What can AskAway do for you and your family?
Students love the convenience of getting homework help from the convenience of
their home, the school library, or their dorm room.
"Sometimes I'm feeling a little lazy or it's 10:30 at night and I've got a pressing reference
question that I can't figure out on my own and I don't feel like leaving my apartment and I
just want to have this great easy access from home, and it's just so easy to pop on
sitting in front of my television chatting with the reference librarian."
“I just wanted to let you know that this person was awesome at helping me with my
homework!”
"This is my first place as a friend of mine told me about this and said that everyone on
here is friendly and will help you to the best of their ability"
Genealogy buffs are enthusiastic about getting great researching their family
history.
"I have contacted many people and organizations in my search for my ancestors. There
are a lot of good folk in the genealogy business -- good people, good genealogists. My
experience with you has been as good as it gets."
Adult learners and business people appreciate being able to get efficient, expert
help anytime.
"To my brief inquiry I received unbelievable response. I cannot thank all of you enough
for the time and research you put into answering my query. GREAT SERVICE!!!"
"Thank you for answering my question! Wow! That was fast! What a wonderful service!! I
am very impressed with your promptness and reliability."
"This is a really great resource for people asking reference questions in which they can
be anonymous, whether it's about a health issue or whether it's about something they're
embarrassed about or any other type of information they're not prepared to go up to the
reference desk in the middle of the library and ask."
"Your librarians are awesome - they did a great job with my questions and helped me
find the answers I needed!! Thanks again for all your hard work!"
"This is an efficient and extremely convenient service!"
AskAway users are school children, seniors, car guys, genealogy buffs, college
students, parents home-schooling their children, antique-lovers, care-givers, and
business-people. And they’ve all found something to like about the help they’ve
received from the trained and experienced librarians responding to chat and email
questions posed on the AskAway statewide 24/7 virtual reference service.
What’s so great about AskAway?
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Users love the ease of getting expert help 24/7 from any web-enabled computer
Experienced librarians offer great customer service every hour of the night and day
Customers don’t need to identify themselves when asking sensitive questions
Subject matter experts are available to handle complex questions
Real-time answers are provided and your own library can follow-up if needed
Users get answers anytime without having to leave the comfort and security of home
to travel to the library during set business hours.