(Govt. of India’s Emblem)
GOVERNMENT OF PUDUCHERRY
CITIZENS’ CHARTER
of
DIRECTORATE OF INDUSTRIES AND COMMERCE
Industrial Estate, Thattanchavady,
Puducherry-605009
WWW.industry.puducherry.gov.in
January 2014
CONTENTS
Page No.

Preface
2

Goal and Objectives
3

Procedure for starting an industry
4-6

Subsidies and Incentives
6

Procedure for claiming subsidy
7

Guidance and help
7

Service standards
(i)Clearances and approvals by various departments with time limit
8-9
(ii)Industrial Guidance Bureau (IGB)-Single Window Clearance
10

Indicative expectations from service recipients
11

List of Stakeholders
11

Grievance Redress Mechanism
12

RTI Act,2005
13

List of responsibility offices and sub offices
14

Conclusion
14

Abbreviations used
15

Composition of Task Force for reviewing of the Citizens’ Charter
15

Organization structure of the Directorate of Industries & Commerce
16
-2-
PREFACE
Directorate of Industries & Commerce plays a vital role not only for the balanced
industrial growth in all the four regions of Puducherry but also for the tangible
forward link between the National Industrial Policy and State Industrial Policy for
their implementation in true spirit in achieving their objectives.
The Directorate acts as the formulator of the industrial Policy and monitors its
implementation through Industrial Guidance Bureau (IGB) ensuring that certain
accepted timelines by all the line departments in giving clearances for the setting up
of industrial units is strictly adhered to. The Directorate also ensures that the
incentives available to them are extended at the appropriate time.
The major part of the service being delivered by this Directorate is issue of EM Part I
(Provisional Registration) / EM Part II (Permanent Registration) in cases of Micro
Small Medium Enterprises and Production Certificate in case of Large Scale
Industrial Unit and grant of Subsidies and Incentives to the eligible Industrial Units.
A Task Force was constituted by the Director (Industries & Commerce) for
formulation of the Citizens’ charter of this Directorate.
The Citizens’ Charter has been revised keeping in view of the observations of this
Directorate and feed back from the stakeholders.
-3-
GOAL
To create a conducive atmosphere for the investors to come forward and invest in
this Union Territory and to give Efficient, Transparent and Proactive Governance.
OBJECTIVES

Ensuring balanced and sustainable industrial development in all the regions
of the Union Territory, while conserving all the aspects of the environment.

Developing a strong manufacturing sector with focus on employment
generation, product competitiveness and value addition in products.

Promotion of rapid industrialization and making Puducherry the most
preferred investment destination with the ultimate objective of achieving
inclusive growth.

Achieving higher export growth.

Improving standard of living through gainful employment by enhancing the
employability and skill sets of the work force.
-41.Procedure for starting industry:(i) Micro, Small and Medium Enterprises(MSMEs)
(a) For starting MSMEs Green & Orange Categories as identified by the
Department of Science Technology & Environment (DSTE), entrepreneurs have to first
apply with the prescribed form to the Director of Industries & Commerce, Puducherry /
Branch Office at Karaikal and Sub-offices at Mahe and Yanam, depending on the
proposed location of the units for the issue of EM Part I (Provisional Registration).
(b) An Industrial Guidance Bureau (IGB) set up at present in the Department of
Industries & Commerce is made functional for effective coordination between the line
departments to enable the entrepreneurs to get various clearances/NOC/Licenses. The
IGB in association with National Informatics Centre (NIC) has developed a web based
software application for online industrial registration and monitoring of industrial
clearances. The application comprises:
Filing online application for Entrepreneurs Memorandum Acknowledgement Part I
Filing online common application for obtaining industrial clearances from
departments concerned
Launching of the portal for filing online applications is on the cards.
(c) In case of industries identified as Red Category by DSTE, at the first instance,
the entrepreneurs will have to get clearance from Pondicherry Pollution Control
Committee (PPCC) by applying with the prescribed form through Director of Industries &
Commerce and then to apply for the issue of EM Part I.
(d) After obtaining EM Part I the entrepreneurs have to apply with the prescribed
Common Application form for the requisite industrial clearances / permissions / NOC
from the line departments through Industrial Guidance Bureau (IGB).
(e) After installing machinery the entrepreneurs have to get Running License
from the concerned Municipalities / Commune Panchayats, License from Inspector of
Factories & Boilers and Consent form PPCC before commencement of regular
production.
(f) After the commencement of regular production the entrepreneurs have to
apply for the issue of EM Part II (Permanent Registration) with the Director of Industries
& Commerce.
-5-
(ii) Large Scale Industry
(a) For starting Large Scale Industry the entrepreneurs have to apply / file for
Industrial Entrepreneur Memorandum (IEM) with the Secretariat for Industrial Approvals,
Ministry
of
Industry,
GOI,
only
in
the
online
mode
through
eBiz
portal
(https://WWW.ebiz.gov.in). After obtaining the IEM acknowledgement for Green and
Orange Categories, the entrepreneurs have to apply for NOC for setting up of industry
with the Director of Industries & Commerce. In case of Red Category, the entrepreneurs
will have to get clearance from Pondicherry Pollution Control Committee (PPCC) by
applying through Director of Industries & Commerce with the prescribed form and then
to apply for NOC for setting up of industry with the Director of Industries & Commerce.
After obtaining the NOC, the entrepreneurs have to follow the same procedure as stated
in Para(i) (c) & (d) above for getting the requisite clearances / permissions / NOC from
the line departments.
(b) After the commencement of regular production the entrepreneurs have to
apply for the issue of Commencement of Production Certificate with the Director of
Industries & Commerce.
(iii) Procedure for obtaining change in location, inclusion of additional activities,
etc., in respect of MSMEs
(a) Before commencement of production: - the units have to submit a requisition
letter to this effect along with the original certificate to the Director of Industries &
Commerce, Puducherry / Branch Office at Karaikal and Sub-offices at Mahe and
Yanam, depending on the proposed location of the units. Then the changes have to be
effected in the permissions/NOC issued by Municipalities / commune Panchayats,
inspector of Factories and PPCC.
(b) After commencement of production:- at the first instance the units have to
obtain NOC from the Director of Industries & Commerce to this effect and these
changes have to be effected in the licenses issued by Municipalities / Commune
Panchayats, inspector of Factories and PPCC. Then the units have to apply to the
Director of Industries & Commerce for necessary changes in the EM Part II.
-6-
(iv)Procedure
for
obtaining
change
in
location,
inclusion
of
additional
activities,etc., in respect of Large Scale Industries
At the first instance the units have to apply / file for Industrial Entrepreneur
Memorandum (IEM) with the Secretariat for Industrial Approvals, Ministry of Industry,
GOI, through online for the additional activities and then to obtain NOC from the
Director of Industries & Commerce. In respect of change in location, it is suffice to apply
to the Director of Industries & commerce as the location mentioned in IEM is considered
for the whole Union territory of Puducherry. Then the changes have to be effected in the
permissions/NOC issued by Municipalities / commune Panchayats, inspector of
Factories and PPCC. Finally the units have to apply to Director of Industries &
Commerce for necessary inclusions in the Commencement of Production Certificate.
2.Subsidies and Incentives offered:
Capital Investment Subsidy / Rent Subsidy and Interest subsidy for SC /
ST / Women Entrepreneurs.

Investment Subsidy for IT / ITES

Investment Subsidy for Thrust Area Industries (Electronic industries, Biotechnology industries, Food processing industries, Agro processing
industries including marine products, Leather products & footwear
industries, Light engineering industries including auto components,
Textiles industries including garments .

Infrastructure subsidy for IT / ITES / BPO / KPO Enterprises

Capital Investment Subsidy for the Enterprises set up by Differently Abled
Persons / Ex-Servicemen

Subsidy for the investment made on the Generator

Wage and Employment Subsidy
-7-
(i)Procedure for claiming subsidy:-
The industrial units should register their claim in the prescribed form available with the
Directorate of Industries & Commerce prior to taking effective steps for setting up of
new units / undertaking expansion, diversification and modernization. The application
for the grant of incentives / subsidy shall be submitted to the Directorate of Industries &
Commerce with the prescribed form after the commencement of production and
obtaining EM Part II / Commencement of Production Certificate.
The industrial units shall apply for the investment subsidy within one year from the date
of issue of EM Part II / date of issue of Commencement of Production Certificate in case
of new units and within one year of completion of expansion / diversification /
modernization in case of existing unit.
The subsidy shall be disbursed depending upon the availability of funds during that
financial year and may be carried forward for the disbursement in the next financial year
due to paucity of funds.
3.Guidance and help:-
The Entrepreneurs / Industrialists can approach the Public Relation Officer in the
Directorate of Industries & Commerce for obtaining all necessary guidance.
The Technical Officers Cell in the Directorate of Industries & Commerce will
provide necessary inputs to the Entrepreneurs / Industrialists in filing the applications,
procedures, about the schemes being implemented, etc.
-8-
4.SERVICE STANDARDS
(i)CLEARANCES AND APPROVALS BY VARIOUS DEPARTMENTS WITH TIME LIMIT
Stage – I
Sl.
No.
Item/Activity
Dept./Organisation
Time Limit
(working days)
(a) Issue of EM Part-I. Certificate
Directorate of Industries &
1. (b) Issue of Provisional NOC to Large
Commerce.
Scale Industries of Non-Chemical and
Non-Polluting nature
Forwarding of common application to
2.
District Industries Centre
the concerned depts.
3. Issue of NOC from Pollution angle
4. Site Clearance
Approval of factory building and
machinery lay out
Permission for land use
6. conversion/ground water clearance
(outside the Industrial estate)
7. (a) Energisation of Low Tension
connection on receipt of application
5.
(b) Energisation of High Tension
connection on receipt of application
8.
9.
10.
11.
12.
Clearance under Revenue Acts (if
required)
Publication of proposals inviting
objection, if any in the Official Gazette
Licence, (if required)
Licence,(if required)
Statutory permission for establishment
of the unit
Pondicherry Pollution
Control Committee
Town and Country
Planning Dept.
Inspectorate of Factories
and Boilers
Agriculture Department /
Town & Country Planning
Dept.
Electricity Department
5 days
7 days
3 days
45 days
30 days
30 days
30 days
75 days
Electricity Department
120 days
Revenue Dept.
30 days
Directorate of Stationery &
Printing
Food & Drugs Admn.
Civil Supplies Dept.
Municipality/Commune
Panchayat
15 days
30 days
30 days
30 days
-9-
Stage – II
License / approvals before commencement of regular production after installation of
Plant and Machinery
13. License
14. Running license
15. Consent for operation of the unit
Municipality/Commune
Panchayat
Inspectorate of
Factories
Pondicherry Pollution
Control Committee.
30 days
30 days
30 days
Stage – III
Issue of Entrepreneur Memorandum Part –II /commencement of production certificate
(a) Issue of EM Part- II
Directorate of Industries
30 days
& commerce.
16.
(b) Issue of Commencement of production Directorate of Industries
30 days
certification in case of large scale unit
& Commerce
-10(ii)INDUSTRIAL GUIDANCE BUREAU
SINGLE WINDOW CLEARANCE
Line Departments
1 Chief Inspectorate of Factories &
Boilers (CIF)
2 Directorate of Science, Tech &
Environment (DSTE)
3 Town & Country Planning (TCP)
4 Puducherry Planning Authority (PPA)
Purpose
Clearance under Factories Act
Environment / Pollution Clearance
Site Clearance
Clearance for Building Plan
Approval
Clearance for Land Conversion
5 Town & Country Planning
Department(TCP)
6 Revenue Department (REV)
Clearance from Land Acquisition
7 Municipality / Commune Panchayat(LB) Public objection / Issue of
Permission
Scheme of forwarding of Common Application for Industrial Clearances
Common Application
1.DSTE
2.LB
Without Power
With Power
Existing Building
Vacant Place
Other areas
Industrial Estate
Other areas
1.CIF
2.DSTE
3.TCP
4.PPA
5.LB
1.CIF
2.DSTE
3.LB
1.CIF
2.DSTE
3.TCP
4.REV
5.LB
1.CIF
2.DSTE
3.TCP
4.PPA
5.LB
List of enclosures for each department
1
2
3
4
5
6
7
8
9
10
11
Common Application
Acknowledgement Part I / Part II & NOC for
enhancement / modification
Attested copy of Land Document / Lease Deed
Site & Building Plan (Blue Print)
Process details with flow chart & pollution
details
Partnership Deed / Memorandum of Articles
Resolution for authorization
Building Plan Approval
Electricity Demand Bill
Form 1C & Challan
FMB Sketch (Vacant Land)
CIF
1
DSTE
1
TCP
1
PPA
1
REV
1
LB
1
IGB
1
1
1
1
1
1
1
1
1
4
1
1
2
1
1
1
1
1
1
1
1
1
1
-
-
-
1
1
1
1
1
-
-
1
1
1
-
1
1
1
1
1
-
1
1
1
1
1
1
-11-
5.Indicative Expectations from Service Recipients:-
Entrepreneurs / Industrialists are required to submit the relevant applications in full shape.
They should register their claims for the grant of subsidy at the first instance and then
submit the applications with all relevant particulars well within the time for the grant of subsidy.
They are also expected to keep us informed about the status of implementation of their
projects.
They are also expected to submit their Production Returns / Export & Import details /
Modification & Expansion proposed etc., of their units.
6.List of Stakeholders
Sl.No
Stakeholders
1
Entrepreneurs / Industrialists
2
All Line Departments
3
Industrial Associations
-12-
GRIEVANCE REDRESS MECHANISM
7(i)Redress of Grievance
In case of non compliance of the service standards, the service recipients / stakeholders can
contact the following public grievance Officer:S.Dinakaran,
Deputy Director (Tech)-i/c
Directorate of Industries & Commerce,
Industrial Estate, Thattanchavady,
Puducherry-605 009
Tel:-0413-2248168 / 2248320
(ii)Escalation Of Grievance
(i) In case the grievance is not redressed well within the time, the same can be taken up at higher
level to the following Authority:-
The Director (Industries & Commerce),
Directorate of Industries & Commerce,
Industrial Estate,
Thattanchavady,
Puducherry-605 009
Tel:-0413-2248476
E-mail: indpondy@rediffmail.com
(ii) If still not satisfied with the services rendered, the same can be taken up at higher level to the
following Authority:The Secretary to Government (Industries & Commerce)
Chief Secretariat,
Puducherry-605 001
Tel:-0413-2233307
-13-
The Right to Information Act, 2005
An Act to provide for setting out the practical regime of right to information for citizens to secure
access to information under the control of public authorities, in order to promote transparency and
accountability in the working of every public authority.
Designation of Public Information Officer and First Appellate Authority:Deputy Director (Administration) has been designated as Public Information Officer (PIO) and the
Director of Industries and Commerce has been designated as First Appellate Authority (FAA)
Request for obtaining information:A person, who desires to obtain any information under this Act, shall make a request in writing or
through electronic means in English or in the official language of the area in which the application
is being made, accompanying such fee as may be prescribed to the PIO specifying the particulars
of the information sought by him or her.
Disposal of request:Within thirty days of the receipt of the request, either provide the information on payment of such
fee as may be prescribed or reject the request for any of the reasons specified under the said Act.
Appeal:Any person, who does not receive a decision within the specified time, or is aggrieved by a
decision of the PIO, can within thirty days prefer an appeal to the First Appellate Authority.
-14-
8.List of Responsibility Offices and Sub Offices
Sl.No
Name &Designation
1
General Manager
2
Functional Manager
3
Assistant Director
4
5
Technical Officer
Technical Officer
Address
Phone No.
District Industries Centre,
Industrial Estate,Thattanchavady,
Puducherry-605009
0413-2248987
District Industries Centre,
Rural Industrial Estate, Kottucherry,
Karaikal-609 609
Department of Industries & Commerce,
Rural Industrial Estate, Kottucherry,
Karaikal-609 609
Civil Station,
Mahe-673310
Civil Station,
Yanam-533464
04368-266467
04368-265438
0490-2333235
0884-2321257
Year of the next review of the Citizens’ Charter - 2015
9.Conclusion:-
As part of the Performance Monitoring and Evaluation System (PMES) for Government
Departments, the Department has reviewed the Citizens’ Charter and revised the same in line with
the Industrial policy -2013. Feedbacks from the entrepreneurs / industrialists regarding services
delivered are most welcome, as this would enable us to improve the service delivery mechanism
and make us more responsive to your needs. Feedback/suggestions on the Citizens’ Charter can
be sent to:The Director, Directorate of Industries & Commerce, Industrial Estate, Thattanchavady,
Puducherry-605009.
Visit us at http://www.industry.puducherry.gov.in
-15-
Abbreviations Used
Abbreviations
Stands for
BPO
Business Process Outsourcing
DSTE
Department of Science ,Technology & Environment
EM
Entrepreneurs Memorandum
IEM
Industrial Entrepreneurs Memorandum
IGB
Industrial Guidance Bureau
IT
Information Technology
ITES
Information Technology Enabled Services
KPO
Knowledge Process Outsourcing
MSME
Micro Small Medium Enterprises
NOC
No Objection certificate
PPCC
Pondicherry Pollution Control Committee
Composition of Task Force for reviewing of Citizens’ Charter:-
1) Director
-
Chairman
2) Assistant Director
-
Member
3) Technical Officer
4) Deputy Director (Technical)
Member
-
Member Secretary
-16-
Organization Structure of the Directorate of Industries & Commerce
Secretary to Government
Director, Head of Department
Deputy Director (Administration)
Supdt
(Estt)
Ministerial
Staff
Supdt
Deputy Director (Technical)
Asst. Director(I)
Asst.Director(II)
Asst.Director(III))
(Accounts)
Ministerial
Staff
Technical
Officers
Ministerial
Staff
Technical
Officers
Ministerial
Staff
Technical
Officers
Ministerial
Staff