectiveness and efficiency of staff
and volunteers in line with the risk model for adult education.
>
To responsible for the delivery of adult education, through effective planning,
monitoring, reporting, budgeting and evaluation.
>
To ensure the Area education team meets the required quality standard and
maximises effectiveness, efficiency and consistency.
>
To ensure local recruitment, induction, training and the development of staff and
volunteers is to agreed national standards.
>
To share best practice with peers and direct reports and participate in knowledge
sharing forums .
>
To actively participate in the development of adult education through collaborative
working with the national education team.
>
To be accountable for the administration of BRM and subsequent reporting facilitated
by the BRM system.
>
To develop and implement the adult education project plans in line with the risk
model.
>
To develop and maintain effective local partnerships/multipliers relationships as a
route to targeted audiences
>
To manage training resources including equipment and materials and to monitor the
budget in collaboration with the post holder’s line manager.
>
To support the senior service manager in identifying and securing external funding
opportunities in the local Area.
>
To work collaboratively with the national education Area support team.
>
To actively seek to develop external relationships and networks with community
groups, particularly vulnerable and at risk groups.
>
To support the senior services manager in proactively networking and developing
external relationships with relevant influential bodies to establish effective routes to
people in crisis
>
To take an active part in health & safety issues within the Area and take
responsibility for the health & safety aspects of the role.
>
To uphold the fundamental principles of the Red Cross/Red Crescent Movement: to
work in pursuit of the Red Cross’s vision, mission and objectives, to work within its
diversity policy and to support and promote its values.
>
To undertake any other duties as requested by your line manager.
service manager – adult education
2
Person Specification
Requirements
Education &
training
Generic to job type
> Recognised qualification in people or project
management or equivalent by experience
desirable
Specialism/function
/dept specific1
Experience
Generic to job type
>
Experience of planning and implementation,
including production of operational plans and
budgets
>
Experience of identifying sources of funding in
partnerships with fundraising, submitting contract
bids and managing externally funded projects
and.
>
Experience of managing and supporting staff
and volunteers and leading, developing and
managing a team
>
Experiencing monitoring and evaluating service
standards and quality.
>
Experience in project management such as
needs analysis, project planning and process
>
Experience of building strong and effective
partnerships with local authorities, statutory
services and external organisations, in particular
those who provide advice and support to
vulnerable adults
>
Working knowledge of legislation relevant to
working with and supporting vulnerable adults
>
Ability to communicate effectively at all levels
internally and externally
>
Ability to collate and interpret a range of
management information including statistical
information and user feedback
>
IT literate and competent in Microsoft Office
applications and databases
Specialism/function
/dept specific1
Skills &
knowledge
Generic to job type
service manager – adult education
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Specialism/function
/dept specific1
Competencies Generic to job type
For managers, all Red Cross management
development framework competencies apply. In
this post, those which are emphasised are:
>
Planning and managing projects and activities,
including the ability to develop internal and
external partnerships.
>
Analysis, decision making and problem solving,
including the ability to think strategically and
laterally.
>
Innovative and creative thinking.
>
Interpersonal and communication skills,
including tact / diplomacy, conflict resolution
skills, a facilitative / consultative approach,
presentation skills.
>
Effective team working.
>
Develop individuals including the ability to act as
an internal consultant and as a professional
‘coach’ / co-ordinator.
Specialism/function
/dept specific1
Additional
requirements
Generic to job type
> Uphold the fundamental principles and act with
integrity, in accordance with Red Cross
obligations and values (inclusive,
compassionate, courageous, and dynamic).
> Ensure anti-discriminatory practice and promote
diversity
Specialism/function
/dept specific1
>
Ability to travel throughout Area on a regular
basis and /or the UK as required
>
Prepared and a willingness to work additional
and unsociable hours (evenings and weekends)
>
Willing to participate in emergency response call
out as required by the Area
N.B. All disabled candidates who meet the minimum criteria, denoted by *, will be shortlisted for interview in line with our commitment under the two-tick symbol scheme.
service manager – adult education
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