360 Office Solutions
Position Description
Job Title:
Department:
Reports To:
FLSA Status:
Prepared Date:
Approved By:
Approved Date:
Furniture Delivery & Installation Worker
Installation
Furniture Project Manager
Non-exempt
Craig Bartholomew
SUMMARY:
Repair, deliver, build and installs office furniture for client establishments by performing the following
duties.
MISSION STATEMENT:
Our Mission is to provide value through exception customer service, competitive prices and
innovative office and business solutions.
VALUE STATEMENTS:
The organization has identified the following values which is the standard of conduct for our behavior and
actions.
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We give the best of ourselves – to our peers and customers – everyday
We care about our customers and our company’s collective success
We are customer first
We take ownership of our short comings, considering them opportunities to learn, grow
and serve our peers and customers
We respond quickly to all requests
We respect all people as equals
We constantly look for ways to improve quality
We strive to be a trusted local and regional business partner
SALES AND MARKETING RESPONSIBILITIES:
Complete the Company’s Customer-Care Installation Packets on all installations. The packet includes
the customer sign off form, customer survey and information about how to take care of their furniture and
additional services offered by the Company.
Maintain professional physical appearance, which is defined as:
 Hair groomed
 Groomed facial hair
 Wear approved company provided shirts and pants
 Clothes should cleaned
 No odor of smoking on your clothes or breath
Identify at least 2 sales lead per month to sell additional office product, office furniture and copier/printer
while performing installations at customer locations.
TRAINING NEEDED:
Successfully complete training on “Developing The Sales Attitude”.
Successfully complete training on the product categories that the company sells and how to identify those
opportunities when you are at a customer location
Understand the requirements and responsibilities outlined in the “Furniture Flow” process.
Annual training required to be a certified installer of the manufacture’s furniture lines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Follow and complete the portions of the furniture flow that are associated with the installer positions.
Specifically:
 Review and understand the needs and complexities of the installation at least 24 hours prior to
the scheduled installation.
 Meet with the specifier of the furniture project to review the installation at least 24 hours prior to
the scheduled installation.
 Walk the customer through the installation to review the work performed and obtain customer
sign off for the work completed.
 Meet with the specifier to order any additional parts needed to complete the installation.
 Meet with the scheduler to schedule the follow trip that is required to complete the installation.
Ability to read the information in the Installation Packets to complete the installation in a professional
manner.
Possess the ability to communicate with customers in a professional manner.
Performs pre-trip check of vehicles, trailers and cargo to ensure that mechanical, safety and emergency
equipment is in good working order, cargo is undamaged and all load-related documentation is complete
and accurate.
Reports vehicle defects, accidents, traffic violations or damage to vehicles as required per Company
policies and procedures
Keep vehicles clean
Loads delivery truck in safe manner.
Print product manifest and leave copy at warehouse.
Make punctual and courteous deliveries to customers, collect signatures, or money on COD tickets.
After placing furniture, shine, clean, and adjust for customer.
Answer questions about repairs or adjustments.
Request parts orders from a specifier, ensuring proper paperwork.
Bring any furniture to warehouse for staging or restock. Communicates with accounting whenever a
product is returned so it can be added to inventory, etc.
Replace loaner furniture and trial furniture to proper location
Maintain good driving record – at the level, which will allow the insurance company to obtain coverage.
Help unload and check in freight when needed.
Travel within a 400 mile radius may be required on occasion.
Perform general yard work, maintenance and repair, and janitorial work as needed.
Supports Company/facility initiatives in daily actions and decisions.
SUPERVISORY RESPONSIBILITIES
Installation Supervisor is responsible for insuring the weekly warehouse review is completed and the
warehouse is maintained in an orderly fashion. The Installation Supervisor will read and organize
furniture tickets to determine items to be distributed and the order for the most efficient installation. This
will be entered in the computer Installation Schedule.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
EDUCATION and/or EXPERIENCE
No prior experience or training.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and
procedure manuals. Ability to write simple correspondence. Ability to effectively present information in
one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or
diagram form. Ability to deal with problems involving several concrete variables in standardized
situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Montana Drivers License
Certified Installation for Haworth, Kimball and Knoll products preferred.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to
finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The
employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or
move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities
required by this job include close vision, distance vision, color vision, peripheral vision, depth perception,
and ability to adjust focus. See Attachment A for a detailed analysis of the physical requirements of this
position.
WORK ENVIRONMENT: The work environment characteristics described here are representative of
those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.
The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside
weather conditions, and risk of electrical shock. The noise level in the work environment is usually
moderately loud.