Swati Narang
House no 1497/7, Arjun Nagar ,
Lane no 7,Near Ram Mandir Gurgaon-122001
Contact no-8826811983,8506000578
Email Address –swatikhera25@gmail.com
To attain a position where I can put my learning to maximum use towards the organization’s success & goals realization
with my utmost sincerity & hard-cum-smart work.
Objective
To work with an organization, which provides me immense opportunities to learn, grow and to apply my managerial and
intellectual skills so that I can excel myself in my field and that can draw out best in me.
Strengths:
 I don't have any strong likings and disliking. I am emotionally balanced and easily get mixed with the people.
 I am a good listener and observer who are always curious to learn more things in his life.
 I always discharge my duties and obligations successfully.
Professional Experience Details :Employer –
Employer: Bourn Hall Clinic (IVF Center)
Duration: May 2013– Till Date
Role: Front Office cum Patient Care Services - Head
Responsibilities:
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Explain to patient about procedure cost.
Explain to patient regarding IVF or other related procedure.
Handling EPBX, incoming & outgoing calls.
Compile Target v/s Achievement, Daily Collection Report or OPD Tracker.
Follow up with the patient on daily basis.
Handling weekly and monthly basis audit of front desk.
Review files, records, and other documents to obtain information to respond to requests.
Handling the phone calls and customer quires like financial Information.
Aramex India Private Limited
Duration –Dec 12 to Feb-13 .
Designation : CS cum Front office Executive
Responsibilities:
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Handles incoming calls or inquiries from prospective customers.
Assists customers effectively by solving customer disputes.
Provides customer additional information or explains services.
Discusses products offered and ensures customer satisfaction.
Tactfully handles confrontational or stressful interactions with the customers.
Completes supporting paperwork and data entry as required.
Accurately captures customer information.
Creates and maintains service reports on monthly basis and lost & short shipment report on daily basis.
Liaison with vendors for production & Development of new products.
Employer: Baroda Freight Carrier.
Duration: Oct- 2009 – Dec-2012
Roll:
Admin cum Account Executive
Responsibilities:
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Managing Staff Transport encompassing planning and organizing Pick up & Drop of Staff members reporting in
different shifts as per Operations Roster.
Coordinating with transporters to ensure that all cabs report on schedule time, optimizing transport planning for
cost effectiveness and providing breakdown assistance.
Managing ticket bookings, visa applications, hotel reservations, local accommodation arrangements. Providing
support to Dispatch and Infrastructure Management. Handling overall Purchase (Technical & General) & Vendor
Development inclusive of calling Quotes, preparing comparison charts, negotiation & evaluation of vendors,
placing order and ensuring timely execution.
Procuring computers, Software's, computer accessories, networking equipment, General Purchase like Office
Furniture, stationary, electrical material and A.C. etc.
Making Travel & Hotel arrangements for visitors from abroad.
Handling reservation of Guest House and overall upkeep of the same. Day to day operations from guest check in
till Guest check out.
Computerized Accounting up to vouchers Entry.
Receipt and Payment Account.
Income and Expenditure Account.
Profit and Loss Account.
Maintain Day Book.
All Cash Transactions.
Bank Reconciliation.
Party Account statement Reconciliation.
Daily Basis Consignments Booking Entries.
Making Invoices.
Employer: ALPINE (Supreme Hi-Fidelity Pvt. Ltd.),
Duration: Jan 2006 – March-2009
Role: Admin Executive
Responsibilities:
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MIS Executive in Car Stereo Industry.
Preparing MIS Reports for different customers like Honda, Hyundai, Toyota, and GM, Skoda etc.
Handling all types of quires of same clients.
Experience in managing the database from customers related to sales.
Responsible for coordination between the systems department and other department like QC, Operation and
Customer Service.
Preparing different types of reports required by sales department like Monthly Sales Report –Model wise or Value
wise.
Managing all type of business plans for sales department: Taking appointments from the different customers for presentation of product.
Maintaining tour plans related to business through online booking or phone booking.
Maintaining business target plan for present year and for coming year with the help of sales manager.
Well versed with Excel Sheets.
Good analytical abilities.
Dispatch status of product, payment follow-ups related to distribution center in all over India.
Collecting receipt of dispatched material and maintaining file records of the same.
Employer: The Apollo Clinic
Duration: Jan2005– Dec- 2005
Role: Front Office Executive
Responsibilities:
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Answer telephones, direct calls and take messages.
Compile, copy, sort, and file records of office activities
Complete bills, contracts, policies, invoices.
Operate office machines, such as photocopiers and scanners, and personal computer.
Maintain and update filing, and database system.
Review files, records, and other documents.
 Handling the phone calls and customer quires.
Education:
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Graduate(B.A)
Computer Skills :
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M.S Office ( MS Word ,MS Excel, Outlook)
Internet
Sigfa (Accounting Software)
UBQ
Personal Information
Husband Name:
D. O. B:
Permanent Address:
Gender:
Marital Status:
Mr Gaurav Narang
12th August 1985
House No 1497\7 Arjun Nagar Gurgaon 122001(Haryana)
Female
Married
Declaration
I hereby declare that all the above-mentioned information is true to the best of my knowledge.
Date:
Swati Narang